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They where un-able to assist me with a room. I had to load up my 3 children and drive another hour and half in order to find another hotel. I am expecting a full refund.
Room was very clean, very comfortable. Had everything we needed. Nice breakfast selection. Staff was very kind and thoughtful. No in room wifi. Cost $20 too much.
It was close to the freeway and we could walk to the resturant. The staff was very nice and helpfull.
Location. Had to ask for soaps the 2nd day.
Hmmmm, NOTHING. I've traveled all over the country and stayed many, many places, since I was a kid. Our friends had a confirmation on their phone with the same date as us. The desk ladies said they couldn't find their reservation and there was nothing available even though our friend had proof and the desk lady said our friends stayed there last month....lol. None of us had ever stayed in Pendleton!!! He asked to see the manager and no one was there. So she got a hold of him and he said I can't deal with you right now I'm grocery shopping. Not even a...I'm sorry, or voucher for a free room, NOTHING! So they told him to leave he's holding up the line. Her rudeness and tone of voice was very unprofessional, and not just to them. So they had to scramble and find another hotel. Also, Check in was at 3:00, and none of the rooms were even ready. Ridiculous!!! My husband went to ask for towels the next morning because they didn't leave any, and the same lady said oh...and just sat there. So he basically said we have no towels, can I please get 4 towels.
Das Motel hat mich, wie von mir angefragt, in einem der unteren Zimmer untergebracht Die Betten sind sehr unbequem. Bei der Ankunft habe ich der Frau an der Rezeption gesagt, dass ich keinen Zimmerservice wünsche und nur ein extra Handtuch brauche, welches ich selber an der Rezeption abholen wollte. Sie haben mir nicht richtig zugehört und als ich wieder in mein Zimmer kam waren Sachen bewegt worden und ein Kassenzettel war als Müll entfernt worden, obwohl ich den noch brauchte, weil ich etwas zurückgeben wollte. Das Personal den Gästen besser zuhören!
The staff were very helpful and courteous. They were quick to address any issues we brought them. The hotel is a block or two from downtown and we were able to walk back and forth, which was very nice. The room was not very clean and the coffee had not been replenished. I understand that I had chosen a less expensive hotel but still feel that cleanliness should be top priority. I don't feel the money spent was worth the stay. I will pay a bit more to stay in a nicer hotel next time.
Friendly staff, consistent service and cleanliness, good value for money
The manager went out of her way to help us change the date without additional charges. The motel is old and was treated that way. It was not kept up and it wasn't clean.
The room was clean and the bed was just right. Overall the room was fine. We appreciated the coffee pot but the Continental breakfast left alot to be desired. Stale pastry cut up and cereal in a canister dispenser. It was right downtown and it was noisy. The other patrons were up all night wandering around the lot. Parking was at a premium and noyt even in front of our room.