Room was very small. Front desk staff: 3 out of 4 of them were brainless. Residential back road location impossible without GPS. Overpriced for what it was.
Location in Beverly, close in eateries, quiet place when we stayed there. It's definitely a gem. Down side is that the rooms are a bit small and it gets sold out on week ends for Weddings. According to the desk clerk they were sold out Fri, Sat 51 weeks in 2013, 2014 looks even more active.
Room was clean. From the website we got the impression that this would be an interesting hotel in a nice environment. The hotel makes part of a conference centre but does not have real hotel facilities. Breakfast was for instance very basic, a cup of coffee and a muffin on a plate on your lap. In fact, you get a very basic room and that is it. The prices however, are far too high. We paid about $ 190 (including taxes) for one night. There are better and cheaper hotels in the area.
Small hotel with prompt service Rooms are small.
Close proximity to a lot of things needed small refrig for water Shower curtain in room had mold
The reservationist and concierge staff were AAA+++ The room is too small for two people. Room couldn't easily accomodate laying out our 2 suitcases - there was one stand and we used a chair for the other piece. Would expect more space for the room rate.
Cleanliness, convenient location, friendly staff Small room size
Employees are nice the restaurant fell short of our expectations, on a Friday night there was virtually nothing to choose from and what we ordered was not good; although breakfast buffet was quite good. tiny bedroom with nightstand on only 1 side. location is far from shopping and restaurants. pathway to beach and beach itself were nice.
The place was beautiful. Right near the beach. Only a short 15 minute drive to Salem. The hotel charged me for the same room three times. I confronted them and at first they apologized and admitted mistake, then after talking to the manager she said that they always do that and there was a sign at the front (which I didn't see) that's says they do that. It's been over a week and I've only been refunded once. Not twice. The rooms are small. The AC decides when it wants to work. Won't be going back.
Convenient to the event we were going to. Very small room.
Clean, wel presented rooms. Ideally locaed for visiting Salem & the North Shore. Hotel gave US Government / Military discount on production of my British Army ID card
Good location, great for Salem sightseeing - rooms can be a little dark but we got a room change for a higher floor
Freundlichkeit des Personals, Organisation und Shuttle Service, Internetzugang und Wi-Fi, Schwimmbad, Sauberkeit der restrooms, Anbindung an das mexikanische Restaurant Fenster, die nicht zu öffnen sind, auch bei ausgeschalteten Lüfter der Klimaanlage, sehr laute Geräusche der Klimaanlage, daher Ohrstöpsel für einen ruhigen Schlaf erforderlich
Die Zimmer sind geräumig und ruhig.
Wir haben trotz dreimaligem Anruf vom Flughafen Logan Airport 1 1/2 Stunden spät abends auf den Shuttlebus warten müssen.Das war nach dem langen Flug nicht gerade angenehm.
die Nähe Lage zum Flughafen
Preis- Leistung, Shuttleservice zum Flughafen Klimaanlage zu kalt
-Der shuttleservice vom Airport zum Hotel..., die nahe anbindung zu den öffentlichen Verkehrsmitteln.... -Frühstücksangebot, typisch Amerikanisch suess und fett haltig
Ein 24 Stunden Busservice, gratis Telefon zum Hotel vom Flughafen und freundliche und hilfsbereite Mitarbeiter Dass es Boston/Airport heisst und doch recht weit vom Flughafen ist! Ein bisschen im Nowhereland!
sauber, preiswert, Shuttle zum Flughafen bzw. Metrostation, unkomplizierte Abwicklung Pool schmutzig und chlorreich
Ordentliche Zimmer, sehr guter Shuttledienst zum Flughafen und zur Metro Preis stimmte mit dem von booking com angegebenen Preis nicht überein. Nicht sehr freundliche Rezeption, nicht sehr hilfsbereit
Obwohl Raucherzimmer gebucht, war das Hotel ein reines Nichtraucher-Hotel. Es gab keine Raucherzimmer und auch keinen Nachlass, für den nicht erhältlichen gebuchten Raum.
Location. Fitness room was OK, but limited
Even the paid WiFi was spotty at best
The staff, especailly the person who was working at the desk the night we arrived were all very helpful. Was a little difficult to get into and out of the hotel due to the placement on Highway 1.
staff extremely friendly; good breakfast; comfortable; convenient
Clean, friendly staff, hampton is a chain that I have always found to be well worth the money we paid. Hot buffet breakfast makes it a very convient place to stay.
