Hanoi La Siesta Hotel & Spa

Above all, the staff led by Alice is uniformly terrific! They bent over backward to accommodate us and could not have been more helpful, including moving our luggage to another hotel we had booked earlier in Hanoi and helping us with difficult travel arrangements for Ninh Binh. They are attentive to everyone and make you feel extremely welcomed. Breakfast is excellent and there is a Happy Hour daily at the bar.

The rooms are small and the bathroom is very small with dim lighting which is difficult when applying makeup. We mentioned that to them during checkout and they apologized profusely and made a note to get that fixed in the future.

We had such a fantastic stay the staff are the best I’ve ever come across on my travels they are so accommodating and truely looked after us. Nothing was a trouble for them. They helped us book tours and ensured we were 100% happy. Front desk were amazing and their Batman dipper and bar made incredible cocktails and made our stay a memorable one.the room were well presented, the beds were comfortable and the room was really quiet.

Nothing

We loved our room and the bed was really comfortable. The evening meal was superb including the wine. The breakfast has made to order food as well as a fantastic buffet. I love the home made yogurt and selection of fresh fruit. The pancakes with cooked fruit were good too. I appreciate the complimentary bottles of water are bigger than some hotels provide and the water in the minibar is a reasonable price.

Only small details: The strawberry jam served at breakfast was too sweet and poor quality. The cheese selection was small and not to my taste.

Room, location, staff, price

Nothing

Tien personal relations staff member went above and beyond for myself and my friend Laura. Helped us with everything we needed. Couldn’t recommend this hotel more.

We travel extensively and, without doubt, this was the best customer service we have encountered. From arrivals to departure the staff were enthusiastic, warm and genuine. We arrived to welcoming, smiling staff, cold towels, cool drinks and refreshments. On our day of departure the children all received beautiful gifts and our lead point of contact in the hotel (wonderful girl - give her a pay rise!) gave us free vouchers for a massage at their sister hotel in Hoi An. The breakfast was in a beautiful setting, great service and some fantastic food options (I thoroughly recommend the Eggs Benedict). Nothing is too much trouble. If anything is even slightly below par the team will be straight on it. The sky-top bar yields fabulous views and we enjoyed drinks there with some fabulous classical entertainment. Rooms are very elegant, with some nice decorative features. Good, strong showers. Refreshed fruit every day. Our balconies were narrow but nice to sit out if we wanted. Location is perfect - old quarter and straight into the culture and vibrancy of Hanoi. We would definitely return. Thank-you so much for having us x