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They took into account my request. They also upgraded me to Club floor.
Closeness to University and city
the location is good if you plan to visit UPenn
Loud, room my elevator, oversold. Dirty lobby. Felt unsafe
Really fast WiFi and wall mounted AC controls.
Air conditioner No work!!
waited a while to get checked in and get our room, we finally get upstairs, tired and late for an event, the room was FILTHY! it had yet to be cleaned from the previous guests. it took over 30 minutes for them to sign us with a different room, and it was still not up to standards. we did not spend much time at the hotel, but i would have liked for it to have been a much better experience. i've stayed with Sheraton in the past and this is my first time being disappointed with their service.
My son goes to Univ of Pennsylvania and the hotel was 5 minutes from his dorm. I stayed only one night, so I did not use their amenities. The staff was pleasant and accommodating. The room was clean and the king sized bed was really comfortable. I would stay there again and would tell anyone who was going to the area to stay there as well.
I loved that the room was very clean and the bed was so comfortable I didn't want to leave in the morning I didn't like that the room didn't have a refrigerator or microwave which i usually included in most hotels rooms also the pool wasn't as big as the picture and didn't have steps for me to get in which is a requirement for me because I'm handicap
Location: close to test center for step 2 CS 1. shower clogged - had to wait for plumber to fix it. Interfered with ability to prepare for exam. 2. garbage left outside the door - TWICE - was not taken care of for hours.
Kind of tired-out fitness center...the fridge in the fitness center with cold towels had....warm towels. That kind of thing. Whole place is kind of beat up; not what you'd expect from a Sheraton but certainly not awful
It was nice and comfortable. They never came to clean our room the whole week we stayed there.