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|Top-Route||Bukarest Otopeni nach Klausenburg Cluj|
Negativ: This really is more about the flight from
paris to Bucharest: I’ve literally never experienced a worse ticketing and boarding process.
Old planes, ride staff (even by remarkably curt and abrupt Romanian standards). Broken inline experience. Overall unpleasant. Seems to be flown only by Romanian families with hundreds of pounds of luggage. Like a caravan.
Negativ: could not be delayed
Negativ: I missed my flight because my previous flight was delayed 2.5 hrs
Negativ: One hour delay
Negativ: 60€ for bags, drunk people puking on board and families woth 9 kids around... plane barely holding... shit! And delayed and still charged me for a small bag that was in measurements given...
Positiv: To be going home!
Negativ: Female crew taking orders then taking ages to ring drinks a d they move on to others instead of finishing what they were doing. Then you're lucky if you get given 1 sugar and no spoon lol.
Positiv: Food was excellent; boarding a litlle bit crowded, but didn't notice as had been busy; crew has been kind and helpful
Negativ: Unconfortable chair seats; seatbelt too short; tables too low for tall ppl
Positiv: The flight departed on time and arrived the same. The seat was a tad bit narrow for me but then I am a tall guy at 6'5". Crew was very professional. Ticket cost was a third of what the other airlines were offering for a Sunday fare. I'll definitely use BlueAir again!
Negativ: I was not allowed to take the push chair on board even though on the inbound flight was ok to do so. I have purchased the push chair especially so I can take it on board. Disappointed.
Positiv: The crew was well trained, kind and receptive.
The pilot managed to drive through a storm and even arrive 10 minutes faster after leaving 5 minutes late.
Negativ: Passengers traveling with pets took our reserved seats. The places for our baggages were occupied. When addressing this issue, we were told to move further ahead to empty seats. There was no meal included, and the one we purchased could not be paid by POS.
Positiv: I canceled the flight 6 weeks ago, no refund issued.
Negativ: I canceled the flight 6 weeks ago, no refund issued.
Positiv: Boarding was quick and we arrived on time.
Negativ: When getting to Bucharest we were taken by bus and didn’t have a gate.
Positiv: Everything was quite fast, we were like 15 min before the plan ready with boarding, but then somebody needed medical assistabce and we left 15 min delayed. But that's ok, it's nobody's fault. Baggage arrived very fast in Hamburg.
Negativ: A minus for the Crew because when we arrived in Hamburg, people started to open the baggage boxes although we were still rolling (like 5 min too early) and they didn't say anything, so more people were following. When we arrived, almost all the people who could, had the baggage already with them. This happened in the past but the Crew stopped the people on time.
The worst experience ever!!!
Positiv: What to like? The rudness? The delays? Or the fights on board!!!
Negativ: The flight was delayed with nearly 2 hrs. Cabin crew were rude made as feel very uncomfortable. This flight as whoke was the worst one I have even been too. Never ever again. BLUE AIR NEEDS TO SORT ALOT OF THINGS BEFORE OFFER SUCH SERVICES
Positiv: Stupid survey can’t eliminate category that doesn’t ajgpply
Negativ: I was unable to check n online (although the process was intitated well earlier than 12 hours prior to departure).
The system charged y credit card for a seat reservation and then crashed with an error, both on my phone and laptop browser.
When I called at 9:00 am (when their offices are open) to ask for help with what happened, I received no answer other than, "the check in system has just closed. I am unable to help you in any way".
I booked another flight with another carrier, and did not take this flight., not do I plan to book with them in the future
That being said, it is not the job of the employee to defend a poorly working system. Services need upgrade asap.
Negativ: flight delayed by more than 1 hour
Negativ: I have booked with 2 checked in baggage pieces. On check in I was told no baggage was paid and I had to pay 100€ for the baggage.
I enjoyed using this airline for the first time. Everything went well.
Positiv: Boarding was good, flight and crew were good, had refreshments and food which came as a surprise. Overall I had a very good flight.
