Positiv: People at enterprise were friendly!
Poor communicationPositiv: My gf and I went to pick up our rental, never knowing of a $200 deposit that was supposed to be held until return. We had to switch around our funds 3 different times because of her lack of communication. We then went out to the car and the window was broken and finally settled into the new car. Upon returning, they claimed that we had ashes in our car (which is not true) and claimed it would take $150 to clean, so we only got refunded $50 after the whole deposit was taken out days before. We will never be going back.
Positiv: Die Leute im Unternehmen waren freundlich!
Car was finePositiv: Car was fine. Wish it had a cd player for books on CD. Otherwise it was the right car for my trip
Negativ: The San Bruno office feels like a fly-by-night store front operation. I waited 25 minutes to get my car and the agent at the desk kept saying 5 minutes. She was listening to a conference call training while I waited. I learned about how Hertz wants to handle car damage challenges from clients. Fascinating. No magazines or water. The walls are dirty too. When I dropped off the car nobody was in the office. I banged on the door that led to their garage. Eventually a guy came out and took my car keys. No receipt. He had me write down my email. It felt very unprofessional.
Positiv: very nice and friendly person helped me. They drove me to the airport!
RecommendedPositiv: The extra service was above and beyond. Props!Negativ: The manager John ran a good shop.
Bowie the Hertz employee was very helpful with all
Positiv: Person half mir sehr nett und freundlich. Sie fuhr mich zum Flughafen!
EmpfohlenPositiv: Die extra Service übertraf alles. Besten Dank!Negativ: Der Hotelmanager John fuhr ein gutes Geschäft.