The hotel staff was very helpful. From the time we came to helping with directions. We had some spots we wanted to visit that were recommended by friends and they gave us directions and told where we might not want to be after dark. When we checked in it was sort of chilly out but the kids wanted to swim anyway. they did and it was great that we could get a cup of hat chocolate on the way back to the room. It was great that you could always get any hot beverage you wanted in the lobby. Since we were a couple of families together it was great that they had several carts available to get our things up to our room. To many hotels that I have stayed at recently have one or two carts and on the weekends I end up making 3 trips up and back to get our stuff up or down because you can't get one. The breakfast was very good with a good variety. My only complaint was that they ran out of waffle mix during breakfast. I can understand though because they had a lot of people. We will stay here every time we are in the area. The only improvement we can suggest would be an indoor pool.
Loved the included big breakfast and the 5:30 "kickback" (basically, happy hour with free drinks and appetizers). Very friendly, helpful staff. Secure parking garage.
The hotel is perfectly situated near the highway so that it's easy to travel east or west. Close to forest park. Friendly staff. My daughter's loved the pool.
The hotel staff was professional, helpful, and friendly. The amenities were very good.
Overall a good stay. No big complaints, except maybe the distance from any attractions.
Value for the money was good. They needed more staff working the continental breakfast to keep up.
Pool was small, crowded and a little dirty - we didn't get to use it. Otherwise the location and staff were great!!
Convenient to Blues hockey. Shuttle available or walkable if you don't mind eight or ten blocks. Nice rooms, hot breakfast and pet friendly with some reasonable rules. Close to nice dining and pubs. Bed was a little firm for me but I admit I like them softer than most folks do.
Great room, breakfast, Wifi connection, restaurant One person on the staff -- doing hospitality in the afternoon -- was kind of rude.
...most of the time. First room was worn/soiled and the bathroom had an 'under construction' look where a large piece of artwork was missing. Desk staff took quite awhile finding a replacement room for 2nd and 3rd nights, but that room was more to my liking. A big gripe is lack of counter space in the bathroom and awful bathroom lighting. Manager and breakfast servers were friendly and efficient.
Very polite and accommodating staff. High quality rooms and food breakfast
the Manager in the lobby area talking with the guests was a comforting touch. he was making sure the stay was good and asking about our trip, why when etc... N/A. the only thing i did not care for was our room was next to the elevator sooo first thing in the morning you could hear it for some time, other than that facility was very good.
Staff was friendly and helpful. The room was very clean with updated furniture. The best part for me was the shower. At most hotels the water barely trickles out of the shower head and it takes forever to wash your hair. This shower was awesome! The water came out full force.
Location only good thing Parking not included and rooms smelled weird and some of staff were very rude! Not worth the price we paid!
Our room was small but comfortable. Staff was very friendly and helpful. The view was great--we overlooked Busch Stadium. The location was also perfect for walking around downtown St. Louis. For a really spectacular view, head to 360, but be forewarned, you can't get there without the assistance of staff. We tried and wandered aimlessly. We did not utilize the gym or pool, but they looked nice. The shower was awful. When going away for whatever reason or for however long, it is imperative to have a decent shower. Our hotel shower had low pressure, a weak stream, and we didn't feel clean afterwards. When we got home, the first thing we did was take a nice hot shower. r The hotel seems to have updated everything but the rooms. The Market Bistro was very pleasant; all staff was more than friendly and accommodating. There wasn't a bartender behind the lobby bar, so we couldn't just grab a quick drink there; we'd have to go into the Market Bistro. Also, if you need anything such as deodorant, a toothbrush, or a nail clipper, you won't be able to get these in the gift shop. Slim pickings down there. We left for all of our meals, cocktails, and any forgotten items.
Very friendly staff
Room 1230 has a wonderful view of Busch stadium. Terrible pillows. The staff had issues with our reservation. They had a notation in computer to charge the room to an AmEX. We don't have an AmEX. The room was overpriced.
So close to everything downtown, but the hotel is also very nice--they are not trading a nice place to stay for just the location. And the place was very popular, people enjoying the lobby and going up to rooftop bar, even though the Cardinals were out of town.
