The staff was courteous and helpful. It was located close to the church and the activity to which we went. We liked having a refrigerator and microwave.
Breakfast was good overall conditions of hotel are pretty decent...close drive to downtown and other attractions. N/A
Location was nice. close to Zoo and downtown (if driving) Breakfast area a little crowded. (but what do you want for free)
the hotel was okay, the room was quite spacious and the bed was big. these guys told me my reservation was not registered at their system and charged me 15 $ extra. He also told that about 20 other people had booked by booking.com but they didn't even have a connection with Booking. Afterwards I regret to accept their offer.
This is the second Rodeway Inn I have stayed in, and both time were to go to a sports game. This place is the closest hotel to the stadium for a great price. The rooms were clean and the whole place was well kept. Hands down the best place I've stayed in for $60 a night. Loud, vibrating noise kept going off every 5-10 minutes around 9-10pm. May have been a water heater? There were a lot of people in the hotel the night I stayed.
Quiet and relaxing, no noise from the rooms next too or the outside. Staff very knowledgable of the area and asking if we needed anything. Very clean rooms and well furnished. Parking was tight for a full size truck, but with one way in and out it cut down on the traffic noise.
Conviently located and though it iis next to hwy our room was quiet, beds amazingly comfortable from the bedding to the mattress. The hotel staff in all.areas ie registration, restaurant, service help were all friendly and helpful. The hotel amenities such as pool and gym are also very clean.
Great bar and dining staff! Parking is not ideal and excessive costs!
Staff was very nice, welcoming and helpful. Location is great, in the center of mission valley. There was a bug in our room but they sent someone to clean our room while we were gone. They asked kids to leave pool area at 11pm but let us stay a bit longer which was nice since kids were a bit loud. Comfortable bed. A bug in our room. Parking = $$$.
Very close to where we went ( Sea World, San Diego Zoo and Balboa Park). Nice mall nearby. We couldn't figure out how to undo the bathtub drain but someone came by right away to help us out.
The staff was plesant,helpful and friendly.The hotel is within walking distance to near by shops and only a short taxi ride to downtown or attractions.The hotel is all that you would expect from the Hilton group with luxury appiontments and quiet comfortable rooms.My wife and enjoyed our stay and would have liked to stay longer. A limited courtesy bus being available would have been appreciated.
I felt comfortable, secure and very quiet to rest with a nice view. Location is very convenient for different purposes. I liked all
My boyfriend and I loved everything! The bed was comfortable, the room was spacious enough, the room service food was delicious. The internet never gave us any trouble. The pool was salt-water instead or chlorine and was a very comfortable temperature. The service from the employees was spot on, as well. We kept interacting with the same man at the front desk, and he was extremely helpful. The one thing that I didn't like was the hot tub: the water was just a smidge too hot for my comfort, BUT I was able to adjust to it after a few minutes. That's more of a personal preference kind of thing, I know plenty of people probably like a hot tub to be exactly that temperature or even hotter, so it's not really a complaint.
the location no refregation on the room and save box
I love the location! There are many shopping centers near by and everything else is pretty close as well. The hotel was also very nice and had a nice staff. I didn't lik that the housekeeper kept knocking and knocking at 8 am trying to clean our room when we were sleeping.
The moment you walk in it smells so amazing like really clean and has a great atmosphere. The staff is friendly and everything is so nice and modern. The room was a perfect amount of space for 4 and it had everything stocked. Parking is in a garage right next to the building and you feel very comfortable and safe. Will definitely be returning soon! :)
The room and bed return my depositl Return of deposit
Under construction. Noise is unacceptable. Parking is a mess.
Hotelkomfort war gut Die Lage des Hotels ist nur für Leute gut, die mit dem Auto da sind. Solche, die denken in der Stadt braucht man kein Auto, liegen hier falsch.
Das Personal war freundlich - kostenfreier Parkplatz - free coffee morgens, Kekse und kaltes Getränk nachmittags - free Internet (WLAN und PC in der Lobby
Gleich neben dem Zug Gleis und dem Freeway...
