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The air conditioner worked well. Staff was dishonest with me on two separate occasions. Cleaning staff did not finish making the bed and did not leave any towels for the second day. I was unable to use the side door the second day because it was locked and I had to walk all the way around the building to load my vehicle because the woman at the front desk told me the door was not supposed to be unlocked until 10 am. That door was unlocked my entire stay until the second morning.
Breakfast was good Pool was cold, no tub in bathroom
The room and whole motel smelled like cigarettes. It supposed to be no smoking. Breakfast room was a joke. Will not stay there again.
This guest did not leave comments about this hotel.
Room was large with a queen bed and sofa. The bed was very clean and comfortable & the A/C worked great! The location is in a very industrial area. Works great for anyone working in the area or wanting to go to the giant flea market across the interstate. The location however was lacking restaurants and shopping.
This guest did not leave comments about this hotel.
Everything staff room it was awesome. Nope
It was right by where we needed to be. The staff was very rude. Continually o.k. the phone and when asked a question she didn't get off the phone, she told us hold on. All calls were personal. When asked for help getting a taxi, she sd the taxi service was very bad and handed us a businesscard
Cleanilness of linens, sheets, and towels. Hotel really needs updating. Breakfast area too small. We endedup in a room that should not have been rented-2 fist holes in the bathroom door, none of electric stuff was plugged in , and half the room was empty, chairs were dirty. reimbursed $20-
Great staff, friendly, helpful.
The breakfast was really good, fruit nice, waffles were great. The at work in the room was and drab. Depressing to me.
Price was right. Room met expectations. Location in industrial area. Little food options around motel.
This is a truckers hotel, and the location is appropriate. They were undergoing remodeling, and apologized for the mess. We were satisfied with the room, and the service. It was a little hard to find, but it served our location needs just perfectly. The location is unique.
This guest did not leave comments about this hotel.
Sehr sauber! !! N/A
Schönes Hotel, guter Preis, exzellenter Service und ubication.
Typisch Hyatt ... das Grand Hyatt Denver ist etwas schöner. Ich würde auf jeden Fall wieder hier übernachten. Saubere, gut ausgestattete Zimmer. schöne Bar & Coffee Shop in der Lobby.
Internet war grenzwertig auf 4. Etage. Windows 10 konnte nicht richtig verbinden. Das Bett war steinhart. Das ist nicht wie ich es bevorzuge.
Das Personal war sehr freundlich und zuvorkommend
Hätte nicht mehr für den erwarten können, es war ein ausgezeichnetes Preis-Leistungs-Verhältnis. Nichts negatives.
Tolle Restaurants im Hotel. Gute Lage Wir wünschten uns der Pool hätte einen Whirlpool spa .
Die Zimmer und das Personal war gut informiert und herzlich N/A
Das Hotel befindet sich auf der 16th Street Mall. Alles, was man sich wünschen kann zu Fuß zu erreichen.
Die Lage, Shuttle Service, die renovierten sind sehr gutdie anderen noch sehr alt Zimmer ohen Minibar, obwohl in der Ausschreibung aufgeführt
Alles war in bester Ordnung. gute Lage, freundliche Mitarbeiter, nette Zimmer, gutes Preis Leistungsverhaeltnis. Amerikanischen Duschen sind immer etwas gewoehnungsbeduerftig
Lage. Zimmer. Frühstück.
Das Zimmer war riesig MA
Super freundliches Personal. Tolle Lage. Die Zimmer sind veraltet - schlechte Beleuchtung (ist ärgerlich wenn Sie versuchen ihr Make-up aufzutragen), keine Mikrowelle/Kühlschrank, nur begrenzt Parkplätze und super unbequeme Betten.
Tolle Nähe zu allem in der Innenstadt, super Service, Ambiente, etc. Nichts!
Verstopfte Abfluss in der Dusche
Hotel Vertreter waren extrem freundlich und hilfsbereit. Das Zimmer war makellos. Kein Kaffee als wir nach unten zum Frühstück gingen. auf der anderen Straßenseite geparkt da der Parkplatz sehr teuer war.
Ausgezeichnetes Personal tolle Lage.
tolle Betten, günstige Lage zum Flughafen, funktionierendes W-LAN selbst noch im 8.Stock Innenpool
Sauber, komfortabel und günstig gelegen. Voraushandelndes und freundliches Personal. Gutes Frühstück und kostenlose Parkmöglichkeit
Nettes Personal; geräumige Zimmer Frückstück war etwas mager ....
Das Personal war super! Freundlich und aufmerksam! Sehr sauber!
Das Personal war sehr zuvorkommend und hilfsbereit. Der Shuttlebus zum Flughafen am Tag der Abreise. Business Center. Entfernung vom Zentrum. Laut. Viel zu teuer. Keine separate Dusche. kein Kühlschrank. Rührer anstelle von Löffel. Das Essen war mittelmäßig
Es gibt nicht viel zu sagen, das Zimmer war schön und sauber, das Personal sehr professionell. Nichts was mir einfällt. Der Service im Vivace am Samstag war sehr langsam, aber da bin ich mir nicht sicher, ob das zum Hotel gehört.
