The hotel was a dump
The rooms are always clean & fresh smelling. The staff are always wonderful.
The hotel picture was not what the motel ended up being. Also it described it was waterfront when it wasn't. That was disappointing but not the end of the world.
The free shuttle into town and the staff there was friendly and very professional.
Our room was very close to the main street into town which was noisy.
The leaf blowers outside my window at 8:00 am. Key West is a town where people like to sleep in when they are visiting, the landscaping guys running leaf blowers at such an early hour is not a good thing.
My wife and I loved the friendly staff; the location; the private courtyard sitting area; the beautiful, lush grounds; the attractive and comfortable room decor along with special amenities and condiments; and the free taxi services to and from special places of interest in the area. My wife and I will certainly seek out Courtyard by Marriott motels on all our future travels, as we could not have asked for a more positive experience.
Staff was amazingly friendly and helpful. Beds were very comfortable.
Room 103. We had bathroom issues. Toilet did not flush. Bathtub did not drain during shower. Leak of unknown origin over floor and rug. 2 adult travelers. The pool was nice.
See above. They did give us free breakfast as a compensation. We are looking into a rebate via our online booking site.