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The desk staff were very courteous and accomodating. The wait staff in the restaurant and bar were superb. The room was lovely. No view from room windows. Byop. Bring Your Own Pillows. The pillows provided were horrible; no support at all.
Staff was super awesome
view was nice, comfortable, clean, free wireless, but there seemed to be a limit on number of devices? we ordered room service and it was late....not sure the eggs were eggs either, suspected they were egg substitute or eggs in a carton or some such thing. more creamers needed for coffee....television sounds travelled from neighboring rooms....would have preferred an included continental breakfast in the dining area.
Mariah checked us in and I was blown away by the customer service she provided. She had an extra room available so she upgraded us, provided us with a few toiletries that we forgot instead if having to buy them in the store, and gave us free Buffett breakfast vouchers. She called the restaurant personally to book our dinner reservation (which we could have done ourselves but it was amazing how she just jumped in with "I'll call for you no problem") every time we passed the counter she greeted us by name and the most impressive part was when she called our room around 6 to see if we needed anything else before she headed out for the evening. I was just floored by her service and how genuine she was. I will recommend this hotel to everyone I know and will for sure be back again. Nothing.
They had absolutely no record of my reservation booked through your website. i got nervous, they had also never heard of you, but the staff called your company phone number (England! i was surprised) and they were of course not open (7pm est) They did however find us a room and upgraded us to a suite w/jacuzzi at the rate listed on my copy of the reservation i printed off the computer. I was
Good breakfast, friendly staff, convenient location to casinos and RI beaches
Attached to the Red Door Spa. Fabulous. Dated design, rooms and bathrooms are pure function but not pretty or innovative.
We looked forwarded to a nice meal on New's Years Eve and they had a terrible menu. We (8) had agreed on the Kobe steak and they did not have it on the menu. The 3 selections were not normal meals. After complaining we had to leave because of the lack of care by the restaurant bar managers attitude. As a traveler who frequents the Hilton chain it reinforces my decision to stay with the Hilton chain.
Nice quiet hotel. Near the casinos but not too near!
For the price my wife and I really enjoyed the rooms and the breakfast. It was a short drive to the casino which we didn't mind at all too We're not picky. Everything was just fine
Comfort of room with fridge and microwave. Free HBO Not much left at breakfast if you came down after 9. And all the newspapers were gone both mornings.
Staff were nice and helpful There was construction going on and I was not aware of it when I booked ... I wish Expedia would have told me that. Don't pay for the faster wireless it was not worth it.
Plastic covers over the hallway carpets. Patches over the ceilings wall paper peeling. Key cards didn't always work. Fake balconys.
Mold smell in hallways
Had a very small balcony to help with smoking Had bed bugs
Breakfast. Bedding, shower curtain, and carpet smelled.
The bed was comfortable The hotel was old and needed a lot of upgrades to the building and rooms. Ceiling had water stains, carpet was grungy, the microwave was broken and would not stop ticking like a timer (super annoying), the a/c was loud and old. Cosmetically needed a ton of work. The pictures online were deceiving and made the hotel seem cleaner and more updated than it actually was.
The staff. Room had some bugs in it, water in the whirlpool was cold, breakfast was terrible very limited option and the floors always smelt like weed.
remember your name, check and out was quick. Very knowledgeable about area.
It was nice that there was a frig and microwave in the room. The toilet ran and staff didn't fix it or offer an alternate room. The frig also made a tapping noise non stop. The noise between the two kept us up all night. The door handles were coming loose Sll over the hotel. The pillows were terrible. THE Poil area was carpeted and soaked. It felt gross under your feet. The hot tub wasn't very hot either. Breakfast was all frozen pre made waffles and pancakes and the cereal sugary stuff. The coffee wasn't good either.
Great value ,friendly service and a great Indian restaurant on site. Not a 5 star but definitely a great value.very clean and comfortable rooms with a modern look. Nice rooms!
The sink is in the room not in the bathroom wich is un comfortable.
Good price, good location, front desk attendant was courteous, room was a good size, plenty of room. Bathroom was small though and dated, good size refrigerator and small microwave. Not very clean, housekeeping isn't on top of things. Elevator was disgusting. Continental breakfast was a joke. Stale English muffins, bagels, toast and thawed eggos and 2 toasters, one cup of yogurt (not on ice), and 2 apples. Building is very dated. Didn't even attempt to look at the pool.
The sheets were stained and had hair on them. Our air conditioner did not work and when we attempted to run it a weird smell came from it. When we went to shower she shampoo and conditioner that was left for us was half gone. The towels although folded also had fair on them. It was if the room had been tidied but not cleaned. We were extremely disappointed!!
Haustiere erlaubt Keiner
In der Nähe des Parks und Attraktionen in der Umgebung Das Zimmer roch muffig.
In der Nähe des Aquariums und dem Hafen, aber man muss fahren. Das Zimmer war schön groß und sauber, genau wie das Bad. Das kostenlose Frühstück war gut.
Heruntergekommen ... Preis den wir zahlten war höher als das was andere zahlten. Das Personal war großartig und die Zimmer waren sauber. Das Hotel war einfach heruntergekommen.
Alles in allem ok für den Aufenthalt von einer Nacht. Saubere, komfortable Zimmer. Anständiges, kostenloses Frühstück. Gute Kanäle. verrauchter Flur, aber das Zimmer selbst war in Ordnung.
