Positiv:: Perfect spot onto the Lake and they upgraded us free as it was our honeymoon. Comfortable beds, immaculate cleanliness
Negativ:: The cost is quite significantly higher compared with any other accommodation in the area
Positiv:: We had a lovely 2 night stay at this hotel on Lake Kivu. The pool and beach area are great. The rooms are also very nice and the quality of sleep was excellent. There is a lot of space for ...
Negativ:: I would not recommend what they refer to as a 'family room' for families - the room only has 2 double beds in it (and I mean small double, NOT queen). On booking.com it says 2 single beds and...
Positiv:: Great location, phenomenal breakfast spread.
Negativ:: Staff were friendly, but not helpful. The rooms are generally small and are not particularly well equipped. They can also be loud depending on which room you get - you tend to hear the traffic of ...
Positiv:: The beach
Negativ:: Cookies at coffee stations in room would be nice.
Positiv:: Toller Service im Restaurant und am pool. Auch das Frühstücksbuffet war sehr gut viel Auswahl.
Positiv:: Everything was wonderful. The staff were very helpful. They booked a taxi to pick me up in Kigali and take me to the resort (3 hour drive). I would highly recommend this property
Positiv:: Staff at the bar ( the two ladies) too slow and kind of unfriendly.
Negativ:: The bed was uncomfortable n too small
Positiv:: Lovely location. High class food and service. Safe. Also good English. The staff most friendly.
Negativ:: All was good. Latte could be better.
Positiv:: Amazing breakfast and very quiet.
Negativ:: Online booking and payment not trusted here. Had to pay again as they waited for payment by bookin.com that was done much earlier
Positiv:: This is a good place for staying in Gisenyi. We only be there one night since our final destination was DRC. The restaurant has many options and the beach is really by the door.
Negativ:: Of course you are offered tours and many activities as in most of the places we stayed in Rwanda (sometimes insistingly), better if you have already considered some alternatives-prices to compare
Positiv:: Nice location, just in front of the public beach. Meals are delicious. Staff are nice.
Positiv:: Good restaurant with tasty Tilapia, wide choice of beers and fast wifi. Helpful staff and tasty breakfast. Awesome garden and it is very close to the beach and Kivu lake!
Negativ:: We booked the cheapest room which was not situated in the main building, but in a smaller bulding in the garden. The room was OK for the price, but bathroom needs some repairments - there was only hot...
Positiv:: The staff were so nice! They let me keep my bag in their storage while I went on a two day kayak trip. They were very helpful and kind. The location was amazing! Close to the beach, close to the nice ...
Negativ:: Ummm.....I did not have enough time to stay longer!
Negativ:: Even if they were aware that we were arriving late, the gardiens and the staff were completely asleep whern we arrived. We had to wake them up to get into the property.
Positiv:: My second night I stayed in the most AMAZING room I have ever stayed in! The upgrade from a dorm to the $50 upstairs room was well worth it! Comfy bed, beautiful view, clean and spacious bathroom, but...
Negativ:: I stayed in a dorm room my first night and it was ok, good bed and clean bathroom. The public bathrooms on the first floor were a bit smelly however.
Positiv:: very simple room, with and old bathroom
Negativ:: the sigle rooms are located in an annex cabin at the other side of the garden, no WIFI access there
Positiv:: Accommodation is in an old colonial house. It was worth paying extra for a more expensive room upstairs in the main house - huge room overlooking the lake. Breakfast was good. Profits go to a good ...
Negativ:: Originally shown a room in the old servants quarters away from the house which I didn't like. Luckily an upgrade to the main house was avaliable. Room could do with a bit of maintenance- like hang...
Negativ:: - arrived hungry to find out that most of the items on the menu were not available. - Next day before my big hike, wanted to have breakfast, to my surprise i was offered a plate with toast, jam and ...
Positiv:: The room was basic and about what was expected. It's a hostel, so I wasn't expecting a lot. Staff were friendly and breakfast was included, which was a plus. Location is also pretty nice - ...
Negativ:: While there was wifi in the common areas, it wasn't accessible in my room (which was a private room). Also, the hot water was pretty limited, so definitely forced me to take a super quick shower.
Positiv:: Das Frühstück war sehr sehr spärlich, das Personal eher unaufmerksam
Negativ:: Die Wäsche war nicht wirklich sauber, das Zimmer längere Zeit nur sehr oberflächlich geputzt.
Positiv:: Ambiente des GH ist sehr nett Gute Lage
Negativ:: Das Zimmer entspricht vom Standard eines 15 € Zimmer nicht 50 ,-- €
Positiv:: Swimming pool, location, comfortable bed, little balcony in the room
Negativ:: No safe box, staff understanding of the requests.
Positiv:: I am Vegeterian
Negativ:: Everything was good
Positiv:: The ambiance and the environment of the place
Positiv:: We liked the accessibility of the staff, the flexibility of the hotel when it came to check out time, the variery at breakfast, the swimming pool and, of course, the hotel's location close to the ...
Negativ:: We didn't like that the WiFi on our floor (3rd) didn't work at all despite several notifications. Also, we think the menu was too limited for a place that charges more than $100 a night. The ...
Positiv:: Gute Lage- das Hotel liegt fast direkt am See
Negativ:: Die Zimmer müssten renoviert werden, der Pool war schmutzig, lediglich zwei Poolliegen für das gesamte Hotel. Das Frühstück fiel äußerst mager aus- es gab nicht einmal Marmelade. Insgesamt schlechter ...
Positiv:: The staff were extremely helpful and considerate
Negativ:: The rate I booked online was useless as I had to pay again the current rate at the hotel. What's the use of booking in advance then?
Positiv:: The reception was great and the hotel price reasonable compared to neighbouring Serena or Stipps. Generally clean and good room space.
Negativ:: The breakfast was dry and not at all inviting. Wireless / wifi was terribly weak.
Positiv:: The pool, the receptionist were kind.
Negativ:: the INTERNET needs to improve Think of a remedy for mosquitoes in the room
Positiv:: Lovely property
Negativ:: My room had an unpleasant smell
Positiv:: the comfort of room
Negativ:: the price of foods and drinks restaurant
Positiv:: Playground for kids Cleanness of the swimming pool
Negativ:: The carpet in the room
Positiv:: One staff person was nice!
Negativ:: Multiple outlets did not work, no a/c, hard beds, staff stared at us the entire time we were there and a checkout the machines did not work.
Positiv:: The garden of the hotel was beautiful. If only the rest of the hotel was as well maintained as the garden.
Negativ:: The staff was slow and especially the ladies never smiled. It seemed like we were the only guests in the hotel, but still we would have to wait ages for drinks or food. The bathroom needs complete ...
Positiv:: Good location
Negativ:: Hotel has not had any investment for sometime. Hotel walls dirty, carpet smelt mouldy. Breakfast poor quality
Positiv:: I liked the rooms. It was very comfortable.
Negativ:: The food menu was limited, especially with the local dishes.
Positiv:: Staff were extremely friendly and helpful, great facilities with a nice bar by the pool and comfortable beds.
Positiv:: Great location. Nice garden.
Negativ:: Carpets in room. Limited breakfast variety. Restaurant could do with a little more attention.
Positiv:: The location and the garden
Negativ:: The staff at the breakfast buffet
Negativ:: Es gibt keine Moskito Netz, keine Air Condition.