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Express Checkout war vorhanden, aber man musste eine Karte mit Zimmernummer und E-Mail ausfüllen, damit sie die Rechnung senden können. Ich warte noch auf meine. Ich hinterließ eine Nachricht und bisher keine Antwort bekommen. Reise endete vor 11 Tagen. Mir wurde zuviel fürs Parken berechnet. 4 Tage statt einem Tag. Ich kam Freunden, sie waren über einen Tag und hatten ihr eigenes Zimmer am folgenden Tag.
Ausgezeichnet schnell Auschecken System Check-in System etwas langsam
Main Lobby ist schön, die Toilettenartikel waren super Qualität Das Personal an der Rezeption war Mitglied war kurz angebunden und unfreundlich. Die Zimmer sind veraltet, Auffrischung nötig.
Einrichtung war schön, als wir ins Zimmer kamen Sie haben unser Bad nur einen Tag für einen 2 Tagesaufenthalt sauber gemacht
Die Lage war gut Alles andere war unter aller Sau .
There were ants in my bathroom on the day I arrived and I told about that to the people at the lobby but housekeeping never came within 20 minutes, which they promised. When I left I told them what happened but they never did anything to compensate for the filthy bathroom that I got. Very disappointed.
I really like the staff there was a young lady that helped me at the desk she was amazing. I had booked thru a third party and there was some errors she corrected them and got me adjoining rooms for my kids that drive in the next day.
LOCATION the rooms under the rate that you offer me, are old and dirty rooms. this situation happened to me several times. On front desk, as soon as they saw that my reservation is mad by you, they make me feel like low profile customer.
Great staff! Very eager to help. Great location to Disneyland. Very expensive food. Not suited for families because of the high cost of food. Nice pool. Clean lobby, pool area and dinning areas. Cost $41 to park your car in self parking! This for 1 day & a half of parking! Absurd! $17 for a hamburger that wasn't all that great! All the food was way over priced. Got a New York steak that was soo charred on the outside and way over priced...$55 with NO side dishes, no salad. Rooms smelled terrible! We changed rooms 3 times. The 3 rd room was better, but not by much. Their $150 delux room is a very small box of a room. Very cramped! No bathroom fans either. So when you take a shower, the bathroom fills with moisture to the pint that it's dripping off the walls! And then the moisture fills the main room when you open the bathroom door. No wonder the rooms smell badly!
Great staff nice rooms. The engineer who replaced the air conditioner was awesome did a great job to save us on a hot weekend. The air conditioner broke had to be replaced at 10 o'clock at night. Parking is expensive.
The hotel, staff, location, facilities and basically all needs were very well addressed and made the stay wonderful. I couldn't have found a better place to stay to make the trip to Disneyland a great experience I really have no complaints about any aspect of my stay at the hotel
Extremely close to Anaheim convention center where I was attending a trade show. Very pleasant and accommodating staff. Comfortable lobby bar for relaxation after a day on the trade show floor. Good restaurant and food. I would definitely recommend this hotel to any business traveler.
The balcony was a cool area. The heating/cooling unit was EXTREMELY loud! The room itself was okay, but to charge guests that are staying at the hotel $25 per night for parking is pretty ridiculous and excessive. Furthermore, this hotel still charges its guests for internet acess!!?? This is the first time I have been charged for WIFI in California is the past 5 years. Get with the times, Marriot. The hotel wasn't that great to begin with.
The housekeeping staff was very efficient and really tried to accommodated my needs. Having to pay for Wi-Fi (I think it was $12.95 for regular service and $14.95 for high speed). And for parking: $24.00 per nite. I'm guessing this might be the industry standard in this area, but what a shame
Close to Disneyland and it's a nice area No body soap or toilet paper was in the room and had to pay to park and pay for internet
We were a couple wanting a king size bed, which we reserved and the hotel gave us a room eith two doubles and would not make any accomodations for the fact that they allegedly did not have any king beds. So we opted to go somewhere else.
