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Clean and well designed. Infastructure is in need of updating, i.e. outlets.
The rooms were clean and beds comfortable, though on the second day, they didn't replace all the glasses with clean ones or clean out the ice bucket. At check-in we were informed our 2 rooms were no where near each other so they checked us into 1 room and told us they would call when the other room was ready. They didn't. I had to go down a couple of hours later to ask for our other room. I made the reservation months ago so they should have put the rooms side by side but they didn't. Furthermore, I had a package at the desk, which they did not tell me about.
Nice updated decor and furniture. Hotel personel was friendly. Bar restuarant closed early, by 11 pm so it was hard to get something to eat or have a cocktail/ nightcap.
The staff are very nice and accomodating. Rooms are comfortable and include wifi. The restaurant is just ok
Easy about 1 mile walk to back bay. Room smelled musty. First was given a room that wasn't cleaned properly. A shirt was in the corner of the room and a black mascara mark on the pillow. Then was moved to a room with a balcony which was nicer but still smelled musty and had eaten food(baba ganoush) left in the fridge. Housekeeping needs to improve! Will never stay again. Hyatt Regency in East Boston by the airport is way better!
Parking shoub be free.... One reazon i change to anotyer hotel.... But the night i stay was perfect.. Larry G
The room was cleaned and well maintained. I found the shower to be really tiny, not enough room but I can ignore that There was no coffee in the room
It was comfortable. The staff was awesome. It was run down and the parking was over priced considering there was a lot of empty parking spots and outside the city.
loved my room and the location!
GREAT location. Nice room with a good layout. Comfortable bed. Extra pillows. There were flying gnats in the dining area and the bar area. Really unpleasant.
Good elevator security, location, friendly doormen, the staff apologized for not taking care of my water problem or leaving a note. Didn't fix the loud banging noise when I used the hot water in the bathroom sink, mold in the shower drain, shower clothes line didn't work, no Boston papers available, coffee poor quality, Starbucks croissants were day old and cost $4+, I had a view over industrial Boston, obstructed by the gym. Even the gym faced away from the water.
Good level of service and venue Pool is too far from rooms
Hotel is clean and comfortable, Free wifi. High parking costs
Special thanks to Maria at the restaurant, and Roe, the omelette chef for outstanding service. Nothing.
The online description advised on-site parking, it sure was, at $38 a day, I could have stayed at the Marriott down the road with free parking $38 a day parking, turned my $150 room into a $200 a night room after taxes, very deceiving
sehr gute lage war an sich alles ok, jedoch relativ teuer
Die Anlage war schön am Charles River gelegen.Die Aussicht auf die Hochhäuser war auch beeindruckend. Für ein Fax schicken 15 Dollar, Internet halbe Stunde 30 Dollar und die Zimmerpreise sind meiner Meinung auch überzogen. Wenns aber bezahlt wird , können sie es auch verlangen. - nur zum schlafen !
Die Lage des Hotel ist ausgezeichnet, die nähe zum Zentrum und die Lage am Fluss. Dass Hotel über einen Schwimmbad und einen Fitness Center hat die frei benutzt werden können, macht den Aufenthalt sehr gemütlich. In der Nähe befindet sich auch eine Schopping Male, wo mal allerlei Sachen schnell Einkaufen kann. leider war mein Hotelzimmer direkt neben dem Liftaufzug was etwas störend war beim Einschlafen.
Gute Lage mit toller Aussicht (wenn Zimmer auf Fluss gebucht wird), Mitarbeiter hilfsbereit Aus europäischer Sicht sind die Zimmer durchschnittlich bzgl. Komfort und Luxus. Klein bemessen
Wunderschöne Laged des Hotels direkt am Wasser. Öffentliche Verkehrsmittel schnell zu erreichen. Walking distance to city.
sehr gut Zimmer, Pool
Tolles Hotel für einen Boston Besuch. Alles einwandfrei, recht gute Lage, perfekter Service und Freundlichkeit. Einfach nur zu empfehlen.
Alles vorhanden, was man sich in von einem Hotel erwartet. Eismaschine am Gang war zu hören.
Mir hat die Lage, die Aussicht aus dem Zimmer und die Bar besonders gefallen. Der Preis war sicherlich sehr gut fuer Boston.
