Car 4 hours late being available Positiv: The car was great; price was very goodNegativ: Wife waited at rental store for over hour, left store and still didn't get a car until 4 hours past the agreed pickup time. They kept explaining why it happened and would not suggest any ideas for how to fix the problem (e.g., upgrades, discounts, etc,).
Negativ: The SUV was rather small for what we required/asked for.
Little things I was fine to overlook until droppinPositiv: The upgrade was nice but the entire point of renting a car (weeks in advance)was for better gas mileage. Negativ: The entire point of booking with Enterprise was to get a car with great gas mileage. Instead I'm given a Tahoe. When picking it up the guy was nice but obviously in a hurry. I booked a small car for one has mileage and 2 because I hate driving bigger vehicles I just wind up with anxiety in small parking lots and traffic. But I get it, that's all they had left and yeah people are busy. When I got home I saw a bag sticking out from behind the driver's seat. When I reached in the pocket not only was it full of trash but I grabbed a used Kleenex...Then I start noticing the hair ties and tubes of chapstick under the backseat cupholder. I left everything there again justifying in my mind that maybe it was someones first day or yeah people get in too big a hurry and miss stuff sometime. I had planned to fill up the vehicle at the gas station by the airport before drop off, only to find out, they didn't carry flex fuel. So by the time I track down the special gas for the huge gas tank on the big vehicle I didn't want and get to the airport I've only got minutes to spare. As a first time renter and first time to this airport location I only saw one parking lot that said returns so I pull in and see all the enterprise spots are taken. Between the big vehicle, small parking lot, looking deadline, and fear of being charged an extra day. I grab the first spot I can so I can go inside and ask the person where I'm supposed to park it. No one was inside. I waited. Finally I of ahead and put the key in the drop box and was going try to call them from the car. As I'm walking out a guy asks if he can help me. He had nothing identififying he was with Enterprise so I just said no. Then he asks if I was returning a car I said yes only for him to blow up at me about where I parked without a chance to explain. He informed me that I did know where this other parking lot was and when I explained I tried to come in to ask him where it was supposed to go because I was trying to return it in time only for him to condesingly inform me that I knew about the 30 minute window. Again first time renter and was never informed of this but just like the parking lot he assured me I knew about. I offered then to go move the car since it was still within the window to try and appease his temper tantrum but was again met with hostility. Is it normal procedure to never be told a total as well? Again first time renter last time with Enterprise. I was willing to overlook a lot and was even pretty happy over all until this bully decided to take out his bad day on me. It took me a full hour to calm my nerves after this incident. I have never been treated this horribly anywhere and will not be back to this location or do business with a company that allows its employees to treat customers in such a manner. Seeing as how no one would tell me a total I have to put 1 star on value as that remains to be seen.
Excellent Positiv: Friendly, fast service. Clean car. Drove like a dream. Easy drop off. Couldn't have been easier or more convenient. Great value as well!
Negativ: Der Geländewagen war eher klein für das, was wir brauchten/wonach wir gefragt haben.
AusgezeichnetPositiv: Freundlich, der Service ist schnell. Sauberes Auto. Fuhr wie ein Traum. Einfache Abgabe. Hätte nicht einfacher und bequemer sein können. Auch super PreisLeistungs-Verhältnis!
Better valuePositiv: Ease of pickupNegativ: N/a
No Cars Available Even with a ReservationNegativ: There were no cars available when we arrived at the Hertz Desk after flying into town, even when we had a reservation. The couple in front of us received the last car, and to my surprise, they didn't have a reservation. There were families behind us who also had reservations, and no cars were available. They didn't assist us with finding another company or help, or how to get a refund. They just brushed us off.
Mediocre Experience Negativ: The vehicle rented was not available. I was also overcharged following rental. The staff did not seem to be well versed in their practices.
Negativ: Wish I had known that the car was equipped with Sirus XM
You get what you pay forPositiv: Pick up/drop off was a breeze minus the fact that Hertz requires an additional $200 deposit. Negativ: The car was sold a midsize but it was actually an economy size. Dirty on the inside and house paint, multiple scratches and dents on the outside.
Positiv: The rental associate was very friendly and nice.Negativ: It was hard to find the pickup location, it is off the road behind a service center, and between two car dealerships. And there is no sign on the street, it's pretty hidden unless you happen to look between the car dealerships at exactly the right moment when you pass..
A+ ServicePositiv: Service, kindness
Besseres Preis/LeistungsverhältnisPositiv: Die Leichtigkeit des AbholungNegativ: N/a
Mittelmäßig ErfahrungNegativ: Das Auto gemietet war nicht vorhanden. Ich war auch folgenden Vermietung zu viel berechnet. Das Personal wusste nicht gut geschult zu sein scheinen in ihrer Praxis.
Negativ: Ich wünschte mir, dass ich vorher gewusst, dass das Auto war ausgestattet mit Sirus XM
A+ ServicePositiv: Service, Freundlichkeit