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Das Hotel ist mit seiner Lage auf dem Flughafen-Geländer sehr gut erreichbar und ideal für eine Übernachtung, insbesondere bei business Flügen. Kaffetassen im Zimmer waren nicht gespült.
liegt direkt am Flughafen O'Hare; Terminals 1-3 in Fußweite, T5 mit Flughafenbahn zu erreichen; U-Bahn in die City fährt unterm Hotel los
Sehr gute Lage nahe Airport ALles Ok
Nothing much Pay to park even though it was that far from city, bad bathroom, no complementary breakfast
Nicely appointed room; very good about late check in despite being busy (~2am). I had to purchase a toothbrush and have the lady and the shop tell the front desk guy (who had sent me to their shop) to give me toothpaste because they were out. A little dissapointing given the price and proximity to the airport.
Stayed in numerous ohare area hotels during past five years and hands down, Loews was heads above in cleanliness, staff, and overall presentation. Spacious yet quiet, especially in a bustling area. Will be back.
The staff was extremely friendly, the hotel looked great and the parking garage was great for us to leave our vehicle during our trip.
Location Kayaks assistance View Bed was not comfortable and sheets were so stiff you could hear them across the room with the slightest movement. Idk, maybe that's why bed was uncomfortable. Weddings being held at hotel had loud intoxicated guests roaming halls all nite.
Not impressed with charging to register early. And never have had a 4 pm register time.
Newly remodeled, clean hotel; staff is very polite and proffesional. Stayed there over 30 times in the last 2 yrs, and will definitely do it again
We got there and we had asked for a room with two beds and they said they didn't have one when we had already made the reservation with two beds. Staff did not do anything to accomadate us. Registration lady was rude and short.
I had an all around great stay. Great location for traveling, shuttle service, shopping and eating out but also the restaurants in house. But two things I would look into I stayed the 12/18-19 and as I was waiting for the shuttle around 430 am a drunk guest was vomiting in front of the doors, spitting on the walk mat, and just being ridiculous but i seen staff members walk right by him and do nothing. Being in the industry I would have thought to get this guy away from guests whether by using security or simply asking him if he needed help. It was disgusting having to see him vomit and spit then smell it while waiting for shuttle services.
Clean, cool decor, good service, good shuttle , if you are ever stuck at Ohare Consider this hotel
Didn't attend due to not being able to get to the hotel. Contacted Loews and cancelled the reservation without any issues, but the booking agency decided that it was within their no cancellation period, so still charged. If the hotel refunds, I fail to understand why the agency still charges?
It is a clean, and quiet hotel with comfortable beds. The cost is very reasonable. It is also close to other activities. Parking was limited on a Saturday night, and there are limited channels to watch. Also the heater/AC made a lot of noise.
Clean room with WiFi. Reasonable access to the freeway. Just down the road from the amazing Michele Bakery. Some of the guests were loud, which is probably par for the course in this area.
The space was great very secluded and private great for honeymooners like my husband and I was I didn't like how I was being questioned about getting extra towels for my room I was very unhappy about it as if we had a limit on get towels
Room was pleasantly furnished. Motel manager was very kind and extremely accommodating.
Beds are somewhat comfy, rooms are big and have a flat screen tv Internet unreliable. Shady people gathered outside my room at 4am being loud. Shower raised up and hard to get in/out. Water pressure bad.
Our room was clean and quiet. The interior of the motel has been updated, so the room felt more upscale than the motel's exterior appearance. All the folks we met who work there were very friendly and helpful. This place exceeded our expectations. Thanks
This hotel was located close to a conference center for an event we were attending. It was very clean and the staff were helpful. The rooms had a refrigerator and microwave. I wish it had had a pool for the kids.
Das Hotel liegt sehr nahe am Flughafen O´Hare, angenehm nach einer langen Reise. Der check -in läuft reibungslos. Trotz der etwas in die Jahre gekommenen Inventars, steht Sauberkeit und guter Servive im Vordergrund. Das Restaurant ist sehr gut, typische Auswahl amerikanischer Speisen, gute Qualität, üppige Portionen ! Faire Preise . Recommended ! Durch die Nähe zu Flughafen ist Fluglärm nicht zu vermeiden, Ohrstopfen nicht vergessen !
