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When I walked up to the counter for check in, the young woman who assisted me was extremely friendly. She answered all my questions and pointed out a few nearby locations I should visit, including some good places to eat. I appreciated this touch and congratulate her, though I cannot remember her name! I had some difficulty finding the cups as they were tucked away in cabinet under the TV. I did manage to find them before I called customer Service, but it was strange not to have them out in the open.
Beautiful hotel with excellent rooms. Very good customer service. I've stayed in Denver many times and this is the first hotel I want to return to.
Clean room nicely updated. Excessive parking fees that were added in and not disclosed at check in or departure.
Staff was friendly at front desk and the location is perfect if you need to be near the convention center or want to go out on the town. Fee for parking was $28 for the first night. Pool was really outdated and didn't match the rest of the workout facility or hottub area. Shower floor was slimy in room.
Kayak hooked me up with competitive pricing. The hotel was beautiful and very luxurious. Every single Staff member was very friendly and helpful.
Everything was great, I will continue to stay with u. When we got off the elevator on the 25th floor,it smelt like apartment homes.By that, I mean it was not clean and crisp like it has been in the past.
Typical Hyatt...the Grand Hyatt Denver is a bit nicer. I would definitely stay here again. Clean, well appointed rooms...nice bar & coffee shop in lobby.
Comfortable, clean, great location, electronic check in and check out. The tv in our room was not plugged in and the plug was inaccessible. We didn't feel like calling maintenance for this but it was definitely annoying. Also we were on the sixth floor and when we were going to bed around 10 the sound of music from what I presume was a ballroom party was loud. We got a really good deal, maybe that's why? Not typical for my experiences with Hyatt.
Great location friendly helpful staff. The towels were horrible! Stiff, scratchy, not soft at all. Hurt to dry off with. For such a great hotel this was a huge disappointment
Well Clean!!! N/A
Very clean room, very friendly staff, clean common areas, wonderful location in close proximity to 16th street bars & restaurants Walls were very thin and not soundproofed like many hotels. A domestic disturbance broke out in the room next door at 2:00am but was quickly resolved by hotel staff. Our shower curtain was also torn and needed to be replaced.
The bed was very comfortable and the accessible bathroom was roomy and well designed. We did not like paying $42 for parking. On the website it says "parking available" but the steep price tag was a shock. This hotel is in downtown Denver so parking is at a premium but I would prefer to know the price up front.
Rooms were clean, location was great, indoor heated pool, breakfast Small rooms, small bath rooms, older utilities, did not have microwave or mini refrigerator, parking wasn't the easiest
Convenient location to airport. Room always hot, even though we never used the "heater card". No food in hotel, besides early morning breakfast. Drink and snack vending machines were out of a lot of items.
Internet was marginal on fourth floor. Windows 10 didn't connect properly to it. Bed was rock hard. Which isn't my preferred.
It was near airport out in the boonies. The check in clerk was unprofessional. He stated when a room becomes available he would call me on my cell. He never called. I went back to check & he said it's been available.
I liked the location as myself and the person I was with had a very early flight and the hotel being close to the airport was a big plus. The sink in our room was completely clogged, hair from a previous tenant was all over it and it would not drain at all. The tub had a very slow drain making taking a shower almost like a bath.
very conveniently located near airport, cost about $25 Lyft ride into denver one way.
convenient to Denver airport, good shuttle service, the pool looked lovely and next time we might actually swim if we have more time.
The bed was comfortable and that was the only good part. Front desk staff was not very professional. Twice I called regarding ground transportation...once to the city of Denver from the hotel and once inquiring about bus transportation near the hotel. The staff had no idea if buses even came to the area. Thankfully Uber was available to get us back and forth to the city...no thanks to the Baymont staff on that one either. The guests next to us didn't even get in to their room until 2:30am and were extremely loud and disruptive. The icing on the cake was when the shuttle to the airport that we had to reserve when we checked in told us along with half of the other patrons waiting to board that it was full and we would have to wait for 30 minutes for the next one...Uber came in handy again.
