Beautiful resort! Loved our room. Food was amazing! Love the boutique on site. Front desk was great. Had an early check in. Staff overall was very slow and not to experienced when it came to bellman and room service. Every time we called for something we sat on hold for a period of time. Then when we left the resort i couldn't see out of my car windows. I had hard water spots all over my beautiful clean mercedes. The sprinklers covered my car and when i asked the valet to help with windex they looked at me like I was crazy.
The place is awesome and we really enjoyed it The place is 5stars but the service and the employees are 0 stare
EVERYTHING was Amazing. The view, service, room service, amenities and the room was perferct We loved everything
the views and the bungalow room was great food service (both in room and at the pool lunch) was slow, inaccurate and not as expected. although the food quality was very good.
Much better than the Ritz @ Laguna Nigel or Montage. Outstanding service
gute Verkehrsanbindung und Infrastruktur, Frühstück inkl. und ausreichend
Diese Lodge ist wie eine Oase in der Wüste. Das Zimmer war sehr ruhig, der Innenhof war wunderbar, und ich habe wunderbar geschlafen. Das Internet war gut, und es gab einen kleinen Kühlschrank, Mikrowelle und Safe im Zimmer. Sie bieten auch ein kleines, einfaches Frühstück. Ich kann diese Lodge weiterempfehlen.
Sauber, gut organisiert, nice continental breakfasr
Gutes und sauberes Hotel mit einem netten Garten. Aufmerksame und zuvorkommende Mitrabeiter. Passables Frühstück im Butterfly Room. Passabler Pool und Laundry Room. Wir waren im zweiten Stock des Gebäudes B einquartiert. Kein Fahrstuhl, mussten Koffer schleppen.
haben uns sehr wohl gefühlt, sehr saubere Zimmer, gutes Frühstück, sehr freundliche Mitarbeiter, gepflegte Anlage, Kino und Einkaufsmöglichkeiten zu Fuss erreichbar
every hotel staff is friendly! beach access! free parking, free breakfast small bathroom
Great location They are doing 'renovation' so I'll give them the benefit of the doubt but the hotel just seemed 'tired' Rooms are very small. Rooftop deck is great but super crowded and we were never able to get a table in the evenings
Loved the location. Also very friendly staff and included buffet breakfast was nice. Room was very small and dark. While it was clean, the carpet was old/ dingy.
Charm and the outstanding staff None.
This guest did not leave comments about this hotel.
quaint and cozy and a great location room was a bit small
Bizarrely decorated room (room had been redone recently) that made me feel like I was in medieval times. Weird. Breakfast was good and the hostess there was very friendly. IT IS SO LOUD I COULDN'T BELIEVE IT! To get to my room, I had to walk by the public men's and ladies rooms which patrons of the very loud and busy bar use. 15 people waiting in line, blocking the hallway, and at one point, someone vomited. Not pleasant.
This guest did not leave comments about this hotel.
Location to beach. Safe and fridge in room. Great hotel staff--very friendly. Fabulous hot breakfast--great food w fresh fruit, crispy bacon & hot coffee. Room was hot. They provided a portable ac but it didn't work & was extremely loud. After replacing it twice, the 3rd unit worked. Used ear plugs & cover our heads w pillows to get any sleep! I will never stay on 1st floor again!
Das Hote ist sehr schön eingerichtet und auch von außen sieht es klasse aus. Es gibt ein großes zweistöckiges Parkhaus, indem wir kostenlos geparkt haben. Bis ins Zentrum von Laguna läuft man ca 20 Minuten an der Hauptstrasse entlang. Auf halber Strecke ins Zentrum gibt es auch einen Supermarkt, viele Restaurants und Cafes. Das Frühstück war nicht ganz so toll, denn man aß in einem Meetingraum. Es gab überhaupt keine Bedienung, nur ein Zimmermädchen war für das Buffet zuständig. Es gab weißes und braunes Toas, Bagels, gekochte Eier, light Joghurt, mehrere Sorten an Frühstücksfloken mit Milch und die Möglichkeit sich selber Waffeln zu backen. Aber es fehlte einfach an Atmosphäre.
the location was the best part of this hotel stay and it had a full kitchen, as well as the location being close to where we had to be. At first when we got there @ about almost midnight there was a complaint about the noise and the worker was not really worried about his complaint so that worried me...then when we checked in she gave us the wrong room on the wrong floor making a long night even longer...the breakfast was not the best, if you are a cold person you should take more blankets
Beachfront room, great service Heat(not in hotel's control), but first room we were in had A/C inadequate to cool room. Changed rooms and did much better.
