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The staff was great, the housekeeping real good. The hot tub was poor. The beach area needed more attention. We asked for two queen size beds and got full size.
air conditioning would not cool sufficiently; hotel "engineer" came after our third call. he turned fan to higher speed which did nothing. turns out that when set below 70 the compressor shuts off; problem is that 70 (at least on the thermostat in our room) only cools the room to the high 70s.
Bed was comfortable. Showers were good (although a coworker had no hot water). Pool was excellent. Staff particularly management not responsive. Would not answer questions about my bill despite 3 left messages over a week. Number of questionable charges.A few room maintenance issues. Room thermostat was not adjustable. Noise insulation for teh room was poor (had trouble sleepiong over the weekend due to noise).