The hotel was convenient and clean. The breakfast wasn't very good. The hot water was cold, many of the apples were rotten, and the eggs were powdered and watery. There were no towels in the exercise or pool area. Housekeeping was knocking on our door at 7am. I had trouble with the computers in the lobby. And while they said that they had a sewing kit, they didn't have one when I needed one. It seems that they just are not taking care of all these details that make life good for guests.
Lage. Zimmer. Frühstück.
Das Zimmer war riesig MA
Alles war in bester Ordnung. gute Lage, freundliche Mitarbeiter, nette Zimmer, gutes Preis Leistungsverhaeltnis. Amerikanischen Duschen sind immer etwas gewoehnungsbeduerftig
Die Lage, Shuttle Service, die renovierten sind sehr gutdie anderen noch sehr alt Zimmer ohen Minibar, obwohl in der Ausschreibung aufgeführt
Super freundliches Personal. Tolle Lage. Die Zimmer sind veraltet - schlechte Beleuchtung (ist ärgerlich wenn Sie versuchen ihr Make-up aufzutragen), keine Mikrowelle/Kühlschrank, nur begrenzt Parkplätze und super unbequeme Betten.
Location, Location, Location. The rooms in the tower are smaller. It was not an issue as purpose of visit was a staycation to dine in Denver. Parking was not included with the room it was a extra daily charge.
I like the location. The Mall Ride takes you right to the hotel. The rooms are large, making it easy not to be in others way. The rooms are large but a lot of wasted space. No mirrors for others to get ready. The shower wasn't hot.
The hotel smelled nice when you walk in. The staff was courteous and helpful. Great location! Overall it was an alright hotel however we'll probably stay somewhere else the next time we are in Denver. Our room was quite small for the cost. The shower was dissappointing. The elevators were particularly slow.
The parking was atrocious
Nothing? Four star hotel more like a two star dump. Mold and mildew in the first room so they moved us to a dog room. Night management was rude and unapologetic when I informed him that we had been propositioned by two hookers in the elevator. The outside door stays open for ten minutes after you swipe your key, so they snuck in behind us and rode up to our floor where they asked if we wanted to chill. Night manager said the door wasn't broken and had to stay open for ADA reasons. Maybe for a minute, but we watched several times and the door wouldn't close within ten minutes. Night manager said most he could do was refund me SPG points equivalent to my stay. Nothing else offered or apologized for. We went and stayed at the St Julian in Boulder. Also a four star hotel and the same cost but it was a different world entirely. How this dump gets a four diamond rating is beyond me. It's a stain on the Sheraton and on SPG.
Located on the 16th street mall. Anything you want within walking distance.
Staff were super nice and accommodating, room was clean and updated, pool was great, facilities were well maintained. Elevators were weirdly slow; a small flaw.
Fun restaurants in the hotel. Good location Wished the pool area also had a whirlpool spa.
Seth, the guy who checked us in was great, gave us free drink card and gave us recommendations for clubs. Room was clean and hotel had a nice friendly atmosphere.
Great Staff comfy room and on site resturant Price for parking
Big place...hard to find the rooms because of the multiple towers. I gave 2-3 other guests directions because the had problems too.
tolle Betten, günstige Lage zum Flughafen, funktionierendes W-LAN selbst noch im 8.Stock Innenpool
Das Personal war super! Freundlich und aufmerksam! Sehr sauber!
Nettes Personal; geräumige Zimmer Frückstück war etwas mager ....
The staff were very nice and helpful. Great to have complimentary breakfast, happy hour alcohol, and cookies and milk! The hotel was converted from an old apartment, some of the floors have not been replaced, so it gets squeaky sometimes. The bedroom (we had a suite) is a bit tight. Wish we had more room between the bed and the TV stand.