Gute Lage, fairer Preis für das Zimmer war schön.
Alles! ! !! Es gab nichts, was ich nicht mochte an meinem Aufenthalt.
Geräumige Zimmer, die Angestellten waren freundlich, das Frühstück war gut, die Preise sind vernünftig. Die Person, die uns eincheckte, war in Ausbildung und wussten nicht, was sie tat. wir haben unsere Frühstücksbuffetgutscheine nicht bekommen bis wir am nächsten Morgen darum gebeten haben. Die Kreditkarten haben häufig nicht funktioniert in der Parkgarage. das war wirklich frustrierend. Der Fernseher funktionierte nicht und es kam ein "Ingenieur" um das Problem zu beheben. Er sagte mir, dass dies immer passieren würde und es dauerte ca. 20 Minuten, um das Problem zu lösen.
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
They take customer service to the next level. Very impressed highly recommended.
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
NIce hotel in a good location Lobby and bar area are lacking. Room bathrooms need updates.
The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room. The room service menu is very so-so.
Too crowded.. Not enough staff to help monitor the NYE madness. There were people everywhere in the lobby outside in the hallway... I paid Over &200 for a couple to stay ONE night there! And there was no continental breakfast... They charged me $6 for a bagel and cream cheese in the morning....On my floor there was a crowd of people just outside chillin in the hallway with a giant dog all night! The elevators were so crammed after New Years it was pure chaos and there was no staff anywhere!! to monitor the situation and the stair were impossible to find no signs anywhere to locate finally a random man came and helped... He wakes ahead of us as if we were mutants and didn't say much... For working in the hospitality business it justifiably seem right. Later that evening my boyfriend went to get some ice and stumbled upon A crowd of people and a man seriously Ou of control. He saw him beat the shot out of a guy right there in the hotel. There were crazy people runnin around with NO staff support!!!!! I was afraid to leave my room!!. My friends saw him freak out on two people on two occasions through out that night and there was no staff to call the police on him which needed to be done. It was stupid loud and chaotic and yes it wasNYE but this place looked classy and professional on the outside but they had no care to have the staff they needed for such a crazy night.. And not feeding us anything not even juice or Coffee!!!! in the morning for the amount we paid is just stupid. I will never return.
no issues, everyone was happy to help, customer service was great.
Nice staff, Pay for WiFi, no USB charging ports, ice machine broken on my floor and no refrigerator, I had to push the elevator door to get it to close,
Continental breakfast was pretty good. A lot to choose from. Our room had no heat and the TV was broken. We asked to switch rooms. The room we moved to was better but we found a lot of hair on the toilet, bed, and shower. We will be staying elsewhere next time.
Free breakfast was convenient and in-room fridge and microwave. The room had a funky smell, there was no bedding for the pull out couch (not convenient when you arrive after midnight with 3 sleeping kids and we had to go to the front desk to get it). The pool was out of order. The breakfast had all unhealthy options. Older building.
all the area needs more trees
Convenient, decent breakfast, clean. Not enough parking for guests. We had to park at another location and walk. Hotel staff, were not helpful, were dressed in street clothes and not professional.
The beds were very comfortable! The hotel was very clean and comforting. Breakfast was delicious! The girl at the front desk was rude! Didn't really show any signs of emotion except straight faced! She may not have purposely been trying to be rude but I felt the vibes!
The bed was comfortable. The room got dark. The pool was cold, the hot tub was stinky. The rooms were low quality and needed some repairs.
It was nice having a free shuttle and breakfast included. The bed was comfortable and the room was very clean. The location is really great if you have an early flight the next day or a late one the day prior. Our driver who picked us up from the airport was utterly insane. He haphazardly grabbed passenger bags, stacking them on top of each other every which way. Then he proceeded to drive erratically to the hotel. The airport shuttle on the way back to the airport was much better. Inside the room, I could hear the all of the noises next door.
The only negative that we saw in our short stay was the limited parking. We had to park in another hotel's parking area. The shuttle was parked and running in the unload area too so we had to haul our stuff a long way.
Friendly welcome - the woman at the desk was happy and helpful Clean room Comfortable bed Wasn't told I needed to sign up for the shuttle in the morning. Thankfully, I was able to grab a seat. The gentleman at the desk was a bit condescending at first.
Bed was comfortable Air conditioning could have been colder...thermostat was on 65 and we got hot in the night
restaurant, close to airport, 7-11, Moonlight Diner etc. not enough parking.. room wasnt made up for three days, but I did not leave it until noon or a bit later..
Front desk lady, room was awesome and free shuttle to the airport