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Sauber, sicher und die Lage war sehr gut. Das Preis/Leistungsverhältnis ist unschlagbar für den Preis, den ich bezahlt habe. In der Nähe von vielen Restaurants. Ich würde wieder hier übernachten. Nichts an das ich mich erinnern kann.
Easy access from the interstate. Plan to stay there again. Nothing at this point.
The room was clean and comfortable. The hotel was nice and quiet and it was an easy drive to get back onto I90 to head home. The shower curtain in our room smelled like cigarettes, although nothing else in the room did. Also the included breakfast was a little skimpy.
The location was convenient and it was affordable for a quick overnight. The noise level in the hotel was ridiculous, in the hallway (voices), adjacent room (tv, voices, barking dog), and parking lot (revving engine), all of which made sleep a challenge."
flat screen TV with HGTV mirror in room no showerhead lumpy pillows
The location was great. Not alot of choices for breakfast. The hotel was not as clean as I would like it. The sheets were clean but the place was dingy and I didn't want to put my bare feet on the carpet.
I went by price. It was the best deal and its small room size explained why it was a bargain. I thought it was perfectly adequate for my purposes: a place to sleep for two nights while in Rochester. The breakfast was fine, juice, apples, oranges, oatmeal, bagels, muffins, toast. A free newspaper. Reg. and Decaf coffee I could hear slight sound TV in the next room. Must have been mounted to the wall behind my TV. Did not bother my sleep.
There was a clean room with a bed and a bathroom and a TV. That was all I needed. That's pretty much all you get. It was fine for just a night and very inexpensive. If I were using the room for more than sleeping while passing through town, it would be too small with too few facilities. But it was just fine for passing through. The staff was very friendly. There was free WIFI. The room felt humid and smelled a bit musty. There was free breakfast, but as someone with food allergies, I couldn't eat any of it because it was only bagels and cereal. The walls are pretty thin. You can hear what everyone else is doing.
Nothing worst syay ever. Hallways and rooms smelled like smoke. Paid for 4oom worry fridge and microwave didn't get one or refund wss told they didn't see that on our reservation.
Free wifi; Convenient parking; Microwave and fridge; Overall room design; Cleanliness. Good value/price ratio. A light bulb was nonfunctional; Air conditioner is a bit old and air was not the most fresh after a night's stay; Refrigerator occasionally turns its noisy engine on during mid night;
Closeness to the Rochester Airport. The bed was very uncomfortable! It was like sleeping on a slab of concrete!
The staff was extremely courteous and helpful. They were gracious enough to give us a full credit for our one nite stay. The entire hotel smelled musty and aged. Our room was just as bad and we left the hotel for another. I couldn't imagine sleeping in the sheets that were damp and smelled. I believe the air ventilation system needs to be updated to bring life back to this hotel
Very clean, easy to find, good amenities -- fridge, microwave, kcup brewer. Wifi access good and sufficient bandwidth considering the teen in the room with me. Very difficult to set the temperature so that the room was comfortable. was too hot or too cold all night and the racket the fan makes on the system is awful. Also, extremely dry air.
Very clean with extremely comfortable beds. Very convenient to restaurants and shopping. Great breakfast!!! Nothing
Public spaces were small and overrun by youth sport players.
It has quiet rooms, is energy efficient, and has a indoor pool, I thougth it would be newer looking inside and it had a really small lobby and eating area.
Location was very convenient to RIT and various shopping areas No
I have a feather allergy, staff was very nice about exchanging feather pillows for fiberfill pillows.
Front desk person was pleasant but not authorized to solve any problems This place belongs in the 60's, and not in a good way.
Breakfast Drunk people making noise in the hallways of the hotel. My room assigned to another person:(
Breakfast, room comfort, wifi., business room with computer/printer. Noisy pre-teen children running up and down halls playing hockey and slamming doors at 9 P.M. with adult chaperones not intervening to control them.
I found only the Housekeeping Manager and bartender to care about the difficulties I had. the name of the hotel is misleading. It is not an airport hotel. It is in Henrietta. Be prepared if you arrive late in the evening or before their shuttle in the a.m. to pay about $20.
Very comfortable bed. When booking through Kayak, the hotel does not guarantee the type of bed. A responsive customer representative at the front desk got us into the room we wanted...but we were assigned a room with the smallest bed by booking through Kayak. So be careful if you care about the bed size, like us.
Close to RIT Surly Desk staff.