Der Shuttle-Service zum Flughafen war gut und zudem kostenfrei. Die Mitarbeiter waren kompetent und freundlich. Die Frühstückszeit war für ein Wochenende zu kurz - bis 10.00 Uhr.
Sehr gute Anbindung an Boston Logan Airport. Eine Gruppe Studenten war auf meinem Flur untergebracht - in Partylaune bis morgens um 2.45 ...
Shuttle Service Lage am Flughafen Essen Schönes Zimmer Hohe Kosten
The room was super comfortable, the refrigerator came in very handy, and the bathroom was beautiful! I enjoyed the lighting in the room being rather soft than in-your-face bright, I loved my stay in your hotel. N/A
I liked the bed and how comfortable it was. The hotel was clean. I didn't like that every morning around 8:00 I would be awaken by the loud talking of the housekeeping staff. It was as if they congregated around our room and were yelling towards the door. It was horrible!
The cafe was excellent and very convenient. So nice to sit on the sofa and watch football. We love Starbucks coffee! Also, we had forgotten some things, and the staff provided them for us. They were also quick to send housekeeping to our room when needed. The hotel was quiet, and there is a mall across the street. Great stay!
We really enjoyed our stay. The kitchens were great and the staff was very friendly. The kids loved the pool, I loved the patio w/ the grill and my husband loved the wireless highspeed internet. A little something for all of us to enjoy!
This hotel was the filthy. The worst place i've stayed. I suggest you not book there for any reason.
We Love this hotel it is a perfect place for little money when you have 3 kids. Nice kitchen area so you dont have to eat out all your meals when traveling with kids. We stay there often and wil continue to stay. Thank You for providing a great place for a wekend getaway that all family's can afford.
Hotel was nice and clean. Maintenance was somewhat lacking (bathroom door latch broken). Pool was comfortable. Quiet location - a bit difficult to find at first. Would stay again. Hotel employees were extremely nice. Good value.
This place is filthy. Beds and furniture literally falling apart. I think this place houses indigent people from the state as some truly sick people seem to LIVE there. The gent at the front counter was rude and uncooperative. I booked this dump for a week and stayed just a couple of days. I couldn't wait to get out of town. ps...you pay for the internet and the food is unedible.
I found the hotel to be excellent. The room was very nice and clean. The staff was friendly, and the hotel is close to Boston. I will book with this hotel when I visit the Bostron area again.
The room was ok but very dated and dirty. Staff was friendly - provided a few menus and gave recommendations of nearby restaurants that delivered. Kids enjoyed the pool. Free breakfast was good. Hotel was located close to Salem, MA for Halloween festivities.
It was affordable and perfect for a family of 5. Beds & pillows could be a lot better and bathroom needs to be updated however for the price & clean rooms, I would stay there again.
Anonymous from CA: I found this hotel to be extremely clean, quiet and safe. It totally met my needs for a week-long stay. It was somewhat difficult to find at first; perhaps more signs on the street leading to the hotel might help. The location was a little inconvenient if visiting Salem (yet convenient to the Interstate), but it was extremely reasonable,.
Hotel rooms need upgrad overall. Rest of hotel seemed very clean and staff very helpful.b
Nice and clean room, but a little small. Nice and functional kitchen. Good for extended stay on a budget.
We stayed for one night (Friday to Saturday). The rooms are nice, but there was all kinds of noise above us, literally from our check-in time (4:00pm) until 10pm. Called desk and asked what was going on. She said she'd take care of it. Noise still happened, so we were moved to 111. Bed was a bit hard, and the couches are insanely UNCOMFORTABLE, even to sit on. Saturday, we went to get breakfast in the morning, and was told that breakfast is only offered Monday-Friday, so we packed up our stuff, checked out, and didn't look back. We did like that every room had a little stove, a fridge, dishwasher and microwave, but we didn't even use them, since we were there one night.
spacy room, clean swimming pool unsufficient for swimming; transport to next subway quite a distance (but Hotel car can be used), view towards a highway/ cement factory
Simple to find, not TOO far from Boston, though you'll need a car to go closer and take public transportation from a Park and ride parking lot - 5 $.Breakfast is not so ggod, but included, nice lobby, friendly staff The place, ugly, between highways
Breakfast, pretty clean and nice room. Not really. Just far from the city.