Great loacation and staff was outstanding Noise from fitness club could be heard every morning beginning at 5:00 AM. Restaurant prices were a bit high for goods received
Can't beat the location, an easy walk to Downtown Disney/Grand California. Well appointed, comfortable rooms. Nice staff and facilities.
Courteous, professional, friendly staff. Quiet rooms. Weak wi-fi in the back rooms (10208) section.
Everything was great Clean rooms, great staff, price was just right, even the food was good ........ unfortunately there was a couple smoking pot at the stairs and the smell went inside our room I don't care if they smoke but I think they shouldn't done were there's young children around....
Proximity to work location Filthy room, mold, mildew and rot on most wood in room. Window facing major road in shower, thin walls, broken remote, old loud air conditioner, small black bugs under plastic cover on bed, overall unsanitary conditions and loud neighbors.
Friendly staff, walking distance to Disneyland Room quality and cleanliness subpar, basic amenities (rollaway bed, pack and play, wifi beyond limited speed on one day) all required an additional charge. The appeal of the price, location, and attractive online photos quickly dissipated once arriving to our actual room. Better off paying a little more for a premium hotel in the area which ends up being around the same, since they won't nickel and dime you the entire stay.
The room was not clean. With hairs in the shower of previous guests and I found a cockroach inside the room
Room was cute, spacious, grounds are beautiful and location is prime. Shower pressure and temperature were fantastic. Room needs updating. While cute, every panel of the wallpaper is peeling off the walls. There was a makeshift cover for the fuse box that was falling off the walls with exposed screws. Windows opened to exterior building walls. There was only 1 nightstand by the bed, no conditioner, shower cap, or tea by the coffee pot. General condition of the furnishings were old and need to be replaced. They overcharged me for parking, normally $20/car/night, and couldn't figure out what the problem was after they had already charged my card on file. Parking is a nightmare and is small and cramped.
Location was spot on for Disneyland. I like it even better than the hotels on Harbor for this. Staff was friendly and room and facility were clean. They had a party in the restaurant but we were really pleased it wrapped up before 10 Room was really stale smelling and everything we have smells like that. Bed was really saggy and uncomfortable. broken stuff in the bathroom, Generally needs an update. We were also looking forward to a jacuzzi soak after our run but there wasn't one.
The online company I used for the reservation didn't get it to the hotel in a timely maner, and therefore check-in was delayed
My kids of course loved the pool It did say it was across the street from Disneyland but it was behind the park and was way to far of a walk for my grandfather just to get to entrance.
My experience was unfortunately a very disappointing one. We checked into the hotel and upon walking into our room, discovered our remote control did not work. This was not a problem and I looked past this. The next morning I woke up to a foul smelling bathroom, the shower was filling up with septic water and spilling into our room. I spoke with maintenance and they said they would talk to the font desk about giving us a discount, especially after we paid a significant amount more for our second day there. When checking out, I was told by the front desk to wait to speak to a manager. I then proceeded to wait 15 minutes for said manager and finally lost my patience. I returned to the person at the front desk and they told me "Oh, you were waiting on a manager?", and then said I would have to wait for them longer because they were "helping another guest, OR busy with something else." I simply said thank you and walked away. I have never had such a negative experience at a hotel and would hope that they read this and improve their hospitality. It is such a disappointment for having such a great location and beautiful grounds.
Location was good. It was very close to the Disneyland shuttle. The restaurant was good, and the restaurant staff was friendly and helpful. I dropped money, I.d., and credit cards, and Jeffery found it for me. Thanks Jeffery!! The walls and ceiling were thin, and we got very little sleep. The staff was hit or miss with helpfulness and friendliness. It didn't strike me as that clean. I wouldn't stay there again.
Super Service und das Personal war sehr freundlich und nett.
