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The location was great We booked this hotel for one night, thought we'd have a calm, relaxing day by the pool and enjoy the ocean view. We didn't realize just how family oriented this hotel is. There were kids everywhere, running and screaming, not what we were looking for and certainly not what we paid for. We should have paid a little extra and gone across the street to pelican hill. Bit, once we have a family of our own, we'll know where to go.
wonderful facilities, large and comfortable villas, lots of activities low water pressure and the hot water took a long time to warm up.
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
I was a beautiful place to stay, clean and the staff was great. I would surely go back and stay longer for pleasure this time!!!!!
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
Reliable excellent service and accommodations! We are always impressed with our experience at Ayres!
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
haben uns sehr wohl gefühlt, sehr saubere Zimmer, gutes Frühstück, sehr freundliche Mitarbeiter, gepflegte Anlage, Kino und Einkaufsmöglichkeiten zu Fuss erreichbar
Sauber, gut organisiert, nice continental breakfasr
Diese Lodge ist wie eine Oase in der Wüste. Das Zimmer war sehr ruhig, der Innenhof war wunderbar, und ich habe wunderbar geschlafen. Das Internet war gut, und es gab einen kleinen Kühlschrank, Mikrowelle und Safe im Zimmer. Sie bieten auch ein kleines, einfaches Frühstück. Ich kann diese Lodge weiterempfehlen.
gute Verkehrsanbindung und Infrastruktur, Frühstück inkl. und ausreichend
Gutes und sauberes Hotel mit einem netten Garten. Aufmerksame und zuvorkommende Mitrabeiter. Passables Frühstück im Butterfly Room. Passabler Pool und Laundry Room. Wir waren im zweiten Stock des Gebäudes B einquartiert. Kein Fahrstuhl, mussten Koffer schleppen.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
Pool The Ocean View Room was not Really an Ocean view. We had to spend a lot more to get a slight view of ocean.
Suite at the Montage was fantastic with views to die for - great property with paths to the beach. The room had a comfortable bed, plenty of closet space, the room was made up at night with turn down service - overall one of our favorite places of all time, ever! Food items a little pricy ($100+) for 2 omelets and Belgium waffles for breakfast and while we like nice places to stay we often find that the "high end" food is a little too gourmet for our tastes and we found ourselves not eating on the property after the first day.
Swimming pool and sea view were so beautiful the room is a little small
Excellent service. Staff were very helpful and friendly!
Nice area to behind the hotel to walk. Larger room size Service was somewhat lacking. I stayed 3 nights. My room was never serviced by the cleaning crew after I checked in. Mattress was very firm and not very comfortable. Hotel nickel and dimes for everything. Self parking was $22 a night. Hotel Concierge wanted to charge me an additional $20 a night when I (a solo traveller) requested a king bed upon arrival instead of two queens, even though the hotel was half empty and the published rates of the king rooms were $35 less a night than the nightly rate I had paid for my stay.
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Spa was amazing! Pay for parking and taking extra money for deposit
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
The friendliness of the staff
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
It was close to malls and movies. Not the best views in Newport
Ein 5 Sterne Hotel in perfectem Zustand , excellentem Service mit einem eingewachsenen exotischen Garten in einer herrvorragenden Lage und Umgebung
Das weiche Bett ist eine Wohltat für den Körper. Das Essen im hoteleigenen Restaurant ist ein Genuss. Die Hotelmitarbeiter sind aufmerksam und zuvorkommend. Das Hotel liegt direkt gegenüber des Fashion Island Shopping Centers. Für einen Fernsehabend im Zimmer unbedingt ein Muss: Popcorn und Nachos beim Zimmerservice bestellen - Geschmacksexplosion garantiert!
Nichts Die Handtücher waren billig, Resort und Valet Gebühren waren schon sehr hoch. Ich fühlte mich, als ob ich im Holiday Inn wäre. Wir werden nie wieder dorthin zurückkehren.