Corey at the front dest was extrememly personable and helpful. Great continental breakfast, comfortable beds. I'd stay here again if I needed to stay in the area again.
room were clean and spacious web site stated shuttle to airport!! No food in hotel in evening
Staff was professional, friendly and helpful! Rooms were clean and well appointed. The pull out couch bed was awful! It was like a bed of springs with a blanket on top. Pretty much like sleeping on a bed of nails. Sleeping comfortably is the main focus of a hotel stay, so this was very disappointing.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
The staff were very ice
it was fine for what we needed - a place to sleep. Free breakfast and coffee 24/7, staff quickly got us extra blankets and pillows. Could hear people outside of room, pull out couch was very uncomfortable. Room smelled odd when we first got there.
The clean room with a fireplace and decent free breakfast and evening snacks. The friendliness of the staff was an added bonus. Unfortunately, it was -9 and the pipes froze in our building so we woke up to no water. We had to move 3 times, since the 2nd room didn't have a fireplace, then the 3rd didn't have closets. No compensation was offered for incident.
This guest did not leave comments about this hotel.
Hotel Employee at front desk excellent! full kitchen. noise from outside - thin bedding/towels - overall though as expected - no real complaints
Room was clean, bed was good, breakfast was pretty good
Relatively new, suite clean, breakfast more than adequate parking is first come, first serve, breakfast area crowded, first floor entry cramped and claustrophobic
This guest did not leave comments about this hotel.
Unfamiliar with the Boston/Logan Airport/Peabody area, I arrived at the airport and called the hotel -- asking if there was a "cheap" way to get there, not having a car. I was told a taxi cab was the only way to come if I was not driving myself. Through a little digging I eventually learned that there is indeed a bus service running about every 1/2 hour from the airport to Peabody (the Logan Express). Why the hotel clerk could not have known that, I can't imagine. That lack of local knowledge on the part of the hotel staff really upset me.
Nothing Everything. Website states that hotel has easy access to the commuter rail into the city. This is incorrect. It is outside of the shuttles "travel zone" and when we inquired about getting to the terminal we were coldly told that we needed to take a cab that would cost $35-40 every trip. The staff was rude and not helpful at all. We were made to feel like an inconvenience whenever we inquired about using the hotel shuttle. Will never stay again.
The carpets had visible stains all over them. Other than that, I'd say the room was pretty clean and inviting. It was kind of a bummer when the carpets ruined the overall vibe of the room.
Having my wedding there in August 2016
It was clean and comfortable. Listed online as having shuttle service to airport. It doesn't.
Due to the free parking and location close to Boston is a good choice for to visit the city and sorroundings (Rockport,Salem...). Free wifi. Clean Only 1 computer for the whole hotel
Staff was really friendly and the sheets were super soft. Our bed skirt had multiple rips in it hanging down, there was a hole in the lamp shade, our bathtub leaked onto the bathroom floor and the leather was peeling off the bed post. The whole floor we stayed on also wreaked of cigarettes.
Excellent location! Wide range of restaurants and shops around. Very close to Boston.
It is located on a busy, business oriented highway. Nothing special about ambiance, but the rooms were clean, good size and beds were comfortable. Registration staff were efficient and pleasant. Just not the type of place that I would want to hang around. Good overnight and go type place.
The rooms were incredibly spacious and comfortable with many interesting modern design elements. The complimentary breakfast buffet was great and the location was conveniently close to Boston. The staff were extremely helpful and friendly. Close to lots of stores, restaurants and other shopping needs. Busy section of Route 1 to get in and out of. It took us a while to safely get out during rush hour traffic. The hotel is close to a turnaround though so that's a plus.
Nice rooms, pool (a little small but not busy so it didn't matter for us) and whirlpool. Great hot breakfast. Close to highway. Excellent value for the price. If it cost as much as some other hotels in the area I wouldn't give it such a good review but for the price it's great. Clean too and we were able to check in a little early. Sofa bed mattress is quite uncomfortable, though they always are. I thought little shampoo bottles were usually standard but not included here - I found my own but I assume it's available on request. View is not great - highways on both sides and a grungy pond on the other.
Every staff member we came in contact with was very friendly and helpful. Rooms were clean and comfortable although perhaps slightly smaller than I was expecting. We were on the top floor near the end of the hall which made our multi-night stay nice and quiet. We would stay there again. The entrance is hard to spot at first and since the hotelast is on a divided highway, if you miss it, it'seems a nuisance going past it to the next exit, going back the other way to the exit and then driving to it again.
