Prime Hotel

For my trip the room was excellent and we had a great time. The only problem was that in order to get to my room walking thru the restaurant. I was under dressed at times and the looks from the patrons was not appreciated otherwise everything was above expectations.

The room was exceptionally clean with polished hardwood floors. It was spacious and cozy. The king bed was comfy. The mini fridge was a good size. We really enjoyed the closet door’s full body mirrors. Housekeeping came everyday during our eight day stay. They thoroughly cleaned the room each time and provided us with fresh sheets, towels, and washcloths. Rachel at the front desk was helpful and friendly. She personally hand delivered us washcloths to our room when we needed extras. The location was a few blocks away from the noisy center of South Beach, so we had peace and quiet for the most part. Overall, it was an amazing stay.

The cushions on the outdoor furniture at the pool area was not very clean, and towels were used to cover them up. The pool reminded me more of a big hot tub. The entrance to the hotel was through the fine dining restaurant. We walked in on a staff meeting one day which was really awkward.

Location was perfect! Everything was walking distance

Pool was too small and 2 ft deep

The location was great

The staff showed a complete lack of of professionalism. At 5am me and my fiancé were getting ready to check out. We had a plane to catch. We called down to the front desk 3 times to receive no answer. I then went down to talk to someone. When I got downstairs to the lobby. There was a sign on the desk that said someone would return soon. We waited only because we needed to get our car out valet. The only way to get our car was for the front desk to call the valet company. No one was there to assist us. We had to find a number to the valet company. Explain our situation and hope for the best. No one helped us for the next 30 minutes. I walked next door to the other hotel and a security guard at the Brown Hotel. He explained to me that no staff were at either hotel. I walked back to Prime Hotel and tried to call the valet company.We finally got in touch with someone from the valet company. Still after that, no one was there to help. Worst nightmare for a traveler on business. Do not recommend this establishment for professionalism or common courtesy for their guest.

The entrance was a bit weird and I would appreciate a better entrance into the hotel but my overall stay and appreciation for the hotel is a good and I wouldreturn.

The entrance to the hotel is a bit uncomfortable with the restaurant patrons having dinner and out of nowhere a hotel guess walks past their table with luggage. Bit weird and I would appreciate better entrance but my overall stay and appreciation for the hotel is a good and I will return.

Excellent location, modern bathrooms, quiet. Beach across the street.

Roof pool and terrace could be improved.