Negativ: I liked everything
Delayed due to slow boarding
Positiv: Clean enough
Negativ: Charged £60 for hold luggage because the airline’s unstable website wouldn’t allow me to book in advance (£20 extra in the airport). Plane was delayed because they were late allowing passengers to board and missed the runway slot. Seats were uncomfortable - it was an older airframe.
Positiv: The added touches make all the difference! We didn’t expect free food and was delighted to receive breakfast. The chairs were much more comfortable than any other plane I’ve been on due to the adjustable head rest, and as a regular flyer to Cyprus, this made a difference. The sweets served just before landing is an excellent idea and something that we do need due to our ears, so this was appreciated. staff were attentive and pleasant.
Negativ: To have the menu and duty free booklet at the beginning of the flight would have been helpful.
Positiv: Flight Attendants very good
Negativ: Dusseldorf to Warsaw: Boarding terrible including assistance and messaging. - Boarding chaos - Late flight out of Dusseldorf (about an hour) - Just before landing, pilot announced all connections would be made - (and even mentioned chicago) - Connecting flight was gone when I arrived at gate, and I was quick in getting to gate from prior flight - next flight caused 5 hour layover in Warsaw Warsaw to Chicago Boarding terrible including assistance and messaging. - Boarding chaos - Late flight our ot Warsaw (about an hour) - no messaging at gate about reason for delay - kept increasing departure by 5 minute increments; started at 16:40 ended 17:05 (I beleive) - once boarding was complete, pilot said delay was due to wait for connections (boarding was an hour and 15 minutes late). Very frustrated
Positiv: They are more professional and helpful. Really seemed like they knew what they were doing. The flight crew was accommodating and polite. The plane was very comfortable
Negativ: The plane seemed very old, toilet in poor condition.
One star would be too many!
Negativ: 7hour delayin onnecting flight! Seats on plane torn and very uncomfortable, meal booked but no food available.
Choose another airline if you want smooth travel
Negativ: Flight was rescheduled for 3 hours later than original departure. Check in opened less than two hours before the rescheduled flight time so everyone was stuck waiting at check-in for hours. We couldnt even go in and relax inside at restaurants or the gate because online check in wasnt available. Then the flight was further delayed with no news about when the new take off would be or why the delay. Finally boarded a tiny plane that had propellers and a loud take off, if you easily fright on planes probably not the best choice for you. And then someone started smoking on the flight and the attendants had to announce again that smoking wasnt allowed. On and off throughout the flight it smelled like someone was smoking so I wonder if it was even coming from the cockpit.
Positiv: Flight was delay by 1 hour consequently my luggage did Ot arrive with me to Katowice on top of that there is no more flights today from waw to kat with lot Airline
Negativ: Serive to pay extra luggage very very slow
good free snack slight noise
Positiv: The free snack (biscuits and drink). The hard-working attendant (having to stuff all the baggage into the overhead lockers). Boarding at the rear door enabling me to get to my seat early.
Negativ: A slight whistling noise coming from the rear of the cabin, not too bothersome but it's there (I think the plane is getting a bit old). Not being able to disembark from the rear.
Negativ: It was very hot on the plane.
There was no legroom in my seat, it was very uncomfortable.
Negativ: It was very hot on the plane.
There was no legroom in my seat, it was very uncomfortable.
Positiv: Crew, polite and friendly
Negativ: delay of more than 6 hours and incorrect information
Alles bestens gelaufen
Positiv: Das Flugpersonal war freundlich und der Flug sehr pünktlich
Positiv: company gave out free drinks and snacks
Negativ: They change the fly departing time with 12 hours before I was flying
Positiv: Easy to book on phone no problems getting boarding passes etc.
Negativ: Could not amend my booking tried to check a bag online after printing out boarding pass. Had to pay £46 for a 11k bag each way.
Positiv: Every thing.