Das Hotel war sehr sauber und ordentlich. Alle Angestellten waren sehr freundlich und das Ein- und Ausschecken ging reibungslos und schnell. Das Hotel war sehr schlecht zu finden., da es in San Diego zwei Straßen des selben Namens gibt und man zuerst auf jeden Fall falsch fährt.
alles sehr sauber, bequem, buffet war gut internet hat nicht immer funktioniert
Management is sehr gut und zuvorkommend. Highspeed WL funktioniert nicht! Es ist zwar irgendwie vorhanden, aber die Verbindung - falls überhaupt eine hergestellt werden kannn - fällt praktisch sofort wieder aus.
Zentrale Lage an der Autobahn. Spa war sogar beheizt und hat uns jeden Abend Freude bereitet (November). Personal war besonders hilfreich und freundlich. Wir haben uns so auf die Autobahn konzentriert das wir übersehen haben das eine Bahnlienie hinter dem Hotel durchführt. Daher eher ein Lärmiges Hotel.
Pros: -DirectTV -location (convenient to I8) -clean and comfortable beds -coffee in the lobby -very friendly and accommodating staff -pretty good breakfast -fridge, coffee maker, and microwave in the room Cons: -A bit rundown (chips in the bathtub, damaged hot tub surface, non-functioning bath drain) -Freeway noise -variable water pressure and temperature
Zentrale Lage direkt an der Hauptstraße. Restaurants, Tankstellen und Geschäfte in unmittelbarer Nähe. Guter Kaffee und frischer Kuchen am Morgen ( .. das ist das Frühstück !!!). Münzwaschmaschinen vorhanden. Durch die Lage an der Hauptstraße sehr laut. Mit offenem Fenster schlafen unmöglich.
Place was very clean Manager was terrible. Argued with guests! Very unprofessional looking, she was wearing a dirty t-shirt. She should not be a manager! Water was out for over 12 hours. Couldnt flush toilets or take shower. Health violation and staff kept lying to guests. One employee told me that they brought a plumber from Los Angeles instead of local (San Diego) to save money. This took an extra 4 hours! DONT STAY HERE...I WONT EVER AGAIN.
I was put in a smoking room even tho I requested a non smoking room. I canceled the reservation and left. I went across the street to a different hotel, much better.
The lemonade on arrival was very nice and the movie screening at the pool was awesome.
Front desk gave me free wifi The heater turned cold in the evening. I was sick the following 3 days.
Quick check in
Definitely enjoyed the room, fit for two couples. Super comfortable and great ambiance. The pool was the best part even though I didn't get to swim in it cause I was too busy sleeping on the hammock. This hotel was so close to all the main places we wanted to go, only about 10-15 mins to Gaslamp, not too far from beaches and surrounded by great restaurants which is mainly all we did!
The staff were so helpful and willing to accommodate us! We arrived around 10 am because of an early flight and they checked us in at that time which was great since we had a wedding to attend in the afternoon! Everyone was very friendly and pleasant. Unfortunately the pool was closed while we were there for renovation.
No free breakfast available. Paying for parking is ridiculous I'm a guest I should have free parking. The front lady who helped me checked in was rude.
It's a great hotel clean and friendly staff. The location is great there's a lot of shopping centers around there Parking is expensive they should have like a one time pass fee
Beautiful interior. Helpful staff in the lobby and valet. Who doesn't like to sleep in while on vacation? I definitely do, however during our one night stay in the hotel we woke up to loud staff twice. Once at 10 pm, when a house keeping staff knocked on our door to ask if we had changed our room or had switched rooms at any time. The second time we woke up due to noise outside our room was in the morning from loud radios, I'm assuming was from the cleaning staff as well.
Clean, up to date
Beautiful hotel for a young couple , decent price for a beautiful hotel. Loved our stay here.
The staff was friendly and welcoming. The room was clean and spacious. Very modern and everything was up to date. Nice and quiet.
