Positiv:: Excellent Staff. Comfortable clean room. Delicious hot breakfast with lots of choices.
Positiv:: The room was very clean, the bed was comfortable, the bathroom was nice, shower water pressure was good, toiletries provided were useful, the cable entertainment was more than adequate, the internet was better than most, and the breakfast buffet was excellent.
Positiv:: Staff was great. Very comfortable with easy access to interstate and services.
Positiv:: It was nice and clean.
Negativ:: Took several attempts for the door key to work. Also, the elevator was right next to my room and was not a quite operating one
Positiv:: Location was great and the breakfast was very nice.
Positiv:: Clean, newer hotel, with a great free breakfast. I'll definately be coming back to this one on our return trips.
It was a good hotel, convenient location and friendly staff. We will definitely stay here again as long as we get the correct room.
Positiv:: The staff was extremely friendly and the breakfast was very good with a lot of choices. I have kids so it was nice that they could all find something they liked.
Negativ:: We wanted a room with a door between the bedroom and couch area. We had one previously at this hotel. The description on priceline did not state the difference between this room and the step above which would have had the door.
Staff very accommodating, beds & pillows very very comfy. Room was spotless. Will definitely stay again when the need arises.
Positiv:: The room and bathroom were spotless, no hotel smells. And how to regulate the heat was great, no loud fan or heating unit kicking on to keep us awake at night.
Negativ:: The young lady who checked us in had trouble with the priceline receipt I had. Had to give her another credit card, double charged. Called the hotel and I was assured it would be taken care and we would not be double charged.
Other than the beds the hotel was fine
Negativ:: The beds were a disaster spent the night trying to sleep on the floor.
Will stay there again, staff extremely friendly and glad to see you sign in. Room was spacious and very clean. Very quiet through out the evening and night and the hotel was booked. Pools and exercise room was clean and easily accessible . Will recommend this to anyone I hear going to southern Illinois. I'm pretty picky and I would rate this a 10
Positiv:: Staff at check in/check out was very friendly - absolutely no questions on my part. Facility was clean inside and out - very welcoming
Positiv:: The staff at the desk named Jennifer was amazingly friendly. The hotel was spotless and the breakfast was well stocked and tasty!
Negativ:: No complaints!
Location is easy to find. Close to other motels, restaurants and gas stations. Will revisit.
Positiv:: Staff was extra helpful and friendly. Breakfast was above average from other hotel 'free' breakfasts.
Positiv:: Staff was excellent. The facility was clean and fresh. The morning breakfast was excellent.
Positiv:: rooms clean
continental breakfast was amazing
very friendly staff
Negativ:: only stayed 1 night
Positiv:: The staff were really nice and the breakfast was ok.
Negativ:: The room was terribly cramped. I could hardly get out on my side of the bed next to the air conditioner. I would much rather have had the couch gone and more room for the bed. Very bad to try to plug in our c-pap machines also. The temperature in the room was also hard to set because it blew right into the bed and not in the room where you needed it. Difficult to get the luggage cart in and out of the room because of the placement of the closet.
Positiv:: Nice sized king suitr and good breakfast
Negativ:: The furniture was extremely dirty and wouldn't sit on it. The carpet was also stained, in the room and in the hall. Terrible small in the hall of the floor we stayed on.
Positiv:: Die Zimmer sind sauber
Das kontinentale Frühstück war super
sehr freundliches Personal
Positiv:: The rooms and the beds were well designed, decorated and comfortable. The bed linens were high-end. The little bathroom toiletries were Neutrogena (quality body products)! The lobby, and it's décor was charming, sweet and comfortable - a real "home" feel. The breakfast bar had an incredible selection for morning food. All the staff that we came in contact with was nice, always smiling, and polite - it appeared they all liked their jobs! We WILL be back on future road trips.
Negativ:: Absolutely nothing.
Positiv:: We were tired after a long day on the road. We needed an accessible room and the Hampton provided both a good nights sleep and a room that worked for us. Well done!
