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We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Nice quiet hotel. Near the casinos but not too near!
Staff was super awesome
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Good breakfast, friendly staff, convenient location to casinos and RI beaches
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
Breakfast. Bedding, shower curtain, and carpet smelled.
Had a very small balcony to help with smoking Had bed bugs
Mold smell in hallways
Good price, good location, front desk attendant was courteous, room was a good size, plenty of room. Bathroom was small though and dated, good size refrigerator and small microwave. Not very clean, housekeeping isn't on top of things. Elevator was disgusting. Continental breakfast was a joke. Stale English muffins, bagels, toast and thawed eggos and 2 toasters, one cup of yogurt (not on ice), and 2 apples. Building is very dated. Didn't even attempt to look at the pool.
The bed was comfortable The hotel was old and needed a lot of upgrades to the building and rooms. Ceiling had water stains, carpet was grungy, the microwave was broken and would not stop ticking like a timer (super annoying), the a/c was loud and old. Cosmetically needed a ton of work. The pictures online were deceiving and made the hotel seem cleaner and more updated than it actually was.
It was nice that there was a frig and microwave in the room. The toilet ran and staff didn't fix it or offer an alternate room. The frig also made a tapping noise non stop. The noise between the two kept us up all night. The door handles were coming loose Sll over the hotel. The pillows were terrible. THE Poil area was carpeted and soaked. It felt gross under your feet. The hot tub wasn't very hot either. Breakfast was all frozen pre made waffles and pancakes and the cereal sugary stuff. The coffee wasn't good either.
The sink is in the room not in the bathroom wich is un comfortable.
remember your name, check and out was quick. Very knowledgeable about area.
The staff. Room had some bugs in it, water in the whirlpool was cold, breakfast was terrible very limited option and the floors always smelt like weed.
Plastic covers over the hallway carpets. Patches over the ceilings wall paper peeling. Key cards didn't always work. Fake balconys.
Great value ,friendly service and a great Indian restaurant on site. Not a 5 star but definitely a great value.very clean and comfortable rooms with a modern look. Nice rooms!
Staff greeting excellent on arrival
Nothing The place is totally outdated and run down ,around the front desk smelled,the room I stayed in smelled horrible. The bedding was old,stained and had burn holes in it. The rug was buckled and coming up thru out the room. The toilet seat was chipped and had a crack in it very easy to see,how hard would it have been to replace a 12 toilet seat. And 1 of the best feachers when you turn on the ac it blows straight up at the curtains that just flap in the wind and keeps it from compleatly staying closed. I had to put towels and a book over them just do I could sleep and not be woken up at 6am from the light coming in. But I was woken up anyway at 8:15 am from them cleaning a few rooms right accross from me,really 8:15 slamming doors,vacuumes going on how rude. But I guess for $114.00 I shouldn't expect a clean room or sleep past 8. How or who did they pay off to have 3 stars,are u kidding me the Hilton garden inn has 3 stars and that's a 1000 times nicer than that dump. Will never stay their again.
It was located where I wanted to stay. The room was good sized and the cleaning staff were invisible, but had obviously been to the room every day The "free" hot breakfast we got one day was horrible! Everything was cooked badly or just plain wrong. They are dong some construction, so the normal dining room was unavailable and there were no exercise facilities on the premises. The blocked off all the parking next to the building for painting one day (which was half the spots) and neglected to open up most of the for the following day and a half.
The sheets were stained and had hair on them. Our air conditioner did not work and when we attempted to run it a weird smell came from it. When we went to shower she shampoo and conditioner that was left for us was half gone. The towels although folded also had fair on them. It was if the room had been tidied but not cleaned. We were extremely disappointed!!
Es kostete nur $60 für das Zimmer. Totale Veschwendung. Ungeziefer. überall. Flecken auf den Betten und Bettwäsche. Flecken auf dem Spiegel im Bad, die wie Blutflecken aussahen. Möbel waren kaputt. Ich habe keine Bettwanzen gesehen, aber ich weiß wirklich nicht, ob ich die vielleicht übersehen habe. Ich habe zu Hause alles ganz heiß gewaschen. ÜBERNACHTEN SIE HIER NICHT! Geben Sie lieber 20-30 $ mehr für ein Days Inn aus.
