Positiv: Not a thing. Negativ: There was no one at this location. (Just a note saying the place was closed for two weeks while the owner was on vacation in ital). It was hard to find, no one answered the phone, and when we finally found the place there were no instructions about what to do with the car. They are still hold our credit deposit on the card, and I'm presuming it's because this guy is still in Italy and hasn't logged our car back in. It was a hassle and unprofessional.