Dusit Thani Krabi Beach Resort

The rest of the staff and cleanliness.

Lack of attention upon check-in process.

Friendliness of personnel in SPA. Front Office personnel. Concierge and drivers.

Lack of authentic Thai food. I didn’t expect to come to Thailand to experience a hotel’s main restaurant serving just Indian food for lunch and dinner every day.

The beach was clean and beautiful. The pools were relaxing and well kept. The rooms are spacious and the beds are comfortable. The bathrooms were very clean and maintained. The staff in general were very pleasant, although their smiles seemed a bit forced. The property overall is very appealing and besides the food situation we were satisfied. Recommended: 1. Eat outside the hotel it's 3 times more expensive in the hotel and we got food poisoning twice on two separate occasions. Besides Mangosteen for breakfast, which was actually really nice. 2. Don't use the mini fridge!! There is a 7-Eleven right at the entrance and is also 3 times cheaper. If you want protein shakes they sell them for 50 BHT at 7-Eleven compared to the hotels 150 BHT for a less tasty option. Go fill up the mini fridge with more variety and feel less guiltly 3. Make your trips/tours arrangements outside Dusit Thani. Their tour office are literally thieves. For the same venture they offered I got it for 2000 BHT for the both of us when the hotel wanted for that same trip 2500 BHT for one of us. Overall the hotel is priced outrageously and you might underestimate the BHT. Make sure you check the exchange rate before deciding if something is cheap. Also remember to put sunscreen even when cloudy. You won't be sorry. Enjoy Your Trip.

1. The food was very bland, but the real problem was that we had food poisoning for a total of three days on two seprate occasions. This was unacceptable!! One time is unfortunate, but twice is ridiculous. An apology does not reimburse the three days spent in bed eating soup, toast and plain rice. I am furious at the unprofessional way the management handled the situation (Smiling and sending a letter apology) and have contacted their corporate office. "BE WARNED" We specifically think we got sick from Limoncello. Be careful, if it tastes funny don't eat it. 2. This is supposed to be a five star resort,but it's facilities are outdated and comply to the modern three star resort. Besides some general upkeep the hotel seems to not have had any renovations for at least 10-15 years. 3. No Life Guard... No matter which hotel you are in security is the most important aspect, having no lifeguard for the pools and holding a sign saying "at your own risk" puts a huge hole in the guests sense of security. Another related incident is what seemed to be bribery from a taxi driver to an employee whos name I will keep confidential. As I got in the taxi I saw the driver slipping discreetly this unamed employee 500 BHT... Makes you wonder if things are staying legal. 4. We were looking forward to the Friday's fire show, but when we arrived at 19:00 they said they cancelled it. Comment: I know it's low season, but I was very dissapointed in the hotels lack of communication. Very minor issue though.