Positiv:: There was a lot of room to move around. The kids had a place to play. Loved the fridge, microwave, extra storage, comfy beds & bedding, breakfast, coffee anytime, wonderful staff, pool, nice ...
Negativ:: Terrible coffee pot in the room. Very cheap!! No hot tub. I was very disappointed that I could not get a pro-rated price on our room that I booked for the second night. We had to leave for personal ...
Positiv:: Great but.... pricy
Positiv:: The location was good and parking easy. The staff was friendly and the room was good.
Negativ:: The breakfast area wasn't large enough. The eggs were watery. The room didn't have enough lighting...it seemed dark at night even with all the lamps on.
Positiv:: The room was immaculate. You could tell it was recently renovated and thoroughly cleaned. The bathroom setup up was kind of backwards but the shower was spacious and had great water pressure
Negativ:: Uh, the breakast wasnt worth a nickel. All but one of the milk's we got out of the fridge were expired, the eggs were cold, and the bacon was cold, greasy, and tasteless.
Negativ:: It was a bit pricey. I would have liked a senior discount or acceptance of my AARP membership. It was my fault that I did not inquire about discounts. I booked through the booking agency and the ...
Positiv:: The rooms were very nice and spacious, very clean. The bed and pillows were very nice and comfortable, we slept so well. We went to the pool the first night, the floors were very slippery so just be ...
Positiv:: Bed was very comfortable. Breakfast was hot and a good assortment.
Negativ:: I can't say there was anything you could do better.
Positiv:: It was convenient to the other hotels
Negativ:: The breakfast wasn't hot and only served until 9:00 am.
Positiv:: Very friendly and helpful staff!! They were happy to offer suggestions of things to do and places to eat, and even let me borrow their corkscrew!
Negativ:: Stairwells were quite warm--like there was no AC in them.
Positiv:: Room was good, staff was friendly and helpful, 1875 Steakhouse was excellent! Enjoyed sitting on front porch.
Negativ:: The price of the room.
Positiv:: Beauty of lobby
Positiv:: Have stayed here before and almost every person you meet there is friendly.
Positiv:: The sports bar Legendz down the street.
Negativ:: The rooms are too small and the temperature very difficult to regulate. Overall very disappointing.
Positiv:: Shuttle service was excellent.
Negativ:: Bed comfort and power plant bar grill very disappointing. Most expensive dish was served without mashed potatoes and was supposed to be Swiss steak. It was burnt and was pot roast. Had to reorder ...
Positiv:: ambience, veranda and service
Positiv:: BEAUTIFUL RESORT, CONCERT AT CASINO WAS AWSOME, POOL.AND STEAK HOUSE WERE REAL GOOD! WE WILL BE BACK....
Positiv:: Great historic property, genuinely friendly staff!
Negativ:: I felt a little blindsided by the $150 incidental/security deposit that was added to our already $300/night hotel room. We travel a lot and this is not a common practice, would have been fine ...
Positiv:: The property was immaculate and well maintained.
Positiv:: The check in process was so fast and easy! No line and no hassles. They also pushed our check out time til noon so we could take our time at breakfast, we were thrilled! All our waittresses were super friendly and ON IT. Bed was huge and fluffy (:
Negativ:: Only reason i gave 9 not 10 star was no frig in our room for beverages, and only 1 chair at the desk and there were 2 of us so we couldnt really sit other than on the bed. Everything else was perfect.
Positiv:: Friendly staff, big rooms, excellent facilities
Positiv:: The bed was very comfortable. Room clean and modern.
Negativ:: Room small for four people. The sleeper sofa and rollaway bed were not comfortable. Would've liked a bigger room with an extra bed or two.
Positiv:: I like that I could bring my dog even tho I didn't bring him this trip but I will next time we visit.
Negativ:: Our refrigerator didn't work and we were there for 2 nights, maintenance was suppose to come look at it and never came.
Positiv:: The room was comfortable and inviting with the unexpected sitting area including a sofa and coffee table. The breakfast was very good and included a variety of food choices. However, the best secret...
Positiv:: Just so hassle free, everything was perfect thank you
Negativ:: The fact that we couldn't stay longer
Positiv:: Clean Friendly staff
Positiv:: Everyone was so friendly. The staff was there to help in any way
Negativ:: You could hear everything. People walking up a n over you, outside noise, loud tv sounds next door. Was very annoying.
Negativ:: People brought their children and let them run the Halls couldn't get to the hot tub or the pool because of all the kids even after 10:00
Positiv:: Love the beds
Positiv:: Beds were comfortable, room was nice with Direct TV.
Negativ:: There was not anything that I didn't like.
Positiv:: Easy to get to. Room itself as expected.
Negativ:: Tv was broken, staff could not fix,we should get refund, made for not so nice stay, no other room available. Awful
Positiv:: Staff was the best. Friendly and helpful with attractions nearby. Hotel was clean and breakfast was a pleasant surprise. Real scrambled eggs.
Positiv:: It was a great time first night, next day way to crowded.
Negativ:: To crowded.
Positiv:: good breakfast
Negativ:: full parking lot and no handicap parking for me near door.
Positiv:: The water park was great my grand daughter and great niece loved it.
Negativ:: The bathroom was very small and needed some cosmetic work. The bed was very uncomfortable you could feel the springs and it was lumpy. The runner that was across the end of the bed was dirty appear ...
Positiv:: The staff was extremely nice. The breakfast was very good! Our family had such a great time and we will definitely go back!
Positiv:: Water park
Negativ:: I didn't like the way I was deceived by booking.com. When I arrived I had to pay extra to use water park. Be sure you read fine print I won't be using booking.com again
Positiv:: Location was nice. Dinner was good.
Negativ:: Water park was disappointing. Rough pool bottom and granddaughter scraped her foot. She refused to go back in the pool. we won't return.
Positiv:: We Loved the water park was excellent
Negativ:: All the food was nasty
Positiv:: We traveled from another hotel which the check out time was 11 am. The check in time at Big Splash was 4 pm. We got there at 1 pm due to no other place to go. The staff were very courteous and let us ...
Negativ:: I honestly could not find anything I didn't like!
Positiv:: The staff was very friendly & accommodating. We were able to get a mini fridge in our room to store my daughter's medicine and get a late checkout.
Negativ:: The beds were uncomfortable. They were a bit concave in the middle. Also it was loud on the 2nd floor right next to the water park entrance.
Positiv:: I liked everything about it-the kids loved it and cannot wait to go back. We will definitely go back. The room was spotless clean, the hotel staff some of the friendliest I have ever seen. The ...
Negativ:: The prices in the gift shop were a bit excessive. One always knows they will be but when traveling with several kids that like souvenirs it is a bit much. The prices in the waterpark's eatery ...
Positiv:: In the same place as the water park, but only 2 elevators for 5 floors and the waterpark is on the 2nd floor.
Negativ:: For what they charged for the rooms and the dated rooms it was over priced. Very disappointed in the experience. The hotel rooms are very dated!