In room espresso maker had only 1 pod of regular coofee. The other was decaf.
The amenities, staff polish and overall experience was excellent. Robert at the front desk was exceptional. I would happily always make the St. Regis Aspen my home while in town.
The rooms were just ok - i have stayed in way better 4 star resorts. However, the heated pool and hot tubs were great. Overall i'd say save your money and stay in a nice 3-4 star hotel instead. waaaaaaaay too many dogs!!!! To a non pet owner, this just doesn't give the 5 star experience. I did not have good service in the bar. Our luggage was not delivered on time from valet. Also, the spa amenities were nice but not too clean, the showers were clogged and hair was everywhere.
The staff was very friendly. The location was in town so very convenient. They had valet parking which was extra. The room was pretty small
This guest did not leave comments about this hotel.
Room was big and comfortable Staff was not very attentive
No elevator. Hall ways rundown
Most of the staff was very accommodating Everything was very dated, the jacuzzi didn't work will, the pool area was not well lit, the bath ropes were tacky, I had to go to the front desk to get pool towels, someone tried to change room service to my room.
This guest did not leave comments about this hotel.
lobby looked swank and the location was good room was tiny, not as nice as a 4 star hotel should be
By far the staff, there were very welcoming and always asking if you needed a ride or restaurant recommendation. Staff was a ten. Room was in need of a facelift. I get the retro furniture, but furniture was in need of attention. The bed was not comfortable at all, so new mattresses would be nice.
Great location. Excellent service. Nicely appointed and comfortable. The bathrooms are a tad dated.
Location was great This certainly was NOT a four star hotel. The first thing you see when you walk in the hotel is the filthy flooring. The exterior paint needs some work as well. The room is dated and my night stand was sticky! The condition is this hotel says 2 star
The location. Right next to The Little Nell. Can;t beat it. Listing this as a 4-star hotel is very misleading. It is a 70's motel without much updating. The parking fee was a shock. Room temperature never got below 70 degrees. Hauling our gear up to the second floor was a bummer.
The location was within easy walking distance...5 minutes.. To shops, pubs, etc. The room was large and nicely appointed...comfy beds. Great breakfast...felt like being in Europe.
Easy walk into town, good price. Room was small and old. Odd loud ozone fan running when we got there.
The hotel was awesome. The location was one of its best features. The outdoor heated pool was nice as well. Although I don't recommend in the winter time. I say that from experience. Nothing.
Clean and luxurious. Friendly staff.
Price. Fireplace in upgraded room. No elevator. Hotwire room is a bare bones room although I was granted a better room
Location, breakfast pretty good Surly, unfriendly staff - just one but he was so unfriendly and irritated to have to make coffee (I didn't ask, just observed) that I wondered if he was hungover . . . Same guy was pretty much the same at the front desk. Seemed resentful of his job.
Location is perfect , close to everything downtown and lifts. Breakfast was delicious . Staff was really friendly. Little chilly but it's winter in Aspen. No complaints
Beds were comfy and a great location.
Great location but the building could use an upgrade. The breakfast was great and the pool and hot tub was very nice. The rooms have window air conditioners that are installed in the side of the wall. Ours did not cool the room properly which made our stay quite unpleasant.
Impresssed with staff, full breakfast in rate.
Wir genossen unser Zimmer und es hat eine tolle Lage, um sich zu Fuß in die Stadt zum Sightseeing zu bewegen. Wie auch immer, einer der Angestellten an der Rezeption hatte keine Ahnung lies zwei Kunden ohne Check-in in der Lobby sitzen, weil sie mit ihrer Schicht fertig war. Außerdem war, sie hatten wenig Wissen über die Stadt. Die Klimaanlage und Heizung haben nicht korrekt funktioniert. Wir mochten das Zimmer, die Lage des Hotels und sie hatten ein sehr gutes Frühstück mit starkem Kaffee
A beautiful turn-down service, lovely bathrooms, comfortable beds, fast internet and helpful staff. The mini bar was disappointing, but empty enough to stock with my own purchases. It's a stretch to find any other complaints.
Excelent image, very classy. The place to be in Aspen. Staff was extremelly helpfull (we had lost our luggage)
quiet,elegant and hospitable. Walking distance to all good things. none
Proximity to town was great. Loved how nice the units were. Very well kept. New feel, wasn't a "run down lodge". Room was on Main Street. Was pretty noisy with cars until 10pm and car traffic again around 7am. Adjoining room was just as well left open. I could hear every little thing the neighbors were doing. Wifi connection sucked. Had a difficult time connecting to Apple devices. Never was able to connect to PC
I would come again. Maybe a better breakfast selection.
The staff was very friendly. They had wine and cheese at 4 pm every day. Our room was pretty clean and the location was excellent. A quick bus ride to Ajax and a ten min drive to the airport. We were on the lower floor and there was consistently heavy footsteps/noise from the room Above us. Walls are thin in this hotel. There was no room service (food menus) and no restaurants walking distance. Getting a cab was difficult and there are no ubers in aspen. Although we were there during New Years so didn't help. 400 a night, but then again it's aspen and a five star hotel is 1500 a night so go figure.
The location is a short walking distance for most of Aspen's attractions, in a quiet and pleasant neighborhood. The lodge is quaint and historical. The accommodations are comfortable and homey. Our king size bed was very comfortable. Sitting around the kitchen table in the morning was a great way to sta starty the day. The price of the lodging was a bargain...especially for Aspen. There was nothing that we didn't like about our visit. We were not disappointed about our choice of the Snow Queen as a place for an Aspen get-away..
Cheapest beds in Aspen. Friendly staff. Nice hot tub outside that remarkably was heavily used this past weekend despite the huge dump and freezing temps. No valet, no covered parking.... To be expected. No air conditioning and lack of elevators. Our booking was last minute admittedly and my buddy and I wanted to be placed in the same room but management couldn't accommodate. If you are traveling with someone call early and demand the same room it's not automatic. They do have a complimentary breakfast although we didn't indulge.
Not enough parking
I made my reservation online and I thought was a hotel because the website NEVER said anything about the price is just for one person and we have to share the bathroom This place sucks! I have to pay double!
Cool place to stay, has a very local feel. Parking is definetly an issue, the stalls in the garage level are extremely small.
everyone was very friendly, and open to all questions! they also provided us with umbrellas and bikes to take around town! awesome amenities!
Very charming. Wonderful history. Staff very nice and breakfast exceeded all expectations. Room felt like old ski lodge which was quaint but a little stuffy. Construction on both sides of hotel (not their fault, obviously). Room did not have A/C.
Great location - good breakfast- Coffee and cookies in the afternoon Nothing
The amenities were far beyond what I expected for such a price. The hotel had great character and is in an excellent location.
Super convenient to all Aspen Mountains. The official X Games Hotel. Very accommodating staff! Nada
free breakfast, ski in ski out.
The shuttle, location, snowboard in/out, service and breakfast was great. All of the employees at the Inn at Aspen were very helpful. We were constantly in contact with the hotel when our flight was cancelled and they were very helpful with assisting us until our arrival.
Staff at the Inn were very accommodating. Availability of the hotel shuttle was great. Drivers were very helpful with local information. Was booked in a room that was VERY far and required a lot of walking.
It was close to the slops and the staff was very helpfull and nice the sole thing is that they clean the room once a week