Es war alles in Ordnung. Das Personal war hilfsbereit und unser Aufenthalt leider zu kurz. Wir können das Haus gerne weiterempfehlen.
verkehrsguenstige Lage zum Flupplatz alles ok
Das Zimmer roch "ungelüftet" dunkle Zimmer; Geruch
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
Clean. Staff was great No food. But breakfast was nice
cleanliness of room check in staff
The staff were particularly helpful which is always much appreciated.
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
Nothing. Front desk clerk was adamant we had no reservation in their system. When she located it over a half hour later, she sent us to a smoking room when we had specifically booked a non smoking room. We were so exhausted we didn't want to deal with her again until we got some sleep, and figured we'd switch the room for our second night. When we approached the front desk the [different] clerk insisted we should have brought up the issue immediately instead of settling in. Have I mentioned all the staff is extremely unfriendly, uncordial, and the customer service is in the toilet? We were on our way out to meet family from out of town--out of the country, actually-- when we stopped by the front desk to ask that our room be switched to non smoking for that night. After admonishing us for delaying to point out their blunder of mistakingly sticking is in a smoking room, she insisted we go get our things and switch on the spot. After a prolonged exchange we managed to convince her to switch us out later in the evening. When we got back to the hotel that night and approached the desk, with yet another different clerk, we were tired and didn't feel like going through the hassle of switching rooms so we asked that, to make up for all the inconvenience, we please get an extra late checkout. She acquiesced, and then we got a phone call the next day telling us we should be checked out by now and there was no note on the room for a late checkout. Rude, inconsiderate staff, our blankets had cigarette burns, in addition to being paper-thin (and no extra blanket in the closet), messed up booking, refusal to accept any responsibility, lack of empathy, arrogance, indifference, and an overall complete void of hospitality. Would not ever stay here again, even for free.
cleaniness and comfort the actual location was misleading in that the area was in the poor part of town and not much of a food selection within a 10 min. drive. Also, the clek behind the desk on our arrival gave us the wrong rooms at first and your website says the shuttle service was free when it costs $5.00 one way.
Had rooms available. Reeks of poor/cheap cleaning, many small things broken or in disrepair.
Had rooms available. Horribly maintained, low quality rooms with questionable cleanliness. Will never return.
Comfy beds, good breakfast, decent service.
Clean and inviting. Paying for shuttle to airport/train station when not checking out. Breakfast should be a little longer especially on the weekend
Liked the valet parking, the breakfast that's included, and its location in relation to the Stephenson Convention Center. Comfy bed. Poor service in the tavern, we walked out in anger. Coffee supplied in the rooms was just nasty tasting (Rain Forest French Roast, Yech!)
Great location for shopping and restaurants. Rooms need to be updated and staff are not as friendly as I'm accustomed to when staying at Hilton Honors properties. Elevators are slow, so wait time can be longer than expected.
The hotel's facilities are excellent. It offers a breakfast as part of the room package that's wonderful; a chef cooks omelettes to order and there are a wide variety of other great breakfast items to add to your plate(s). The hotel's staff was very cordial, however I had a concerning experience with the reservations staff. As is my practice, I called the hotel the day of my arrival (May 23)to confirm my reservation. I was advised that no reservation had been made in my name. The clerk apparently searched for it in a variety of ways, but was unable to locate it. I eventually made another reservation through hotel staff. When I arrived at the hotel for check in, the counter clerk found both resrvations. She kindly canceled the second reservation (without penalty). No one seemed to know why my Booking.Com reservation was not visible (made on May 14) was not found by the hotel staff person I talked with earlier on May 23.
Spent overnight at thew hotel. Good service and helpful staff.
Enjoyable and quiet
Breakfast Dated, rooms not very clean, room doors are glass with curtains (not very practical), interior of rooms beat up, dated, and in need of serious renovation. Not typical of other Embassy Suits I've stayed in.
We liked the location being close to the convention center. The whole building was vastly under staffed. We could see the frustration in the eyes of the existing staff. Management was overwhelmed and appeared not to have proper training or experience. The elevators were not all operating and it took far too much time to get from the top floor to the lobby. The breakfast was cold and under cooked. On the last day of our stay the D.E.A. made a bust and was running around with guns drawn, while looking for someone. This made the reason for hearing people knocking on the door in the next room all night clear. I will be staying at the Hilton next year.
We loved everything! Mostly, we loved the attitude of the staff. They made us feel welcome and went overboard to be helpful. Didn't like having to leave.
The room, the fact that there was a restaurant,and a breakfast