Ein sehr schönes und zu empfehlendes Hotel; sehr guter Service. Die Innenstadt von Boston ist zu Fuß leicht zu erreichen. Die Telefongebühren sind viel zu hoch. Also lieber nicht zum Telefonhörer greifen.
ein modernes gut gefuehrtes Hotel mit sehr freundlcihen Mitarbeitern
Schönes Zimmer, gute Ausstattung, kostenloser Internet-Zugang, freundliche Mitarbeiter. Auf Reklamation über sehr laute Zimmernachbarn wurde sofort durch Vergabe eines neuen, sehr leisen Zimmers reagiert. Klimaanlage auch in ausgeschaltetem Zustand nicht geräuschlos
Zimmer und Lage Wireless Connection hat nicht wirklich funktioniert, Zumindest nicht mit Apple Computer. Und die vorhandene Beschreibung passte am Ende nicht zu dem wie man sich einwaehlen sollte.
Convenience to the interstate, not far from the Boston area. Breakfast selection and variety. Cleanliness, One of the quietest hotels I have stayed in,.
Quiet, clean, excellent staff, very good breakfast. 20 minutes from Boston downtown.
Staff + location Mattress
Breakfast was much better than average hotel breakfast. Staff was very friendly and professional. Room was clean with lots of easy-to-reach outlets for charging electronics. Shower drain ran slow.
Friendly staff helped us find local activities for one of our family members. Breakfast was great - well managed, clean, friendly atmosphere,, and great selection.
Nice breakfast and breakfast room with a variety of seating. Spacious room. Quiet. Great location. Clean. TV channels did not match list in room. No microwave in room. Awkward parking. Wasteful laundering of sheets and duvet cover for extended stay. Also wasteful discarding of partially used toiletries. Awkward configuration of bathroom amenities since toilet and sink were often used by second person while shower was in use. The space was very tight.
The comfortable beds Very noisy air conditioner
Comfortable bed; nice free breakfast dining area; friendly staff.
Clean, quiet and extremely comfortable. Luxurious bedding, mattress and furnishings. I did hear the alarm clock in the room next to me go off at 5am. This was disturbing but the hotel was very quiet and sound proofed.
The suite was one of the cleanest I've ever stayed in, the overall design of the building is magnificent and eye catching, it is not easy to get lost in the building, the workers were all friendly, and there included breakfast was more than we had hoped for. Overall it was a wonderful experience and we intend to stay there again. The Internet was slow and lagging in the bedroom but they had notes placed in the room apologizing and expressing they were working on fixing that issue.
Suite was great for family of three. Good breakfast.
Easy to reach, good parking, spacious, quiet room, very good breakfast offering. Staff was not welcoming, seemed rather bored. Hotel lobby was not clean, and the carpeted stairs to the mezzanine level were dirty when I arrived, and still dirty on checkout the next morning. Not expected for a Hilton property.
The hotel is very nice, more like a luxury hotel than an extended stay. The breakfast bar is really really good. Probably one of the cleaner hotels I have stayed in. I got the room for 145, which was an absolute bargain IMO. Great place, very professional staff. Not much the hotel can do about it, but if you are sleeping in the front room of the suite, it is very loud when the other guests close their doors. The manager should test it out sometime. Maybe put door closers to prevent unintentional slamming?
I loved that When i told them my Finance was the day of our stay, not only did all the front desk know about it and wished her a happy bday. They went the extra mile by giving her a card, balloons, and chocolate cover fruit. It made her super happy. I couldn't have asked for a better place to stay!!! there is nothing not to like
The Embassy Suites were nice overall. Only complaints, the bed was awful, and many children were running around like it was playground.
Complimentary buffet full breakfast. Easy to get to off interstate. Suite style amenable to family visit. Beds not comfortable, too soft. Limited room amenities.
Room was huge and very comfortable. I would stay again without a doubt. Breakfast was blah.
The rooms where big and clean. The continental breakfast was excellent and had good variety.
I just loved everything and I will definitely go back again and again
We liked the layout of the hotel how it was open and everything was in one building also the glass elevator. the staff was over all friendly. When we arrived they first put us in a room where the thermostate was broken and a panel was off and against the wall. When we called the guest services first said they would send someone up to fix it an hour passed and we were freezing so I called back and they didn't even remember I called than they sent up someone with new keys for us to a different room this guy was the electrician and knew the system was broken. The bathroom did not have a fan so the bathroom filled up with steam when you took a shower Than the elevator was dirty and the pool was freezing cold and the hot tub had chunks of hair and dead skin along with other things floating in the water. The room service and breakfast both made me and my boyfriend sick. We definitely will not be returning.
