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But the room was fair enough, clean and plenty of space. Personnel in the other hand were always very nice and helpful in all their possibilities (not very much, to be honest). The hotel is very old, with poor facilities and all stuff in not very good condition. Internet connection was very bad all the time and breakfast wasn't as good as expected.
Zum Ankommen in Nepal bzw. Erholen ideal geeignet, da mitten in der Natur gelegen (traumhafter Park und Golfplatz), am Stadtrand von Kathmandu (mit dem Taxi in ca. 15 min erreichbar, ca. Nrs 600.--). Zimmer (deluxe) sehr schön, Essen hervorragend, freies WLAN Der Swimmingpool machte einen nicht so gepflegten Eindruck
Food was excellent - bedroom wonderful so comfortable and clean Garden area and a entire if spa gym etc all great I'm going back again soon as my number one hotel stay in Nepal
Travel agent in-house was spectacularly helpful. Best hotel in KTM in my opinion. Breakfast was a little heavily weighted toward Indian food for my taste, but fine.
We were treated, top to bottom, with extraordinary service, kindness and hospitality.
The front desk staff arranged last minute flights for us to Pokhara without an additional charge. Room service was excellent. Staff provided me with cold medication when I was suffering from allergies. Attentive and helpful throughout our stay. Dated furnishings, the interior and rooms need upgrading. Luggage assistance wasn't offered when I first arrived, one of the restaurants and the casino was closed during our stay.
I stayed here for 3 days with Gate 1 travel. Tour guide recommended me to have dinner in Shambala restaurant. Since I had been having breakfast in the hotel so I thought it will be safe to eat there. I ordered Smothered steak. After my dinner I felt sick. I had stomach ache, nausea, and vomiting. I believed that I got food poisoning. It's very disappointing and they ruined my vacation. Next day I found out from our group that there's another few people also got sick from having dinner there the same night. I was happy and healthy for my whole trip till I had the dinner in Shambala hotel and got sick. I posted my comment on Shambala's facebook and their management came back and accused me that I was sick on the trip to begin with and my illness wasn't by their food. I found them very irresponsible for their comment. For my experience with this hotel, I will give them a zero star if I could. I hated it especially after their irresponsible comments.
Garden area is nice during the day, but intolerable with the same band playing the same songs loudly every night in the courtyard. Incessant music every night in the garden, blaring into the rooms, whether your windows are open or not. Hot water is rare. A lot of hustle from the management, not much substance.