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Overall a great stay. Front Desk was very curteous and the room was nice.
Hotel refused to refund us after having made reservations only 2 hours prior. Building was warm and smelled dirty. Pillows were so lumpy, felt like they were stuffed with cotton balls. No welcome upon arrival and front desk woman didn't crack a smile.
The staff was friendly. Attention to detail wasn't there. There was peeling wallpaper. The iron leaked something that stained my dress so I didn't have anything clean to wear.
The staff is friendly, the breakfast is consistently good. It is clean and accommodating . Maid service was not as thorough as it has been in years past. We have been staying here in Sept/Oct for 10 plus years. Towels not replaced, shampoos and Kleenex not refilled - that kind of thing.
The front desk was very friendly and got me through the process very quickely. They put me in a room near the main entrance. And there was music playing. Initially it wasn't bothersome but when it was late and we were trying to sleep all we could hear was the music. My wife and I barely got an hours worth of sleep.
This guest did not leave comments about this hotel.
Location and clean. Nothing
Location for what we like to do in Columbus. Spa wasn't working
I've been staying here for years. The mgmt (hotel employee) works tirelessly To keep the guests happy. She has a difficult job but does it admirably. Had a bad experience with a maid. Staff handled it well.
Close to the Church Convention we attended.
The room was not clean, there was trash in the trash cans and stained towels. Along with a literally GREEN hard boiled egg on the breakfast buffet, we were not impressed
The only thing I liked about this hotel was the location. I was up there for a family funeral and it was right in the middle of everyone, so it was easy to get around. Microwave would not stay plugged in. There was dust everywhere. The pool was only open from 5pm-11pm. For a non-smoking hotel, it constantly smelled like WEED in the hallway on our floor! They charged me $30 without permission or explanation. HORRIBLE!
The bed was extremely comfortable and there were many pillows. Very nice and responsive staff. Complimentary Yoga mat on request. The room design was cold and dark (no overhead light, and the lamps had fluorescent bulbs), the bathtub creaks when you stand on it to shower, and the carpet had little white hairs on it, but they did clean it well when I complained. The pool room is dank, outdated, and uninviting, the picture online makes it look much better than it is. We did not want to use it at all and that feature was part of why I chose the hotel.
Great location Substandard service due to understaffing. Dirty sheet not changed, had to wait to be seated for breakfast because all tables were dirty. If you have 3 events going on downtown one weekend you need ample staff. Beautiful facility.
The staff was the best part of the whole place. Overall a beautiful place definitely worth going back to and you were treated like you are the only one that matters. The beds are super comfortable and the bathrooms are a nice slice of home. The bar and room service are a touch overpriced but the service itself is great, the staff makes up for the price I suppose.
Good location. Close to everything. Getting woke up at 7:00 am from the laundry guy coming to wrong room. Then the cleaning lady just walking into our room without knocking and we had the do not disrupt sign on.
Placed a breakfast order, when it didn't come at the time I called and they said it would be a few minutes 20 minutes later still no breakfast. Finally told them to cancel the order which they did (no charge).
Room and view was amazing. Staff was really friendly. Location was perfect for access to downtown and attractions. Prices at hotel lounge were rediculously high.
This guest did not leave comments about this hotel.
Everyone was friendly, offered to help often. They definitely took care of their guests! No parking included. You HAD to patk $26 a night to park but then had to deal with valet. So we just parked in a patking garage that ended up being attached through like a shopping mall. Was cheaper overall.
Pet friendly Parking was not very convenient.
Friendly staff a great experience
The staff was AMAZING! Everyone was beyond helpful. If I would have any complaints it would be that the bartender could've been a little more attentive and friendly. It was a little inconvenient that there wasn't a refrigerator in the room.
Close to the Capitol, restaurants, parking.
This guest did not leave comments about this hotel.
A wonderful venue. A great view an very conveniently located The bathroom door stuck and could not be opened by the person inside the bathroom.
Clean, friendly staff, starbucks!
Clean and neat. Good shower Parking , hate paying for parking in addition to room fees
location, it was with in easy walking distance of my event. The exercise room was nice, but the treadmill was difficult to work, the touch screen did not work well The room did not heat well, the bathroom was freezing. Even when it turned up the heat. The room was slow to heat or cool. When we walked out the door, our floor smelled like smoke/pot. I got a non smoking room, so I assumed the floor was non smoking :(
location bathroom looked like it was hastily renovated
The location. Everything else.
did not feel secured. I will never go back there.