While staying two nights we had need of the business center to print flight tickets and 2 out of 3 computers were not working which led a back up of guests needing the computers. One belligerent guest would not allow us even to request when he would be finished so we could use it and proceeded to push me out of the room. After approaching the front desk into this matter they checked into it but he had already left. I've worked in a NYC hotel in Times Square for over 20 years and even I hadn't encountered this situation. You might need to look into keeping this up to date since it is now becoming more prevalent and almost necessary to keep the web and wifi in working order.
Hotel staff was great.Loved the pet friendly environment.
The staff was professional and patient. The room was wonderful. Nothing.
The Conceirge did a fabulous job!
Stylish, very friendly and helpful staff
The bed was very comfortable and the robes were a little wild but very nice. Room was clean. Decor was a little over the top in the rooms themselves but the common areas were very nice.
the friendly and helpful staff. the bathrobes and bath products. we did not bring our pet but we like that the hotel is pet friendly and would consider staying there with our pet. liked the complimentary glass of wine we couldn't think of anything
Excellent hotel- would defintely stay there again.
location and a safe area friendly staff , luxury hotel
Staff is professional and very nice and helpful. Hotel is well kept. Excellent free coffee in the morning. Water in the evening. Parking is not free but reasonable. Beds are very comfortable. Cute pets in the hotel sometimes.
Comfort was good and staff was really helpful. the upholstery and wild animals fur decorations of my room! Gosh, how kitsch! ;-)
Everything. Starting with the deco going from the confortable rooms and ending with the amazing food.
Not much We reserved a room (200 dollars) when we arrived we were told that the carpets had just been steamed and were damp. Two hundred dollars for a room with damp carpets. That is inhospitable! They moved us to a room with only a shower that was habitable. But our stay was spoiled. Never again!
The pictures include the breakfast bar which appears to be against the wall. It isn't, there are staff behind the counter charging you for food. No complimentary breakfast. Also the food seems microwaved. You are better off eating outside of the hotel.
I was very pleasantly surprised at the overall professionalism and courtesy of the staff. The location cannot be beat if you're visiting MIT.
Close proximity to T stop is ideal. Bed was lumpy, hot water in sink was dangerously scalding.
on the T very basic room for the price
Nice view, good shower, renovated lobby Room was old and unremarkable
The location. They offered none of the amenities that typically are offered free at any other hotel I have stayed in. Very low value for the top money they ask for. I won't be staying there again on my next trip to Cambridge.
Location to the T- able to access the whole city from the hotel Room was small for price
Convenient location. Clean room. Very helpful and pleasant staff. It's shocking that for the price you pay for a room at a Marriott that Wi-Fi or wired Internet connectivity is not free. Really? Bathroom vanity was very small, too small for two people to be getting ready at the same time. The under-mounted bathroom sink wasn't installed under the granite, vanity top correctly...surprisingly low build quality or QA, again, for the price of a room at a Marriott.
The hotel was incredibly clean. The fitness center had all we needed. The staff was welcoming, friendly, nice, helpful and very funny. This was a five plus star place for a cheap affordable price. We LOVED this place and we would stay at this hotel again. There was nothing not to like. I truly love how clean it was. It could have done without the "NY parking charge" but as New Yorkers we get it.
Staff were pretty friendly. Took 30 mins to find my booking. Rooms and facilities are old and run down. No room service. No beer on tap in the bar (i mean it is Boston) . Breakfast was expensive and poor quality and selection.
nice view of boston-- too far to walk comfortably to cambridge
That it was being renovated, leading to a messy lobby, busy elevators and noisy early in the morning
Having to pay $35 to park my car. Given location of hotel, how do they expect people to get there other than by car. It is not like the hotel was in downtown Boston. Should be free to Marriott members. Breakfast was o/k.
Great value for a roomy and spacious quiet location. I loved the shuttle it can pick you up near the stations but I wish I knew coming in instead of walking there. No real amenities but there are renovations underway. Snacks were only provided on the first night not second.
