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Price. The bed was totally worn out.
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Clean, simple room, great for when you just need a place to sleep and shower. Hot water stays hot so you don't have to worry about your travel companion using it all up. Love the grocery store and restaurant options across the street. Safe area. The toilet seat looked a little worse for wear, I couldn't tell if it was dirty or just showing its age. Also, the lighting by the mirror is too harsh and makes applying make-up a difficult task.
I always come back. Very nice staff. Clean room. Quiet atmosphere.
The close to pinole The front desk attendant is hard to understand and is rude at times and not willing to make compromise for long time Coustmer. Usual one star hotel without a lot of low lifes
Queen bed room with only one bed. I was under the impression there would be two beds.
Umm nothing For the price of this hotel it wasn't what I expected
It was in a nice convenient location. The staff were great. The Everything was clean and neat. Room smelled like smoke even though it was a non smoking room. I should have complained and asked for another room or some spray to kill the nasty smoke smell. Restroom did not have a privacy lock and the vent did not work.
Clean, location, good price Non smoking room smelled, no lid for the toilet, no shampoo/conditioner and extra charge for wifi
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Cleaned up well. Wi-fi did not work and they could not fix it. No sound insulation! You hear everything from neighbors and outside!
The location was very convenient just off the freeway yet still in a peaceful and quiet location. Many food establishments and stores around the corner. The rooms were nicely furnished and the breakfasts were good. The beds were comfortable. The hotel doesn't have much of a street presence, so if you blink, you may miss the sign for it. A little better signage would be helpful. The staff was professional, but not warm or welcoming. I expected a few more amenities for the star rating.
Breakfast The carpet was old and felt dirty, the 'free' wifi connection was not working, the shower was luke warm, the AC rattles and the walls are as thin as paper. I asked to speak with the manager and my request went ignored. ---bucks? Seriously?
The price was decent. We ran out of hot water. Also, the parking situation was terrible. There is only one entrance right at a blind corner and dangerous. The shower didn't work right. The breakfast was not impressive. The heater did not work.
The breakfast was good, the shower was hot, and the beds were decent. It's very close to I-80. There aren't a lot of options in the area, so I am glad this was decent. The maids use plug-in air fresheners and sprays when they come to clean, and it made our allergies miserable. I came back late and had to air out my room at 11pm because the smells were just too much. The parking lot kinda sucks and the walls are thin.
Cozy bed. Great tv. There was trash left in a trash container.
Free breakfast and cleanliness :) Noise for the roadway
There was nothing appealing about this hotel whatsoever. Poor customer service, ants all over the hotel room no matter how many we killed, false advertisement of a sauna that does not exist. When complained to hotel, all they could say was we've renovated which clearly doesn't show.
It was easy to find and near a nice shopping center with restaurants and grocery stores. Our first 'non-smoking' room smelled like a cigar factory. They moved us to a less smelly room, but there was trash under the bed and what looked like blood smeared on the bathroom wall.
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Loved the look of the place from the outside..altho you quickly feel like an inconvenience being shuffled out of the way. The hotel is rich with history and has very nice decor..the room was big, with a big bathroom. The trexk to the room was ridiculous, having to take two elevators and very long walks on different levels while carrying your things. The room floor needed vacuumed, you could feel stuff on the carpet. After we checked in, we left to go get dinner and you can't get out of the gate without a special card given at the front desk. Well guess what- oh, and it cost $30 for this parking privilege.
Wonderful location. Grand old building which has been well maintained. It had been some years since I last stayed there and the place seemed in better shape than it was.
Nice pool, spa and exercise facilities. My kids had a blast at the pool - it was nicely heated and they enjoyed it despite the cooler February weather. Our room was below one of the hotel's restaurants. 6am on a sunday morning and isn't a great time to be woken up to the sounds of tables and chairs being moved. It's an old hotel so it's pretty loud. When I checked out they gave me a bit of a discount and said that when we checked in that the front desk should have warned us that our room was loud... they really just shouldn't rent out the rooms or if they do charge less.... but they'd rather put guests in a position where they have to complain to get a discount. Even with the discount if was an expensive weekend that wasn't as restful as you'd expect for the money.
The Sunday buffet at the Meritage was very good. The lap swimming in the pools and 3 free hours of childcare included in the resort fee was also very nice and an unexpected bonus. Ridiculously overpriced for what it was. $26 resort fee and $30 valet fee on top of over $200/night for a tiny old room that wouldn't even pass muster at a Best Western? The room was awful - outdated, small, old, musty and generally uncomfortable. Noisy from the hallway, the bed was saggy, the comforter stained and 2 adults plus a baby in a crib were way too many to fit in a tiny standard room.