The rooms and the facilities were fine, clean and cozy. The hotel was in a great area surrounded by different restaurants and stores. I thinl is a joke that being a guest in the hotel you still have to pay for parking lot which it should be included with how much they charge you per night
Location was great! Restaurant was close, freeway access were close, commuter rail close, security present. Bathroom toilet had low water line, sink water flow was low, the tube had a slow drain, and the television would go on any off every 15 min.
bath mat to prevent slipping clean white sheets note paper and pen beside bed. No fridge available] No microwave available carpets are all grubby parking is extra money and for someone alone parking has no security guard. light next to bed did not work properly ice machine was not easy to use and you had to go out into the hall to locate it. door key card took a long time to work No help with luggage to and from car in the heat!
Loved the central location, restaurants and shopping nearby. Beds were comfortable and room was clean. Elevators we're going through an upgrade during our stay, so staying on the 10th floor was challenging at times.
Enjoyed the location of the room! House keeping were polite, friendly and hardworking! It was clean! Staff was friendly and professional as well! We had to renew our card twice because it did not work to unlock the room nor to let us out of the parking lot.
Loved the staff. The woman at the front desk was super friendly and nice and her alone would make me want to come back and enjoy the Westin again!
I was very satisfied, was even able to check in hours ahead of schedule and was upgraded to a better room. The location is fantastic as well as the view, staff was attentive and courteous, definitely recommend this place.
Good value for you money. Very clean. Good facilities. Bed too soft, it is like it is just made entirely of pillow. I had some maintenance issues in my room, which they fixed, but they wanted me to move instead.
Rooms were good size with a nice view. Big screen TV. Downtown location near to attractions. Didn't sleep well because the mattress was a bit lumpy. Gave me a backache. The breakfast menu is pricey. $44/day for parking. Hotel like Westin should have free parking available for guests.
Not all staff was friendly, room wasn't thoroughly cleaned one day and Cafe and restaurants only open till 1pm. Also some staff gave poor directions as to how to get to places.
Great location, clean hotel, GREAT bed. Best sleep I've had in a while. Bathroom was nothing to write home about and parking is a bit expensive
this Hotel is on nice area, walk distance to Midway museum & seaport Village, very convenience & we will definitely come back again for vacation!
3 blocks from coaster, very comfortable, free shuttle to the airport, beds are fantastic They nickel and dime you for in-room wifi (seriously?)
The amazing view, the helpful and friendly staff, and the amazing deal!
the bed was very comfortable. The restaurants and lounge were enjoyable.
The room was very comfortable and had a nice layout.
Clean friendly $44 parking cost and one way streets with only two valets
Der Charme der vergangenen Tage. Die hinter Glas gezeigten Fotos des ehemaligen Imig Manor weisen auf die alten Zeiten des Hotels hin. Leider ist davon kaum etwas übrig geblieben. Die fröhliche, studentische Empfangsdame war mehr dararn interessiert, ihre Telefonate zu absolvieren, denn sich um die Belange der Gäste zu kümmern.Das gesamte Hotel ist dringend sanierungsbedürftig, um es in altem Glanz erblühen zu lassen.Allerdings würde dazu ein entsprechendes gastronomisches Angebot gehören, was de facto nicht exsitent ist. Das schlechteste Frühstück unserer gesamten Tour..
schöne Poolanlage, gutes Frühstück
von zwei Internet-Terminals war nur eines einsatzfähig, dieses war an drei Tagen auch noch kaputt / keine Abwechslung beim dürftigen Frühstück / Zimmer wurde an einem Tag nicht gemacht
Das Personal war freundlich Das Hotel ist heruntergekommen und ist in einem viel schlechteren Zustand als auf den Bildern ersichtlich
Hotelpool, Frühstück die Lage
Die Lobby und die Anlage sind sehr schön gemacht, die Zimmer selber könnten aber ein bisschen schöner sein Sehr gut ist, dass Internet im Zimmer frei ist und wir haben noch einen freien Welcomedrink bekommen Das Bad könnte noch ein bisschen besser geputzt werden, ist aber noch in ordnung Preis-Leistungs-Verhältnis könnte etwas besser sein
Sehr gute, lockere Atmosphäre. Sehr freundliche Hotelcrew. Knappes Frühstücksangebot, das jedoch der Preislage entspricht.
gratis Internet und gratis Billard Unfreundliche Rezeptionsmitarbeiter, Lage des Hotels war nicht so gut
Super tolles ambiente in sehr guter Lage, nächste Nähe zum bekannten Zoo in San Diego. Vorbehaltlos weiter zu empfehlen!