Location and roof top bar. Didnt have hot tub working at pool. Pricry.
Convenient, nice parking arrangement (not too pricey for the city), restaurant/bar at the top of the hotel was very good! The elevators, though usually efficient, were occasionally slow. It was also a bit difficult to regulate the temperature of the room.
Elevators are horrible in the east tower 1 is only used for the bar on the roof..it took us 20 minutes to get an elevator from our room on the 9th floor to the lobby because the elevators available to guests staying at the hotelweree full everytime
The staff were very friendly and helpful...loved the views from my room and the bed was extremely comfy
The rooftop bar was amazing! Everything was great!
The proximity to the Arch & Ballpark was great as well as the other downtown spots. Never really felt like we needed a taxi except when we went to the Budweiser Brewery. The welcome desk & concierge staff were very friendly & informative. The only cons I have about this hotels is the elevator w/ the keypads were always backed up, there is no free wi-fi, & the rooms didn't have a fridge. Other than that the hotel was nice.
Great view of the stadium! Breakfast buffet was delicious! East tower elevators had long wait time.
Noisy AC which had to be reset to work dirty shower walls, musty smell. Modest breakfast, but fresh and delicious. Accommodating staff and unparalleled decor. Overall, too expensive.
The Cheshire is a quirky British castle and authors based 'Lodge". Each room is named for an author and has a copy of one of the writer's works with a bio bookmark for each guest. (I have, over the years, enjoyed Auden & Isherwood, and now Laurence Sterne.) The windows on each floor and in each room are leaded pale colored diamonds. The reception area boasts heavy wooden furniture, a bear, and "Oriental" rugs over tile. The front desk and bar staff are superb! Nice pleasant people. The pool area is inviting even in non-swim weather, with standing heaters and a firepit. Too much fun, and reasonably quiet for a full hotel. Guest with relatives in lounge area espousing ethnic and religious prejudices (?!) loud enough for others, including me, at separate tables to show surprise. Not a common experience at The Lodge!
Fun and charming theme, great location, and excellent staff!
We loved getting to stay somewhere that was pretty much rich in the middle of everywhere we wanted to go and see, but avoid the mass traffic of the city. This was our second time to St. Louis together and we definitely can't wait to make it back out to The Cheshire. It was everything we were looking for in a hotel. Plus the continental breakfast may have been small, but the quality made up for the quantity by far.
Everything about this place was amazing! Staff were all very friendly. Comfy beds, very clean room, lots of soft pillows, awesome free wifi. Free hot breakfast, tons of seating in the dining area. The best part about this was the 5:30-7pm kickback! They served baked potato bar, nachos, chili, hot dogs, popcorn, salad bar, fountain drinks, and 3 alcoholic beverages- all totally FREE! And they had comfy oversized chairs w/ TV for dining. It was absolutely great! We are going to stay at Drury from now on. I highly recommend this place!! There was nothing we did not like about this place.
The rooms were very nice and the hotel was up kept. The beds were comfortable. The shampoo, conditioner, and shower gel dispensers in the shower had little black particles in it.
Wir hatten sehr wenig mit dem Personal zu tun. Beim Check-in waren alle war hilfsbereit und höflich. Als wir zum Zimmer kamen, funktionierte unsere Schlüsselkarte nicht, aber ein Angestellter öffnete uns mit einem Generalschlüssel. Der Boden war nass durch die Klimaanlage und die Batterien in der Fernbedienung waren alt und funktionierten nicht richtig. Wir gaben beim Auschecken an der Rezeption Bescheid gesagt und der Angestellte bedankte sich für die Informationen. Fernbedienung für den Fernseher funktionierte nicht richtig und der Boden war nass, wenn die Klimaanlage eingeschaltet war.
Free Parking Free Sodas Free Hot Breakfast Friendly and helpful staff!
The staff was very friendly and helpful! The rooms were lovely and clean and comfortable. Loved being able to swim in the indoor pool. And the "extras' were all free! Great hotel!
Went for a weekend stay to watch a football game. It's across the street from the stadium. They had a nice breakfast as well as a pleasant evening snack gathering which could be a low key dinner as well. The staff was quite helpful with suggestions and nicely accommodated my need for extended parking until after the game. Everything on this trip went right, and the room itself was a pleasure. Can't think of anything.