Suite was large and perfect for a 3 generational family including the family dog. The suite was poorly maintained, mold on the ceiling in the shower, front door didn't want to close well, there was grease and stains on the wall next to the stove, grease and dust on top of the refrigerator, ice maker made very little ice over the 2 dsys we were there. Trying to get clean towels was a chore, the staff acted as if we were going to steal them and everything else that wasn't nailed down. The other guests were great, the staff, not so much with the exception of Tamara at the front desk - she was great!
Staff was friendly and accommodating, and the room was clean. Crib brought in for baby right away. Bathroom was well-kept. Hot tub and pool were busy, but generally in good shape. Room was old, where A/C had a little bit of musty smell. Shower fixture was older and the hotel in general looked dated. Some part of the hotel grounds and hotel itself were dirty/grimy. Could not be convinced this was a true 3.5 star hotel.
I was near a shopping mall USED shampoo,smoke detector need a battery and the staff didn't do nothing about it for two days that i was there. Only good that we got was its pet friendly
Quiet room with kitchen and frigerator Workout room was dirty. The physical exterior needed paint and the deck needed updating
Nice suite. Complete kitchen. Very good breakfast. Very close parking to the suite. Accommodated our ground floor need. We were not informed that we had to request room attention. I had to walk to front desk to get clean towels. Should have been done while we were out for the day.
It was clean, for the most part. The front desk staff told me where to park the company truck, so that they could see it on their security cameras. The fact that I need to park the company truck in front of the security cameras so that it would be safe. The rooms looked clean with the exception of the couch which was covered in nasty looking stains. The place is cheaply built and poorly maintained, it is just worn out. I did not feel, as there were drug dealers outside my window selling drugs until late at night.
Price Everything, customer service is horrible. Tamara on the front desk has the worst guest relations/customer service I have ever encountered. I rented 2 rooms for 2 nights for my family, 5 of is traveling, and it was horrible. The rooms are old, unrepaired water damage and just "icky". The breakfast attendant must truly hate her job because she treated everyone with as much disdain as possible. I will never stay here again and I would caution anyone looking to stay here as well. August 12, 2016.
Pool, but there was cars pulling up and bringing people that were not staying there in. Safety, neighborhood, quality.
My original room was not to my satisfaction but the staff was very polite and accommodating and quickly fixed the problem and got me into a different one. The grounds were beautifully kept and the hot breakfasts and promotional complimentary dinner were great perks. The rooms are old and in some need of repair but they are clean enough and very roomy making this hotel a great value.
Nothing I made reservations at the wrong Hawthorne. I called the Hawthorne on Hamilton Rd. To make reservations for my son to spend the night alone. The person I spoke to said because I wouldn't be spending the night I had to make reservations with Priceline. I booked the hotel in N Cols by mistake so I called Priceline and they said given my circumstances the hotel may issue me a refund. So I called and asked for the manager. The female I spoke to on Sunday June 12 was condescending, rude and extremely mean. I don't think I have ever spoken to anyone working in the customer service field this horrible. She could have said, I'm sorry but I can't refund your money but I felt like she was a gift with me and she told me she wasn't going to refund my money and hung up on me. My son was literally in Columbus, without a car and no transportation so I called a friend of mine who drove 3 hours to get my son, pay for his hotel, and make sure he was safe. I also want to add I checked on Facebook and the reviews for the Hawthorne North Columbus are atrocious and I know why first hand. The female should not work with people. She made me cry I was so worried about my son. Thank God there are decent people out there. She is not one of those people.
You probably hosted the refs for the michigan ohio state game who were terrible
Location is convenient to all the sites in downtown Columbus. Very clean and a super friendly staff. Great amenities. Restaurant is very effiecient and the food is very reasonably priced. Wished the pool had been open to swim in.
Great location, loved the decor and style of our room, very comfortable. You have to pay to park at the hotel as well as an additional fee each time you come and go, unless you pay double up front (then you can come and go without paying each time).
We loved the hotel. The room was clean and spacious, and the bed was very comfortable. One of the reasons that we selected this hotel was that parking was available. Nothing in the description noted that parking was not included in the room rate, but when we arrived, we found that the hotel's valet parking was an extra $24/night.
Whether for a convention or a weekend getaway with some friends, the Lofts hotel provides more than adequate facilities and service. We booked this hotel last year while scrambling for somewhere to stay, but this year we went out of the way for a hotel that had not only room for our group, but also had a small alcove for people who aren't yet ready for sleep to stay up to the odd hours of the night for board games and talking! Thanks, lofts! (also, sorry if this sounds too infomertial-y)
Beth at the front desk was fabulous!!