The rooms are comfortable. This hotel is not equipped with a larger fridge and there are not some of the amenities you find in other extended stay hotels. The hot tub was broke and we were never told of that when we booked or upon check-in, it was a surprise. The elevators certificates were out of date so that made us uncomfortable. One by 2 years! The staff was friendly..the buffet in the morning is by far the best part of this hotel. They offer far more options than a typical hotel buffet. Would definatly stay here again the proce was right.
The staff was kind and courteous. We made several requests which were responded to astonishingly quickly. Our room was beautifully decorated and was very well-suited to our needs. Our group was a teenage son and his parents, and the layout of our room kept us all comfortable. The room had the sleeping space separated from the sitting area by a partial wall, and the sitting area included a sectional sofa, a desk and a kitchenette area with a sink, microwave and refrigerator. The space allowed us to keep our own schedules without annoying each other or bumping into each other. The breakfast was very nice, very high quality. We would stay here again on our next visit. Although it's not in the downtown area, that's a small trade-off for a very reasonable price at a very fine hotel. The beds were softer than we like.
Oeffentliche Verkehrsmittel zu weit entfernt
Wir waren an 4 Tagen dort und besonders positiv fanden wir den Transfer. Der Flughafentransfer hat bestens geklappt und auch jeden Morgen wurde man zur nächsten Metrostation gebracht und Abends nach kurzen Anruf auch wieder geholt. Das alles kostenlos. An der Rezeption herrschte ständige Unterbesetzung und damit ging es ziemlich hecktisch zu, zum Teil auch unfreundlich.Die Reinigung der Zimmer etwas oberflächlich.
Guter Shuttle-Service, so dass Boston auch gut mit der S-Bahn zu erreichen ist. Akzeptables Frühstücksbuffet (allerdings nicht im Preis enthalten, 13 $ pP extra) Typisches amerikanisches Standard-Hotel. Fenster können nicht geöffnet werden, so dass man Frischluft nur über die Klimaanlage bekommt.
We stayed here for 4 nights recently on a trip to Boston. The hotel was not fancy, but quite sufficient for our needs. The kitchenette was very nice to have, as we heated up a few meals in our room. The room and the rest of the hotel was very clean. The staff was friendly and willing to offer restaurant suggestions anytime we asked. As others have said, if you are coming from the south it is hard to get to the entrance, but other than that we didn't have any complaints.
THE PLEOPLE WERE NICE, HARD PLACE TO GET TO, HAD TO FIGURE OUT HOW TO GET TO OTHER SIDE OF ROAD. CLOSE TO SALEM, HAD A GOOD TIME
We went to do a scuba diving trip for two days in Cape Ann. Hotel is nothing special suits the purpose basically for sleeping. Microwave and kitchenet is convenient but we ate out. Rooms were not very clean neither was the hotel
This hotel was very dirty. There was mold on our air conditioning unit, stains on faucet, floor, trash left in pail uner sink (overflowing). We were greeted by fruit flies,full trash bag by our door. There was debris on carpet in hallway, stairwell, etc. When I inquired why I was told the maintenance man had to leave early. When I asked for manager there wasn't one working at the time (9:30Pm). There was no toiletries and no disposable cups. You could make yourself a cup of coffee but there was no way to clean mugs in the cabinet. With the way the rest of the place looked we didn't trust drinking out of them. We would never stay here again.
This is a very decent hotel for the price per night. (I can be overly picky about hotels) Upon arrival there was plenty a parking and most spots I could see my car from the room's window. The receptionist was very pleasant and had me set in a matter of 30 seconds. The room was clean, basic and had everything you'd need for a short weekend stay. There is a full fridge, stove TOP, microwave and toaster. There is also a kitchen sink and a few kitchen accessories such as dishes and pots and pans. All these came in so handy and helps with expenses if you have a half hour to spare to run to the store for a few groceries. Stop and Shop was only about 3 miles from the hotel. The only annoying thing was I could here the showers running from the other rooms over my bed. It wasn't to disruptive and only lasted about 20 minutes in the morning. There are quick stores right down the street and places to order which deliver to your room. Salem is only about 4 miles from this hotel and I think Boston...