I liked that it was in a good area where evrything you need or want to visit is close by. Clean rooms. Friendly staff. Will stay there again was very pleased with my stay!!!!
staff It was not new like ad said and the box spring was falling apart.
The hotel served it's purpose. The bedding was stained and blankets were clearly old and worn. There obviously has not been any attempt to make necessary repairs or upkeep in many years. The hotel is in poor condition overall. I would describe it as old and rundown! Would I stay there again???? Absolutely not! We booked 2 rooms because all other hotels were booked and our friends were so grossed out they drove 2 hours home after a long tiring day instead of sleeping there!
Bad location. Seemed really dirty and old.
The location and the mattresses were nice and firm. The manager was friendly. It was dingy looking and the phone was not charged and therefore didn't work. That's a security risk for guests. Staff didn't tell me that I needed to flip a switch on the wall in order to make the window unit's switch operational. The continental breakfast was just Corn Flakes, coffee and stale croissants.
I loved the decor and colors of the room as well as the large tv. There were several bugs, including one about the size of a dime. Plus there were stains on the walls, furniture, and carpet. I didn't look like they did a good job cleaning it.
Not a thing!!!! It was in a horrible location and the hotel was a mess. Our room was just getting made when we arrived around 2 pm , The room was hot and very disgusting! I wish I had looked at the room before handed my credit card over to the employee there, Their ice machine wasn't even working Ive stayed in a Howard Johnsons before and its a shame that their name is on this awful motel.
Facilities were very well kept. Room was very nice, and looked out over the Bay Area. Great location to GasLamp Quarter, restaurants, and connects to Petco Park. Great proximity to the convention center. Staff was accommodating. Concierge and valet staff were very knowledgeable on good places to eat/see in San Diego and other surrounding vicinities such as La Jolla, Coronado, etc. Also, got a little discount on zoo tickets by purchasing them at the hotel. Valet parking is a little steep. They charge $40.00/day. I agree they should charge for the service as its quicker and easier for someone to park your car and bring it to you, but $40.00/day is a little high. On the upside, you can use it as much as you want.
The room was clean and well laid out. The bed was comfortable, and the windows was nice and big. The bathroom stayed humid/moist for a long while after taking a shower.
Loved the location, bed, look and feel of the room, and the staff. I stayed in a water facing room with a (sort of) balcony on the 20th floor. It was a tremendous view I had a fantastic time. Couldn't possibly be closer to gas lamp district The room was a bit small and unequipted for the price per night. No microwave or refrigerator unless you call and ask for one to be sent up which was a bit tedious. Overall only complaint I could have
Staff were very nice. Clean hotel. Very accommodating I got charged $42 fot valet parking. Valet parking should be free. You are already spending money in staying in that hotel why wouldn't the valet parking be included?? That's one thing I was Not happy about.
it's a great location. Easy access to any part of sd. Our neighbors were partying until 4 am despite complaints. Hotel did not do anything about it.
Its was clean staff was amazing I have nothing that we didn't like
I love everything about this hotel! From the location, the rooms, the staff, the bar and restaurant, to the new friends I made.
Very friendly and helpful employees everywhere! Need better nacho chips
friendly staff, very clean rooms, beautiful view, accessible inconvenient parking fees for valet, no fridge in rooms, pricey
Solid hotel as always Front desk clerk who checked us in was not professional and quite curt. Train your staff for those who travel far distances who deserve a little common courteously, will you?