Very clean, comfortable, and accommodating. Breakfast and happy hour were great. Beds were comfortable and bathroom was nice and clean.
Room was very clean & spacious.
Excellent location we could walk everywhere in Easton. Wonderful staff Slightly dated, they allow dogs and we happened to be 2 doors down from one that barked every time someone walked in the hallway, also they seem to have a lot of large groups that stay in the hotel. On one evening our hallway was filled with about 40 tweens from around 8pm until 1am. It wasn't until around 11pm management decided to step in which they made several trips but wasn't until around 1am it completely stopped and in the morning the kids rans through the hallways switching the do not disturb signs around to other doors and we watched them go outside in the parking lot to play frisby letting the disk hit the guests cars, no one said a word. Staying 3 nights housekeeping never once stepped foot in our room and we had to stop them each day for fresh towels. At check in we took a king room with a sofa bed but if I had to do it again I definitely wouldn't sugest using the sofa for a bed. It was terribly uncomfortable and felt like all springs plus there were no fresh linens, only the bag we found shoved in a closet that we later found mouse poop on. We let management know but they claim even though we paid full price for the rooms since we booked on kayak there was nothing they could do & offered us a free breakfast.
Att Easton Town Center, quite possibly the best, most complete shopping area ever. Beautifully decorated for Christmas. The Hilton is a 4 star hotel with full service in the right spot.
Location to shopping and restaurants. Easy access off highway.
Location to dining and shopping, Convenient parking, sports bar inside hotel. Room temperature was too warm. Thermostat seemed to not work.
Great location. Lots of shopping across the street. No hot water or it took forever to get hot.
The bathroom was very nice and so was the bed!! Room service also! Too high of a charge for gratuity for just My Husband and I. The room itself was small and pretty basic for the price.
The facility was somewhat dated, and not a very good value compared to other hotels in the area which I've stayed before. Front staff desk was good Facilities were somewhat dated rooms were average and the food at breakfast was only fair service at the dining room. Based on my experiences in the area and will not return to this hotel.
Das Personal war unglaublich und so hilfsbereit. Ich war mit meiner Schwester und ihrem Freund für ein Konzert in Columbus. Das Personal hat es geschafft, uns mit Dingen, die wir vergessen hatten mitzubringen. Als wir abreisten haben wir ein Hemd vergessen und sie riefen uns an und wir konnten wieder zurückfahren um es abzuholen. Super. nichts
The facility was beautifully designed and decorated. I had a positive first impression at entry. N/A
I liked the location I didn't like how the way some not all of the front desk staff does business maybe they were having a bad day or somthing but that was the first time and hopefully the last time I got attitude from the staff
All good Nothing bad
The facility is first rate and the staff is friendly and efficient. This is a great hotel.
close to airport no pool dining option limited
Older hotel but updated
This guest did not leave comments about this hotel.
The staff was attentive. 1. After going through 3 rooms to find one that did not have a bad odor, I gave up and took the 4th room they gave me even though it still had odor. 2. The club lounge did not have good breakfast like other marriott hotels.
Location, nice rooms Trash on floor near edge of bed
Location to Airport and surrounding areas in Columbus was great. Local restaurants to include restaurant in the hotel was nice and within walking distance (Waffle House/McDonalds) and a Convenient Store. It would be nice to have a complimentary/continental breakfast included for the price you pay.
The staff was friendly and answered my questions knowledgeably and fully. The room was clean and met all my needs.
The front desk was very helpful, making sure that we had everything we needed traveling with a baby. The night manager wasn't very friendly. It seemed like I inconvenienced him when I asked a question.
The location was great!! Nope everything was great!
Sauberes Zimmer, sehr günstigen Preis. Im Flugzeug-Thema gestaltet. Viel besser als es von außen aussieht. Das Bett war auch zu abgenutzt und weich. Die Gegend sieht etwas zwielichtig. Der Fitnessraum ist alt und ziemlich angeschlagen.
Das Personal war freundlich Es war so schrecklich dreckig . Ich habe das nicht erwartet.
Very clean and comfortable! Food available 24/7 and a friendly bar atmosphere.
Overall a nice hotel Had ants in our first floor room.
Asked not to be put in a room by elevators or ice machines. Wound up in a room closest to elevators!