Hotels in Tower Hamlets - London

Negativ:: The air conditioning wasn't working and the windows don't open. It was very difficult to sleep in the hot room. We were only in London for 2 nights. We informed the front desk very early on the second day before our 14 hour tour hoping for it to be fixed when we returned. It wasn't, and we were too exhausted to try and change rooms, so we slept on top of the bed trying to stay cool

Positiv:: Staff were all pleasant and helpful, large comfortable room, convenient location, relaxing atmosphere, good towels and complementary toiletries.

Negativ:: Small window made it a bit dark in the room, housekeeping slightly inconsistent, loud whistling noise when running bath/shower, no cutlery in room, no space for cold storage of personal items

Positiv:: Location

Negativ:: Entrance, elevator, hallways -- all gave the impression of being in a factory versus a hotel

Positiv:: The building itself was unlike everything I've ever seen. The rooms were incredibly large and well appointed mini-apartments. Amenities couldn't be beat. Staff was simply amazing. Restaurants and bar also get high marks.

Negativ:: Nothing.

Positiv:: Gorgeous facilities, accommodating staff, absolutely scrumptious food.

Negativ:: Noisy room.

Positiv:: Der Poolbereich, die Größe der Zimmer.

Positiv:: Die Zimmer sind groß und komfortabel Umgebung

Negativ:: Abfluss in der Dusche war ein bisschen langsam

Positiv:: Clean, comfortable, with a helpful staff

Negativ:: Room a bit plain

Positiv:: Excellent location

Negativ:: Uncomfortable ironing board

Positiv:: I would never recommend or go back to this hotel. Horrible value should have stayed at the Four Seasons for an extra 50.00 a night

Negativ:: This was one of the worst hotel experiences I've had in a very long time. The hotel was very poorly represented about who they are as a brand, quality of hotel, and by far not valued at 4 or 5 stars as they claim to be. Our first room was a deluxe with tower view. The carpet had tears in it, we had a leaky faucet, and later that evening we discovered the air conditioning didn't work. After many discussions with the front desk their solution was to move us to a twin bed room and put a fan in the room to cool it down. While moving our bags at 11;30 PM the bellman told us this happens quite often and they don't have maintenance on staff anymore. Having worked in hospitality and hotels all my career this is a clear sign to me that the hotel doesn't value their service levels. When having a hotel of over 700 rooms without maintenance on staff you're going to consistently have unhappy customers with service failures. I urge them to put this job back on payroll as it will help your service records considerably. After 3 phone calls the manager on duty Marga was helpful and compd breakfast and upgraded us to a suite the next night. These are all nice but it seemed like we were having to explain to them they needed to do something rather than them being apologetic about the horrible situation of our room and the huge inconvencice.

Positiv:: Being upgraded

Negativ:: The air conditioning not working and the room needing some updating

Positiv:: the view of the tower extremely nice service (besides check in) proximity to a supermarket, tube

Negativ:: the room is outdated and clearly needs painting job the hotel lobby smells! the room is very small

Positiv:: nothing

Negativ:: crazy hot place , slow elevators , old and stinky place , did not we say hell ?

Positiv:: The location and views provided by The Tower are perfect for touring London!

Negativ:: Significant amount of outside noise, at second floor level. Beds very uncomfortable.

Positiv:: Zimmer waren sauber und von der Größe ausreichend für ein junges Paar. Frühstück kostete uns wenn dann extra. Wir sind aber in unser Stammpub frühstücken gegangen für schmales Geld.

Negativ:: Umgebung ist super. Aldgate East Station und Busstationen sind gleich um die Ecke. Zum Tower und der Tower Bridge läuft man nur 10-15 Minuten. Super gelegen.