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The hotel staff couldn't have been more pleasant. They had a room ready and we were allowed to check in early which made for a better day not having to come back to check in.
Rooms were very clean and size was great, which made it very comfortable for my wife and our teenage son. Proximity to the local colleges made getting around easy.
Currently undergoing renovations in the public areas, so its a bit messy. Ice machine on our floor didn't work. Pool/hot tub are very dated and have a dingy appearance.
The room was laid out weird. Had to pay for breakfast. Not worth the money.
It was close to Amherst College. Beds and shower were amazing and the staff was the best!!
Staff is always welcoming and helpful. The room was clean and comfortable. Housekeeping is also friendly, and they do their job well.
Common spaces are very attractive and comfortable. The outdoor areas are inviting. Nice landscaping. nice view from our room.
No inside stair access to the lobby from the 2nd floor. Resulted in long walk to elevator.
Quiet and comfortable! Staff were very nice.
I didn't care for being directly across from the elevator, but other than that, everything was good. Still a bit pricey for a hotel in the middle of nowhere.
location; it was closed to the colleges
The cleanliness and location.
Yes, the lounge area did not have the bar open as advertised.
The room was very nice, very spacious. It smelled very nice, very clean. The gym and the pool. My wife and I enjoyed our breakfast in a friendly, clean, and warm atmosphere. The staff was very nice.
Good location for my visit. Nice hotel for the rate paid.
Needed two beds and contact hotel directly to confirm. We had agreed that should they only have king rooms, I would be notified as I would have booked a second room. When I arrived they only had a king room and they and the neighboring hotels were full.
every staff member was helpful
nothing was wrong, it was perfect
We enjoyed our stay--the room was very clean and comfortable (most important to us). The hotel is very convenient to University of Mass and many 'eating places.' I had thought they offer contintental breakfast; but they do NOT--only sit-down.
For a stop over before heading to Cape Cod, great service, clean room. Perfect place to stay