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my sister and I were staying in Carson City to visit my brother who is in hospice care. Everyone on the staff was so kind and went out of their way to make things easy for us.
Great value for the money, A nice clean place to stay if you are in the area on a budget. Limited amenities but you get your bang for your buck so to speak.
Facilities were nice, and staff was friendly. Not impressed with Lone Eagle Grille. Hostess and waitstaff were not competent. Gave us a wine list on a locked iPad. Did not provide the correct dinner menu. Options were limited, with few fresh vegetable options. Cafe was uncomfortable with hovering waitstaff.
Cleanliness Facilities Staff Restaurant Complentary champagne at check in. We staid in room 346 , beside the fact that we had to walk a lot to get to the room , the way the bathroom was built was no way you can get any heat in there , the showers were a nightmare to take. He had to keep the heat at 78 in room to get not even 68 in the bathroom. I was disappointed with the room we got, because I know for sure the hotel was not busy 1.5 weeks before Christmas. Overall I would recommend the hotel but not the room 346
The location was perfect near a lot of small towns and restaurants. Didn't like there was no complementary breakfast at least a continental breakfast but it's okay found a great bf place in town.
The pool was an outdoor heated pool but wasn't warm enough. The property is very spread out, which is nice but can be difficult at the end of the day with young children.
I had reserved a room with double queen beds, but upon check-in was told that the hotel was "oversold" and could not only give me a room with one king bed. After much discussion, the gentleman claimed he looked again and found a double queen bed room and could offer it to me for an upgrade rate of $50/night. I unhappily accepted, but was able to remove the charge with a different gentleman upon checking out. I felt that I was being treated unfairly and inaccurately by the first person who checked my family in on 2/1719.
The first few days of my stay I was solo and was there for business. My wife flew in for the weekend and we had a great stay at our home away from home. The Hyatt in Incline always does a great job and has the best staff of anywhere I have stayed. Keep doing a GREAT job. One elevator was not working for a couple of days on Presidents weekend which made for very long lines and wait times. Need to reinstall the chandeliers at the Loan Eagle.
The hotel is of relatively modest size. The lobby has been remodeled (not sure when) and is very very nice. Has a Tahoe lodge look, is dimly, but adequately lit, and is very welcoming. Our room did not have the best view, so we requested an upgrade. The manager on duty offered us one of their cabins by the lake as a free upgrade. Initially, we declined, but changed our mind. Not only did they give us the free upgrade, but they did the same for our friends! Thanks to Taylor, who was very gracious, professional and friendly. The room we initially had was on the fourth floor and did not have a view of anything but the roof and ventilation equipment. That was remedied, however.
Great location. Beautiful beach. Enjoyed the paddle board and kayak rentals.
Room was excellent, very clean, stylish, comfortable. Loved the restaurant across the street, great food, great live music, great cocktails. Room was a little too warm, couldn't adjust thermaostat.
Pool area Wait staff not the friendliest at times
saubere Anlage in der Hauptstadt von Nevada, am Ende der Hauptstraße. Gutes Preis-, Leistungsverhältnis, für Stops bei Round Trips zu empfehlen.
Die Lage am Stadtrand sowie der uneingeschränkte Zugang zur Lounge, wo jederzeit ein Kaffee oder ein Tee genossen werden konnte. Wir haben uns im Hampton Inn sehr sehr wohl gefühlt. Auch das Frühstückbüffet war super. Schade dass es die Reinigungsleute nicht so genau mit dem Abstauben nehmen. Das ist wirklich der einzige Punkt der nicht in die Kategorie "sehr gut" fällt. Ansonsten war das Zimmer immer perfekt gemacht.
The bed was very comfortable and the air conditioner worked wonderfully especially since it was so hot. It was very quite as well. The breakfast was great. Good variety and had a pancake maker. I had to try it out. It was good. My floors ice machine was out of commission and the staff were mostly friendly but there were a couple that you could tell weren't happy to be there. While in the lobby I overheard them dealing with another guest who obviously called down for something and they just sounded rude and annoyed with the guest and told them to come down and get their own towels. That was just an instance and I witnessed several others.
This is the second time we have stayed here and we were not disappointed. Our room was clean, smelled nice, roomy, and quiet. We will stay here again. The front desk staff was extremely nice and helpful--Ruth Ann and Laura--Thank you!
Great Service Older hotel
Our room was very clean. Beds were comfortable and staff was helpful and nice. Location was good for the purpose we came there for. Little pricey for not having any continental breakfast. Lots of construction around so made it a little hard getting in and out.
It was quite. Very easy to find. The carpets looked stained.
Very nice and helpful staff; good location in center of Carson City; great restaurant a few steps away -- Reds 395 Grill. There were some negative comments about this hotel, but for the price, we thought it was an excellent value and really had no complaints.
Plenty of TV channels. When I arrived, they gave me an electronic room key. When it didn't work I brought it back. They gave me another one which also did not work. On the third try, they checked it themselves with another key, which also did not work. It was late and I was hungry so I left to get a bite to eat while they worked it out. When I returned they gave me a different room. They should have either given me a different room immediately or gone to check the second key themselves, given that I was a traveler and exhausted. Additionally, while the room was clean and functional, it was stark/bare, the bed was as hard as a rock, and the pillows uncomfortably thin.
Everything was disgusting. It was so bad we wouldn't even stay there. We walked out and went and booked somewhere else. They wouldn't give us our money back because they have a 48 hour cancellation policy because they know if you show up to their property you won't want to stay there.
Extrem freundliche Eigentümer und Angestellte. Kleine Auswahl zum Frühstück, aber noch immer für jeden etwas dabei. Braucht noch ein paar Reparaturen aber nicht viel.
Ruhig, sauber, komfortable Zimmer. Das Personal war freundlich. Hotel und die Gegend war sauber und schön. Alles war in Ordnung.
Günstiges Zimmer an einem Urlaubswochenende, das wir am Tag zuvor gebucht hatten. Whirlpool quietschte unermüdlich
The staff is nice, the amenities, breakfast, and look of the rooms are nice. The location is great. The beds were awful. My God the doubles are small and they bow. I almost rolled off multiple times. The pillows are not pliable and don't bend-- very uncomfortable. The noise from people walking around upstairs is intolerable. People might just be willing to their rooms or around inside their room but you hear every footstep from the bottom level. Maybe it's better on the top floor. 200 bucks a night I need more.
Loved the location, just a mile or two from our family we were visiting. Heater worked well on a cold night. Coffee maker in room. Bare bulb light fixture and cob webs behind the bathroom door in 205, too soft bed for old backs, breakfast room was a dark cave where we had to resupply items by searching under cupboards as no staff was evident, overpriced based on our travel experience(S (we understand it's the LOCATION but it shouldn't be more than $100/night even given Incline Village, not $168 with tax!)
Location was great and the bed was very comfortable! I loved that fact that it was clean and our room was very spacious. A little dark, incovinient if you want to do your makeup. You can hear people in the hallway.