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Sauber, sicher und die Lage war sehr gut. Das Preis/Leistungsverhältnis ist unschlagbar für den Preis, den ich bezahlt habe. In der Nähe von vielen Restaurants. Ich würde wieder hier übernachten. Nichts an das ich mich erinnern kann.
The room was clean and comfortable. The hotel was nice and quiet and it was an easy drive to get back onto I90 to head home. The shower curtain in our room smelled like cigarettes, although nothing else in the room did. Also the included breakfast was a little skimpy.
Easy access from the interstate. Plan to stay there again. Nothing at this point.
bar, waitstaff, maintenance and housecleaning staff members were absolutely amazing, generous and good at their jobs. the four people I interacted with at the front desk were immature, unable to address a simple issue, and accused me of lying about pre-paying my hotel reservation online. on, and THEN charged me, even after speaking directly with the booking agent who confirmed I'd already paid for the one night in the hotel. absolutely ridiculous.
I like the hotel service. Very good !
The 25 floor bldg had 3 elevators only 1 of which worked. Service was slow Car valet gave incomplete information
Toilet leaked, shower screamed and stains on carpet, blinds were broken
Comfortable beds First room we stayed at smelled like a smoking lounge. They moved us to a different room and that room had mold on the ceiling. It was late and we already moved rooms once so we just stayed and slept. The next morning the rooms next to us had a large family with kids and at around 8am we could hear them yelling and running around the halls. Then around 8:30 a baby in one of those rooms started wailing and didn't stop for about half an hour. How we the other part of our group that stayed on another floor enjoyed their room and felt They had a good nights rest.
Location Old, worn and has not been upgraded for decades. I have stayed at many other Hyatt Regency's in the past that put this place to shame.
Especially at the restaurant
Location, good bed, comfortable room Blinds were ratty and torn, clock had not been set to daylight time and I almost missed my meeting, hotel is showing its age
It's in a good location, and parking is pretty cheap. The 3 different pillows on the King bed is the worst sleeping arrangement I ever can across. They gave one almost normal frumpy pillow, and 2 smaller almost like sofa pillows of various firmness. I don't know why: but I just can't sleep well trying to sleep on sofa size pillows. Regular hotels give you 4 full size pillows: that works why can't Hyatt do that? The room temperatures vary widely between blistering hot and freezing cold. The air conditioner makes noises like you wouldn't believe. The walls are poorly insulated from sound: whoever was in the next room pulled a noisy all nighter which made it very difficult to get a good nights rest. All my problems getting rest made it very difficult for me get my business stuff done during the day. There is a insufficient amount of elevators for the amount of people that can be in the hotel at any given time. There was a wedding going on: and on average it would like around 30 minutes to get from the car to your room. The parking system is a big pain because you have to take your ticket to the front desk and get it validated every time you come and go from the parking lot.
The pillows were soft. Our room was horrible. The cable was staticky with limited options. The shower tub was clogged so after coming up from a horrible pool experience wet and cold I got in to shower and the shower was not draining. We had to wait 20 minutes, wet, for maintenance to come and fix the drain. The bed had a blanket with a huge brown stain and we complained about that to. The view was horrible, especially for the price we paid.
The staff was pretty nice. We were given a room with an adjoining door (which I've learned my lesson to specifically ask not to have a room with one of these at check-in) with pretty loud neighbors. No problems switching rooms to an end room. Outdated decor but clean room and comfortable bed. Oh, and an empty fridge that is not stuffed with overpriced food and drinks is a nice touch. Wifi is $10 a day! Rip off! I guess that's why the room itself was cheap. Also, my boyfriend left a suit and several shirts hanging in the closet. He lives out of town, so I tried contacting the hotel for several days. Every time I got connected to their Lost and Found, no one ever picked up which was pretty frustrating. I finally just went to pick up the clothes, and they were handed to me crumpled in a trash bag. That was a tad unprofessional.
booking the hotel was easy and fast. Overnight parking was $4 and you could come and go as you pleased. The room seemed outdated and very dark. Even if it was clean, because it was so dark, it looked dingy. There were no comforters in the bed, which I was ok with but it was not at all what I was expecting. Specially after reading other reviews and for the price, I feel like I stayed at a different hotel then what was described online.
I went by price. It was the best deal and its small room size explained why it was a bargain. I thought it was perfectly adequate for my purposes: a place to sleep for two nights while in Rochester. The breakfast was fine, juice, apples, oranges, oatmeal, bagels, muffins, toast. A free newspaper. Reg. and Decaf coffee I could hear slight sound TV in the next room. Must have been mounted to the wall behind my TV. Did not bother my sleep.
There was a clean room with a bed and a bathroom and a TV. That was all I needed. That's pretty much all you get. It was fine for just a night and very inexpensive. If I were using the room for more than sleeping while passing through town, it would be too small with too few facilities. But it was just fine for passing through. The staff was very friendly. There was free WIFI. The room felt humid and smelled a bit musty. There was free breakfast, but as someone with food allergies, I couldn't eat any of it because it was only bagels and cereal. The walls are pretty thin. You can hear what everyone else is doing.
