AC Hotel by Marriott Málaga Palacio

Die Schlüsselkarte hätte besser funktionieren dürfen.

Location was excellent, as was the room with balcony that had a view to the port. Staff was nice, housekeeping was great, it was very clean. Breakfast was super, all you could want, coffee was very good. Room service was efficient and quite reasonably priced, as was the lobby bar. Bathroom was spacious with very nice amenities. Bed was super comfy. And I loved the Xmas presents left for us in the room.

I would have given the hotel full points if they had had the AC on cooling but as it was winter they only had it on heating. With the +22 sunshiny days the room was hot! We were told to switch off the AC which we did, this meant there was no heating but also no ventilation. We were offered a fan but I don't see the point of moving hot and stuffy air back and forth. It was warmer than usually this time of year, we did understand that but why not switch the AC to cooling? Don't understand that at all. We tried sleeping with the balcony door open, it was cooler which helped but the cruisers and carriers in the port had their engines on all night and they were really loud (could hear them even with the door closed and curtains drawn). So we had five badly slept nights in an otherwise nice hotel that needs a bit renovation but nothing major. Will we return? No.

Most thimgs

Overheated room and on air con

Excellent location. Very friendly and helpful staff.

The hotel is a very popular meeting point for locals and tourists due to its roof top bar. The place is very loud and during the weekends and holidays totally overcrowded and chaotic.

Location Big sized room Views from top floor

Checking in and out is a nightmare. 8 staff including concierge running, rolling eyes, discussing issues in front of guests. Blaming system/software saying they can't do anything. When checking out I was not able to proceed the payment due to system breakdown. The gentleman asked me to write down my credit card details and said they would send me payment confirmation via email which I never received. The rooftop staff with no customer service also running and ignoring their guests. Aircon wasn't working in my room so night was freezing cold as it was December. Coffee machines in breakfast room - lots of hustle both for guests and staff as thry had to assist almost everyone.