Geräumige Zimmer, die Angestellten waren freundlich, das Frühstück war gut, die Preise sind vernünftig. Die Person, die uns eincheckte, war in Ausbildung und wussten nicht, was sie tat. wir haben unsere Frühstücksbuffetgutscheine nicht bekommen bis wir am nächsten Morgen darum gebeten haben. Die Kreditkarten haben häufig nicht funktioniert in der Parkgarage. das war wirklich frustrierend. Der Fernseher funktionierte nicht und es kam ein "Ingenieur" um das Problem zu beheben. Er sagte mir, dass dies immer passieren würde und es dauerte ca. 20 Minuten, um das Problem zu lösen.
Alles! ! !! Es gab nichts, was ich nicht mochte an meinem Aufenthalt.
Staffing was great - Both counter Reps were excellent . However, Robert went above & beyond in making our stay comfortable & complete. Thanks again to the Westin Team for a great experience. We will be back. Dawn Limited menu at the restaurant./bar area
They take customer service to the next level. Very impressed highly recommended.
A very nice hotel in a great area north of Denver. I did not realize that this is a pet-friendly hotel (my mistake). It appeared that many families took advantage of this amenity during the Thanksgiving holiday. There were a lot of dogs in public spaces. For this reason we will not stay here again.
A Denver blizzard shut down the airport and all major highways making it impossible to get to the hotel, but they would not refund me
Location The toilet ran all night, not constantly but every 20-25 minutes or so it would refill and was very loud. The TV didn't have a guide making it next to impossible to figure out what to watch. The WiFi was not great either. Had to come back down to front desk when we asked for room facing mountain and he made room facing east. Was easily resolved but was time consuming. Should have stayed at home.
I made the reservation for the wrong night... The night prior to our stay... We were charged for both nights, of course, but the woman who checked us in not only made me feel stupid for making the wrong reservation (like I didn't feel stupid enough already) but she was also very rude about having to find us a room for that night. I felt like they could have given us a better rate for the second night. We won't be staying here again!
Loved the waterfall shower. Loved the tall ceilings. Very clean. I didn't like that I had to pay for internet access. That is usually included in the hotel stay at other places we stay.
We loved this hotel. The location is perfect and the service is exceptional - just what you would expect from a Four Seasons. I would absolutely return and can't imagine a better experience.
We were there opening week so everything was brand new! It is not your typical Four Seasons--very trendy and seemed to cater to a very young clientele but we enjoyed our stay. The room was beautiful and the restaurant was great. Delicious dinner and terrific breakfast.
Our room was beautiful, especially the restroom. The restuarants were outstanding. The only regret we have was we ran out of time to be able to utilize the spa.
The hotel is nice, staff courteous and helpful, and the atmosphere was excellent. I chose this hotel based on proximity to my morning meeting, but would return for the comfort and service.
Very inviting, spacious rooms - loved the illuminated bathroom sinks! Particularly modern decor and great access to the dining/shopping areas of LoDo
My wife and I spent a weekend in Denver in late January. The room was beautiful and quiet. The shower was great with the rainfall shower and the regular shower head. We used the work out facility and the spa. The machines all had a touchscreen that allowed you to watch tv, control your idod, or play games while you worked out. It was the best workout touchscreen interface that I have seen. The spa has a hot tub, steam facility, relaxation room and the showers have three different water spray options: Regular shower head, side show heads. and rainfall shower heads. You can use all three simultaneously: It's great. The hotel staff used the house car to bring us to a restaurant that was a little too far to walk. They picked us up afterward. Many hotels have nice rooms. I have found that Four Seasons also have the best service around. The only negative of the visit is the road construction in front of the hotel. We ended up parking at the garage across the street because we didn't see...
Great hotel with superior service and the room was excellent with oversize tub and shower. Very comfortable bed.
I stayed here with some friends prior to a conference. Everything about the Four Seasons was exceptional, so the staff definitely lives up to the Four Seasons standards. Great location - close to fantastic bars, restaurants and shopping.
It was quiet, dark and warm, though quite expensive.
Four Seasons Denver is elegant, upscale, and has a marvelous bar and Edge Restaurant. The SPA is wonderful. A few service flaws to work out.