The free hot breakfast was amazing and the hot meal in the evening was good also. They give you a drink ticket for 3 free alcoholic drinks per night with the hot dinner. Really saves on money for food if you can get 2 free meals a day with them. Within walking distance of Busch Stadium, the tram pick-up for the Budweiser Brewery Tours, and the St. Louis Arch. Great location!! nothing
Pretty much everything, the extra s definitely don't cost extra.love all the free food and drink at Happy hour Beds seemed small and not the most comfortable.
We were staying at the STL Union Station Drury for Pride weekend. The staff are always kind, helpful and attentive to your needs. Having the complementary breakfast and the "5:30 Kickback" is great as well. It was walking distance from all that we wanted to see and do on this weekend. Loved the stay, will do it again! We had a third person with us and opted for the roll away bed. The first one we received had a bug in it.Once notified, the staff quickly replaced it but the mattress on the second bed left a lot to be desired. Very flat and uncomfortable.
Great value with free parking, breakfast, and happy hour. Staff was courteous and friendly. Easy walk to Scottrade Center. Enjoyed dinner at Lombardo's too. Would stay here again. Staff apologized for construction but it was quiet over the weekend and didn't bother us at all. (Was told construction would end March 2016.) Room was on the small side but comfortable.
Free parking, decent wifi. No window in the room. Poor bathroom design (couldn't open the door if someone was at the sink). 1 elevator and it takes forever to get anywhere. The location feels a little creepy if you are walking back at night.
The lady at front desk was phenomenal
All the extras- breakfast, fastbreak, drinks. My car battery was dead upon check out, I told the very hospitable woman at the check out counter and within 5 minutes the maintanence guy was there and had my car started for me, free of charge! the bed was very uncomfortable!
Location is good. Pool hours!
Free covered parking, good breakfast, clean rooms. Generally just good amenities. The free evening food and drinks ends at 7 and we just missed it. This was obviously our own fault for not arriving on time, but it's still a little disappointing that the free drinks don't run as late as they do at most other hotels. The hotel staff accidentally told us the wrong room number, so we were trying to see if any of our keys worked when someone answered the door! Not a big deal, just a bit of a shock.
Food, location, and atmosphereven were all 5 stars!
the place is nice , neat and clean. the breakfast was very poor. only bread slices and eggs and some cornflakes.
Good pool, spacious room with all amenities, quiet and good value for money. Breakfast was good and all you needed to start the day. Excellent WiFi.
After reading the reviews I was pretty nervous about this stay. We usually stay at another hotel, but they were booked up. I was definitely surprised with this hotel. We walked back to the hotel around 2:30 am and there weren't any homeless people like reviews stated. Our beds were clean and comfortable. The staff was very friendly and the location was ideal. I would defintely consider staying here agian on my next trip to St. Louis. Had issues wih our keys working. Only real con. This is not a luxuy hotel, so don't expect one. Its budget friendly. You get what you pay for.
Good location, large bed, tv awful breakfast (bugs in the bred, stuff like that) / Room service keep on yelling and knocking at your door until you open in the morning (very annoying and no sign "do not disturb") / weird shower and the door did not close / dirty carpet
Staff were friendly, quick, and knowledgeable. For the price, it was conveniently located. If you are going to a football game, the location is very convenient (if not, it is busy and noisy on game morning). Walls VERY thin, I definitely heard more than I wanted to of the room next door even with both of our TVs on. The shower was not hot. I don't know if it was too many people using hot water at the same time or what. Breakfast/coffee was taken down before 9 on Sunday morning because people started arriving to park for the football game. The place looked somewhat shabby, mismatched paint and little repairs done shoddily, but for the price right downtown that's expected.
Across the street from airport Superb shuttle service no matter what time of day Fresh, clean, sharp rooms Very good breakfast buffet No negatives
Cleanliness; food. Security staff.
The hotel was clean, tidy and the room was perfect for a one night stay. Well organised shuttle service tot he airport. Free popcorn and soda for guests up to 10pm! No restaurant however and the Italian restaurant next door served the most awful pizza we have ever experienced!