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Clean, nice rooms, decent breakfast Took more than an hour to get another room after a pipe broke and hot water and steam were pouring out.
it was 95 degrees outside & the air conditioner on the top floor (2nd) was not even on -- the switch was hard to dial (appeared broken) but fiddling with it was finally able to get it set & took 2 hours to cool down. Book a King room non- smoking & said they had us in a double Queen room - at least got that changed. A empty laundry bag found behind the sofa & garbage behind the nightstand. Minimal accessible electrical outlets & NO spoon or utensils to stir the one bag of coffee in the room - ice machine was broken -- very lumpy uncomfortable pillows-- cigarette smoke smell in hallways -- felt 'unsafe' - very disappointed ~ lots of other guests were of the construction working drinking gang.
It met my need at the time. The it was over rated
The staff there is very nice. When I showed them the mosquitoes I killed in the room, they changed the room immediately. The location is very good. It is just 2 minutes drive to Premium outlets. Too much mosquitoes. Appropriately the room is not used often.
Everyone that I interacted with (staff and guests) was very friendly and professional. Felt very welcome. Will be back again. Only minor issue was that there is not an elevator, even though the hotel has only 2 floors. Not usually a problem but I've recently had a knee procedure which made it a little difficult to carry luggage up and down.
When I arrived, the employee was very nice and personable. Even though he was new and slower on the process, he was very pleasant to deal with. It was loud, & the walls are thin. It probably would be fine on week days. Upon departure, I had an issue that wasn't my fault & initially made to feel like I was lying about paying a fee I had already taken care of. Hang on to your receipt, just in case.
It was clean. When we had an issue with the dog barking next door, the front desk promptly took care of it. I cannot think of anything I didn't like other than it is pet friendly but that is stated on the website I just didn't see it.
Super friendly and efficient front desk and maid service. Great breakfast spread. Finicky key card system.
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Very friendly staff
Good a\c No elevators. Hard to climb stairs with luggage.
Nothing Room was disgusting dirty burn holes everywhere...looks like they have used a vacuum cleaner or mop in room in years
Many repairs were needed in our room. The tub drain was rotten out, the A/C controls were broken off, the couch had crusty stains on it, the pillows were stained, the pool had mold and slime all over the edges, musty smell in room. Pest control paper was placed in room, must be a bug issue. When reported musty smell in room, staff handed me an air freshener. The hallways and room were very dirty. Breakfast was advertised but minimal options were offered.