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The bed was very comfortable and the air conditioner worked wonderfully especially since it was so hot. It was very quite as well. The breakfast was great. Good variety and had a pancake maker. I had to try it out. It was good. My floors ice machine was out of commission and the staff were mostly friendly but there were a couple that you could tell weren't happy to be there. While in the lobby I overheard them dealing with another guest who obviously called down for something and they just sounded rude and annoyed with the guest and told them to come down and get their own towels. That was just an instance and I witnessed several others.
My wife and I were blown away, not only with the property, but with the amazing service. I have a young child and she will be vacationing at this hotel throughout her child hood. You couldn't ask for a better place to stay. Great for adult and child activities. Well done Hyatt.
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
Pool area Wait staff not the friendliest at times
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
Die Lage am Stadtrand sowie der uneingeschränkte Zugang zur Lounge, wo jederzeit ein Kaffee oder ein Tee genossen werden konnte. Wir haben uns im Hampton Inn sehr sehr wohl gefühlt. Auch das Frühstückbüffet war super. Schade dass es die Reinigungsleute nicht so genau mit dem Abstauben nehmen. Das ist wirklich der einzige Punkt der nicht in die Kategorie "sehr gut" fällt. Ansonsten war das Zimmer immer perfekt gemacht.
saubere Anlage in der Hauptstadt von Nevada, am Ende der Hauptstraße. Gutes Preis-, Leistungsverhältnis, für Stops bei Round Trips zu empfehlen.
The staff was very freindly,they had coffee 24 hours. And a continental breakfast. The location was great, there is a restaurant/bar a block away a Casino, and Museums you can walk to. I was very happy with my stay and look forward to staying there again!
None Location and heating system.
The staff was amazing. They are really friendly. We were treated like their personal friends. The breakfast was a little basic. I was expecting a more elaborate spread, but it got me going in the morning.
Easy to find Need new beds and linens.
Room was clean Beds were hard and not compfortable. Breakfast was poor. Only eggs were hard boiled no hot food Very little selection. Overall a C minus.
It was spacious and comfortable although somewhat old and needing some remodeling. Staff is very accommodating and friendly.
The hotel has its charms. It is an interesting building and the location was convenient for me. There were a lot of homeless people near the hotel. There is also a Jack in the Box behind the hotel and at 2am, a carload of screaming women went through, waking me up. If you are a light sleeper, this might be an issue for you too.
Good location This hotel looks great from outside but needs renovation. Bedding is old.
Super friendly staff! Cozy and comfortable!
The friendly and always helpful staff. No, this is the CLEANEST hotel we've ever stayed in!!
Liked the location in downtown. They should clean the patio entrance, eg sweeping and picking up trash.
Staff, room. breakfast, afternoon wine Need dual pane windows, was quite windy, noise from wind woke me up several times
Very nice and helpful staff; good location in center of Carson City; great restaurant a few steps away -- Reds 395 Grill. There were some negative comments about this hotel, but for the price, we thought it was an excellent value and really had no complaints.
It was quite. Very easy to find. The carpets looked stained.
Everything was disgusting. It was so bad we wouldn't even stay there. We walked out and went and booked somewhere else. They wouldn't give us our money back because they have a 48 hour cancellation policy because they know if you show up to their property you won't want to stay there.
Plenty of TV channels. When I arrived, they gave me an electronic room key. When it didn't work I brought it back. They gave me another one which also did not work. On the third try, they checked it themselves with another key, which also did not work. It was late and I was hungry so I left to get a bite to eat while they worked it out. When I returned they gave me a different room. They should have either given me a different room immediately or gone to check the second key themselves, given that I was a traveler and exhausted. Additionally, while the room was clean and functional, it was stark/bare, the bed was as hard as a rock, and the pillows uncomfortably thin.
Our room was very clean. Beds were comfortable and staff was helpful and nice. Location was good for the purpose we came there for. Little pricey for not having any continental breakfast. Lots of construction around so made it a little hard getting in and out.
