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Location Public areas and floors were in need of some attention from housekeeping. Noticed it at check-in, and at check-out the next morning still messy.
Staff were slow and seemed to be bothered with requests. Breakfast was thrown out on to the counters and hot items were left on low warming. Food was cold and no staff present to assist.
Everything looked clean and brand new. Pool wasn't open even though it was 90 degrees outside.
Location, staff did what they could to make lackluster accommodations better. Hotel was filthy, first room had not been cleaned (bed was dirty but had been made, floors not vacuumed, and bathroom had refuse). Second room better but still lacked cleanliness. Hallways and elevator were filthy as well.
Proxmity to the Columbian, Mexico bordeer
All suites. Fold out sofa for added sleeping room. Breakfast buffet could have had more choices. Hot food was dried out.
Everyone is nice, and the hotel is very clean!
The queen beds were actually queen and not full. It could use a fitness room, bar and pool. Otherwise that was my only complaint.
Grt stay The hole thing nice plz
Super clean & quiet The food, breakfast was poor to acceptable. The coffee was pitiful. Veryweak, tasteless.
Very clean and nice. Quiet during the evening & night. Good selection of breakfast. I went for work so it was a great hotel and cannot think of anything I didn't like about the actual hotel. Cotulla isn't exactly somewhere to go for a 'vacation'.
Cleanliness and the layout.
Staff was friendly. Not a 2.5 star rating in my opinion. Should have been a 2 star at best.
Not much tub was nasty Bed had looked like bug droppings in it the pillow had bugs in side of the cover There was bugs on the floor
New hotel Bed not very comfortableFront desk person confused by room being prepaidHotel did NOT meet the star rating
It is a brand new hotel and was clean, staff were helpful, rooms were great. We like it all.
breakfast smells like new construction.Poor ventilation, no outside air. Poor management of payment information. bad wi-fi
Kindness and very friendly Everything was good and I told I'll be back on a month or two
The bed and pillows very confortable. The size of the room excelent. Did not find the wifi password anywhere
Location Old run down bathrooms. Tub was peeling. Spiders in corners.