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The staff went the extra mile for our comfort. Very helpful and congenial.
Plenty of shops and dining right outside the door.free ample parking is nice.warm afternoon cookies. Lumpy beds, warm water for tea in lobby at mid day.
Jennifer memorized my name from the moment she checked me in, so even after five days all I had to do was tell her I was checking out and she took care of it without me having to say anything else. Very fancy hotel with great staff.
That the location was wonderful. The complimentary breakfast was also very nice. Only, that when looking to book the reservation it was hard to find king size bed in one room for 2. We ended up with a lakeview & 2 queen beds, and it wasn't necessary, but also not horrible or a inconvenience.
Room was clean. We had left a hotel with bugs and we very pleased to find NONE, and we looked really hard lol. Front desk staff always greeted us with genuine smiles. Entire hotel was in great condition. A lot of hotels in the area were run down but still charged a lot because of location. This place was in a good location AND looked well kept :) Each queen bed only had 3 pillows so, with 4 girls, 2 people only got 1 pillow each. I am sure that if we asked the front desk we could have gotten 80 pillows. We were just too lazy to pick up the phone.
The Room smell like urine. Carpet had a strong odor as well as the comforter.