Beautiful room-spacious suite.excellent auto valet service and courteous staff Checked in about 3pm-broken mini-bar refrigerator in the hall along with dirty dishes from someones breakfast 2nd day -Left the room at 11am,returned at 4pm ,no maid service. Had to call front desk for service,no paper 3rd day-no turn down service,had to contact front desk for a breakfast room service menu Elways-two salads-$ 60 SYSCO precooked chicken-salty
no issues, everyone was happy to help, customer service was great.
Too crowded.. Not enough staff to help monitor the NYE madness. There were people everywhere in the lobby outside in the hallway... I paid Over &200 for a couple to stay ONE night there! And there was no continental breakfast... They charged me $6 for a bagel and cream cheese in the morning....On my floor there was a crowd of people just outside chillin in the hallway with a giant dog all night! The elevators were so crammed after New Years it was pure chaos and there was no staff anywhere!! to monitor the situation and the stair were impossible to find no signs anywhere to locate finally a random man came and helped... He wakes ahead of us as if we were mutants and didn't say much... For working in the hospitality business it justifiably seem right. Later that evening my boyfriend went to get some ice and stumbled upon A crowd of people and a man seriously Ou of control. He saw him beat the shot out of a guy right there in the hotel. There were crazy people runnin around with NO staff support!!!!! I was afraid to leave my room!!. My friends saw him freak out on two people on two occasions through out that night and there was no staff to call the police on him which needed to be done. It was stupid loud and chaotic and yes it wasNYE but this place looked classy and professional on the outside but they had no care to have the staff they needed for such a crazy night.. And not feeding us anything not even juice or Coffee!!!! in the morning for the amount we paid is just stupid. I will never return.
Nice staff, Pay for WiFi, no USB charging ports, ice machine broken on my floor and no refrigerator, I had to push the elevator door to get it to close,
NIce hotel in a good location Lobby and bar area are lacking. Room bathrooms need updates.
The hotel didn't get my reservation from Booking.com. The staff was very nice though and honored the rate that I said I had booked and gave me a room. The room service menu is very so-so.
location not great value, poor windows, tiny fitness center
Hotel concierge and door men were very pleasant very positive attitudes!
Great location, staff, overt appearance and cleanliness. The staff went above and beyond when they heard my concerns and righted a poor nights sleep. Thank you. Had a king corner room. Ended up on the 2nd floor. Could hear everything outside due to poor window construction. Shower head was comeing out of the ceiling with plaster on the shower floor. Vanity mirror was cheap had lights out and didn't hold a position and was therefore useless.
I loved almost everything about my stay. The room and hotel were beautifully decorated and very clean. The staff were all very friendly and professional. Room service was incredibly fast, and the food was delicious. I was given a corner room as a surprise and that was very, very cool. I only have a couple minor complaints. To start, there were some stains on the carpet and some chipped paint on the walls. The room also had a funny smell, but I figured it was just "old building" smell. My biggest issue was that I wasn't sure if the balcony was supposed to be private or not. It wraps around the whole building, but each balcony is separated by a large potted plant that was easy to step over. I figured that meant "private balcony" so we left our curtains open to enjoy the sunshine, and I happened to be undressed when the guests from the next room over stepped over the plant and walked across our balcony to look around the corner. It was very embarrassing. Either the hotel should have let us know that our balconies aren't exactly private, or they should put up barriers that you can't just walk over. Another small issue, they only gave us decaf coffee in the room.
Great location ,classic decor, nice rooms and the staff were very friendly
From the moment we walked into the lobby, we knew we had picked the right place. Everything about the hotel is intended to insure the comfort and experience for their guests. From the old key and hassle room key to the Victorian period furnishings to the Cruise Room bar, you feel like you are part of another time. The staff was fantastic, the service was 5 star and the custom cocktails and history lesons in the Cruise Room were fantastic. Best location in Downtown. Perfect for first time Denver visitors or anyone looking for the perfect weekend getaway. The bed was too high and too firm for my taste and the only chair in the room was not comfortable. It is a hard balance to use period furnishings and keep them comfortable to today's standards I'm sure.
The staff was unbelievably helpful, polite & courtesy. There was a historical feeling of era gone by. I love leaving my key at the desk to be put in my room slot. The beds are beautiful but mattresses can be more comfort.