Staff was very courteous, rooms were clean and well stocked, beds were comfortable and had clean sheets. Clise to bars and restaurants. Overall very comfortable. Location is a bit far from the beach
the floor was sticky..when u walked around on it your feet would get black..beds were hard..towels were thin..tv was small and you couldnt turn off closed caption..neighborhood looked dangerous..toilet was broken on one side..no iron and ironing board the floor was sticky..when u walked around on it your feet would get black..beds were hard..towels were thin..tv was small and you couldnt turn off closed caption..neighborhood looked dangerous..toilet was broken on one side..no iron and ironing board
Air conditioner didn't work well, bed wasn't confortable, bathroom faucet didn't work properly, shower appeared very dirty and would not used.
I like every thing , every thing was very good and I enjoyed my time very much. Nothing was not good.
This guest did not leave comments about this hotel.
I found bugs roaches in the bed
The shower had good water pressure. Property is very run down and note is a very good state of repair. Room was not clean, linens were old and tattered, unprinted whole repairs in walls and ceiling throughout. Parking and outdoor lighting were horrible.
The second room we got was really nice & the bed was very comfortable. We got to the hotel about 1 1/2 late from check in & it still wasn't ready at all. We had come from almost a 2 hr drive & were really tired.
The hotel has water damage and it was raining and leaked in the room all night couldn't I sleep. Worst hotel I have ever stayed.
Reservations were not ready at check in time (3pm). Returned at 5 to check in, they gave me my key. Walked to my room to find that it still had not been cleaned, and had no bedding. Room also smelled 100% cig smoke, even though I asked for non smoking
Owners on sight and very pleasant. Carpet was old and dirty. Room smelled less than fresh.
Tv, bed, shower The clerk warned me ahead of time not to call him, but tech support when I inevitably can't log into the wifi. Breakfast is terrible. Receipt had to be specifically requested
Comfy beds, free breakfast and wifi Construction in the pool area under my window early in the morning.
Room was good sized. Bed very comfortable. The bathroom was very utilitarian and there was water leaking from toilet or bath. Fan was too loud in there too. Not enough power outlets.
The staff is not friendly , we were a travelling family and arrived very late at night . The desk attendant was uncaring and insisted we pay extra fee for a mistake with online booking to downgrade from a king-size room to a standard double bed. Also there was no parking space available, Guest parking lot was small and trasy. We had to park down the street and walk in dark night..
location, layout of hotel (multi-levels, outdoor), clean rooms, beautiful views, pay for parking, confusing layout of hotel, rooms were a little outdated
Location was across the street from Old Town. Finding parking on the street on a weekend was almost impossible. You have to buy a parking pass from the hotel for an extra $16 per day.
This is a beautiful Hotel above San diego's Old Town with rooms in different buildings set on the hill, The look is old Spanish style with open patios and fountains and an amazing view all the way to the bay. There is a very good Mexican restaurant on the premises with breakfast included that is much better than your average included breakfast. The staff was courteous and helpful and they seemed to like working there. I was there 4 days on business and very much enjoyed my stay. The only issue might be for those who are challenged with stairs.
Rooms good space- How CLEAN the rooms are and the small extras provided ..Water btls- coffee extra Towels on request. Hotel in the center on the city street event. perfect for walking no- car traveling. needed. Hotel Cafe available again very nice. all the staff ready to serve and extremely friendly. We have enjoy our 2nd year now at this Hotel. we had a Fabulous stay!!!
Traveling on business - very easy access from airport and to the clients I worked with. There is plenty to do within walking distance being in Old Town - or you can stay at the Hacienda and enjoy their amenities. The staff at the Hacienda were welcoming and accommodating to any request that I had.
The venue and area was so beautiful. It had everything there. Will definitely come back The elevator was broken.
Hotel advertises they have shuttle service, called before booking to confirm shuttle service but was never told its within certain hours and areas. construction going on, detour is pretty bad when you are at the end of the hotel.
The Hacienda came through for us with flying Mexican colors on Cinco de Mayo Weekend The hotel staff must be commended from Jesus the Hotel Manager to Celine on front desk staff to Kasandra in house keeping. You all deserve a big Cinco de Mayo Gracias!! What a view and sounds of the Old Town Cinco de Mayo festivities from our balcony. Muchas Gracias Hacienda - we'll be back !!! Nada !!
