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Al Marwa Rayhaan by Rotana Mekka ist Rotanas erstes Hotel, das in Saudi Arabien unter dem neuen Markennamen Rayhaan Hotels & Resorts by Rotana mit einem Angebot an 433 hervorragenden Zimmern und Suiten und mit modernem Design, das die Werte der gegenwärtigen arabischen Kultur ergänzt. Dieses 5-Sterne-Hotel bietet eine kompromisslose Alternative, die die Weltklassestandards, die gleichbedeutend sind mit dem Namen Rotana, emporhält.
In dieser sich ständig verändernden Welt streben einige unserer Gäste danach, dass sich ihre Werte bei der Auswahl ihrer Unterkunft wiederspiegeln. Ein arabischer Name, der sich auf eine aromatische Pflanze bezieht, die in den Zitaten des Propheten im heiligen Koran erwähnt werden, spiegeln unseren Respekt vor der Kultur und dem Glauben unserer Gäste und unser Engagement für die Förderung eines neuen Arabiens in der heutigen Welt.
Location. Late checkout
Bathroom small and needs some repair.
- The location is very near to Haram - the buffet was Excellent, rich variety of food & excellent taste. - the bed was very comfortable.
- Room service is Bad I requested extra touls & I never get it.
The hotel is one of a kind, i've stayed in it during the last 10 days of Ramadan (peek seson in Makkah), i realy liked the location of the hotel it is infront of Abdul Aziz Gate (5min walk), and the iftar and suhoor buffai was delisious.
The price was very high
The location is excellent and no problems waiting for lifts even at prayer time but location does not turn a poor hotel into a 5 star one!
I am not sure how this hotel can possible be described as 5 star. The room was small and dingy with a great view of a concrete wall (despite part Haram view being booked). Worse was the poor standard of cleanliness - marked pillows, sticky surfaces and fridge that still had the last guests half eaten desert in.
The only plus of the hotel is the location. And there are better options in the same building (Abraj Albait).
Housekeeping is bad. You have to beg for your room to be cleaned and when they finally do, they will forget to clear the garbage! Room service is a disaster. It took them 45 min to deliver 2 club sandwiches and they ask for immediate cash payment. I was taking a shower at that time and they scared my family by knocking on the door three times asking for the money. First time in a 5 star hotel!!! The hotel has my credit card information in file and cash deposit.
1- It's in front of Haram. 2- Maintaining Shopping Centre with all facilities. 3- Have Parking Services. 4- Good Breakfast.
The breakfast was included in the room price at the time of booking, and once we check in they confirm the same. However, when we were going to have the breakfast, the resturant manager was stopping us for more than 10 mnts. to confirm with reception, were they give wrong information as well. Which you have to go back to recepption to ask them to call the resturant to allow you have the breakfast. It was the warst thing during our stay in the hotel.