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Room was clean. Staff was friendly. Fairly inexpensive. Ridiculous parking, building not ADA compliant (people in wheelchairs can't get from parking to hotel without help), big ant problem in the filthy dining/lobby area, hotel is literally part of a shopping mall, issues with the air conditioning, overall a very poorly managed facility that needs some serious work to make things right.
The front desk ladies were so amazing and accomodating! I let them know i was there for a funeral and they were so sweet. They even called a couple times to check on me and make sure i was ok and if i needed anything. I told them i had to travel to canada on my check out day and even gave me a late check out time so that i could rest for my long drive. I thought the breakfast could have been a little better. The omelette had no taste and neither did the sausage. The scones and muffins were practically frozen in the middle. The waffle bar and oatmeal bar was excellent.
The service was excellent - very nice group of people - friendly - helpful. The shuttle service to the airport for connections and using the blue line was good. would absolutely stay there again if in the Chicago area.
the staff were very professonal and kind. the hotel is warm and nice. It is close to the airport. no
Awesome breakfast, incl bagles, eggs, bacon, waffles, yoghurt, pastries, and a lot of accoutrements. Beds were very comfortable, and there was a good amount of space. Beware of the shuttle hours--when we stayed there, it was every half hour, 5-11am and 3-11pm. Our bathroom was still clogged from the previous guest.
Breakfast was free but very nice: plenty, healthy, variety. Easy to find and park car. Nice open feeling of surrounding. Noisy next door neighbor during early evening.
The staff was SO helpful and friendly. We had booked two rooms due to the size of our family and they made sure our rooms were next to each other and asked how it was going on two separate occasions. Our rooms were clean, bathrooms clean and well stocked. The breakfast was nice. The pool was clean and well maintained and we loved that they had such long hours. Absolutely no complaints. Our experience with this hotel was WONDERFUL!!!
Das Hotel ist mit seiner Lage auf dem Flughafen-Geländer sehr gut erreichbar und ideal für eine Übernachtung, insbesondere bei business Flügen. Kaffetassen im Zimmer waren nicht gespült.
liegt direkt am Flughafen O'Hare; Terminals 1-3 in Fußweite, T5 mit Flughafenbahn zu erreichen; U-Bahn in die City fährt unterm Hotel los
Sehr gute Lage nahe Airport ALles Ok
Tolle Lage, mit leichtem Zugang von Ihrem Parkhaus. Höflich und hilfsbereit. Großartiges Frühstücksbuffet. Großer Fernseher in unserem Zimmer Nr. 302.
Tolles Hotel Bar mit Happy Hour und tollem Essen. Flughafen Shuttle Service Die Zimmer sind sauber und komfortabel. Die Parklage ist schwierig bei der Ankunft und beim Einchecken.
Space in the roomnothing
The rooms were new, clean, well furnished and well designed. Staff was friendly and attentive and the location is close to the airport and rental car returns. Just about as good as it could be. It was cold outside.. just kidding.. there was nothing objectionable.
Nice room and helpful staff. In and out easily. Parking is incredibly bad, so far away.
Hotel was very nice,great swimming pool and whirlpool.Rooms wer'e clean and service was friendly.
Proximity to my mom`s home. Very courteous staff.
I am in Buffalo Grove area every 3 weeks on personal business. I will not stay at Westin again. WiFi is additional cost and not cheap. Business hotels offer WiFi free of charge or included in room rate. Charged me $7 service fee for a drink from room service. The drink cost around $10. Ridiculous! When I complained, receptionist was not very interested in making a compromise or even removing it from the bill. I will not be staying at Westin again. I certainly will not recommend it.
the hotel was very nice, and service was excellent. nothing spectacular but perfectly acceptable. the hotel did not have a record of my reservation when I arrived and had to call booking.com to confirm the reservation. I do not know if that was the hotels fault of booking.coms but it was annoying
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Clean. Staff was great No food. But breakfast was nice
cleanliness of room check in staff
Wireless Internet, good parking lot, kind services, clean, spacious and two big queen beds. I wish the hotel price includes breakfast without extra charge.
Cleanliness. View. Thats about it Didnt like the fact that there was not enough spaces to park my car. The lot was completely filled, and the hotel offers no valet service. I wouldve happily paid $10-$15 for valet, instead of having to drive around the lot in circles for close to half an hour waiting for a spot to eventually open up. The staff didnt offer much helpful suggestions on where to park my car if a spot wouldnt open up. - The room was nice, clean, organized. My only complaint about the room was the bed and pillows. Most umcomfortable bed Ive ever slept on. No pillow top or decent padding on the mattress. You can literally feel the hard springs digging into your back. The pillows offer no neck support, so you pretty much have to bunch the hell out of the pillow so that at least your head and neck are comfortable. I woke up 4x during the night bc the bed was just so damn uncomfortable. -- I never write bad reviews about hotels ever because Ive always had good experiences, but being that this hotel is a Hilton, and your paying the Hilton price, the quality/experience was definitely below average and I wont stay there again. For the same price, there are far better hotels in the Rosemont/O'hare area that Ive stayed at, such as the Marriot Courtyard right next to the very same Hilton I stayed at, or the Springhill Suites less than 5minutes away. -- Overall, I wish I had my $200 back for the one night I stayed the Hilton. Not worth it.
The staff were particularly helpful which is always much appreciated.
Das Zimmer roch "ungelüftet" dunkle Zimmer; Geruch
Das Hotel liegt sehr nahe am Flughafen O´Hare, angenehm nach einer langen Reise. Der check -in läuft reibungslos. Trotz der etwas in die Jahre gekommenen Inventars, steht Sauberkeit und guter Servive im Vordergrund. Das Restaurant ist sehr gut, typische Auswahl amerikanischer Speisen, gute Qualität, üppige Portionen ! Faire Preise . Recommended ! Durch die Nähe zu Flughafen ist Fluglärm nicht zu vermeiden, Ohrstopfen nicht vergessen !
Es war alles in Ordnung. Das Personal war hilfsbereit und unser Aufenthalt leider zu kurz. Wir können das Haus gerne weiterempfehlen.
verkehrsguenstige Lage zum Flupplatz alles ok