Staff was great, excellent location, great breakfast (not included, at least at my rate). Comfortable room, nice bed, etc. Heating didn't work, on a rather cold night. It was a bit like staying in a tent during winter camping that way. Staff indicated to me that the heating units (they were old school, but I wouldn't have minded if it worked :) are all in process of replacement.
Sawing and screwing noises woke me up at 7:30 am.
The management was fantastic.
Very clean and comfortable. I was a single girl and I needed help with my bags which were very heavy. I called up the concierge and the front desk 4 times but no one came to pick up my bags and I had to lift 3 bags on my own..
Friendly staff A bit far from Boston downtown
The staff was very helpful and nice. I made a reservation for the wrong night with kayak and they guided me step by step to correct the error without penalty ( even if I already passed to deadline to cancel). While I was on the phone in the lobby the night manager brought a bottle of water free of charge.
Check in staff was friendly and helpful. Elevators did not work.
Gorgeous hotel, updated and clean, showers mediocre, must try salted caramel cake. 30 min taxi to rail. No airport shuttle offered.
The hotel was clean and had all the amenities you might need during your stay. Parking garage has in and out privileges. Hotel is quiet & beds are comfortable. There is a Dunkin' Donuts across the street. Don't stay here if you are hoping to be close to Boston. It's definitely outside the city. It is easy to find though. It's located just off the highway.
Kind helpful staff
The bed was very hard. The room service was a disaster. They gave us bread with fungus!! and a pitch of water to make coffe!!
I always adore that special white tea smell of the westin. The building itself was beautiful... All glass...the girl w the red hair in the front was super sweet and as always the hotel room was very clean and well kept. Always love the Westin!
Nothing Booked 5 weeks ahead of time, confirmed my reservation via email the day before and was still double booked and unable to stay at the hotel. Poor business practice to do that to people.
Almost everything about it was amazing Their pool facility does not have a hot tub
super clean, friendly staff wish they had a jacuzzi
Für USA-Verhältnisse ein historischer Ort mit entsprechendem Ambiente. Sehr großzügige Abmessungen des Zimmers.
zentrale Lage, kostenfreier Internetzugang, originelle Ausstattung, nettes Personal
wunderbares kleines Hotel mit sehr gutem Frühstück, absolut reizendes Personal, beste (ruhige) Lage beim MIT und gleich bei der U-Bahn-Haltestelle, man ist in 5 Minuten in Downtown Boston oder Abends im Harvardviertel.
Entering the premises from highway is awkward and puzzle-like, even with GPS. It is advertised as a non-smoking premises, while our room had a strong, terrible odor of stale tobacco smoke!
Seems in need of a renovation - lots of things in room not quite right. TV didn'the work, A/Canadian struggled, ripped blind, stained carpet. Didn'the like paying for WiFi separate, but when I did, slow, slow, slow.
The comfort of the room, access to the pool, room service, the price, and the quick check in and out. What I didn't like was that me and my children were placed in a room (some short in communication between front desk and person checking the room), with a man we did not know. He was coming out of the bathroom, when we entered the room. Thank God he was nice, and also very understanding. That could have turned out bad since my daughter was the first to enter the room.
The staff was fantastic. The hotel was beautiful and had everything you could want. The mattress was warped and we could not get comfortable.
The nice part of the hotel was the location and appearance. The worst part was being accused of stealing by w staff member who was not on the clock. She called my boyfriend and I "these people". Her tone of voice and attitude was completely uncalled for especially at 4am. Also the room above mine smelled like cigarettes because the people above were smoking. My room has no fridge so I could not store the food I paid for so that was thrown away and a waste of money. In the morning my breakfast order was messed up twice which was also paid for. The room above or below mine was playing music till 5am. My boyfriend and I had no sleep.
the pool was nice for the kids and we had adjoining rooms off the highway so the noise we were not used too
Starting with the stringy towels (The kind that you would use to wash the dog) The one bar of soap, very small. The $9.95 a day charge for internet. The security bar for th door that was loose and stuck thought I was stuck in the room. No refrigerator and a small ice bucket. It help exactly two small glasses of ice. I was shocked that this was a Sheraton The desk clerks new nothing about our event or that the event had a block of rooms reserved. I will not stay there again.
Lots of amenities, pool, fitness center, nice lounge So large parking is sometimes a bit far, however, plenty space available.