Near the ocean Stains all over ceiling. Bed and couch were very old and lumpy. Nowhere to lounge and be comfortable. When we checked in they laughed at me when I asked if any upgrades were available. Then they put us across from the valet stand, constantly giving us noise and chaos just outside the window. Between the bad bed and noise I never got to sleep past 9. Hot tub was yellow with urine. Kids were in it all day unattended.
We were upgraded to a beach side room which was awesome. The room had a great view. The hotels location is great. Very comfortable bed. Room was over the bar, extremely loud until bar close, which fortunately was shortly after 10pm. No parking except for valet which was ~$30/night
Mari and Javid at the front desk were great and informative. Mari even gave my Lab a treat, which was appreciated. Ocean view room was spectacular. We'll be back! Again and again. Air conditioner too loud
CJ at the front desk was helpful and Friendly Rest of the staff i encountered were also great
Your Front Desk staff was excellent and very pleasant. Stinky room, need to change ironing board (shakes while ironing). We called your maintenance guy I forgot what it was for. That day our other group of friends got a much better deal at one of the top hotels in your area.
Bottle for body wash was filthy and should have been replaced. However, staff compensated us by deducting 50% from our parking.
I would have loved the beach/waterfront location if it had not been for the overcrowded beach front and hotel. This place was extremely crowded and tourist-y, more so than any other popular beach. I did not like that our hotel check in was at 4pm. Parking was terrible and you had to pay. Right when we arrived we were stressed out about waiting for people to move in front of us, park and get into our hotel room. The room smelled like a wet dog. They gave us the wrong hotel room reservation. We over paid for a hotel room we did not get. The valet tried double charging us thinking we wouldn't notice. They also double charged us for the hotel room itself and I had to call and get it refunded. The Pacific Edge Hotel is a rip off and I believe you could have more fun and a better experience somewhere else.
Location, two pools, beach access, beach toys and chairs.,.Great staff Would be great to have some basic cruiser bikes to borrow for a ride downtown and some foamy surf boards to borrow at the beach ( in addition to boogie boards, which were awesome).
You are LITERALLY on the water when the tide comes in. Awesome!
The location was great, they accommodated our request to be up high so we were able to watch the sunset from our room, staff was excellent, valet is quick and treats your car with respect Room wasn't clean, found underwear behind dresser, light was missing from one of the ceilings lights, drinks left open in the fridge and hair was left on the vanity counter.
The front desk staff was so sweet and accommodating...I felt like I was friends with some of them by the end of my stay. The room was cozy and summery, with a cute little kitchen area and a counter with a large mirror right outside the bathroom. The beach was right down the stairs and across the valet road from our room...so close, you could hear the ocean from our room! The Deck, one of the restaurants connected to the hotel, was perfect for beach-side lunch. Proximity to town was ideal for roaming and shopping. We rented bikes around the corner and went all over the beachside part of town on back streets! I ended up booking another night's stay because I was loving the hotel and the town so much!
Ein 5 Sterne Hotel in perfectem Zustand , excellentem Service mit einem eingewachsenen exotischen Garten in einer herrvorragenden Lage und Umgebung
Das weiche Bett ist eine Wohltat für den Körper. Das Essen im hoteleigenen Restaurant ist ein Genuss. Die Hotelmitarbeiter sind aufmerksam und zuvorkommend. Das Hotel liegt direkt gegenüber des Fashion Island Shopping Centers. Für einen Fernsehabend im Zimmer unbedingt ein Muss: Popcorn und Nachos beim Zimmerservice bestellen - Geschmacksexplosion garantiert!
Hotel is directly on the beach, and I mean, at high tide, 15 feet from the surf. All rooms face the ocean. Romantic dining restaurant with views of the ocean. There are floodlights illuminating the surf so you can see the ocean while you dine. Below the restaurant is a very cool bar, also, directly on the beach. Excellent location as they say. The pool sundeck is nice and the valet service was good. pool was heated and there is a jacuzzi. The property is older and they can charge the money because of their location. You wouldn't pay this amount if the property wasn't on the beach. Byzantine design and labyrinth of hallways makes for a confusing layout and difficult to get anywhere on the property. The pool is not a resort pool and is only the size and shape of something you would encounter at any discount chain motel. There is no separation of brats from the spa and pool so peace and quiet in those areas with your honey will be difficult.
The views No air conditioning
Booked an ocean-front room. It was 1/2 level above the pool and walkway to rooms. No way you could leave the blinds open to enjoy the view without people staring in. Asked for another room and was told none available; this at 3:40 pm. There we still lots of people checking in later. I believe that because I did not book directly, I was not given priority on this and below. And, arrived at 2:00 pm and told we could not check in until 4:00 pm. We were not offered a hospitality room and found later that they had them. When we did check in, were informed that check out was by noon. So, though rented a room for a day...it was really 20 hrs. We were given a dining credit, but in no way made up for the room. And then.....there was the non-operating elevator. After staying at the hotel 20+ times in the past on business, I will not return.
