The bed was so comfy; the room was spacious and clean. Free internet! They provided complementary coffee in the Lobby, well a lot of little things. The shuttle service runs every hour, I called the hotel and was advise to wait in the door number 3, the shuttle showed up after 2 hours. I arrived and they could not find my reservation provided by your company. Finally, they check me in and provided a free breakfast voucher for all the issues.
the convenience and location Pool was way over clorinated
The service was excellent - very nice group of people - friendly - helpful. The shuttle service to the airport for connections and using the blue line was good. would absolutely stay there again if in the Chicago area.
Awesome breakfast, incl bagles, eggs, bacon, waffles, yoghurt, pastries, and a lot of accoutrements. Beds were very comfortable, and there was a good amount of space. Beware of the shuttle hours--when we stayed there, it was every half hour, 5-11am and 3-11pm. Our bathroom was still clogged from the previous guest.
the staff were very professonal and kind. the hotel is warm and nice. It is close to the airport. no
Breakfast was free but very nice: plenty, healthy, variety. Easy to find and park car. Nice open feeling of surrounding. Noisy next door neighbor during early evening.
The staff was SO helpful and friendly. We had booked two rooms due to the size of our family and they made sure our rooms were next to each other and asked how it was going on two separate occasions. Our rooms were clean, bathrooms clean and well stocked. The breakfast was nice. The pool was clean and well maintained and we loved that they had such long hours. Absolutely no complaints. Our experience with this hotel was WONDERFUL!!!
Ease of check-in and check-out. wrong room given to us initially was corrected immediately.
The cost is different from the infomration from booking.com. Booking.com says $178 includes 11%VAT, Service charge and City/Tourist tax is not applicabile. On the other hand, the charged amount is 197.58 which mean $178+11%. Hotel explains that this is Booking.com's mistake.
Airport van service
Yes. My stay was inexpensive. But I didn't expect stained bed sheets, peeling bathroom wallpaper, and torn upholstery on the desk chair. This is not a 3 star hotel!
The hotel staff was very helpful in giving advice for dinner places and also providing directions to places. Having my grandkids with me, a pool would have been nice but the spa provided enough of an entertainment for the evening.
Clean bed Poor customer service, hotel.com and hotel website advertises "free airport shuttle" but when you call at 10pm or on a weekend to request your "free airport shuttle" they tell you that they only have it from 9-9 and only on weekdays. So whatever you were going to save on hotel price, you have to pay it on Uber or a taxi....FALSE ADVERTISEMENT!!!!! and staff instead of helping you they rather cancel your reservation (Ash was the name of the nasty front door agent)
Being set up for business clients was great Decor is looking dated but still clean and functionable
No public transportation accessible.
The staff was very polite and helpful
Nothing Smelled musty, took ac a couple of hours to cool the room off, towels were like sandpaper, elevator smelled of pot, our non smoking room was the opposite, young men in the lobby no shirt and pants halfway down their butt with nothing said. Will not stay their again. Rooms very run down and tacky.
Very helpful staff. Mediocre set-up, but not anything that I did not expect.
The staff was very accomodating and friendly! This hotel met all our needs and provided a affordable, clean and comfortable place to rejuvenate inbetween our day activities.
Good location - very close to O'Hare airport and good value for money.
Good parking. Friendly staff. Nice clean lobby. Room good, but the old zigaret smell disturbing.
that they didnt offer a shuttle to the airport the place smelt like smoke and the rooms looked run down and tacky
Free parking! The nightly room rate was good, but saving on parking saved us a bunch. Hotels closer to downtown Chicago charge an arm and a leg for parking. Breakfast was basic, but all we needed to start our day. Carpets were old and dingy. Bed covers were the same. Bathroom towels showed some bare spots. Sheets were clean.
Clean Location 12 miles from O"Hare 20USD taxi no suttle service bus not going on Saturday. Chicago center is 2 hours from hotel
The hotel was excelent and the reception was very talkable and friendly Everything was O.K.
a close convenient stay to o'hare
Room was quite spacious & comfortable. Room window was of small size.
Hotel close to airport but not too noisy - restaurant on site quite good with grat staff
The location was convenient for the purposes of my trip. Overall, it had the feel of "cheap" even though the price to stay was night. The clock radio didn't work, even when it was replaced with anotehr one. The business center charged for simple internet access (while the Comfort Inn in Skokie where friends stayed did not; I checked a-mail there!) The breakfast offering was tasteless, and the disposable plates & utensils just plain cheap!
good for the price
Warm breakfast The receptionists never show smile; shuttle bus interval too long
The room is large enough. The A/C is not work well
access to O'Hare airport
Location Remodeled but very poorly and free breakfast was gross and was discussed with the roaches
Very nice young lady at the reception. Very friendly.
