Staybridge Suites Times Square - New York City

freundliches Personal informiert. Ruhig.

Unser Zimmer war nicht gemacht worden.

The breakfast was just OK they did have free laundry facilities which was great the staff was really nice and accommodating they did offer to hold our luggage for us since we checked out hours before our flight left. They are really close to the Broadway theater which was the purpose of my visit super close to all of the action in times square really close to a lot of good places to eat. The Room does have a small kitchen which makes it convenient if you want to pick up Snacks or food to cook on your own to save money.

The Room was really small. Plus our shower door didn't shut all the way so each time we took a shower the floor was drenched. The window in our room would not shut all of the way so we got the noise from outside. There was a part of the carpet in our Room that was coming up. The Room with also very musty most of the time. They also only have twin beds rather than Queen beds so with 2 to a bed it was a bit of a tight squeeze.

Just ok and needs some work.

Staff were friendly and customer service was great.

The hotel was so busy the three elevators could not handle the volume, it took 30 minutes to get your floor sometimes. The room was ok, it looks like they tried to modernize it but fell short. The TV channel selection was horrible, I think we had 5 channels...well not really because the reception worked for only three. The pillows were so hard and big that it felt like my head was resting at a 90 degrees. The bathroom needed some work. The seal around the shower door was missing about half of it and water leaked all over the floor.There was a chip missing from the shower floor, this could be a breeding ground for bacteria. The room was clean and the bed was comfy. The free breakfast was fantastic...real food! Overall ok but I won't go back.