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Nice pool, though not for lap swimming. The jacuzzi was nice and hot, though it could use more jets. We enjoyed the Happy Hour with free beverages. The "free appetizers" are just taco chips and popcorn. The free breakfast is alright - get there early if you don't want to wait in a long line. Includes greek yogurt, fresh fruit, as well as hot foods. The hotel is a short walk from a beautiful beach, where the guest is supplied with free chairs and towels. Umbrellas may be available for those who arrive early. There are some great nearby restaurants, Metropol is one. "Old Town" is 6 miles away. Nice, but don't get stuck in all the gift shops unless you really enjoy that kind of thing. The WiFi is useless. There is loud music playing often, which can be heard in any room, as all rooms surround an atrium.
I guess the Outback at this location was a plus. Check in process. 2 workers working the front desk. One with her head down, another talking to another person on in maintenance. No feeling of being welcome at this property. Hotel room had cracked tile, mold and black spots in the tub in the bathroom. Also asked for a wine opener to enjoy a bottle of wine in our room. The bartender didn't have a wine opener!
This hotel was clean and had a lot to offer for the price! Although not located on the beach it was only a 4 min walk and worth the scenic route! The breakfast and the free happy hour made the trip!
The pool was great but unfortunately no access to jacuzzi at night. Within walking distance to a nice beach. Service was extremely slow. Had to wait an hour for a tiny pizza at the pool area and it took us 45 mins to check out due to very slow service and not enough staff on a busy Sunday morning. Lastly, we ordered glasses to our room that never came and there was a dirty towel in the bathroom when we checked in.
We enjoyed 5 nights in this lovely hotel. Everything that you read about the prices is true. The food is very expensive and not really exceptional, but good. The grounds are beautiful and well maintained. The beach is really private and great for long walks. The staff is friendly and helpful. It is really secluded, so having a car is helpful.
The hotel is beautiful and the rooms are spacious, clean and comfortable. The estate is gorgeous and includes beautiful pools and a fantastic 2 mile beach. The service at the pool was a bit slow and needs to be improved. The room service menu was somewhat limited and should include a few more options. However, overall this is a place I'd visit again.
Updated facilities Good reliable wi-fi Beach across the street Plenty of restaurants in the area Friendly and helpful staff Bus right in front of hotel
Good location across from the beach, near the airport, and close to attractions and shopping. Comfortable room. Beautiful Lobby The pizza restaurant on site is awesome. The girl that works there was super nice! Nice bar I lobby A few of the front desk staff need customer service training. 1 was just plain rude! Confusion over my 2nd day reservation on their end but I had to physically go down to the lobby and show them my confirmation. 5 minutes later I get a call from another person asking if I needed a late check out. What?!?! I literally just showed you my confirmation for TWO nights. There is a nice large pool but only 8 loungers and 2 tables. Our group of 3 and another couple had to lay or sit on our towels on the concrete. Lack of lightning in the room, but it's a boutique hotel so I guess that's expected. Charge at check out was $40 more than what was quoted when I booked.
THE WHOLE ROOM WAS VERY NICE EMPLOYEE WERE VERY HELFUL IN TAKING CARE OF US TO MAKE OUR STAY WOUNDERFUL THE RACKET COMING FROM THE OTHER ROOM WAS SLOVED BY THE EMPOYEE WORKING THAT NIGHT THANK YOU DOREEN SOMNER
It was clean, in order and as expected. Very inexpensive and welcoming. The bathroom is small, but what else does one need. Not much else is neededZ if you want a large bathroom, this isn't the place for you. If you are okay with what a human needs, it's perfect.
The staff was hands down some of the best i have ever dealt with. Location was good, within walking distance from the beach, plenty of places to eat at the hotel and in the surrounding area. You have to pay for parking no matter if you are a guest of the hotel, which is very ridiculous. The floor needed to be vacuumed and the shower was dirty.
The Wine and Tapas Bar was short handed. During special events the Bar needs two peop l e to staff. The food was very good but the distance from kitchen is a problem. Better communications needed.
The professionalism is A+++++. We missed our flight and the staff did everything possible to accommodate us back to the hotel. We were so happy and thankful for their services. None
I've had a pleasant stay on many occasions except this time. I stayed in 2 rooms and had to ask for the linen to be changed in both. Hair was found in the blanket on both beds! Gross!! Once is an oversight, twice is an issue.
The building is gorgeous. Spanish style authentic feeling villa with some personality. Fairly short walk to the beach for a reasonable room price. Airport a bit too close. Also, I'm pretty sure the room I stayed in had bedbugs, but that problem seems to plague a number of area hotels.
Value price Proximity to airport and beach That San Juan allows burning of rubber tires close to beach and airport. On landing it looked like an airport fire and filled the air with accrid smoke upon arrival. The pool of our hotel, our rental car and I'm sure everywhere in San Juan was covered in tire ash the next day so nothing was usable. It didn't affect our travel plans but something to note when booking a hotel in San Juan as they seem to do this all the time.
The rooms were good, clean and were what we needed after a day of traveling or on the beach! Needs better WIFI access, other than that all was good.
Horrible hotel not worth the 100 bucks Everything
Friendly staff, and clean comfortable rooms At check in, I was told kitchen was open until 10pm. Upon arrival to the restaurant at 9:20pm, I was told the kitchen was closed.
Friendly staff, great location.
Location No extra parking for guest and they only had valet parking for an extra charge. Very small parking area.
Location; value; friendly staff; bar/restaurant; views; music/atmosphere; gardens; wifi;safe in the room and huge closet; air conditioning worked very well breakfast included; parking free and available; staff helped me check-in for flight and print boarding passes; airport nearby. Incredible bargain amongst expensive Isla Verde hotels with an excellent reasonably priced restaurant and bar with spectacular view Bed against the side wall, so one of you must climb in and out of the bed; couldn't get much hot water in the shower
only beach yes!!!rooms are horible,linen wasn't change no once!for money we paid we can stay in hotel 5stars:((
Nice and helpful staff. Don't fall for the pictures - they are from the bar attached to the hotel. The rooms are tiny, dirty, poorly furnished and full of mosquitoes. Very disturbing and uncomfortable indeed. The shower is disgusting. Breakfast is not included although the site says it is. Wireless internet only gets signal in the lobby and there is no telephone inside the rooms, guests need to use the reception's. The staff is very nice and friendly, but that does not make up for such a poor experience. Not to be recommended.
Being by the beach. I did not like the Techno "BOOM BOOM BOOM" until after 3 am. When I went to complain at the front desk at 2:30 am there was a whopping 3 people in the bar/restaurant. Need to sound proof the rooms. Migraine in the morning. Not relaxing at all.
unique hotel compare to the other resort type of hotel nearby. Good design, very good choice of furniture. Love the bar at the beach
The enviroment in front of the beach tthe ambiance at Night make your stay so comfortable and Peaceful small place but great location! Nice Rooms and nice food at cafelaplage rest.