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The breakfast offered was very good. We were put in a handicapped room, which meant a wheel-in shower. Not ideal. Bathroom door wouldn't stay open. A bunch of 20-somethings were screaming in the halls late night/early morning. Front desk did come up and talk to them, which was good.
We are so glad to stay this hotel and really enjoyed it. Bathroom is clean, and my husband and I really liked the bed, the firm of the mattress was perfect for us. Also, the hotel provides steam rice along with seaweed and rice topping for breakfast! No, we are totally satisfied with this hotel.
It was a nice hotel in a convenient location. The room was modern and clean. The desk staff was pleasant and helpful. It was a good value. The breakfast biscuits were hard and the gravy looked gross. Some of the sausages were overdone and hard too. It was random whether they'd be OK or not. Threw a couple away. The eggs were OK. Not there for breakfast, but would have been nice to enjoy.
No desk in room.
Nice hotel, overall! Front desk staff were very friendly.Free breakfast was great - lots of choices. Good size room, nicely finished. Room was not clean! Reported to front desk. Some toiletries had been used and put back as new! Whatever wasn't showing appeared to have not been cleaned at all. Bathroom, especially, was filthy.
This guest did not leave comments about this hotel.
Convenient to the highway and NW suburbs; this is a superior property. Breakfast was excellent as were the accommodations. They were unable to meet an early check-in request and said that they would call when a room became available. No call was made, however the room was available by the check-in time.
Spacious room, nice bathroom, everything seemed updated and was clean. Also enjoyed the seaweed. They took breakfast away 4 minutes after 10 am. Maybe they can wait 10 minutes once breakfast ends? Thanks
Breakfast I was put in a room near the front desk and was woke by others making noise at 6am and could not get back to sleep
Good price and good location.
Location! My kids found old french fries behind the end table.
Very clean, great location, many breakfast options. very firm mattress.
Nettes Personal Parkplatz
Sehr gute Lage nahe Airport ALles Ok
liegt direkt am Flughafen O'Hare; Terminals 1-3 in Fußweite, T5 mit Flughafenbahn zu erreichen; U-Bahn in die City fährt unterm Hotel los
Das Hotel ist mit seiner Lage auf dem Flughafen-Geländer sehr gut erreichbar und ideal für eine Übernachtung, insbesondere bei business Flügen. Kaffetassen im Zimmer waren nicht gespült.
Tolle Lage, mit leichtem Zugang von Ihrem Parkhaus. Höflich und hilfsbereit. Großartiges Frühstücksbuffet. Großer Fernseher in unserem Zimmer Nr. 302.
Tolles Preis/Leistungsverhältnis. Sehr schönes Design. Günstige Lage. Höfliches Personal. Großer Parkplatz. Langer Weg zum Zimmer.
Tolles Hotel Bar mit Happy Hour und tollem Essen. Flughafen Shuttle Service Die Zimmer sind sauber und komfortabel. Die Parklage ist schwierig bei der Ankunft und beim Einchecken.
Tolles Preis/Leistungsverhältnis für ruhiges und modernes Zimmer. Das Personal war sehr nett. Sie ließen uns um 12 Uhr einchecken. Red Bar hat tolles Essen und Snacks. Baustelle außerhalb des Hoteleingangs war ein Schandfleck.
Tolle Lage, nahe am Flughafen und CTA Blue Line. Wunderschöne Einrichtung, tolle Zimmer. Ich würde gerne wieder hier übernachten Matratze war etwas zu hart
Hotel in bequemer Lage für Bus Reisen Die Lage ist ein Drag
the convenience and location Pool was way over clorinated
The bed was so comfy; the room was spacious and clean. Free internet! They provided complementary coffee in the Lobby, well a lot of little things. The shuttle service runs every hour, I called the hotel and was advise to wait in the door number 3, the shuttle showed up after 2 hours. I arrived and they could not find my reservation provided by your company. Finally, they check me in and provided a free breakfast voucher for all the issues.