In der Nähe von Newport Restaurants Besteck vor der Tür fanden benutzt um 16 Uhr einchecken. Um 23:30 Uhr Besteck immer noch da. Beim Einchecken fand auf dem Waschbecken Wimpern verwendet. Es gibt keine Badewanne. Entäuschender Aufenthalt für den Preis von $220 pro Nacht
Toller Fitnessraum und Pool. Sehr schönes Ambiente im Freien. Das Parken kostet zusätzlich $ 35/Tag. Die Zimmer sind sauber, aber fühlen sich alt und billig an. Sie fügen 20% Trinkgeld auf die Rechnung für jeden Service hinzu ... Essen
Nice facility, friendly staff, comfortable large room. $28 for parking in a non-enclosed lots seemed kinda high, but what can you do. A 3.5-4 star hotel at this rate you really can't complain
Loved that the bedroom was separate from the family room, complimentary mini fridge, bath tub & stand up shower was a big plus, easy access to freeway, food & beach! Other than noise from remodeling, I love love love this location!
The large bathroom with a separate shower and bath was amazing. The bedrooms had doors separating it from the spacious living room. The bed was extremely comfortable. There were 2 TVs with a fairly good selection of channels. The hotel is located away from places to eat so ordering room service sounds great but it's extremely overpriced. Price of parking was ridiculous. Sofa bed was extremely uncomfortable and the extra blankets were scratchy.
Newly remodeled and well kept up. Quiet, and a great view. Service at the cafe was awesome. The price I paid was a very good value.
Parking should be more clear that it is charged.. I would have rather just ubered there
$28 for parking a night? Like just hide it in the fee or something because it's just ridiculous. I'd guess that 95% of guests arrive with at least one car.
They charge $25 for parking and there are no other parking options.
The views No air conditioning
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Zimmermädchen klopfte nie, super schwarze Vorhänge Wir hatten einen Aufenthalt von 5 Nächten und alles war perfekt Nichts Es sei denn, sie wollten, dass ich einen kostenlosen Aufenthalt bekomme??
Lage. Starbucks im Hotel. Super Ausstattung im Bad. Es gab ein Problem mit den Betten bei Ankunft. Abgesehen davon, war es ein sehr schönes Erlebnis.
Das Hote ist sehr schön eingerichtet und auch von außen sieht es klasse aus. Es gibt ein großes zweistöckiges Parkhaus, indem wir kostenlos geparkt haben. Bis ins Zentrum von Laguna läuft man ca 20 Minuten an der Hauptstrasse entlang. Auf halber Strecke ins Zentrum gibt es auch einen Supermarkt, viele Restaurants und Cafes. Das Frühstück war nicht ganz so toll, denn man aß in einem Meetingraum. Es gab überhaupt keine Bedienung, nur ein Zimmermädchen war für das Buffet zuständig. Es gab weißes und braunes Toas, Bagels, gekochte Eier, light Joghurt, mehrere Sorten an Frühstücksfloken mit Milch und die Möglichkeit sich selber Waffeln zu backen. Aber es fehlte einfach an Atmosphäre.
The restaurant service was the worst service I have ever experienced in 35 years of travelling to the USA. The waiter at breakfast on both mornings was the worst I have had anywhere in the world.Despite complaining on the first morning the service was the same the next day
Close to the mall. No clean rooms available upon arrival. It took 40min waiting in the lobby to get a room that was already reserved.
veronica was very helpful showing my wife and i the wayto the pool she went out of her way to help us when i booked breakfast buffet was included when i arrived and try to get our voucher for breakfast the desk said it was not included this added 100 more dollars to my stay so all in all it was not a great deal
Nothing Wifi never worked although several attempts with staff to fix issue Executive lounge sub par Room sub par Parking charge per day too expensive
Good location, since it's close to the airport. Facility is extremely outdated, room was tiny and noisy. Parking is an additional $22 per day, which is robbery. I suggest you stay at the Irivne Wyndam instead.
We enjoyed the beds. We had a great night sleep.
Staff, always professional always polite. Pool fantastic, Spa clean and warm. I loved the Bed, super cloud pillow topped, room clean. Bathroom luxury, from soaps to towels good size. 24/7 always staff on hand. Had starbucks in hotel foyer. Blackout curtains kept morning sun at bay. My 71 yr old mother did not enjoy the pillow top beds, suggested they smothered her. Could hear some trucks on highway braking in mornings and night. It is geared for business, so appeared everything has an additional cost per unit.
Sehr gutes Frühstück und abends (17:30 bis 19:30) kostenlose Cocktails bzw. Getränke. Zimmer sind sehr gut ausgestattet. Parkgebühren wurden separat erhoben, das sollte im Hotelpreis enthalten sein.
Insgesamt ein tolles Erlebnis für den Parkplatz zu zahlen