Almost everything about it was amazing Their pool facility does not have a hot tub
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
Kind helpful staff
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Check in staff was friendly and helpful. Elevators did not work.
super clean, friendly staff wish they had a jacuzzi
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
Comfortable bed; nice free breakfast dining area; friendly staff.
Staff + location Mattress
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
The comfortable beds Very noisy air conditioner
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
Our room was clean and comfortable. The staff was very friendly and helpful with advice on local restaurants. The busy divided highway made access by car difficult.
My shower and bed. just stayed there for a place to sleep and fuck.
Not much We reserved a room (200 dollars) when we arrived we were told that the carpets had just been steamed and were damp. Two hundred dollars for a room with damp carpets. That is inhospitable! They moved us to a room with only a shower that was habitable. But our stay was spoiled. Never again!
The pictures include the breakfast bar which appears to be against the wall. It isn't, there are staff behind the counter charging you for food. No complimentary breakfast. Also the food seems microwaved. You are better off eating outside of the hotel.
No complementary Breakfast
What I did not like at all. Was that while the air conditioner ran, which was unfortunately none stop. It was like sleeping right next to a big running diesel truck! Maybe worse!
Location, basics like clean and neat room with clean sheets, clean bathroom and towels. No frills, but why pay for extras when you don't need them. Maybe the price offered could be a bit lower than what we got because a large part of choosing a budget hotel is the 'budget' part of it and at $$$ the price of this hotel was not 'budget' really budget.
there were no towels. bars of used soap in the sink and the shower. There was a completely used roll of toilet paper as well a used feminine hygiene pad sitting on the top of the toilet. Room was never cleaned and was too tired to deal with complaint.
good for one day or two day stop over excellent staff and very clean room they can provide microwave in double bed room as most of the people who book this type of room have kids/family with them
The rooms were really clean and price was affordable. The amount of hotel room doors open at night with truck drivers sitting in there drinking and being loud. Lots of trucks and drivers. Also, not a great location. Didn't feel safe at all.
Remodeled room was clean and comfortable, including small desk. Quiet too. Bed was good, bathroom small but very clean. For my first stay at any Red Roof Inn, I was positively surprised
This guest did not leave comments about this hotel.
Not much. Flat screen TV and free internet. Terrible value. No ironing board in room. No fridge and microwave. Very old motel. Stains on the carpet. Right next to a highway. Tiny double beds. Overall a bad hotel.
nothing everything. The receptionist was bad, the room was not clean, there is no elevator, price is high too.
This guest did not leave comments about this hotel.
very clean room, could smell that it was cleaned with bleach upon arrival. check in was quick and easy
Not much The place just felt dirty. Floor was a little sticky. The place looked worn out. I arrived around midnight. No-one was at the desk but there was a sign saying will be right back. Went to the phone to call and it didn't work. The wash cloth (white) was kind of gray. Maybe something was wiped up with it washed and put back in service. Was noticeable next to the other real white wash cloth, Towels were rough except for the two bath towels I used. I will usually wake up early and do some work. I couldn't. I showered, shaved and went to work early.
Das Hotel ist für seine Kategorie absolut in Ordnung. Zimmer sind geräumig und sauber und das Personal ist freundlich. Verbesseren könnte man die Auswahl beim Frühstücksbuffet und die Weitergabe der Information über Restaurants in der näheren Umgebung.
Freundlichkeit aller Hotelmitarbeiter, Zimmerkomfort, Parkmöglichkeit, kostenloses WLAN, gutes Frühstücksangebot
None When I booked this online the charge was $189. I was charged 259 plus taxes. $314.74 Total. wow! What a rip off
Spaceious room and bathroom, clean linen and rags. Heating system
Bed was very comfortable, staff was terrific. Bathroom needed some cleaning and the one of the towels had a big yellow stain on it .
It was very easy to access and extremely clean and friendly. No hastle whatsoever I didn't see any
Staff was good and helpful The king bed was in bad condition. The middle of the matress had an over use. It felt like a whole in the middle. As if someone very very heavy used it for a long time. I had a backache after just one night. All yhey need is to replace the mattress and it would be a great room to rent.
The room was comfortable, clean. The bed was comfortable and the bedspread was white and very clean. That gave me alot of comfort knowing that the prads are washed often. There was a restaurant which was very good , but the menu was rather limited.
Clean, easy to make reservation, friendly staff
Hotel was clean, in convenient location, and included Wifi and free parking.
We never ended up going.there was a snow storm and i was stuck 2hrs away with no refund
The staff was very helpfull with directions and knowledge of surroundings Tv had lost signal a few times...