Location, rooms. Customer service could be better, we requested an early check in which they said was not a problem, we got there around 11am their regular check in is at 4:00pm, they told us our room wasn't ready yet but it would be ready soon. 4 hours later and still wasn't, they finally call us around 3:15pm to tell us that our room was ready, so we went to check in and when we said our name they told us it was a mistake that our room wasn't ready yet! So finally we check in at 3:50 pm, I guess still an early check in right? To top it off, when we received our bill, they charged us for a wrong service for almost $100 more! I don't know if we will be back.
It was clean, upper scale, and was treated well.
Love the incentive to forgo Housekeeping daily in exchange $5 voucher. Some aspects seemed a little dates (ie the elevator, room furniture).
Maids never knocked, great black out curtains Had a 5 night stay and everything was perfect Nothing Unless they wanted me to get a free stay ????
Just steps away from the Segerstrom Theatre and across the street from South Coast Plaza. Well kept, friendly and knowledgeable staff. The room was very comfortable and quiet. We enjoyed the entire experience. There wasn't anything we didn't like.
Location. Starbucks inside hotel. Great bath amenities. There was one issue with the bedding upon arrival. Other than that, was a very nice experience.
I love the Area and the building and its surroundings
Loved that I was able to do early check in and was offered complimentary late check out. Enjoyed the elegant atmosphere. The heated pool was our favorite. Walking distance to dinner and to the mall to do some shopping. Parking was a bit expensive $27.00 to be exact.
The staff at Check in was not exactly accommodating to the people in line. The gentlemen behind the counter was having a conversation about non work related subjects with a guest, although claiming it to be hotel and check in related, while we stood in line for 15-20 minutes. For a 4 star hotel, the check in process was not that of a 4 star rating. The check in process is more of a 1 star.
We paid $158 per night plus taxes and $20 per night self parking. It was convenient, clean, and comfortable. Front door staff and housekeeping were helpful and friendly.
The staff is VERY sweet and helpful. Great location. Valets were SO SWEET! Extremely clean. My ONLY problem was I reserved TWO DOUBLE BEDS. I brought my 15 year old daughter and her best friend For a one night getaway. I received an am txt that our room would be ready at 4pm.. So we went to fashion island for fun lunch at Lemonade And some shopping. When we went to check in.. At 4pm.. I was told That they had over sold and our room had one king bed. In my reservation I specified THREE PEOPLE! I feel like I got bumped cuz I reserved thru kayak... Paid less. They brought up a HUGE rollaway That took up half the room. We couldn't even make room for it.. So we all 3 slept in one bed. Not the end of the world.. But I would have appreciated better communication. Beautiful hotel and we had a lot of fun.
The friendliness of the staff
Marriott hotels have always been an enjoyable experience. The room, location and overall stay was very nice. The in room dining as well as pool service staff was beyond slow. The drinks by the pool had a 30 minute ticket time and I had to call in room dining 6 times before my what was supposed to be surprise order of champagne arrived. I'm in the industry as well and understand things get busy. The in room dining gave us some strawberries as an apology for the delay which was nice but th pool staff did nothing to appease everyone's clear annoyance with the slowness of service. It wouldn't deter me from returning necessarily but it does make me question the hiring process at this location. Not only was the pool staff slow, the gentleman had the personality of a shoe.
Spa was amazing! Pay for parking and taking extra money for deposit
It was close to malls and movies. Not the best views in Newport
Fantastic location.Great value for money.Very clean.Great pool and jacuzzis.Will definitely be back!Even a Starbucks!And a great bar.Fire pits at night.Sunset was incredible to top off a great getaway.10/10.
Location. Bathroom was a disaster- toilet didn't flush, shower had a massive leak and sink didn't drain. Had to use another room to use the restroom.
Location was great. The Starbucks and 7-11 next door was also awesome. Room lacked a desk and chair which was annoying.
Location There was no desk. It is uncomfortable to work from a raised counter. The bed could be better. The ants in the parking lot engulfed my car.
Not a thing. Very dirty outside and inside the rooms. Some non smoking rooms smelled like smoke. Ash trays just outside the doors of non smoking rooms. Mattresses stacked up by the dumpsters. It says breakfast included..instant coffee and granola bars is not breakfast
Hotel looks nothing like the pictures. And the continental breakfast is a joke
Nothing. Nasty coffee and dollar store muffins are the free breakfast. The bedding was what you would get from the goodwill. Sketchy characters loitering outside.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
I had a small issue with the room i was in however the staff was very nice and accomadating didnt give me a hard time about changing rooms. Nice hotel great staff no complaints.