The look of the hotel The check in staff
Staff was very good. Room service excellent and the pools were great. I asked for a taxi to take me to SFO. Instead of a taxi, they had reserved a sedan which was more expensive than a taxi. I thought it was a little bit cheesy. I'm sure that some people want to drive to the airport in a fancier car but they should specify. I asked for a taxi, not a town car.
Our oasis on the hill! The Claremont is a special place and I return there whenever I can; the location is central yet private and the staff is friendly, attentive, helpful and genuine. Each staff member, from the housekeeping staff to the manager, smiles and greets guests and is not only ready, but willing, to make your stay enjoyable. When there was an issue at check-in with the room assigned. Frank Flynn quickly and apologetically gave us another room with no question. In chatting with Fracesco (I'm sure I have not spelled his name correctly-my apologies!) in the lobby, we told him we were headed into the city the next day; he not only cautioned us about traffic and crowds in the Golden Gate Park area due to a concert, he recommended alternative areas to visit-and when he saw us a couple of days later, he asked how our trip went! A special shout-out also to Mohammad and Zachary who took care of us for breakfast in the Meritage restaurant-their service standards and guest treatment should be the envy of fine dining establishments everywhere. They made the start of our days happy and pleasant and really made an impact of the pleasure of staying at the Claremont! The charm of an old beauty like the Claremont is also sometimes what makes you miss some things you might find in a newer hotel; the HVAC system can be unreliable and loud, the bathroom does not have an exhaust fan, etc. But having noted that, the graciousness of the wide hallways and high ceilings easily make you overlook those modern facility differences!
Location - close to everything including freeways. Facilities were excellent -- pool, exercise room, etc. They treated me like a second class citizen because I booked not directly through them. Promised me a fridge and I had to find a facilities guy who didn't talk to the front desk to get one. Told me there was a free breakfast buffet, but then it wasn't free.
Stay was great wished new more about it before we got there to enjoy the facilities Food prices were a little high
Sie hatten meine Reservierung aufgelistet als 2 Doppelbetten, obwohl ich in der Tat extra für das King Deluxe Zimmer mit Balkon reserviert und bezahlt hatte. Der Angestellte an der Rezeption verhielt sich so, als wenn ich kein King reserviert hätte, bis ich ihr meine Reservierung physisch auf meinem Telefon zeigte. Ab diesem Punkt hat sie dann die Verantwortung übernommen, uns in ein King Zimmer wie wir reserviert und bezahlt hatten unterzubringen. Lächerlich.
Lage: sehr nahe zu San Francisco. Zimmer ok. sehr weitläufige Anlage
Nichts Dreckig, es stank, und sehr laut. Wir machten hier überhaupt keine guten Erfahrungen.
Beim ersten Eintritt waren die Zimmer sehr sauber ... obwohl das Hotel, Fenster und Türen sehr dreckig waren. Das Personal beim Einchecken war super. Das Bett war sehr unbequem, die Kissen waren flach und klumpig. Die Wände waren sehr dünn, man kann also alles hören. Schrecklich.
Since my son started attending Berkeley two years ago, I only stay at the Hotel Shattuck when visiting him. Thus far, I've stayed at there six times. I have NEVER been disappointed in the accommodations. Admittedly, some reviewers complain about the price. But, hey, considering the location, accommodations, staff, and amenities, I'm not going to complain.
Every staff member I encountered was smiling and went out of their way to say hello, open doors, offer to help, etc. Very impressive!
I've stayed here several times over the last few years; I had a flawless, enjoyable experience each time. This last trip they even held some rather bulky packages / equipment which had arrived a week early for work, without question. The staff is always friendly, rooms are immaculately clean, and the location (right across Allston from the Downtown Berkeley BART, a block off Berkeley's campus, and close to several good dining experiences) is excellent.
Rooms were fine. Hotel was clean. Reception and bar service awful. Card keys did not work. A/C stopped working. Small, crowded lobby. Shattuck area is not inviting.
Location. Front desk service was horrible. Room Service was worst. Terrible food. Had a hair in it. Oatmeal was lumpy Service was way off.
Bar & restaurant were under renovation-- if I had known at time of booking I would have stayed somewhere else
Conveniently located in downtown Berkeley, across the street from the BART station and a couple blocks from the Cal campus. Some nice restaurants and bars nearby. Very nice accommodations and this was the quietest hotel I've ever stayed in. I never heard a single sound outside of my room. Rooms are a bit small but still very nice and comfortable.
Clean and vast room, everything working as it should.
