OverchargedNegativ: Avis overcharged us without explanation.
Überhöhter PreisNegativ: Avis hat uns zuviel berechnet ohne Erklärung.
Insurance coverage?Positiv: Nice car. Negativ: I got insurance online when I booked. The agent was a little rude to me when I picked up the car cuz I didn't buy her insurance. How was I to know I was getting 3rd party insurance?
Positiv: Staff was courteous and friendly.Negativ: The "premium" sedan I had reserved was "upgraded" to a compact SUV, a Ford Escape. If this is an upgrade, I'm sure the sedan was really disappointing! The rental rate was outrageously expensive! Over $200 for a one day, one way rental! I will never rent a car for this trip again!
Positiv: The car was new. The employees friendly and helpfulNegativ: the Gunnison office did not open until 9am and I did not know that when I made the reservations. What if I needed to leaver earlier. When I tried to call the office after 9am no one answered.
Friendly but unhelpful customer service. Positiv: Friendly customer service, although unhelpful. Negativ: Unable to solve problems in store and handle simple issues.
Freundlich, aber wenig hilfsbereit Kundenservice.Positiv: Freundlicher Service, aber auch nicht sehr hilfsbereit.Negativ: Probleme nicht zu lösen in Store und Griff einfach Probleme.