Positiv:: I loved having a balcony overlooking the grounds! Very important to be able to sit outside and still have the comfort and privacy of the room.I did not like the room service breakfast
Negativ:: I did not like the room service breakfast. The eggs were not cooked to order and the bacon was cold and hard. One day we ordered two orders of French toast, coffee and tea. French toast was cold and ...
Positiv:: Stacy was awesome!
Negativ:: Bed comfortpositive first time seat
Positiv:: Very beautiful place. Staff was very friendly.
Negativ:: Food price and what was brought on the plate did not match. Food like chicken was burnt very dry, not worth the money. Over cooked steak when asking for medium well. The food quality did not match ...
Negativ:: Very overpriced restaurants on property. We want to townfir food.
Negativ:: Rooms are dated. Didn't look fresh.
Positiv:: The resort is beautiful! It's a gem retreat place. It's a resort worth driving out too. The staff are friendly especially the zip line activities staff. They were very patient and encouraging...
Positiv:: Service was fantastic! Loved the homestead tour and activities
Negativ:: Charged $10 per day for parking. No small restaurant for breakfast--only main dining room and enormous buffet breakfast on weekends.
Positiv:: Bed was very comfortable. Loved the sheets, blanket. Restaurant offers a delicious menu for lunch and dinner food plus a beautiful view of the surrounding property - trees, lawn, gardens. Breakfast...
Negativ:: Heat in the room took awhile to warm up on a cold spring day. Otherwise, the room was very comfortable.
Positiv:: One of America's greatest treasures.
Negativ:: Of the multiple restaurants, the Jefferson was the only one open. Also, the Lobby Bar, the Casino restaurant and bar, and other parts of the hotel were not open. the waitress in the Jefferson needs customer service training.
Positiv:: Landscape, Valet service
Negativ:: Found a three cockroach in bathroom. Captured it and sent it to the desk. Desk did not comment offer to change room or send a maintenance person. Food not served at correct serving temp. Desk mishandled a gift pmt. and card sent from family member.
Positiv:: Grand, historic and full of character.
Negativ:: The food is good, but outrageously expensive.
Positiv:: Beautiful place, impressive building, tons of amenities (at a cost). Bathroom was gorgeous, marble floor; beautiful room and the best bed ever. Jefferson's Bar and Restaurant was excellent and far more reasonable than the dining room.
Negativ:: The major complaint is the add-on cost of using every single perk of this place. There is a 15% 'resort fee' automatically added to your bill, which includes NOTHING. It's just a fee for the privilege of being there. The indoor pool is included.
Positiv:: Great view, quiet, comfortable bed, picnic tables under pine trees, wild flowers, vintage charm!
Positiv:: very nice....location ideal for area...liked the price...I liked it
Positiv:: Beautiful area
Negativ:: Noisy neighbors. Could not contact office to quiet down people in next room, who were very loud till 130 am.
Negativ:: Very average accommodations. Hotel not full but guests allocated rooms right next to each other. We had smokers next door who sat on chairs outside our room. A bit inconsiderate
Positiv:: The place was spotless !! The manager very friendly and accommodating !
Positiv:: WiFi was available.
Negativ:: The in-wall air conditioner was up high & required standing on a step stool (provided) to turn it on. However, you couldn't see the controls...just had to feel for them and guess the settings...
Positiv:: The staff was friendly. The was very nice and well equipped for the price. The view of the mountains was lovely. I was aware that it was located away from towns with restaurants but it was not too ...
Negativ:: The toilet needed repair because we could not get it to stop making noise like it was trying to flush at frequent regular intervals. It was. Wry disturbing at night. I reported it to the staff at the ...
Positiv:: Room was good sized.
Negativ:: Only one small chair in the room. No where else to sit.
Positiv:: An amazing old cabin. Walking into the livingroom felt like a fun and fantastic step back in time. The old cabin is very well kept and kitchen and bathrooms are modern. Also the communication with ...