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Location,everyone very helpful
Squeaky bathroom doors
The staff was very cool and friendly. The fruit infused water when you first arrive is great! I really liked that a wine bottle opener was available in the room.
The Jacuzzi needed to be cleaned more often. But the fitness center was fabulous.
The food in the bar/restaurant was delicious. My 12yr old daughter said the Ceasar salad was her all time favorite. Bathroom was spacious and beautiful, bedroom was kind of small. Decor was beautiful. Whirl pool was out of order.
The lay out of the hotel was strange. Needed to access an outer hallway door with our room key to get to our room.
Hotel is beautiful, and the location (right down the street from the Sears Tower) is excellent. Great bar/restaurant, plus an upscale Italian restaurant on premises. Rooms were amazing and incredibly comfortable. Very, very impressed.
I would expect free wi-fi from a business-oriented hotel of this caliber. Was also surprised there was no refrigerator in the room.
Nice lobby, nice rooms, nice exercise facility, and friendly staff.
Excellent customer service
Would have preferred two queen beds instead of two doubles
the staff was super professional, helpful and friendly. very accommodating! Kudos to front desk staffer Derek for setting the tone right up front and throughout our stay! Housekeeping was also most excellent!
its very calm
there was a pbm with our reservations, they believed we were here for one night instead of two.
It was a very luxurious hotel. Very quiet and the room had all the amenities I needed.
Nothing at all.
The staff was fabulous. It was my granddaughters birthday and one of the staff made a card with all kinds of stickers and her name and sent it along with cupcakes and chocolate covered strawberries to the room.
As one over 6', I loved the large tub!
It was hard to find the ice machines unless one knew to look fo the specific signs
Room was clean and very comfortable. Stay away from Florintine's.
Asked concierge for recommendation for dinner - he inquired as to the type of cuisine we liked and gave us an excellent recommendation for a gastropub, with directions and a map. Was perfect.
This was a beautiful hotel with a very accommodating staff. I'm just not sure it was completely worth the price.
I ve been to many hotels but the JW Marriot makes me feel like royalty. As soon as I walk in I get vip treatment. Its elegance and hospitality is like no other hotel I ve been to. I would recommend this hotel to any one that wants to have a unique experience here in Chicago.
We really enjoyed our stay at this hotel. The service was excellent. The rooms are new, clean, and spacious. I would definitely recommend this hotel.