The best thing was the location and price was desirable. The overall feel of the hotel was unclean. My children identified dirty linens immediately. My wife also recognized heavily stained linen. We chose to sleep on top on the linens and shower elsewhere. I Would not recommend this place.
There is no designated breakfast area. If the hotel could expand its breakfast cuisine and provide a breakfast area, that would be beneficial.
Young man who checked us in was increadable, great young man
Parking fee and having to pay for internet.
Good location. Building is older and you can hear all the neighbors and noise at night.
Outdated, $18 daily parking fee
Nice, clean place. Good restaurant. Friendly staff. The $18 parking charge was unpleasant. Other hotels in same area don't charge this. The walls are very thin and if you are a light sleeper, will suffer.
Allows dogs, modern furnishings, no fee for parking, near airport Pool was closed. $75 dog cleaning fee.
The hotel was recently remodeled so the interior is clean and brand new.
Room was very nice and spacious - (disclaimer: i never stayed at a hilton hotel before) i paid quite a bit for the hotel and parking already but you have to pay for wifi separately per night. They also overcharged me (which they did get corrected). They sent me an email later as a followup, but the email had lots of typos and syntax errors. Looks unprofessional for a classy place.
Desk attendants were very courteous. I wish I was told that the hotel would charge for parking, per day.
I didn't like much. My experience was horrible here. We were lied to by the staff. Due to their lies, we ended up stranded at the event we were attending. We booked this hotel specifically for the free shuttle, and even made sure of times and venue location that it would all work out. Well, it didn't and the customer service desk did NOTHING to resolve. What an awful experience! I will never stay there again!
I'm a Pastor and I asked for a 1pm checkout due to a wedding ceremony I was performing in Huntington Beach at 4pm. Initially I was told no problem. I called on Saturday morning to confirm and my request was denied. Staff did not apologize, offer any solutions and I was very disappointed.
Everything about the hotel was really really good. It is such a good value for the money. The beds were very comfortable the room was very clean and the staff was very friendly wouldn't hesitate to stay there again anytime.
liked the restaurant in the courtyard There were large bugs in our bathroom -- unacceptable
The room was very large and very comfortable. The facilities were very clean and aesthetically pleasing, although I was unable to spend much time there due to a business conference I was attending. I read good things about the restaurant, however, was unable to check it out for the same reasons. I was given the opportunity to check-in before noon and to request additional towels, both of which I selected. However, upon arrival I was told that I was unable to check-in early AND that, even if possible, it would cost an additional $40. Furthermore, I did not receive additional towels. So, my question became, why even offer these things if you're not going to provide them upon request.
Good location. They are charging you for a bottle of red wine that is in your room. They tell you as they are giving you the key that it's included in the price - well we didn't drink the wine nor did we want to pay for it. It doesn't matter that if you don't want it - you are paying for it anyway, how ridiculous!
Rooms are very nice with 4 star amenities. mix of families, locals and travelers First night room was noisy due to being close to event space. They switched rooms for me next night with an upgrade and waved resort fee. Very professional and accommodating staff.
Great room on marina. It took over an hour to check in. Hotel did not have my Kayak reservation right and I had to spend a lot of time on the phone getting it straight. Also, make sure you get a room with a water view.
Heat didn't work. Charged $28 for parking without alerting us in advance. Room was completely standard of any hotel. Room service forgot our dressing, and the food was subpar
Our room had such a great view of the bay. It was very relaxing and quiet. We kept the balcony doors open almost the whole time! The staff was very polite and accommodating whenever we asked for anything. The first room we were put in, the shutters were broken and would not close for privacy. As soon as I called down, they had someone come up and move us 5 doors down within minutes. The staff was very polite and helpful.
The staff was very friendly and accommodating at the front desk, restaurants, housekeeping, and pool. Room was big and it was nice getting bottled water every day. Food at the restaurant (lunch) was surprisingly good and sitting outside by the bay was enjoyable. Overall, the facility was "tired" and is in need of renovations. Especially, the pool area lounges and chairs were old and stained. We prefer fitted sheets (which these were not) and carpets throughout the hotel (room, elevator, halls) need attention. We were told by one of the maintenance personnel who was in our room to fix a sliding shutter door, that the hotel was be remodeled within the next 3 months which is encouraging. Location was somewhat of a catch-22. It was nice being on the harbor but you really couldn't walk anywhere to shop or eat. Must have car if you want to go anywhere off site. Overall, we had a good time.