Closeness to the Rochester Airport. The bed was very uncomfortable! It was like sleeping on a slab of concrete!
Free wifi; Convenient parking; Microwave and fridge; Overall room design; Cleanliness. Good value/price ratio. A light bulb was nonfunctional; Air conditioner is a bit old and air was not the most fresh after a night's stay; Refrigerator occasionally turns its noisy engine on during mid night;
flat screen TV with HGTV mirror in room no showerhead lumpy pillows
Nothing worst syay ever. Hallways and rooms smelled like smoke. Paid for 4oom worry fridge and microwave didn't get one or refund wss told they didn't see that on our reservation.
The location was convenient and it was affordable for a quick overnight. The noise level in the hotel was ridiculous, in the hallway (voices), adjacent room (tv, voices, barking dog), and parking lot (revving engine), all of which made sleep a challenge."
The location was great. Not alot of choices for breakfast. The hotel was not as clean as I would like it. The sheets were clean but the place was dingy and I didn't want to put my bare feet on the carpet.
convenient next to airport and clean. No toilet paper in the bathroom. Both vending machines were not stocked with water.
The staff was very helpful and the shuttle service to the subway was always available and the driver was very kind.
Comfortable and clean. The staff were genuinely very helpful and friendly. Most hotels still don't seem to understand life has changed since the 1890s for business and even personal travel. We have devices, many of them. They require many accessible electric outlets. We need real desk space. We need quiet during business hours. We need consistent, reliable high speed internet, not sluggish intermittent access. The 19th and 20th centuries are now quite long past. Holiday Inn, catch up please.
great toilet paper Dirty bathroom. No towels. No shampoo conditioner. No refrigerator
business center was totally out of date and equipment did not work.
It's very easy to get in and to stay in. Very close to airport, which make it easy to be on time. Free transp to airport. The lobby. I'd like more room and furniture.
It was relatively inexpensive and had a pool. A sprawling hotel with small rooms and a low grade feel. A hockey team was here that weekend, and the hallways were taken over by middle school kids. They were yelling and screaming thought the night. No supervision as the chaperones were drunk. Called to complain but nothing was done. I left and got a refund and was told there were too many of them to control and nothing could be done. Great way to run a hotel.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Was very clean and the workers were very nice.
We were happy with the hotel. Thanks!
The hot tub. There was a bad odor, sort of like the carpets were shampooed but then weren't dried properly, so it was musty. Also the indoor pool wasn't operational and another guest claimed that they were there 3 months ago and it was also out of commission then.
Good price, friendly staff. Kind of an odd duck hotel with a hospital vibe to it. Serviceable, though.
The common areas were dirty
I enjoyed the swimming pool, whirlpool, and sauna. The staff were friendly. Good location for me They need to change the carpets in the rooms -- they look dirty My room -- the air conditioning was too cold. It got colder outside, I turned on the heat -- too hot. They need new heating/cooing systems. Breakfast -not included Petal rest was dark
It had availability Dated decor, cleanliness needs to step up.
Great location and staff, clean facility,
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
It has quiet rooms, is energy efficient, and has a indoor pool, I thougth it would be newer looking inside and it had a really small lobby and eating area.
Location was very convenient to RIT and various shopping areas No
Public spaces were small and overrun by youth sport players.
Close to RIT Surly Desk staff.
Very comfortable bed. When booking through Kayak, the hotel does not guarantee the type of bed. A responsive customer representative at the front desk got us into the room we wanted...but we were assigned a room with the smallest bed by booking through Kayak. So be careful if you care about the bed size, like us.
I found only the Housekeeping Manager and bartender to care about the difficulties I had. the name of the hotel is misleading. It is not an airport hotel. It is in Henrietta. Be prepared if you arrive late in the evening or before their shuttle in the a.m. to pay about $20.
The refrigerator and air conditioner in our room kept going through their cycles all night long, very noisily! Difficult to get to sleep, even harder to stay asleep Noise
Hotel nur ok, alt. Aber das Personal war exzellent, mehr als hilfsbereit. Sie machten es zu einem guter Aufenthalt. nicht in der Nähe von Amtrak oder der Innenstadt. Mit dem Taxi $30.
Guter Preis nur zum schlafen. Der feuchte schimmelige Geruch am Eingang zum Zimmer. Das Personal war nicht sehr freundlich.
Nicht eine verdammt Sache! Es hätte eine kostenloser Aufenthalt sein müssen! Das Zimmer war dreckig das Bad war noch schlimmer! Es war ein Loch im Bad und schwarzen Schimmel. Wände schmutzig, Spinnen, Kakerlaken und Schmutz.
Ich mochte den Preis und das Personal Das Zimmer war sehr dreckig! Ziehen Sie nicht die Schuhe aus, unsere Füße waren sehr schmutzig. Es war etwas stinkiges auf dem Teppich. Und kein Licht im Zimmer
This is a great place to stay for business. There are meeting rooms, downtown is less than a mile away and it's a nice walk. The pool and fitness center help to de-stress from the work fo the day. Service is exceptional - all staff were properly attentive, friendly and helpful. Room was very clean. Rooftop restaurant is nice. Restaurant downstairs is a bit pricey. Airport pick up and rop off available.