Freundliches Personal. Das Zimmer war sehr groß. Sehr sauber. Alles sah und fühlte sich neu. Die Anlage war super inklusive Pool und Spa. Sehr schöner Fitnessraum. Leicht zu Fuß zu mehreren Restaurants. Immer wenn ich in Anaheim bin, werde ich wieder hier übernachten. Das Zimmer roch ein wenig muffig als ich das erste Mal das Zimmer betrat. Wahrscheinlich weil am Tag, bevor Sie eine große Regen und Sturm war. Nicht schlecht, einfach nur aufgefallen. PKW-Parkplatz kann ein Alptraum sein. Der Parkplatz war voll, aber ich hatte ja noch Glück, als ich ankam gab es einige an der Vorderseite des Hotels gleich verlassen.
Die Lage war großartig. Die Dusche könnte einige Aktualisierungen.
Lage, Preis/Leistung, Service. Die Betten waren laut, die Kissen waren unbequem
Das einzige was ich positiv erwähnen kann, ist das Steak-House und dessen Mitarbeiter. zu viel um alles aufzuzählen, bin froh da draussen zu sein. Es war das letzte mal das ich in einem Sheraton übernachtet habe.
sehr nette und zuvorkommendes personal. gutes restaurant. nähe zu disneyland. gute verkehrsanbindung zum highway. nichts, alles war zu meiner zufriedenheit
Kompetentes Personal, günstige Lage (Nähe zum Convention centre), Schwimmbad + Fitnesszentrum, geräumiges Zimmer Frühstück entspricht nicht europäischen Verhältnissen (ist aber typisch für US-amerikanische Hotels dieser Preisklasse)
Frühstück Preis Lage
Das Zimmer war sauber Separate Dusche und Waschbecken ein Plus Das Frühstück ist im Preis inbegriffen war super.
Freundliches Personal. Gutes Preis- Leistungsverhältnis. Das Zimmer war schön. Das Frühstück muss dringend verbessert werden. Es gingen Gabeln und Orangensaft aus. Recht weit von Downtown Disney.
Das Bett war sehr komfortabel und das Personal war freundlich. Zum Frühstück gab es Orangensaft, er war sehr wässrig und sie hatten keine Gabeln mehr.
Sie waren darauf eingestellt, dass viele Läufer unter den Gästen waren. Es gab schon um 4 Uhr Frühstück und Kaffee am Tag des Rennens. Sehr nett. Die Parkplätze sind sehr eng.
Geräumig und freundlich
Die Lage ist ausgezeichnet Wifi funktionierte für ein paar Stunden bei meinem 3 Tage Aufenthalt. Es wurde zu mehreren Gelegenheiten berichtet bei keinem Erfolg.
Die Lage ist super Zogen in 3 Zimmer. Alle Klimaanlagen hatten Schimmel
Ich fand, dass es sauber war und das Zimmer sehr schön war. Es war genau das, was ich mir erhofft hatte. Ich hatte noch nie von diesem Hotel gehört, aber es war in Gehweite zum Anaheim Convention Center und viel billiger als das Hilton. Ich war ein bisschen besorgt, wie es aussehen würde, oder ob es sauber genug sein würde und das Geld auch wert sein würde. Aber alle meine Ängste wurden zerschlagen und ich habe meinen Aufenthalt sehr genossen. Ich mag es immer nicht, wenn man für einen Parkplatz bezahlen muss, wenn man schon für das Hotel bezahlt, aber in der Gegend erheben alle Hotels ähnliche Gebühren. Daher kein großes Problem.
Bed didn't have a comforter,also it was very hard.
Walking distance to Disneyland unless you have small children. Hotel and breakfast were great. Upon check in, only one person at desk and not a big variety of TV stations available, Otherwise it was fine.
I spended 5 days and I had a great time. Good breakfast, nice lobby, good size rooms, good for family of 6, two queens and a sofabed. I would come back. During my stay they were fixing some of the halls walls and it looked like a mess but I understand that when they finish It's going to be nice and clean.