Ich fand alles kaum ausreichend
Kein schlechtes Hotel für eine Übernachtung. Das Bett war sehr komfortabel und das Zimmer war sauber. Was will man mehr?
Die Sauberkeit, das Zimmer ist ausgestattet mit allem, was man so braucht. Alles in allem eine gute Unterkunft. Separates Waschbecken vom Bad - sollte beides haben, innen und außerhalb des Badezimmers. Keine zusätzlichen Decken im Zimmer. Keine Eier oder Erdnussbutter für kontinentales Frühstück.
It was clean and spacious... n/a\
I liked that it was close to downtown Mystic as well as some excellent wineries on the CT Wine Trail. The hotel was under renovations and we heard hammers pounding while trying to take a nap on a Saturday afternoon. Also, the included breakfast left A LOT to be desired. Egg white sandwiches on hard, stale croissants. Luke-warm French toast. Stale bagels. Not too appetizing.
Loved the clean and spacious room. Bathroom was immaculate! Staff was friendly and very helpful too. Perfect getaway with my daughter. It can be tought to please an 18 year old girl but my daughter loved the Hyatt. The 2 of walki Misquamicut beach every winter and then spend the night at the Hyatt. Already looking forward to next year! Nothing. All was great!
Beautiful room with a couch! Bed was so comfortable that we slept in and missed breakfast. Excellant shower pressure! Wish breakfast ran later than 9am. No microwave in the room. Shower room with toilet was a bit tight getting in and out. Not very many TV channels and TV kept shutting off by itself after about an hour and half.
love the proximity to casinos, also the town to various restaurants is a short 5 minute walk.
Clean, large, and comfortable rooms.
The nan who made the omletes Sunday morning was the friendliest and the hotel should be honored to have him work there!
I made the reservation I need to cancel within a couple of hours for business purposes and was charged full price that is absolutely ridiculous I paid it I will never use KAYAK again
Es kostete nur $60 für das Zimmer. Totale Veschwendung. Ungeziefer. überall. Flecken auf den Betten und Bettwäsche. Flecken auf dem Spiegel im Bad, die wie Blutflecken aussahen. Möbel waren kaputt. Ich habe keine Bettwanzen gesehen, aber ich weiß wirklich nicht, ob ich die vielleicht übersehen habe. Ich habe zu Hause alles ganz heiß gewaschen. ÜBERNACHTEN SIE HIER NICHT! Geben Sie lieber 20-30 $ mehr für ein Days Inn aus.
Preis "kontinentales Frühstück" war Kaffee und Müsli. Die Hälfte der Steckdosen im Zimmer hat nicht funktioniert. Wasser im Badezimmer rückwärts - heiß statt kalt und umgekehrt.
Staff was very friendly and attentive. Elevator was fair from room. Next time I would ask for a first floor room for my dad.
All friendly, helpful.
The friendliness of the staff and The cleanliness of the room and bathroom in particular. Good breakfast including the service Nothing
The continental breakfast was incredible
Close enough to beach without breaking bank... Both CT and RI beaches... Beds were comfortable... Restraunts in area were good... Last night they ran out of towels and we were given one wash cloth and bath mats for hand towels...
Further than I thought from Foxwoods
Clean and comfort
Decent room Be careful using debit cards if you already paid online. I got charged 2 other times
PARTY IN ROOM U[UPSTAIRS BOTH NIGHTS NOTHING DONE ABOUT IT WHEN WE CALLED FRONT DESK
We are buying a house in the area and spending a lot of time in hotels. As the summer starts all the hotels in Mystic start to jack their prices to unbelievable levels ($300+ a night for a Hampton Inn??). As all we needed was a bed for the night and a warm shower we decided to save our money and try the Quality Inn. That was a good decision as its perfectly OK - clean, convenient location, affordable. Bead was comfortable and bathroom was clean with decent water pressure. We were on the ground floor and there was quite a bit of noise on Saturday night - the sound insulation is not great. Sheets are washed in fairly harsh chemicals, so a little rough on the skin. Overall, though, good value for the money and staff are very friendly and helpful
The bed was comfortable The ice machine was out of order, the wall above the A/C unit was falling apart, no drink or snack machines, and I swear I saw a mouse!!!
The price was very good, and the place really peaceful and clean
Nothing I had to get a refund because the hotel was run down and the door wouldn't even close. Do not go here if you want to feel safe.
It was cheap. The lobby smelled like curry.
Not much. Room was big. Smell, creepy people hanging around make it feel with a welfare hotel, breakfast did not include decaf coffee, fruit or protein (not even peanut butter).
in der Nähe der Casinos, Frühstücksbereich sieht sauber aus und das Frühstück ist von ordentlicher Qualität. Hotel müsste modernisiert werden, die Flure sind abgenutzt und nicht instand gehalten.Die Badezimmer sind nicht in Schuss. Geräte in den Zimmer sehen abgenutzt aus und sollten ersetzt werden.Die Betten sind in Ordnung, aber allgemein könnte die Sauberkeit verbessert werden.
Es roch nach Zigaretten. Meine Freundin vermutet, dass wir Bettwanzen hatten, weil Ihr Bein von total zerstochen war.
The location was good for anyone going to either Mohegan or Foxwoods. Right off of Rt 12 and near restaurants. The staff was friendly. The bed was hard and there were only 2 pillows, but for 1 night it wasn't horrible
room very smelly- like a lot of perfume trying to cover up other odors. would not stay here again