The Oxford Hotel is an example of Denver at it's best. I loved returning,after 20 years, for an overnight stay. Apparently, Orbit booked me for two rooms. The Oxford Hotel informed me of your error, and only charged me for one. Thankfully to them, the mistake was corrected .
Upon our arrival, the ancient Land Rover embarrassingly lost a bunch of coolant fluids. The valets took care of us and the next day filled the radiator. I wish we'd gotten the valet's name who did this---he was excellent. The Cruise Room bartender was professional. The entire hotel was run with quiet efficiency; a sort of european grace and style. After reading the menu at McCormick's, we wish we'd eaten there, although for breakfast, the small Italian place across the street was rather nice, too. We'd certainly stay at The Oxford again. Whoever is in charge seems to understand the clientele, because it's well-run. My guess is that he or she has stayed at quite a few good hotels, been to excellent schools, or both. Keith Doughty
The entire experience was a pleasure. The staff was very accommodating, from the desk clerks to the bellmen to the manager. They Upgraded our room to a better view. The bourbon tasting was a nice touch and our breakfast in bed was delicious. Can't wait to return on our next trip to Denver.
The atmosphere is just beautiful- full of history. The staff are wonderful. This is our second 'annual' Oxford Hotel stay to celebrate our 23rd anniversary. Once the gentleman heard this at check-in, he sent up a complimentary bottle of wine - which was very good. It was a very nice stay- a bit pricey for one night. I wish it were more affordable.
Room was very clean & comfortable. Convenient property close to 16th St. & Union Station. Lobby ambiance was warm and classical. Bell staffs and valet were courteous and friendly. Morning coffee service at elevator area was thoughtful. Elevator floor w/accurate days of the week was great for international travelers and for those coming from different time zones. Finally, ...michael, the Director of Operations, very courteous, friendly, diligent and took ownership of guest concerns. His presence pretty much negates other negative issues surrounding hotel staffs. Unable to cash "American Express" travelers check. Last I checked, the Traveler's Check was for Travelers & still good as cash. It was embarrassing to be told that our traveler's check was not accepted and cannot be cashed here. Proper phraseology should've been, " We are sorry, current our hotel policy does not allow us to cash any traveler's check at this time." Instead, we were told, "We don't cash traveler's check here." Diplomacy and style of delivery is still a part of customer service.
Best hotel experience ever. Incredible staff and service, incredible accommodations in a historic building and a perfect location. It was beautiful.
The staff and the room Having to leave
Enjoyed our stay, the place was clean ,the staff was polite, and the room was very nice and quiet. we found a fridge and a microwave out in the hall when we got settled in called down to the ft. desk about it and they told us to go ahead and use it if we wanted no charge. The restaurant had good food reasonably priced clean and not crowded
Location close to our venue, Breakfast and Betty and overall experience. Nothing was a problem.
The staff was excellent as they were very attentive to our needs. We had driven for 20 hours straight and arrived at 6:30am. With check-in at 3pm, we doubted we could get an early check-in. But they did take care of us regardless. The decor is outdated and worn, making the room look less clean.
The free breakfast was very good! The staff was exceptionally nice. The building seemed very old, but but you can tell they have done improvements. The location is in a really sketchy part of town.
Really a great deal if you don't mind the shabby rooms. Lower your expectations some. We had a great stay knowing that we didnt spend twice as much or more for a fancier room we barely stayed in for long anyways other than to sleep! Wouldve been cool if the room had a fridge or updated TV system to allow Netflix log in. Otherwise the room was fine for a no frills stay!
The shuttle to downtown was extremely helpful. The elevator was the slowest thing ever.
We liked the hot breakfast buffet, the price, and the proximity to the zoo (reason for our visit). Didn't get to use the pool but the fact that there was one was a plus. Only 2 of 3 elevators were working and it was a very busy weekend.
I was extremely disappinted in the fact that my floor felt like it was hot boxed and I continued to have weed Oder come threw my room constantly. Not a place for a family with young kids