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Negativ: It's KLM. What else do you need to know.

Positiv: Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!

Negativ: Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM

Negativ: Still don’t have my luggage yet

Negativ: Boarding was crazy. Could not everyone in the gate area.

Positiv: The crew.

Negativ: The time between flights.

Positiv: Flight was on time.

Negativ: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Negativ: It's KLM. What else do you need to know.

Positiv: KLM are our airline of choice. A great full-service carrier with impecable standards.

Negativ: Nothing

Positiv: Nette Crew, Privatsphäre und leckeres Catering

Negativ: Boarding

Negativ: Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.

Positiv: Crew was great but at the airport they had us weight our carry on and then made us check it for 90 euro.

Positiv: How great everyone was and smooth sailing.

Negativ: Made sure the flight was not over booked.

Positiv: Information sharing by pilots and crew. Economy class leg room is good.

Negativ: All good up to the level

Negativ: All of the less than good, obvious!

Positiv: Klm's consistantly high standards in everything they do.

Negativ: Nothing

Positiv: Staff were professional and polite.

Negativ: Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these.