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
It was clean and spacious... n/a\
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
Clean and comfort
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
All friendly, helpful.
The continental breakfast was incredible
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
Further than I thought from Foxwoods
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
The room smelled awful. We had to buy a can of room freshener. The furniture was warn. They didn't provide any breakfast other than coffee. If you had a room on the second floor there was no elevator. Friendly and helpful person at the front desk. Good location close to the freeway.
Easy to check in/check out Our room was absolutely disgusting. Reserved a non smoking room and it WREAKED of smoke. The room was in terrible shape - we considered leaving and going elsewhere but after a long day of driving we didn't feel up to the task
Very bad service by the housekeeping staff, beds were unclean
Wifi was slower than 3G.
I liked the location close to Mohegan Sun, straight shot to casino and resort. Bathrooms clean, beds clean. Great customer service, in and out quickly with payment Had to go around building to get to room, no inside access. Have to walk around to lobby from the outside.
It was cheap. The lobby smelled like curry.
The bed was comfortable The ice machine was out of order, the wall above the A/C unit was falling apart, no drink or snack machines, and I swear I saw a mouse!!!
Not much. Room was big. Smell, creepy people hanging around make it feel with a welfare hotel, breakfast did not include decaf coffee, fruit or protein (not even peanut butter).
Nothing I had to get a refund because the hotel was run down and the door wouldn't even close. Do not go here if you want to feel safe.
The price was very good, and the place really peaceful and clean
The price, location I was in a non-smoking room that smelled of cigarettes. The comforter on our bed was riddled with cigarette burns. Kind of skeevy.
Nothing. Very ghetto, horrible smell in the hotel, the receptionist was yelling at someone on the phone, people in there were very trashy. So bad, I decided to go to the Hampton inn. Right down the street.
Bedroom ok for the money, bathroom fan too noisy. Common areas dated, dirty and smelly; graffiti in elevator. Room key card neede re-programming each night of stay.
I did not like anything besides free parking on site. Dirty pillow sheets, and towels! They both still had makeup on them and hair. Lighting fixtures didn't work, beds were uncomfortable, carpet had stains on them. There was an overwhelming musky smell throughout the motel hallways and it lingered in the rooms. I have a strong feeling this place houses homeless families, and there was a bunch of loitering throughout the parking lot and hallways. The mirror in my room had graffiti carved into the wood frame. Ugh just over all a terrible terrible excuse of a motel. Very disappointed you would think a motel chain was decent, this place is just disgusting I felt cleaner sitting in my car after checkout. I only paid $52 for the night after taxes but even that was pushing it for this place.
Nothing place was awful Everything was filthy
price coffee maker was broken and they did not have another one to offer. they said they are fazing out coffee makers in rooms.
Es roch nach Zigaretten. Meine Freundin vermutet, dass wir Bettwanzen hatten, weil Ihr Bein von total zerstochen war.
in der Nähe der Casinos, Frühstücksbereich sieht sauber aus und das Frühstück ist von ordentlicher Qualität. Hotel müsste modernisiert werden, die Flure sind abgenutzt und nicht instand gehalten.Die Badezimmer sind nicht in Schuss. Geräte in den Zimmer sehen abgenutzt aus und sollten ersetzt werden.Die Betten sind in Ordnung, aber allgemein könnte die Sauberkeit verbessert werden.
Really cool room, got it on a off day at a low price. Don't listen to the complainers, just know that it's an old fashioned room going into it. Comes with a usable fireplace, great sunlight, also a free bottle of wine, cheese, and exceptional breakfast Nothing at all, great value.
Charming, old inn. Each room had it's own log for visitors to put an entry in just as they once did in 1771. Yet had all the benefits of the Residence Inn behind it, pool, free breakfast, etc. Was better than we expected. Nothing!
cool place, a struggle to get luggage up the narrow stairs, but it is a nicely refurbished ancient inn