Hotels in Gueliz - Hivernage - Marrakesch

Positiv:: The staff are super friendly and helpful, every thing is clean and the location it perfect.

Positiv:: Breakfast room service, the room, service

Positiv:: The accommodation , swimming Pools where great but above all the Staff where great.

Negativ:: All good

Positiv:: Top Service. Zimmer sauber. Freundliches Personal

Negativ:: Veraltete Technik und Zimmer. Zimmerservice war es nicht möglich Gerichte die man im hauseigenen Restaurant hat zu liefern. Frühstück für das Angebot zu teuer

Positiv:: The service was great

Positiv:: An oasis in marrakech. The room and facilities were amazing. Very helpful staff. Perfect for a relaxing vacation.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Die Unterkunft entspricht voll und ganz dem Standard der Four Seasons Hotels. Höchste Qualität auf allen Linien.

Positiv:: The property can best be described as a compound that functions as a respite from the hustle and bustle of Marrakech. The grounds are gorgeous and pool one of the best. The staff are exceedingly friendly and go out of their way to ensure your comfort.

Negativ:: Nothing

Positiv:: The poolside had amazing service! Complementary Ice cream & fruit that the wait staff brought around, complementary water with your own little esky, sunblock and books. All pool staff were amazing!

Negativ:: There was no dedicated ‘concierge’ desk. A young girl that they were training had been given the job to do this but could not answer anything! There were two senior staff women watching on without offering to come and help her or us with our enquires. Very unprofessional for this standard of hotel.

Positiv:: Freundliches Personal

Positiv:: Just I want to give some little information about four seasons in Marrakech it's very nice hotel and good location i recommend this hotel

Negativ:: What I don't like is they let my partner waiting in the reception for one hour because the hotel staff don't expect cash or somebody else bank card for the payment even i make reservation under my partner name! I try to call them again again they don't accept, they need the same bank card as what we use for booking. After that I have to go to make payment and use my bank card ! It's take for me one hour driving to four season hotel. i never had this problem with other hotels in Morocco and out of Morocco ,really I don't understand why❓it's very unbelievable and totally unacceptable !

Positiv:: Very nice pool and athmosphere

Positiv:: Very friendly and polite personal

Positiv:: fantastic selection enjoyed outdoor setting reception very helpful and efficient

Negativ:: service - had to ask more than once for coffee, water , cutlery - both days. balcony - couldnt use as had already been used by the pigeons - dirty

Positiv:: Best staff and great hotel and very clean love the smell allover hotel, great thanks to ayoub fron the night reception desk

Negativ:: The service was very slow!!!!

Positiv:: The Sofitel Marrakech was a pleasure from start to finish!

Negativ:: The only thing I would have preferred not to walk through the front lobby to access the pool.

Positiv:: Ein sehr schönes Hotel, doch das Zimmer leider sehr laut und dunkel! Das Frühstück sehr gut....... Die Poolanlage war sehr ansprechend, doch die Preise für Getränke oder Snacks übertrieben hoch!

Negativ:: Das Frühstück sehr gut, doch das Personal leider sehr schlecht organisiert. Außer an den letzten beiden Tagen! Hier wurde plötzlich übertreffliches bzw. übertriebener Service geboten!!! Sehr offensichtlich, dass es nur um Trinkgeld ging! Das ist allerdings generell die Mentalität!

Positiv:: Staff unprofessional. hotel is hold. would need a full refurbishment

Negativ:: location - close to city center

Positiv:: The rooms are a bit old but nice. The reception is great.

Negativ:: The food and the service. The food overall is just bad. We have been coming here for years and we could clearly see the difference this year. The staff in the kitchen and the pool is really not friendly and the room service is among the worst I have done. Used to be the best.

Positiv:: Amazing place, great location close to every nice spot in the city. Staff are amazing and facilities are clean.

Positiv:: Well, the room was nice, breakfast was great, swimming pool was good and staff very friendly and gentle. We really appreciated our stay. We were with a 3 month old baby and the staff at the pool was very nice and useful. I can only recommend.

Negativ:: nothing

Positiv:: Die Lage ,die Pool Landschaft,

Negativ:: Bedienung beim Frühstück langsam und nicht Service orientiert gegenüber dem Gast arrogant!