I really liked everything about this place. My room was very stylish, and it came with all the usual amenities. The room was smaller, so I'm not sure if I would be happy there if I had to share the space with someone else. I don't know if all the rooms are that size, or if I just got a small room because I was by myself. For just me, it was the perfect size. The AC works well, which I've come to learn isn't a given at many "upscale" hotels. The staff is very friendly and helpful. It is right in the center of everything in Berkeley, so there are plenty of restaurants, drugstores, cafes, etc. within walking distance. It is conveniently located next to the downtown Berkeley BART station. I didn't have a car, so I didn't need to deal with parking, but I imagine it's not easy or cheap. The restaurant has really good food. There is plenty of seating in the lobby/bar area to meet with people to discuss business or have a couple drinks. I just really liked it here. They focus so much on helping each customer as much as possible, that several of us stood waiting at the check in desk for a really long time while one obnoxious customer waxed poetic about all the things he wanted to do while he was in Berkeley. They need to be more conscious of calling for help when a line starts to form.
Wunderschön ausgestattetes Zimmer mit Aussicht auf San Francisco und den Hafen von Oakland. Besonders angenehm war der perfekte und zuvorkommende Zimmerervice. Das Hotel hat ein Fitness-Center, welches den Namen verdient! Das Zimmer hatte leider keine Mikrowelle und durch die Größe und Zielgruppe des Hotels war der Kontakt zum Personal sehr businessorientiert und unpersönlich. Das Poolareal ist leider etwas trostlos.
I only stayed one night but it was very nice and I liked the breakfast.
Excellent service Room a bit warm on 8th floor
I really liked the breakfast, the fact that there was two separate rooms with a pull out coach was amazing too. Really pretty pond through out the hotel.
Spacious room, very clean and quiet. Hefty valet charge--but no other parking options (like a parking lot), which for a suburban hotel is odd and unexpected.
Excellent service, location and I would recommend it to others!
Really enjoyed our stay and the valuable local information from Victoria the lobby ambassador.
Beautiful view from the 10th story of the Oakland hills First night we arrived to an open bottle of almost empty wine in the warm fridge which caused the room and fridge a near permanent odor. The a/c durino our stay seemed to only work 70% of the time. 2nd day the shower was draining so slow that the water reached your calves and it took to days to be fixed. The door to the bath room was near to falling off its hinges. The fact it cost more than the much better crown plaza hotel and paying 15$ to self park. I wouldn't recommend this hotel, I'd suggest the crown plaza down the street.
Nothing I do not plan to use Hilton if I can avoid it in the future.
Pros : Animal friendly while still being upscale they provide water and food bola and a pet bed Breakfast in bed Super accommodating Very friendly staff Pool and jacuzzi mini fridge didn't work so well (we brought a cooler though) No air circulation in rooms. VERY STAGNANT. But it's a hotel so I didn't really expect to be able to open windows or anything, just a general pet peeve of mine
The room was nice and clean. Staff was a little rude, and didn't really want to help us out. Also the additional $50 a night for insurance no one told us about. And they charge you $18 a night for parking whether you park there or not. The food wasn't the best, I've had better food at a complimentary breakfast buffet. Definitely not $17 worth. The people in the room next to us were smoking weed and the entire hallway reeked. For what you pay, I expected more from Hilton.
I arrived at 2ish, was really hungry, and went straight to grab a drink and bite from the restaurant. It was nice to know it was open. After such a long drive, was not in the mood to get back into my car after checking in to go look for an outside restaurant. And especially, the room was ready didn't have to wait til 3pm. Thank you 2 things I didn't like.... 1. Once I got into the room wanted to relax before heading out to a business dinner. I believe there was a basketball tournament. I can hear the kids out in the hallway being loud. 2. I think your prices at the restaurant are a little too pricey.
the rooms are nice that the parking cost $15.00 per night
We wound up here by accident--my mom was very ill and having emergency surgery, our train was delayed...I am disabled, in a wheelchair, was exhausted and traveling with my even more exhausted 7 year-old. We arrived to the friendliest, most patient staff ever...there was no rushing us and they simply helped us get to our room and rest. They were courteous and genuinely helpful at a time when my tank was well beyond empty. It was a wonderful place to recharge during a very difficult time! Very high marks to the staff!!! The rooms were also immaculate and extremely comfortable.
Everything apart from parking $18 to park is kinda ridiculous when your already a paying guest staying at their hotel. Basically s back handed way to make their room rates look cheaper. They reduce the room rate by 20 bucks and then add a $20 parking fee.....
We reserved a king room; we were given two doubles... "All sold out."
Huge room, wonderful beds, quiet, updated facilities, friendly management Breakfast/snack area was small
Great staff, clean quiet room, ample parking.
