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As an experienced traveller, the minute I stepped foot in Sofitel Plaza hotel, another chapter was added to my worldly experience. The lovely flowers display at the foyer added an elegant touch to the entrance. The spacious and comfortable room has a delightful view and room service was impeccable. The breakfast offered a wide selection of international cuisines which were both tempting and delicious. Last but not least, the comfortable chairs in the garden which pampered the guests to no end. A job well done and I thank you for a most enjoyable stay.
classy hotel nice pool beautiful sunsets and view quiet beautiful grounds lots of service people around car service central location pharmacy clinic lots of security 110 and 220v power outlets in room food samples brought to the pool at certain times complimentary bottled water hammocks lounge chairs have cushions common space air conditioning is very cold, had to leave the sports bar because it was so cold (wearing jeans and a long sleeve t-shirt) buffet is ridiculously overpriced for the quality $65 USD per person dinner Thursdays sports bar is overpriced $35 USD for 2 hot chocolates, a small crappy pizza, and mozza sticks mozza sticks were not breaded but wrapped in spring roll wrappers and greasy pizza ordered was not good and the order was wrong sports bar took 10 mins to order and 30 mins to make pizza and mozza sticks does not allow outside food to be delivered to the hotel pool is freezing cold water slides were under maintenance reception does not respond to email entirely, whenever I emailed them before arriving they would respond to part of the email but I would have to email again to get a response for the rest cannot control balcony light no chairs on balcony shower cold water would cut out every few minutes so the water was scalding hot flowers on balcony not watered, dying mold in shower grout needs to be scrubbed/bleached bathrooms are too dark, need a lighted mirror
The service was beyond attentive. As an example, we didn't just lie bedside the excellent pool... We were constantly served besides this pool, and often with freebies.
I liked the rooms, restaurants, pool area. Service in the pool area, difficulties in payments with foreign credit cards, miss information in front desk, communication between the workers from shift to shift was poor, airplane noise time to time was too loud.
The tennis court, the pool, newer building, everything seemd to work well. Live band at night. You cant walk into metro manila like at other hotels, this can be good or bad depending on what you want to do. This is a non factor i think if you were with a family. Hot water took a long time to get hot.
Breakfast is always grand in this property I was checked in to a room with multiple problems namely: lighting was not working, AC was not working, the bathroom and the room itself have foul stench, carpet was dirty and the balcony has not been swept for a while. I had to call at least 7x to speak with the manager and wait 3 hours to be moved to a new room. When I asked if I was given a deluxe room the response I received was more infuriating, it was a blunt NO. I was given a standard room and my deluxe room was given to someone else. When the manager realized that she could not convince me to stay in a dirty room she finally decided to change my room. I am a frequent stayer since 2013 but due to this unforgettable experience I will not be coming back.
The service at the 10th floor. They did not keep the standard of the food service the same in their buffet . I would rate them at most a 3.5 Also when I was upgraded my room they told me and gave me a sheet of paper telling me I can stay until 4pm. Next day ,but they reneged and extended my stay until 1 pm.
Sunset at Manila Bay is awesome, you don't need to get out of the place to experience. Staff very friendly and attentive. Will stay again.
for some reason, the bathroom shower was not designed to stop the water from spilling out. hard to keep the floor dry.
die Nähe zum Resorts Welt ein Plus! Der Shuttle vom Flughafen ist am wichtigsten. Das Personal am Empfang war sehr hilfsbereit und effizient. Nur eine Sache, das Personal war nicht sehr flexibel, als wir zu spät zum Frühstück kamen. Die Frühschicht war super1
Sauberkeit Kein Thermostat Anpassung
The room was spacious ,very clean ,the service was impeccable ,everything in the hotel was well done . Nothing.
We stayed for 1 night so we could be closer to the airport for the following day's early flight. Location is great and the amenities are great. Love that we were entertained at the casino.
Great casino ambiance and professional staff, nice, safe and comfortable rooms and amenities. Convenient free enter net wi fi and free shuttle service from and to the mall and other destinations The SPA is nice but massage service is way over priced . The TV channels had a problem which was not fixed during my 2 stays in a period of 6 days then my other stay for 2 days 12 days later
Nice clean newer hotel! Like most hotels in Manila Area , they are starting to charge a premium like they are New York or Paris ect! It's still the Philippines but poeple are coming and paying these prices so I really can't blame them! I just don't see it, coming here the last 15yrs! the traffic is impossible, so plan on walking!
Die Angestellten sprechen Gäste mit Namen an und geben sehr persönliche Aufmerksamkeit. Hotel ist wunderschön und gut gelegen.