The refrigerator and air conditioner in our room kept going through their cycles all night long, very noisily! Difficult to get to sleep, even harder to stay asleep Noise
Clean room Comfortable bed, pillows Great staff Complimentary bottled water Small rooms Breakfast was very basic
Very clean, smoke free. Would definitely book again.
The Hotel was clean and well maintained in a nice easy to find location. It is close to a large variety of restaurants and stores. The staff were very friendly and helpful. If I am ever in the area again I will book a room at this Hotel. Parking is limited.
I loved the upgrades. The room was so nice and comfortable. The cable was great and I was able to connect to Wifi and complete my classwork with No issues. I always stay at the Best Western wherever I go! My daughter reserved the room for me with one of my credit cards through Kayak and the amount was in hold. When I went in I stated I have a reservation under my name with Kayak and I'd like to check in. They stated the card I used with Kayak won't be charged it's just to hold the money and that they will complete the transaction. I found that odd because this is how I do my business when hotels are involved all the time. Needless to say, they told Kayak they didn't know it was a reservation and they will issue a refund within 7-10 business days. other than that my stay was absolutely amazing!
We were looking for an affordable, decent place to stay while we attended a wedding. So the location (near mall shopping, walking distance to lunch spot, short drive to the wedding) and free breakfast filled the bill. We didn't need it, but appreciated the microwave in the room. The wifi connection was much less complicated than other, more expensive hotels. Adequate but small bathroom, with a small sink.
Experience was great.. Check in Friendly easy and accommodating. They asked if I preferred a certain floor. The room was very clean and comfortable. The price was great
Hotel nur ok, alt. Aber das Personal war exzellent, mehr als hilfsbereit. Sie machten es zu einem guter Aufenthalt. nicht in der Nähe von Amtrak oder der Innenstadt. Mit dem Taxi $30.
Ruhig Zimmer nicht richtig gereinigt
Ich mochte den Preis und das Personal Das Zimmer war sehr dreckig! Ziehen Sie nicht die Schuhe aus, unsere Füße waren sehr schmutzig. Es war etwas stinkiges auf dem Teppich. Und kein Licht im Zimmer
Guter Preis nur zum schlafen. Der feuchte schimmelige Geruch am Eingang zum Zimmer. Das Personal war nicht sehr freundlich.
Nicht eine verdammt Sache! Es hätte eine kostenloser Aufenthalt sein müssen! Das Zimmer war dreckig das Bad war noch schlimmer! Es war ein Loch im Bad und schwarzen Schimmel. Wände schmutzig, Spinnen, Kakerlaken und Schmutz.
I liked how the staff was very nice and welcoming and how house keeping would always be right there if you needed something. Dishwasher was clogging up sink and sheets come off the bed to easy
Staff was courteous and friendly. Breakfast eggs were tough.
Hotel overall is ok. But u can hear clearly people walking above you. Our room was on the first floor, and i can hear every move the 2nd floor guests made which kept me awake till 2am, and they woke up at 5:52am again showing... We had two very bad nights
Friendly staff to an extent I have stayed at 5 different residences, and this offered the least as far as home conveniences. Very disappointed
Spacious room with full kitchen Hated the location of the room. The rooms are divided into small clusters in the parking lot. Our room was facing the road near the entrance. There was a ridiculous amount of noise from outside and from the guests that were staying above our room till 3am
The morning breakfast was excellent and the suite was large enough for a family of 5 and a dog. They are still remodeling and finding the enterance was a little tricky.
The lobby and breakfast was very nice. The staff was pleasant I didn't like that I had to walk through the court yard in the late evening as a single woman.(key failed) Also I asked for more pillows since I had recent neck surgery they stated there were no extra pillows available. Not a 3 star hotel
The open space in the rooms was more comfortable,not so cramped feeling; especially with kids. The kitchen was fully functional and had dishes. Just what we wanted at a comparable price to other places nearby. There wasn't much of a parking lot.They said they were full and we could park anywhere we could squeeze in,except handicap spots of course. That was helpful, at least. Just to note,they put a hold on your account when you check in for incidentals.
Clean and well kept. Staff was responsive to complaints. Being a long term hotel, some of the longer term residents had zero problem smoking weed in their room. Not an issue until it comes under the door to your room where kids are sleeping.
I really liked the room, it was spacious and I didn't feel like I was in a hotel.
the staff was very nice, professional and helpful no
The staff was very friendly and helpful. The breakfast was good and our kids really like it. My son's room have ants under neat of the cushion of the sofa.
This is a newer hotel and it shows that it was designed that way. Great plush carpet and the rooms were mini suites with plenty of room.
Freindly greeting(s) and staff, clean room, great amenities no