Positiv:: Great selection of food. Food was great and the Morocco restaurant was amazing. Staff were great too, they helped us sort out our boarding passes in the office and allowed us late checkout without charging anything and gave us a room with shower facilities before heading to the airport.

Positiv:: Huge property, enjoyed midnight walks and early morning strolls. Really beautiful area. E detainment staff made the stay even better. Very friendly and cooperative highly recommend this hotel to any family or couple.

Negativ:: Nothing it was fantastic

Positiv:: Hat unsere Erwartungen getroffen

Positiv:: Front desk, pool, bar and restaurant staff are excellent and friendly. Facilities were really good and thought out. Food was fantastic and catered for a variety of tastes and ages.

Negativ:: Entertainment staff focused on engaging with French speaking tourists. I think this related to Kapa having a greater foothold of the site and some of the entertainment staff appeared to be employed/sponsored by Kapa. It would have been a great touch to have tea and coffee facilities in the room.

Positiv:: Everything was amazing, thank you so much for the nice service and the nice food and hospitality

Positiv:: The staff were super nice and helpful. The hotel was very clean and the rooms a good size. We arrived earlier than the check in time of 3pm and they upgraded us and got us a room over 2 hours early with no charge, which was very much appreciated. The hotel has very large gounds with lots of green space and had pretty much every sporting facility you could think of, a little farm and loads of things to do. We really liked the adult pool away from screaming kids and as such was not too overcrowded and it had its own bar. The food was lovely and the free shuttle bus to the medenia was great. The hotel also exchanged money without charging commission. I would thoroughly recommend this hotel to anyone thinking of going to Marrakech.

Negativ:: Entertainment in the evening could have been better.

Positiv:: Everything

Negativ:: Nothing

Positiv:: Alles!!

Negativ:: Wlan sehr oft ausgefallen bzw nicht im ganzen Gelände verfügbar !

Positiv:: Nothing

Negativ:: I live everything, the staff, food, kids entertainment

Positiv:: Everything from start to finish, including check out options were just marvellous.

Positiv:: Very clean and superb staff

Negativ:: Nothing

Positiv:: Incredible staff,very friendly,very helpful,always smile... 10 +++ Good food. Extremely clean. Activities.

Negativ:: WiFi Room near kitchen exhaust fan .

Positiv:: Das Bett und der Rest war sehr gut, nur das Frühstück könnte man erweitern , es fehlen Brötchen, gekochte Eier , verschiedene Käsesortenund z. B. Thunfisch... daran könnte man noch arbeiten!!

Negativ:: Aufjedenfall das Frühstück!!!! Wenig Auswahl !

Positiv:: Could not bring food are drink in and food poor inside and drink is over priced

Positiv:: alles

Negativ:: nichts

Positiv:: The staff was amazing! Very friendly and very professional! Congratulations to Radisson. Also the food and the pool are great.

Positiv:: sensational breakfasts, an idea with an omelette according to your own guidelines is great, service very helpful, daily room cleaned, efficient air conditioning. the room was previously prepared and we could check in earlier

Negativ:: wrongly solved the question of elevators, they are like 4 elevators but they are always waiting for them for a long time, and the stairs can not be descended, they are so cleverly hidden

Positiv:: The staff were excellent

Negativ:: Pool was a bit small

Positiv:: The staff were extremely friendly

Negativ:: Nothing can be not like

Positiv:: Everything.

Negativ:: Nothing.

Positiv:: Location

Negativ:: - not clean enough. - poor facilities. - no enough breakfast options and not clean enough. - breakfast lack fresh items.

Positiv:: looooved this hotel! Recommend is 100%! You’re close to everything, supermarket, restaurants, 10min wall from Jardin Majorelle. The staff was super nice and kind.!!’

Positiv:: Breakfast was excellent. Staff incredibly friendly and helpful at front desk, facilitated day trips, taxis and printing plane tickets. Room service was fast and rooms were immaculate

Negativ:: One member of the bar staff was incredibly rude and aggressive, upon getting my drink order incorrect after specific instructions he proceeded to behave angrily and stare aggressively - he was remarkably rude and unfriendly both before and after this incident. It was very inappropriate and despite being the only negative of an otherwise lovely trip, was totally unacceptable.