This is the second time we have stayed here and we were not disappointed. Our room was clean, smelled nice, roomy, and quiet. We will stay here again. The front desk staff was extremely nice and helpful--Ruth Ann and Laura--Thank you!
Great Service Older hotel
Ruhig, sauber, komfortable Zimmer. Das Personal war freundlich. Hotel und die Gegend war sauber und schön. Alles war in Ordnung.
Günstiges Zimmer an einem Urlaubswochenende, das wir am Tag zuvor gebucht hatten. Whirlpool quietschte unermüdlich
Large room and friendly staff No pool
Rooms were clean, day staff very friendly. Fridge and microwave were a nice touch. Rooms were quiet - couldn't hear any outside traffic Toilets overflowed (not just ours - another friend who stayed in a different room had the same problem) and after calling down to the desk I was asked to pick up a plunger from the custodial closet and fix it myself. There is apparently only one staff member onsite at any time, so you are told to "do it yourself" for most things - whether that is getting a plunger to fix a toilet, or getting some extra supplies for your room.
Staff friendliness Refrigerator wasn't working Ac was in bad condition and was not working properly Bathroom flush was making noise the whole night
TV didn't work. Switched to another room where TV didn't work either. Iced over entry to office. Told front desk they should put down some salt. During our stay they never did. Very dangerous hazard!
The shower was broken which we realized as soon as we arrived. But the staff did fix it immediately. Other than that, it was a nice place.
Shower didnt have a handle, was all nice and clean ....so hmmm howd it get that way without water. Arrived late so didnt notice til morning...didnt feel like getting another room just to shower...when i told staff of situation and asked for a discount.
to start the day off there was no breakfast left.ask it took 20mim to make some coffee & nothing was made up some10 others just left,pool chairs were broken,bath tub did not have a stopper to take a bath,tryed to shower head leaked and got my clothing wet see above was the worst time ever and i filed a claim against the owner and waiting to hear back i rate this place a minus 10
Pet friendly Everything in the room was old, television was missing buttons Shower/toilet was not clean Coffee maker had broken plastic pieces Sheets had small rips throughout bed skirt had stains chairs had stains
clean sheet, beds and towels. Changed room when A/C didn't work. Staff were accommodating. Poor appearance.
The location in the city was good. The room was extremely dirty. Stains on the carpet, bed skirts, and furniture in the room. The pool water was very dirty. Walls were thin so you could hear everyone moving around. Garbage cans in the parking lot were overflowing and trash everywhere.
Ice machine Cardboard walls, terrible pillows, the free breakfast sucked
very few light bulbs in any of the fixtures, bare drywall exposed, loose and cracked tiles in the bathroom, a/c unit barely hanging on to the wall.
The price. I expected a --- room that is what I paid but when we checked in we were pleasantly surprised NO
Loved the location, just a mile or two from our family we were visiting. Heater worked well on a cold night. Coffee maker in room. Bare bulb light fixture and cob webs behind the bathroom door in 205, too soft bed for old backs, breakfast room was a dark cave where we had to resupply items by searching under cupboards as no staff was evident, overpriced based on our travel experience(S (we understand it's the LOCATION but it shouldn't be more than $100/night even given Incline Village, not $168 with tax!)
The staff is nice, the amenities, breakfast, and look of the rooms are nice. The location is great. The beds were awful. My God the doubles are small and they bow. I almost rolled off multiple times. The pillows are not pliable and don't bend-- very uncomfortable. The noise from people walking around upstairs is intolerable. People might just be willing to their rooms or around inside their room but you hear every footstep from the bottom level. Maybe it's better on the top floor. 200 bucks a night I need more.
Location was great and the bed was very comfortable! I loved that fact that it was clean and our room was very spacious. A little dark, incovinient if you want to do your makeup. You can hear people in the hallway.