Quick servicePositiv: Free upgrade as they did not have the car we booked available.Negativ: Price quoted online was very different than that of which we paid once we arrived.
Great customer service.Positiv: Quick and efficient, no up-sells.
Toller Kundenservice.Positiv: Schnell und effizient, nicht verkauft.
Negativ: I will be writing a letter of complaint to Budget concerning the customer service I received at pick-up in Newfoundland. The security agent told me to also complain to the airport as he said she was rude to me.
I did not receive the rental. I needed to spend the remainder of the evening and the next morning to arrange a new rental. I went with Enterprise. Good customer service, lower price, better car, etc.
I will NEVER rent with budget again.
Positiv: New and clean car, easy pickup and drop off. Reasonable rates.
Negativ: Didn't have the car we prebooked for, said it was "in the shop" being fixed when we went to pick it up. Charged us an arm and a leg to get a different car, they didn't apologize for our car not being available. Wouldn't recommend this place for rental. Just get a rental at the airport.
It was easy!Positiv: I like the fact they are right at the bottom of the stairs by baggage pick up. Negativ: The cost of an economy car for a week is very high.
Newfoundland Van rentalPositiv: A van has so much more space and comfort when you are traveling with tall people and you sit up higher and can see more. More room for loading luggage in and out. Loved that they would pick us up and drop us off at our motel. Perfect! Price was great!Negativ: Brakes were a little rough going down some of those mountains...
Negativ: They did not have the car I requested so our gas usage was higher than we expected.
Enterprise, Kenmount St., St John'sPositiv: Efficient, respectful service, a sense the employees really cared about the clients, and not just lip service. Shuttle to airport available on drop-off. Having used several other car rental companies in multiple other locations we are a first time Enterprise customer, and Enterprise will be our preferred choice next time!Negativ: Only reason rated 4 stars and not 5 stars is because we were comparing car to the previous rental.
Exceptional except 1 thing!Positiv: sales people were exceptional, car was ready, Negativ: we were told due to the fact it was 6 kms from airport not 5 we had to take a cab - which was $20 and could not switch my rental to the airport location - it was more for that location
Amazing value and consistently cheerful and committed servicePositiv: Every employee was helpful and considerate, from the driver to the clerks. We received a ride from our hotel to Enterprise and later from Enterprise to the airport, which we didn't expect. When there was a lineup an employee came from the back to help us and make sure we didn't have to wait. A special bonus, the price ended up being lower than the quote!Negativ: Not a single thing. It was a wonderfully run operation.
Positiv: Excellent rate! Car got great mileage. Since they couldn't pick us up at the airport, they advised us to go to the closest Tim Horton's ($18.00 taxi ride) where Graham picked us up - he was extremely friendly, knowledgeable and helpful. He also dropped us off at the airport.
The young lady checking us out did a great job and we were on our way in no time.
Negativ: They had some problems inputting the correct daily rate.
Positiv: Drove us to our accommodation after dropping off the rental car.
Positiv: Very friendly staff. The vehicle I had rented was not avalilable, so they upgrades me to a full size pickup and allowed me to drop ut off at the airport. Perfect vehecle for drivind around Newfoundland.
Would absolutley rent from them again.Negativ: Spent 90 minutes waiting to get a vehicle. Was worth it in the end.
Positiv: Brand New carNegativ: Tight in the front seat
Excellent dealPositiv: Lovely car at a very good rate. Good service for a last minute booking. Negativ: I was not able to extend for one more day at the same rate.
AccommodatingPositiv: They came in early to accommodate our schedule.Negativ: Windshield wipers needed replacement - no small thing in Newfoundland winter.
Positiv: The staff..they were excellentNegativ: I did not get the car I reserved. I reserved a mid size car like a Corolla and all they had for me was a Dodge Caravan. I spent a lot more on gas than I had budgeted. It was kinda large for only 2 people
Prompt & friendly servicePositiv: Car was exactly what we expected! Staff was accommodating and friendly Negativ: N/A
Positiv: Very helpful counter personnel. We also received a much bigger car than reserved.Negativ: That our pick-up is 1 min. drive from the airport but the reservation makes it sound like it is at the terminal. In St. John's it is much cheaper to book from this off-site location but you need to take a taxi to get there.
One way rentals are charged and additional fee which is as much as the car rental fee itself.
No car available - reservation uselessNegativ: Our flight was half an hour late and the reservation was not honoured. I spent hours trying to find another car in an almost sold out province. I ended up paying hundreds of dollars more.
This is completely unacceptable and will never use this service again! No one took responsibility.
Negativ: USED REMOTE LOCATION FOR BOOKING, THUS HAD TO PAY TAXI FOR 2.5 MINUTES FOR PICKUP--THEY LET ME DROP OFF AT AIRPORT--BUT--NO ONE TO OKAY RETURN CONDITION.
I CALLED NEXT DAY TO GET VERIFICATION CAR WAS OK!
LOGGED TIME AND CONTACT PERSON FOR FUTURE REFERENCE JUST IN CASE THERE IS AN ISSUE.
CAR RENTALS ARE LIKE BANKS AND INSURANCE COMPANIES
ALL PROFESSIONAL CRIMINALS.... PROTECTED BY THE LAW!
Had to hike to find my car...Positiv: The car was clean and in good condition.Negativ: My reservation said St. John's Airport, but it wasn't in the airport. Apparently the location was offsite...very confusing. When I arrived at the wrong kiosk, I was told my reservation was "released" 2 hours after my scheduled pick up time (I arrived 2 hours and 5 minutes late due to my meeting running longer than expected). I wasn't told about this policy in my confirmation email. When I went to return the vehicle, there was a huge lineup and I wasn't made aware of the key drop box for people who had to catch a flight (which I was already late for and had to forgo the gas fill up thanks to a delay on the road to the airport since they were repaving it). Made for a very stressful experience.
Reasonable RatePositiv: Nice car, low mileage, free upgradeNegativ: Short wait for clean car
ZuvorkommendPositiv: Sie kamen schon früh belegt werden unserem Zeitplan.Negativ: Scheibenwischern hätten ersetzt werden müssen - keine kleine Sache in Neufundland Winter.
schnell & freundlicher ServicePositiv: Auto war genau das, was wir erwartet hatten! Das Personal war sehr zuvorkommend und freundlichNegativ: N/A
günstigen PreisPositiv: Schönes Auto, geringer Kilometer, kostenloses UpgradeNegativ: Kurz darauf warten, dass sauber Auto