The front staff and manager were extremely accomodating after having a 2 hour tiff with the booking company I used (Get a Room, you were terrible). The room was clean and contemporary which me and my guests enjoyed. For the price, it was reasonable due to the location right next to the commons and for a saturday night in Boston. Wifi was free and they had speakers to hook up an iPad to play music. Parking was $50 for valet. ~$40 in the surrounding parking lots for overnight.
location, comfort, quiet overnight parking does not have to be this expensive
Wonderful building and facilities. Clean, comfortable. Great location. I have stayed at several Starwood Hotels and usually the W staff is a little bit more hospitable and welcoming. This particular staff was not very welcoming and when I had questions I was met with some interesting attitudes. All in all, great hotel - just think like every hotel somethings can be improved.
The hotel was very luxurious and modern. Room was extremely clean. Overall great experiance. I would recommend this hotel too others. The rooms are a bit pricey.
highly service-oriented staff, modern and luxurious styled rooms, rather 5 than 4 stars for the rooms - you feel comfortable in this hotel bathroom: open wall to the room, no bath tube in the single-bed rooms
Clean, comfortable and in a great location Lobby extremely loud
The w never disappoints. I had quite a pleasant and extraordinary stay. No.
I found the overall experience of staying in the W very relaxing and comfortable.
Brand new hotel Staff are not up to the W standard
Loved the chandeliers, mirrors, marble, location, service No shop in hotel for sodas, snacks, ice cream
The food, room service staff, the bed, the ambiance. The arrogance of hotelstaff, the way they snubb/address eachother when they do not want to do a task themselves, are gossiping when idle and the lack of interest in guests.
The interior of the hotel. That was about it. The room was not only small but watching tv was only possible sitting on the edge of the bed on the side. Miserable view. Were prepared to pay more for another room. Briefly - no hotel fully bo No value for a lot of money. Breakfast in the Oakroom was one morning being served by a friendly and polite waiter but the next day it was a very arrogant service as if we had to be thankful to be served.
staff were very friendly and it was in the best location of Boston. Overall it was an excellent choice - value for the money I paid. At my surprise, opon checking out they charged the normal rate, which was twice more expensive than the Booking.com price. Then I had to show the Booking.com e-mail to bring the price back to the one at which the booking was made. It was a cumbersome process. The hotel staff told me that this kind of problem often took place with the Booking .com.
The hotel was very clean and very roomy. It also was close to the T Things I didn't like were.. Couldn't get the room to feel completely warm.set thermostat to 78 it barely hit 70. Parked in the parking garage a block away for $22 for the weekend compared to the hotel wanting to charge me $51 to park per day kind of a no brainier. Who's there was a pool or hot tub to relax in during our stay.
Staff attentive. Nice decor. Great location. A little pricey. Not way high. Just a little.
Great location with warm and welcoming staff. Hold level was excellent.
location value for money
The location is perfect for a downtown stay and, while small, the rooms are nicely designed. Poor air conditioning. No bath in the room.
The studio room was ok and nicely furnished It was incredibly noisy, street traffic, garbage trucks, whining and motors running kept you awake from 2.30-5.30am every morning. I am afraid teh hotel was unworkable as a business hotel, and only possible as a holiday hotel if you are a heavy sleeper or a hard drinker so that you could surivive teh noise. I'll never stay again nor would I recommend it. Sorry. Having booked 2 rooms and paid so much a night I was utterly disappointed. Complaining next morning to the front desk about the noise, the receptionist was talking to me and then said "hold on" picked up the phone and started arranging some other booking with the caller. Don't Americans do basic manners anymore? Please note this is not a complaint, it was rude, noisy and expensive.
We liked the shower, the roof deck, but most of all we liked the design of the hotel/room.
Friendly, considerate service, hotel cars to take you around Boston and good food from room service, also dog friendly. They charged us more than our original quote
Fifteen Beacon was beautiful, staff was so helpful and servicing that we felt truly carefree on our vacation to Boston. The rooms were excellently appointed, fashionably contemporary and spacious. We loved the fireplace, the four post bed and the privacy, it was the perfect intimate setting amid the busy Boston city life.
I was thouroughly impressed with the service from the moment Valet opened our car doors till the moment Valet closed our doors at time of departure. I frequent 5 star hotels and must say this hotel, concierge and quality of service was unsurpassable. Perfect boutique hotel experience!
The staff was quite helpful and courteous, the room perfect and the food at the restaurant remarkable. The view from the rooftop is also outstanding.
The staff is so engaging and professional but not stuffy or uptight. The food at Moo (hotel restaurant) is unbeatable. You just can't beat the hotel vibe if you like personal service. I prefer more light than dark walls.