It is a very clean and friendly hotel. I would stay again I didn't like that I couldn't watch the angels game. They only have a few channels you can watch from. They need more options to choose from.
I liked that it was close enough to walk to the parks. The staff was very friendly. Hotel was clean The bed was hard very hard! Hard to sleep on . I could hear kids all night running above my room, very loud, the old time air conditioner on the floor was so loud when it came on It would wake us all up! Only one area to get ready in the morning which is in the bathroom , daunting with girls. When we first arrived there were picketers out front, and were there every morning. I asked hotel staff about it and they seemed ok with it. if these things were updated the hotel would be great!
We really enjoyed the kitchen. With a family of 7 and vacationing for 7 days, it helped in our overall costs. It would be nice to have a DVD player hooked up to at least one of the tvs.
The location was perfect--around the corner from Disneyland. The room was upgraded to a suite, which gave our family of 4 (2 older adults, 1 young adult and 1 teenager) more room to move around in, during the very little time we spent in the room. Microwave, coffee maker, and refrigerator were a plus. Accommodations were basic, breakfast was free but not tasty, and we didn't like the pitch for attending a time share talk.
Washing machines in 3rd and 4th floors Location is not to far to drive and not to close to walk to and from Disneyland ,shuttle is expensive 3$ per person per trip
Everything was perfect. I'm a person that has a complaint for everything They didn't have a shuttle to Disneyland
Our whole family agreed that the breakfast was the best we have had away from home .... I personally liked the little store in the hotel and the room set up Parking!!!!!!!! And the fact that we had to take two different elevators to get to different parts of the hotel
The courtesy of staff.
Good location, very friendly staff, clean
Location was great Hotel needs to upgrade and renovate the hotel as well as the staff. Front desk had very poor customer service skills and the beds caved in the middle. Very old and very outdated considering their perfect location next to the convention center... They should up their game. The bed was a nightmare... Not a very comfortable bed. Kept me up all night due to back pain and parking lot was too close... My car was scratched by angry hotel guests!
Location was great. Staff was careless about me stain.
We had a great time at the Clarion while spending a couple days at the parks. Everything was clean and the AC was working on this inexplicably hot weekend. Booking through Kayak saved us $30 on parking, woot! A quick walk across the street lands you in the Toy Story parking lot, where you can board the shuttle for FREE that drops you off right in front of the park. There was a slight mix up with the room, but the staff were to able to accommodate us with a complimentary breakfast. So besides that, and a chlorine-free (read:salty) pool, everything was good.
I paid when I was there I was charged and then I get home and check my account and it was charged $128 + $14 when I call and ask why I was charged $14 they say for a parking fee I wasn't ever aware of a parking fee when I checked in no one told me nothing about a parking fee
Bed was very uncomfortable and squeaky.
Close to Disney parks. A/C was too noisy, sounded like it was going to blow-up, told front desk about it twice, both times they told us not to worry, they were going to take care of the problem by the time we get back, the problem continued for the three nights we stayed. Bathroom tiles had mold or mildew and who ever is in charge of keeping up the repairs has very poor repair skills, " you don't covered up mold or mildew with caulking " plus it was a very sloppy job.
Location. There's a lounge within the bar where Antonio works. He's great. Convenient walk to some close eats. There's a game Room and exercise area for those who like that. Slow elevators. No breakfasts served. Pool is reportedly heated, but I would venture it isn't unless there's enough demand for it. Shower would fluctuate wildly in temperature and pressure.
I liked how the fridge was big and it worked really good! There was also a microwave most places charge extra but these items came with the room it made it easier to store milk and snacks for my little one. The beds were nice but the room was old carpet was dirty but they looked like they were cleaning carpets in some rooms. I stayed on the 7th floor walking through the hallways were hot! But the room was nice and cool ice machine didn't work. The hotel is about a 15-20 min walk not a bad walk though.