Clean bed Poor customer service, hotel.com and hotel website advertises "free airport shuttle" but when you call at 10pm or on a weekend to request your "free airport shuttle" they tell you that they only have it from 9-9 and only on weekdays. So whatever you were going to save on hotel price, you have to pay it on Uber or a taxi....FALSE ADVERTISEMENT!!!!! and staff instead of helping you they rather cancel your reservation (Ash was the name of the nasty front door agent)
The cost is different from the infomration from booking.com. Booking.com says $178 includes 11%VAT, Service charge and City/Tourist tax is not applicabile. On the other hand, the charged amount is 197.58 which mean $178+11%. Hotel explains that this is Booking.com's mistake.
Ease of check-in and check-out. wrong room given to us initially was corrected immediately.
Being set up for business clients was great Decor is looking dated but still clean and functionable
Airport van service
The hotel staff was very helpful in giving advice for dinner places and also providing directions to places. Having my grandkids with me, a pool would have been nice but the spa provided enough of an entertainment for the evening.
Yes. My stay was inexpensive. But I didn't expect stained bed sheets, peeling bathroom wallpaper, and torn upholstery on the desk chair. This is not a 3 star hotel!
Liebte das Cafe und das Business Center. Meine Schwester, ihr Freund und ich waren für einen 2 tägigen Aufenthalt da. Sie konnten in Ruhe an Ihren "Hausaufgaben" arbeiten, während wir dort nicht das Gefühl hatten, als ob sie wirklich "lernen". Es war wunderbar und das Personal war sehr freundlich und zuvorkommend. Die Lage war wirklich seltsam und mein GPS hat es nicht direkt gefunden. Das war wirklich das einzige Problem, das wir auf dieser Reise hatten. Als wir es gefunden hatten, war alles in Ordnung.
Kein Wasser zum Trinken im Zimmer. Alles musste eingekauft werden.
sauber, Zugang zum O'Hare Kein Pool, kostenpflichtigen Internetzugang
1. Das erste behindertengerechte Zimmer war merkwürdig. 2. das zweite Zimmer war in einem anderen Stock 3. Die Klimaanlage funktionierte nicht gut im zweiten Zimmer 4. die Toiletten sind zu niedrig 5. keine Mikrowelle 6. Kosten für Wasser und Parken Die einzig gute Sache war die Nähe zur Arena
Frequent shuttle service from/to the airport, very nice and spacious suites
Freundlicher Empfang , sauberes Zimmer , ruhig , mit Airport Shuttle Bus und Blue Line Zug in 45 Minuten in Downtown Chicago
Man muss fürs parken bezahlen? ? ?? Das ist lächerlich
Gute Lage für Geschäfte und Restaurants. wenn Sie von außerhalb kommen: Sie sind nicht in der Innenstadt von Chicago in diesem Hotel. Der Bahnhof ist zu Fuß zu erreichen. Die Betten waren sehr bequem und die Handtücher waren toll. Das Zimmer war nicht sehr sauber.
Sehr einzigartig, sauber und super Preis für eine Nacht Parkgebühr unverschämt, Sauberkeit der Billardtisch
Die Lage war gut für einen frühen Flug am Morgen
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Space in the roomnothing
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
Proximity to my mom`s home. Very courteous staff.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
Great hotel. Friendly staff. Pizza delivered to our room at 1am.
Yes I enjoyed it
The staff was so nice and the rooms were super clean . First time here but definitely will be staying here again! It's close to a lot of places and right off the highway!!
House keeping was amazing and nice and helpful. Breakfast decent Good location The hotel is dog friendly but hey if the dog barks three times in a period of five hours, you get a note and staff is a little rude about it. I Also, the handicap rooms are not handicap. A handicap room meeting ADA requirements means that a bathroom must be handicap accessible, not just having a tub that has a shower hose, and the grab bars are not in the right places for idea areas. THERE IS NO GRAB BARS IN THE BATHTUB! It also states that the entrance must be able to be opened...but you open the door to your room and you barely make it into the room with a wheelchair. WHEN MY HUSBAND HAS TO PULL ME OUT OF THE TUB, I DO LOSE MY DIGNITY WHEN I called before and told them I needed a handicap accessible room and staff told me it was walk in wheelchair accessible and it was not... You can tell they remodeled because it was a shotty job done with flacking on the ceiling, the drywall mudding, and the bathroom with the sealant. Not trying to nitpick on that but it is a national hotel so...
Great value. People were very helpful and friendly.