Positiv:: it was not booked when I needed it
Negativ:: place was a bit run down. Had trouble getting hot water to the shower. they need a light-weight blanket for summer. It was either a sheet only, or a heavy comforter-like spread. I thought it was a bit pricey for the quality
Positiv:: The staff were very friendly and the room was clean. There are really no complaints.
Negativ:: The only thing was that the room didn't smell great (not bad, it didn't really have a smell.) But really it is a better room than I expected from the stars rating.
Positiv:: Closeness to restaurants, shopping
Positiv:: The location and the maintenance and cleaning crew are very nice.
Negativ:: The waffle mix was switched; cinnamon and original. This could've been a serious issue and when I told the front staff, she didn't show any remorse or even say thank you. Also I took pictures of dead bugs on my bed and she said her boss would contact me.
Positiv:: Nice and quiet place could be a little cleaner but was all right .
Negativ:: The water in the sink and bathwater seem to be stale .
Positiv:: It wasn't in my opinion a hotel it was a motel.
Negativ:: it was substandard. Scary because of its motel atmosphere and wasn't as clean as I'm use to. It was like one of those 'quickie ' stops. However it does go with the phrase ,you get what you pay for.
Positiv:: Location off the highway , the price was good
Negativ:: People smoking on the balcony Dirty / used bath towel on floor in bathroom was behind bathroom door
Positiv:: The fact that it serves breakfast
Negativ:: My room was not that clean and my Pillow cases had a smell.
Positiv:: Convenient location, great price, new carpet/bedding, fridge/microwave in room. Manager on staff was accommodating and pleasant. Good for a no-frills, basic overnight stay.
Negativ:: In general, hotels with outside access to the rooms make me feel not as safe, but neighborhood was TOTALLY fine. They need new beds and pillows.
Positiv:: Needs to be demolished and a new one built!
Negativ:: OMG the shower is a pipe coming out of the wall!! Looks like an add on.
Positiv:: Reasonably priced, great location. Good breakfast offerings, reasonably clean.
Positiv:: The mattress was firm and slept well. The little coffee pot worked as intended. There was a Gideon Bible in the night stand.
Negativ:: The door was floppy and missing the bottom sweep. Cleaning was not well done. (Used washcloth on the shower curtain rod!) I needed the internet access code, but I could not get anyone at the front desk, either by phone or by going down and calling out!
Positiv:: Remodeled rooms
Negativ:: the room was extremely dirty the freezer in the small refrigerator was full of ice and totally unusable the shower didn't even have a head on me spigot coming out of the wall
Positiv:: Location, that's the only good thing to say. I will never stay here again.
Negativ:: If I weren't so tired when I got there I would not have stayed!!!!!!
Positiv:: It was the lowest rate I found
Negativ:: I didn't feel completely safe. My door did not have a safety latch and was loose. Whenever another guest opened the hallway door, my door shook like someone was trying to open it.
Positiv:: Great staff. Very friendly and helpful.
Negativ:: It was unclean - the carpet, the bathroom, the walls. I didn't get much sleep because there was a lot of noise going on in the hallway and outside my window .
Negativ:: There were so many issues with the room. Kick board off in places, mars on the walls, etc.
Positiv:: Good location and price.
Negativ:: You could see under the door to the outside.
Positiv:: The location was perfect.
Negativ:: The bed frame was made of a 2x6 box with two 2x4s across the middle. Sleeping was not comfortable. There was someone else's soap still in the shower. Left room in the morning, come back in after noon and there was no sheets on the bed and no clean towe
it was in a bad all around -- and in a bad area - nasty
Positiv:: nothing was good about this hotel
Negativ:: the pillows were dirty black with stains - had to get new ones
Negativ:: The staff was not particularly friendly. The room was dingy. The bathroom had a lot of mold
Negativ:: Substandard security; substandard privacy; common areas unkempt; pool closed and polluted;
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