Positiv:: Tolles beheiztes Schwimmbad!! Sehr nettes Personal!

Negativ:: Unbedingt ein Zimmer zum Schwimmbad hin buchen, in den Zimmern zur Straße kann man die Fenster nicht öffnen wegen der schlechten Luft und dem Krach!

Positiv:: Sehr freundliches Personal

Negativ:: Laute Nachbarn

Positiv:: Standard buffet breakfast. Served my vegetarian requirements.

Negativ:: Only issue is when it gets busy sometimes wait staff are dealing with too many people and some things get forgotten.

Positiv:: Lady at front door was very welcoming and nice. Porters were very helpful

Negativ:: Not enough privacy during hammam

Positiv:: I loved everything about this place the staff were incredible and attentive

Negativ:: Nothing I liked it all

Positiv:: The Egyptian manager was excellent excellent we would like to thank him a lot

Negativ:: . I did not the Moroccan ladies of the receptionist with black dress and short skirt she come front of my husband and start to look very weird to him .. I didn't like that unrespectable way ? Front of me

Positiv:: Everything was above the expectations

Positiv:: Amazing place made even more beautiful by the awesome staff. My son was hospitalised due to eating a burger from another establishment. The staff at the Savoy went above and beyond their roles to provide us with the very best of help and advice at this difficult time. From the amazing support from Murad (the guest reception) and Abdou - the front of house manager in booking us extra rooms for a further few days and making the process stress free and then the folks in the Restaurant (Hamza and Kaoutar to mention a few) who helped provide us with fresh mint and other requests to help my son get better. I could'nt have wished for a better team at this difficult time. On a separate note, the breakfast selection is huge and the food is clean and fresh. The hotel rooms and the bathrooms are nice and clean. Will certainly be using the Savoy when visitng Marrakech again.

Negativ:: Baustelle am Schwinmbad

Positiv:: Super Service und meist sehr zuvorkommende Mitarbeiter Zimmer top ausgestattet

Negativ:: Baustelle im hinteren Bereich des Hotels mit Abrisslärm Defekte Lampe im Bad und defekte Klobürste weder vom Zimmerservice noch von angesprochenen Empfangsmitarbeitern zur Behebung gemeldet.

Positiv:: Location

Negativ:: Very poor service , Unprofessional Staff Specially the Manager and the Reception Staff , Very Slow Service and if you wanna cal room service or housekeeping it will take you ages till they answer and ages till they come !!! The Staff at the pool area is unprofessional and slow and Careless . All in All not Recommended at All specially for people expecting a 5 stars hotel Services .

Positiv:: The location and staff they was helpful

Negativ:: The facility as AC WAS NOT COLD As well the mini bar

Positiv:: We liked the huge pool and the friendly stuff! Everyone was so kind and helpful with us.

Negativ:: We did not like the fact that we asked Savoy for a camel ride ( at the kiosk inside the hotel, where you book the activities ) and they did not mention it was a Group camel ride! We booked for 2 persons ( me and my husband ) and they never asked us if we wanted 6 more people with us. As a result, we had a delay of 40 minutes in the morning, even though we had booked for a specific hour the previous day. Furthermore, after a lot of wait in a minibus (waiting for 6 more people to get down from OTHER hotels) after talking with the other guys, we realized that they had paid less than us. We paid 1000 DH and the place they sent us was the worst ever. Camels tied very strictly ( as it was a group tour and they had not freedom ), guides who were hitting the camels to get up or sit even with lashes, and the worst thing of all, cockroaches in the one and only bathroom in the Palmerie. Please be more careful as concerning Where you send your customers. The last thing we did not like is that the woman in the entrance is not polite at all. She was checking our bags to enter the hotel we paid for? And even opened our bag to check because the Laptop was inside the bag? Not cool at all, we come to a hotel to relax, not to pass "airport" controls every time we come in.

Positiv:: Good location near mall and lots of restaurants. Clean hotel with friendly staff. Nice clean pools.

Negativ:: Even though my booking stated including city tax, they charged me extra for taxes. So, booking.com price is not the final price for the rooms when states including city taxes!!