Great location for flying in/out of Chicago. Front desk staff gave us a discount for long term parking during our trip, beat the rate at O'Hare. We will likely stay there again in the future. Entertainment in the morning consisted of watching a mouse make his rounds in the dining area.
The rooms were very clean, and smelled clean. Comfortable sleep number bed with nice size TV. Very comfortable stay. The guy at the front desk gave me a lot of attitude when I was checking in. He treated me and my girlfriend very poorly.
How much they knew about the "law". More than the police, apparently Everything
They had really nice rooms for the money I paid. I've stayed at very expensive hotels with run down rooms. The staff when I checked in and checked out was very nice and polite and answered all my questions. The breakfast was paid for in my reservation, however if I hadn't booked the room I did I would have had to pay $10 each day for breakfast. I didn't get to use the pool as it rained my entire stay but all the other facilities were nice.
Very clean, staff very friendly and helpful thin walls so can hear everything from surrounding rooms and hall. Sleep number bed would not hold air properly. Very loud hotel guests in halls and rooms til 3 or 4 a.m.
The big beds. And the friendliness of the house keeping staff. The hotel works with certain cab companies, and they are like the most expensive cap services. I don't recommend going downtown when using the hotels cab service unless you want to pay more than 50.00.
For a small fee we were allowed to leave our car in the parking for 4 days while we were out of town. Instead of having to pay for parking at the airport, which would have been twice as much. There was no Korbel brandy in the bar
The location of the hotel. Rooms are cramped and do not have one comfortable place to sit beside the bed.
clean and had a good breakfast had to wait 40 minutes for a shuttle. calling reception had no impact whatsoever!
Plenty of space and only 2 blocks away from the venue where we were attending a concert. Breakfast buffet was a nice surprise. Room was spacious enough for our needs. Steakhouse next door had good food and service. It was very convenient. Noisy place. Neighbors next door were loud until 2 AM as well as the people downstairs who stayed out on their patio -which made the noise echo. It sounded like we were surrounded by 10 different people. Walls were thin. One of the 2 beds deflated shortly after adjusting the comfort level. Luckily, we had been given a room with 2 beds so we moved to the other one. Unfortunately, the remote for that one did not work which is why we chose the other bed to begin with.
The staff and the hotel always make me feel very welcome and the rooms and amenities are perfect and very comfortable and always clean. /the location couldn't be better from shops and restaurants to being only a couple miles from the airport I think it has gotten a bit pricey....for the room.
Nähe zum Flughafen. Shuttle zum Airport Nein
Sauberkeit, großes Doppelbett. Flughafenlärm, war aber im Großen und Ganzen erträglich
Flughafennaehe, Shuttleservice, Indoorpool im verhaeltnis zum Standard etwas teuer
Für eine Nacht in der Nähe des Flughafen waren Preis-Leistungs-Verhältnis und Hotel in Ordnung. Bus-Shuttle war gut Serviceleistungen sind schwach und die Erklärungen erhält man nur auf nachfrage
Lage Achtung: den gratis Shuttlebus zum Flughafen oder zur Autovermietung nehmen. Die Rezeptionistin rief uns ein Taxi, damit wir zum sehr nahen Mietwagenverleih kommen konnten. Der Taxifahrer hatte keine Lizenz und hat uns beinhart 18 Dollar fuer 1 Meile verrechnet!
Close to airport. Convenient shuttle. Did attempt to accommodate my early check in after several failed attempts Computers were down, weren't attempting to accommodate my need for early check in because they couldn't see who had checked out. Ended up getting me in at 12:00
They went out of their way to make us happy. The pool was cold and the room had a lot of condensation by the window.
Location to airport, shuttle service from and to airport Major disappointment. Computer systems were extremely slow. Did not bring computer on trip to minimize luggage weight knowing that hotel would have computers available. Have used other locations computers and they were no where as slow as those at this hotel location.
The free shuttle to/from airport with very convenient times. No onsite restaurant -- room service is offered by an outside and off site restaurant. The restaurant at corner was just as good as the recommended one.
The room was very noisy. We were across from the elevator and the motor was audible every time the machinery moved. Very annoying. There was also a lot of noise from delivery trucks in the wee hours.
Clean. Staff was great No food. But breakfast was nice
nothing special I complainde hardly about the shuttle, because as I stayed at this hotel only overnight, I booked specially for shuttle, my surprise is thta when I called at the hotel at 11:00 p.m, the answer was that you didn´t have shuttle available afeter 10:30, at the counter the guy said that it is in you website, I extend him my copy from your website and I found nothing in it. I took a taxi the guy was completely lost for 30 mil. So you can image if I will book again with you. Sorry bad service.
room is good as usual compare with other holiday inns far away from the airport,
Nice workers Gave us defective room key, couldn't get in at side entrance or into our room
close to the airport Not clean. Staff seemed confused about what was included and what was not.