Clean hotel, comfortable beds -Very difficult to locate even with GPS -Sink was made for hobbits -Who doesn't offer free wifi with the hotel room these days? -Staff seemed untrained and uninformed about the local area or between shifts (the night shift didn't really know how to handle misinformation between different shifts)
Very clean hotel. Seemed well run. Parking was difficult
I liked the proximity to Boston College. The room was cleam and comfortable. There was no foreworning of the extensive remodel going on. The hotel will be nice when finished, but was clearly not at its best. The restaurant was terribly disappointing-food was not good, and very expensive.
Noise from highway
Arrived at 130pm to check in but was told room wasn't ready. When I returned later that night they told me they were overbooked and bumped me to a hotel 20 minutes away. Even though they paid for the cab it was an inconvenience.
The rooms were decent size and nice overall for the price. NO PARKING!!!! There was no mentioned of no parking when booked my stay and had to pay $28 a day for the parking garage. So it was a group of 6 people with 4 cars....$28/day each. :( The staffs at reception were rude when I asked about parking. This was not a good experience and would not recommend to anyone.
Parking is 1/3 of the cost to stay in the cheapest room! We paid $100 for a small room, and parking cost $30. When we were searching for hotels - we filtered with " free parking." When we got there - not only was it not free, it was OUTRAGEOUSLY priced.
The hotel is very cute and very well run. In the lobby, they offer free coffee, tea, juice and water. I had to switch rooms, and they were very accommodating. The hotel is super noisy. You can feel and hear the T (subway) running under the hotel. And my first room had beautiful windows onto Mass Ave, but they were not soundproof. It was unbearably noisy.
Great location. Very pleasant staff. It was not really a hotel. More like a boarding house with short-term rooms. Almost a dump.
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Friendly staff went out of their way to see that we were taken care of. Not a thing
Good place, excellent service they did not leave any room for expectations. NA
The hotel is conveniently located to Harvard. Great location. The rooms are beautifully decorated, and I appreciated the complimentary coffee, tea, juice, etc. The staff was very polite and helpful. Unfortunately, I didn't know the subway ran right below the hotel on Mass Ave. This was pretty loud and interrupted sleep. I stayed on the first floor facing Mass Ave so a room on an upper floor near the rear of the hotel probably would have been better.
WALKING DISTANCE FROM EVERYTHING, VERY FRIENDLY STAFF
This guest did not leave comments about this hotel.
Staff was friendly, lots of choices for breakfast, comfy beds, and clean rooms! Location wasn't to bad, but I did end up taking a taxi to Boston. Better if you know your way around the public transport or can drive, not too bad if you don't mind cab fare!
Good location that we choose to get to airport easily. Our room was clean and spacious. Excellent value. The vanity area in our room was small and difficult for 2 to use. that may have been particular to our room.
Easy check-in and check-out. This is in good proximity to most of the downtown Boston sites. The hotel offers a shuttle to the train station as well. It was what I expected for the location, it wasn't the most up to date or clean hotel.
The hotel smelled heavily of cigarette smoke despite being a nonsmoking hotel. The mattresses were old and broken down. There was trash littering the hallway that was never picked up during our stay. The hotel shuttle took nearly an hour to pick us up at the airport and when we left, we had to wait for quite awhile to take the shuttle back because they would only make trips at the top of the hour. The shuttle wasn't in use or anything, we just had to wait for their arbitrary timing, which we weren't informed of in advance. Really, the strong cigarette stench was the worst part -- our pajamas smelled of it the next day and had to be laundered.
Lage zum Harvard Campus unfreundliches , wenig hilfsbereites Personal, Heizung nicht im Zimmer seperat regulierbar, zugiges Fenster in der Duschabtrennung ohne Sichtschutz trotz EG, Frühstücksreaum im Keller ohne Fenster bei Neonlicht
Frühstücksbuffet für amerikanische Verhältnisse ok kein safe, keine zimmereigene Klimaanlage->total schwül im zimmer, aber man konnte immerhin Festern öffnen. Bei einem war nur das Moskitonetz kaputt->Mückenstich (und die sind im Osten der USA echt pervers!!)
Sehr freundlich. Bestes grosszügiges Frühstück. Ruhiges, zentralgelegenes Quartier.