1. Lage im lebhaften Makati 2. festliche und große Lobby 3. Das Frühstücksbuffet war erstklassig 4. Aufmerksam und angenehmer Service 1. Das Zimmer war alt, klein und nicht sehr komfortabel 2. schwaches Wi-fi in Zimmern 3. teurer Zimmerservice, Restaurants und Wäscheservice Optionen
Continental Club buffet was excellent. The view from rm 4216 was bad -- the side of the next building. The hallway was dim and the light switch didn't work. The bathroom floor had pee stains around the toilet. The speakers in the bathroom were loud and could not be modulated. The room temperature was cold and The AC controls were not intuitive. It's like they just dump you into the room and left you to figure out how to work things out. I thought of asking for another room but it was too much of a bother for a one night stay.
No, I don't like it. It was a little bit old and looks a bit dirty for vacation.
Staff at check-in and at the Market cafe not highly professional, making mistake in billing on breakfast.
the location and casino are what makes this hotel interesting to me. booking took ages to come through. Prices are exaggerated during peaks.
Room is clean, Gym is decent., food good. In spite of booking and being given a "non-smoking room", the room still smelled smoked in. I think it is their ventilation system. If you are a smoker, the hotel is fine. If the smell of smoke bothers you then I would not recommend it.
Courteous staff who are always ready to attend to your needs with a big smile. Great location to reach different points in Metro Manila if you hate traffic. It's a great deal for the money. You can't beat the variety of excellent Chinese food offerings at Li Li. The Market Place Restaurant has the most extensive menu for brunch from Pilipino, Chinese, Korean, Japanese, European or continental fare. Non that I could think off.
about the nicest rooms and facilities you're going to find in Manila The swimming pool area was noisy due to nearby air conditioning motors. It was a significant distration
location-view front desk staff need more traning
place had good ambience . some of the staff were not as helpful as other similar hotels in area
I liked the pool view I liked the dinning facilities and breakfast Like the lounge and casino I like the security staff was king and helpful and understanding The children running the streets and dirty begging
nice hotel but very expensive ....... to expensive and bad location....
service, facility, location, rates
The folks at the Ascott were super friendly, from the front door, to check in on the 6th floor, the restaurant was very good, staff attending to the room all were outstanding. Have been coming to PI for 10 years 20 plus trips. 1st stays were at New World, last 6 years have been at the Dusit...price/value was better in comparison than both of those hotels...we were in the old wing, rooms were spacious, we did check out the newly remodeled wing and it is newer for sure...the location next to Glorietta was great and only a 12 minute walk thru the mall to get to the Greenbelt Mall and theaters. We will be staying at the Ascott from now on. PS loved the pool area and the Jacuzzi There was nothing to complain about at all
The space of the apartment was excelent... Front desk friendlyness might need to be improved.
The floors were extremely dirty. Always had to keep shoes on otherwise feet were black on bottoms. We were even in the penthouse suite where you would think they take more care.
The service and security level provided by the Ascott's was excellent and to 5 stars international standards. Honesty and responsiveness of front desk personnel is commendable. Bathroom furnishing needs to be enhanced in order to improve averall staying experince.
One word - ataraxis.
I liked the location, cleaness of the hotel..beautiful spacious room i think the taxes were too high
Location Ascott could not locate my reservation even when given my confirmation number and booking agents number. Front desk did not know what to do, they wanted to charge me double my original paid reservation and credit my paid reservation when it came through.....WHAAAAAT! Very late and tired, no one offered to make it right, front desk seem to have attitude. I finally called Kayak and had them locate original reservation which was faxed to front desk. Front desk calls me to tell me they have fixed it and I clearly told them... I FIXED IT BY CALLING KAYAK...which is something they should've done in the first place!!!!!
We stayed here only because we missed our flight and the Holiday Inn was full. We wanted to stay near the popular shopping areas (Glorietta and Greenbelt). The location was excellent and they upgraded our room so we had a washer/dryer, kitchen and separate bedroom. This was perfect because we desperately needed to do laundry and didn't want to spend extra money on laundry service. It was also nice that we could cook our own meals and didn't have to spend a ton eating out and the Landmark grocery store was only a short walk away. We will probably not stay here again because they allow smoking in the rooms so once we made it home, all of our clothes that we just washed smelled like cigarette smoke. The worse part was the little ants that crawled around the whole room even the dining room table. We noticed it the second day there and had all of our luggage on the floor so we were paranoid that ants got into our luggage. We even found some crawling in bed with us. We were very ready to leave.