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
Very clean hotel. Seemed well run. Parking was difficult
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
The room was newly renovated. It was extremely clean and comfortable. It was quiet and private feeling. The queen bed that we had was very comfortable. We had a suite, which was comfortable and spacious. The breakfast that was provided was filling and of good variety and quality, especially for a hotel breakfast. The wifi was easy to connect to and plenty fast. The staff was especially friendly and helpful. We needed directions for transportation and restaurants and they went out of their way to make sure that we were given clear instructions and quality suggestions. The price that we received through using Kayak gave us a great suite at the price of most small rooms elsewhere. I really couldn't have been much happier with our stay. The breakfast staff could do a little better job at washing the dishes and utensils more carefully. There were a few times that I had to leave a plate or fork laying on the counter because it wasn't sufficiently clean. They did a great job of keeping up with the number of people eating each morning though.
Pool only open 12-9 pm. Big disappointment to us as we would have picked elsewhere had we known.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
The Conceirge did a fabulous job!
Hotel staff was great.Loved the pet friendly environment.
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
Stylish, very friendly and helpful staff
Excellent hotel- would defintely stay there again.
The staff was professional and patient. The room was wonderful. Nothing.
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
location and a safe area friendly staff , luxury hotel
I loved that they provided us a cot for no extra charge, the beds were comfy, everything was very clean, people were nice, everything was great! I didn't like the expensive breakfast, it was pricey and not very good at all, maybe a free continental breakfast would have been nice.
Hotel was spacious and they had a Starbucks in the lobby To start they double charged me and it took over 12 hours to get my funds back and all the manager said was well I'm happy you got all of your funds back. Disregarding it was my birthday weekend and when they did that it overdrew my bank account and I was not able to do anything because they held my funds. On top of that the setup in the room was terrible you can't see the tv from your bed you have to sit on the couch. The tv was so old picture was terrible and screen kept going black so we changed rooms! last But not least after they cleaned my room my diamond earring went missing the manager on said they are looking into it and the lady who cleaned my room left and said she probably swept it up and they wouldn't find it ....we probably won't be back
Liked the spacious, clean, new room. Enjoyed working out in the fitness room. Close to Boston, N.H. and VT. Also, Waltham has a vibrant downtown with lots of good restaurant and interesting shops. No free breakfast.
Was perfect for a night getaway to relax and unwind. The bed was so comfortable, you sank right in
Very clean and the bed was really comfortable. Loved having the Starbucks cafe but would have liked some sort of complimentary breakfast available. Great location for our purposes and loved the underground garage. Nothing
Location was not that far from Alewife train station. Which made it easy to get in and out of Boston w/o paying an arm and a leg for parking. Breakfast was outstanding. Staff sneezing and not covering up.
This guest did not leave comments about this hotel.
Great breakfast and staff at breakfast. Bathtub and bathroom getting dated. Needs more elegant updated reno
Great staff as always The room was horrid. And with the hotel full I couldn't move. I even took pictures to ensure that I was believed about how disgusting this room was.
room...(suite) well appointed and clean . bed comfortable. Buffet breakfast, with omlette station very nice bonus. Overall very pleased.
The staff is fantastic! Need to update the rooms and fix minor repairs such as carpet,kitchen,walls,etc.
Free hot breakfast and full kitchen in the room. Room showing some ages
The size of the rooms and full kitchen was very nice The breakfast buffet was fairly disappointing
it was very well staffed, had folks glad to help me get a taxi, and the room was spacious and very nice. breakfast: excellent the bathmat was not clean, was too small! but the lovely desk staff moved to check on it asap an were glad to learn of a problem.
the rooms were really nice and the staff was great. We got a free upgrade and had 2 rooms that they did their best at getting close to each other. Made the stay very enjoyable.
Location, quality of bed, and kitchen. Front desk staff was excellent. Fire alarm went off early in the morning during our stay. Dresser top drawer was busted.
Noise from highway
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
nice hotel. Good room accomodations. very comfortable. There was a power outage during our stay that affected the elevators...had to carry our bags downstairs upon our departure. The breakfast service was not good. wait staff was not attentive.
pool was great, nice and warm.
liked the location. peaceful town. I was very dissatisfied. When I arrived to the room was under construction but I was told it was "newly renovated". The room had a wet and moldy odor to it like water was sitting in there. The ceiling vent had no cover and the air condition was not working properly which caused my stay to be very uncomfortable . When I called the desk to address the issue they did not respond. not happy with this stay which is a shame because it is a very nice location.
Love the restaurants for both breakfast and lunch so we had no need to go into town for meals. Only issue was that the sign on the neighboring building made us walk into the wrong office at first. If a road sign could just be placed in that parking lot I think it would help a lot of people.
clean efficient hotel There was a loud wedding party. Couldn't fall asleep till ~ midnight because of yelling and screaming. Hotel staff didn't do anything.
Friendly people/staff. Nearness to train. The only thing I did not like was your booking agency. Discovered too late that we could have had a $60 cheaper rate had we booked directly with the hotel. Shame on you!
Easy highway access Older bathroom. Could have been cleaner.
The food prices at the Café were too expensive.
Service was very good. Weather....not your fault
The Hilton/Dedham was a pleasant surprise for the money. It was very comfortable from the moment I checked-in. The staff were very very professional and helpful. The room was clean and welcoming.
It's close by my proffesional enviroment in boston