Rooms Paying for parking and breakfast! You basically pay for everything . The first time a hotel didn't give free parking or free breakfast
Great Location. Nice Rooms, nice features in rooms.
The location is perfect and the staff is amazing. They charge for parking and the parking lot was full.
The decor and cleanliness, also, it was a great location No
This hotel has many thing to like about it. The staff was very professional. The room we had, the 2 queen and kitchenette, was large and I would call a top value. The free breakfast was 5 stars. Right across the street from Disneyland. 5 star experience. I didn't particularly like the $18 a night parking fee, but all together not really something to complain about.
I stayed at this hotel 3 years ago because of the location. Came back again for the same reason and I enjoyed their newly renovated hotel rooms. It was very clean and I highly recommend this place!
Room was newly renovated, clean and very spacious No breakfast offered. Looks like they have the facilities and offered it up at one point but now it is empty unused space.
Nice modern renovations. Big room. Microwave. Fridge. You could hear EVERYTHING above you. Not sure if it was a guest room or maids area above us where they stored things but was very hard to sleep with all the commotion. The rooms our friends slept in were oddly shaped and cramped and they could also hear a lot of noise above them. Very thin walls! Found a few hairs in the shower and on the bed when first checked in. Could be from the maids. Hopefully not from the previous people who stayed there. Not worth it, especially after the long walks home from the parks and then you cant sleep because of all the noise. No safe in room or breakfast place or sundry to buy waters.
Our room was sleek and modern, just like in the pictures. I didn't mind the construction in the lobby, or throughout both parking lots. As read on other reviews, there was no phone connected yet BUT they have now updated the TVs with more than two channels! :) I am more than statisfied with my stay, considering the awesome price and the newly renovated rooms. It is also a very close walk to Disneyland if you cut through the backside of the Grand Californian. LOCATION PERFECTION! Yes, I was skeptical about staying here after reading all the negative reviews, but Eden Roc is now going to be one of my top choices. With free parking, clean "wood" floors, and a friendly staff, every penny was completely worth it. The beds and upstairs floors were noisy (I had a ground floor room), but I was expecting it. Also, the office entrance is located in the further parking lot.
Clean hotel. Walking distance to Disneyland. Would stay again. Be sure to get a second floor room, the floors are thin and you can hear everything from the room above you if you are on the first floor. It was bad enough that we switched rooms.
Very modern decor. Newly remodeled. Clean. Curtains fully block out sunlight for late sleepers. Location near Disney Resort is perfect! I would definitely stay there again but I'm guessing once the construction is finished the prices are going to skyrocket. Currently under construction which is why the rates are so cheap. No phone in room (due to construction) Pool wasn't open (due to construction)
This place was very clean and the staff was very nice.
Close to Disneyland but not walking distance. They lied or were at very minimum were less then truthful about having a pool and a free breakfast.
The price for the room and location was great, we were able to walk to disneyland. It was clean but they are in the middle of a renovation and it looked like they used bargain workers. The only things i didnt like was that due to the renovation the pool was closed and i think they should tell you this before you make a reservation in case its something your looking for during your stay. Also their cable is no good, there was only about 5 channels and the wifi doesnt work in the rooms even though it says on their website wifi in all rooms. But for the amount of time we spent in the room and for their price it was a good stay.
Close to Disneyland you can either take the ART or get a taxi which we did and found it was easier and cheaper. The rooms are newly remodeled, so it's very clean, the parking lot is under construction and parking is limited. The only complaint was the maid left our door open and we when returned the door was open ajar and light was on, thankfully nothing was taken but wasn't happy about that.
Kyak never sent my reservation to Eden rock. I was stuck in Anaheim on a holiday weekend and they said they couldn't find me a room. Not a fan. Still waiting for my refund.
The eden roc exceeded my expectation, I was pleasantly surprised at how nice the room was. I booked this hotel last minute and while they are still under construction, the rooms were clean and had everything I needed for a good night's sleep. Would go back again. Construction