Good flight but internet support very poor
Positiv: Very good airport check-in and flight. The Check-in staff were quick and efficient and the Flight Crew were friendly and attentive. It was calm and restful.
Negativ: The internet support. I spent meny hours trying to check-in and upgrade my case allowance from 20kg to 32kg, and failed. When I tried to change the baggage weight to 32kg a charge was added for NOT taking the case PLUS the extra for the 32kg case! The cost of a case is reasonable and I would advise to pay the extra £5 for 32kg for most flights. The on-line Seating Selection is also unreliable, I was seated next to an empty seat which had been showing to be unavailable on-line! A response to my query which I sent to Blue Air arrived when I was in the air on the flight! It only repeated the baggage section of the Confitions document! Thank goodness for the excellent airport check-in staff and the Flight Crew!
Positiv: On time ,clean aircraft...
Negativ: Crew was very serious...a smile can make a difference.....
Bag drop off let it all down
Positiv: The flight went well.
Negativ: Bag drop off was terrible and stressful. We arrived 2.5 Hours early to drop the ONE suitcase and have brunch. We queued for 1.5 Hours to then be blocked as all six counters were given over to another flight and people who arrived LATER then us for our flight got to go first. It was incredibly stressful and frustrating especially when I checked in online before arriving at the airport. We had to rush and run through the airport and board at final call. In fact it would put me off flying with Blue Air again.
Negativ: Flight was cancelled a week before and didn't get a replacement flight. Got half of my money back.
Will never book a blue air flight again !
Positiv: Flight on time . Attentive crew . Good price .
Negativ: Lack of leg room .
Website far far too confusing
Negativ: The actual flight was good, but to try and check in on line is murder..the website needs a totally new revamp, both to & from Larnaca I was unable to check in on line. You enter all your details press confirm and it is supposed to go to the next instruction, but a message appeared then took you back to your previous page and you had to input all your details again..this happened many times before I eventually gave up.
Positiv: Arrived early to destination
Negativ: Lack of entertainment also limited drinks
Positiv: The flight was punctual
Negativ: I got charged twice for luggage and couldn't get a refund
Negativ: Rude crew, not organised work , not enough space for legs
Negativ: I had to make my own way home from Manchester.. plane diverted due weather.
Positiv: The food they offer to purchase. Easy check in at the airport.
Negativ: Better seat pitch. I'm not a tall man, but the space is very small.
Positiv: Leg room and reclining
Positiv: On time , crew good... no complaints
Positiv: free breakfast
Positiv: Free drinks, cheap flight and fairly comfortable!
Negativ: No allocated seat.
Delayed flight let them down
Positiv: Cheap in price, unexpected free snack on outbound flight, relaxed attitude to luggage, both hold and carry on, chartered unscheduled flight after original was cancelled
Negativ: The fact our original flight was cancelled and we were delayed by 7.5 hours. They communication from the airport crew was little to non and flight time changed 4 times. They even told us difinitively that we would board at a certain time only for us to actually board nearly 2 hours later. They, without a doubt, knew the rescheduled flight time but strung us on anyway - I believe this was so they could save money on hotels
Positiv: staff very friendly and polite ..airplane wasnt full so i get the chance to have a nice fly with my 2 little sons
Positiv: Everything was awesome!!! I am going to buy only from you my next flights.
wish we were on it.
Negativ: The agent lady on the desk did nothing to help us get on our flight. She refused to identify herself. We intend to sue the company for the damages caused to us because of this bad attitude.
Positiv: I recomand to Everyone to use the airlines!!Very good quality
Negativ: Nothing , was everything perfect!The stewardesses very nice
Best budget airline I have used so far!
Positiv: Reliable and friendly staff. Even offered a free soft drink and sandwich on a short haul flight.
Negativ: Space to sit, especially when seated in the middle
Positiv: Can't say that I liked anything at all.
Negativ: 1. Poor coordination by the crew members. 2. Been treated with arrogance and superiority by crew members. 3. Disgusting food.