I liked the location, cleanliness, and that there is a restaurant/bar on site. The airport shuttle is a plus. The shuttle services only takes you to the airport, the restaurant/bar is expensive, and the layout is confusing if you stay in building 6. To get to building 6 you have to go up stairs unless you can park in the parking garage.the doors have gaps under them so small critters can get underneath.
Location was great
The view was beautiful There was no parking in my section of room stay so I had to park and the other side of the building and to top that off I had to go up 75 stair steps 4 total flights because the elevator was out of service with luggage it was even harder very disappointed with that situation
It was in a fantastic location close to Old Town, and San Diego State Park. Rooms had small kitchen with all necessities available for our use. Breakfast was included WiFi didn't work consistently, property too spread out. Had to go through so many gates, and up and down stairs to get to pool, and restaurant where breakfast was served. Depending on who was on duty, the desk clerks were rather passe' about helping us figure out how the bus system worked, or answering questions about the property and how to find the pool, restaurant, etc. One night we used the elevator to get up to the restaurant to go to dinner, and by the time we were finished with dinner and on the top floor, the elevator was out of order, and we had to use the stairs. For us this was no problem, but we saw a woman who could hardly walk, and what was she supposed to do in this situation? I do have to say that we liked the location so much that we will probably stay at the BW Hacienda again. If I had small children, all the stairs would have been a nightmare!!
Value for money. Free breakfast. Free Wi-Fi We came here just rest are night as we were out aunt m sight seeing all day. Bare minimum facilities. Overall cleanliness is not that great. Inside and outside.
The kitchen suite was a nice surprise. No breakfast available until 7 am was tough. We checked out at 5 AM. 7AM is quite late to start breakfast. Nice restaurant next door.
Price and nearness to Qualcom Stadium.couldn't We had called one week in advance to change our reservation. When we arrived there was no record of the change. We were lucky that they had vacancies. In the confusion, we were overcharged for four nights when we only stayed three. The desk clerk couldn't directly refund us $89.99, and we are having to dispute the charge through Discover.
Decent suites at decent price. 12 dollar cab ride to Viejas arena. Parking a bit of a hassle when garage is full. Only ice machine is by second floor elevator. Elevator is super slow, and the trudge up to the third floor was a pain. Other than that, good value. I would stay here again, but would book earlier to guarantee second floor room.
One of the dirtiest hotels I've ever been too. We paid for 2 queens but they only had one king avalible so my husband and my friend and I all slept cramped into one bed. When we walked into the room there was an over powering smell of mildew. All our towels were wet and stained and the bathroom was doscusting. There were fingerprints and smears all over the door. The light switches were all pushed in and broken. I've stayed in some icky places but this one takes the cake. It's rated so high for what quality it offers. Also not handicap friendly
good breakfast. good choice of cable TV stations available. very convenient to our son's place. staff was late opening breakfast room morning we left. 1 of 2 beds very uncomfortable.
Very quiet and peaceful. Great for me and my family. Not enough coffee conditments in the room.
The kitchenett was the best quality in the room. The non smoking room smelled of smoke and cigarette buds were left on the walkway. The room was in need of a good cleaning.
There were bugs in the beds and in the bathroom. I had to check the morning of my first day as my daughter had bug bites all over her.
I liked the value for the room, the type of breakfast they had, it was just muffins, juice and coffee. Room was very spacious. We had 4 adults and 4 children and we all fit in one room comfortably. I like how they don't charge for children that's great, since we were able to get one room. I didn't like how the bathroom was kind of dirty and the kitchen had this awful smell to it. It smelled like bad breath, it was terrible and it was only in the kitchen area. The bottom of the shower was almost black, but I mean it didn't really matter all that much since I always wear flip flops in hotel showers.
Pool was always empty. We have a special need child. Empty pool worked good for us. A/c , fridge were noisy
Pool size was nice. Location was in quiet neighborhood. Hotel needs some updating and some deep cleaning. Hotel needs overall TLC to be worth the price being paid for.