Great customer service! Nothing!
The Marin Lodge was charming and clean and completely redone recently. Rooms were cozy and comfortable with nice accommodations and we will be back!! Would HIGHLY recommend staying here!
We loved it here and will stay here again everytime we need an overnight in the city! It was perfect for catching the Larkspur ferry as its just minutes away. This made our Super Bowl activities that much easier. The owners were fantastic and made us feel like family. Can't wait to come back!!!
Luxurious. Friendly. Paid almost $700.00/2 nights. I only used it to sleep so it was not worth it to me. The parking fee seems too much when hotel fee is already high. The toilet paper is rough. They checked me out for a different persons room and when I called it took them a while to find the mistake.
Michelle (i think that was her name) upgraded us so we could get an early check in; our reserved room wasn't ready. Other than Michelle, the other staff was apathetic and not particularly helpful. E.g we went to the front desk to request the shuttle for 15 mins later. The shuttle driver was there and said, "I was about to take lunch, but I guess I'll take you. It has to be in 15 mins." We came back 15 mins later and waited another 15 mins before he took us. There was another valet/shuttle driver so not sure what that was about. It was Sunday afternoon, not busy. We were also charged $10.85 for a beer and a smart water from the mini bar even though we never opened the mini bar. They did reverse the charge after I saw it on my credit card statement and called but seemed sketchy. Overall, it was disappointing. I'll stay the Renaissance in walnut creek over this place.
Pool and spa area are beautiful. Rooms are very comfortable and spacious. Great location, close to freeway and BART. 20 dollar per night parking fee. Our room had a view of the kitchen roof.
Location,restaurant and room.
Manager's reception Tuesday nights. If you have considerate (quiet) neighbors on both sides and above you, and you don't want to sleep in, this hotel is fine. Thin walls and ceilings. Old carpet. Did not get room I requested. Food at the bar is average at best. Housekeeping started knocking on the door at 8:15am.
The room was large, clean, and bed comfy. Just what we wanted. Check in was a breeze, and the indoor pool was lovely. There was no blow dryer in the room, just a minor thing. And also no towels are available at the pool so bring some from your room! The biggest problem we had was at around midnight someone jiggled our door handle and tried to come in. I looked out the peep hole and saw a staff member walking around looking confused. our phone has just rung minutes before that happened, waking us both. Also, we had our do not disturb sign up but the maids still knocked and tried to enter early in the morning.
Excellent bed, television, cable tv selection, fast and consistent wifi, pool and hot tub. Trader Joes across the street to stock the in room fridge. Inexperienced restraunt staff, across the board.
fair service and facility.
with club sport connection - good facilities for excercise/relaxation clean, well-tended facility only valet parking - or try to find something out on the street and walk...
This hotel has functionally become my second home. My husband and I are both from the bay area and this is the perfect spot central to all of the grandparents. The rooms are very comfortable and spacious. The service is excellent. By far, my favorite thing about this hotel is that it has an amazing gym with everything you could possible want. The kids world, made my children want to move to Walnut Creek, they loved it and want to know when we are coming back!. Cant say enough about this place, we love it!
Location is convenient. Check-in staff has as much personality as a cardboard box. Hotel isn't super clean and lighting fairly dismal.
Great prices, clean, excellent buffett breakfast, good location, and parking garage! Loved our stay!
extensive breakfast, plenty of food friendly staff afternoon cookies, a nice touch free parking, a real plus room clean except for carpet near bed :((( the building is a little 'old' see comments on other side
We were thoroughly pleased with our stay. From the breakfast and lovely grounds, to the extra friendly staff, our time there was very enjoyable.
The lobby obviously had been renovated. The breakfast was a cut above for that kind of establishment. When checking in I was told that I wouldn't get any IHG Rewards points for my stay. Apparently, if the reservation is made through Hotels.com, there are no rewards points given to the guest--the very person who is paying the bill and to whom the points should be given! I don't care through whom I book a hotel room; I don't even think about it. Hotel rooms are booked through some sort of intermediary all the time. That's how the hotels fill their rooms: they use booking agents to get their rooms in front of the biggest audience of potential customers--duh! The most irksome thing about this is I purposely chose the Holiday Inn Express OUT OF LOYALTY. Why would I ever chose an IHG property again when they don't count every stay I make, every dollar I give them?
The staff was very friendly and helpful. They were very patient with us sorting out the various family names, who got what rooms that multiple bookings thru hotels.com caused. Key card glitches. Seemed like every time we left our rooms someone's key cards weren't working when we returned. Also, rooms could use a little updating, starting to look a little worn.
free shuttle transport to the shopping district and town
To be fair I'm a Marriott person and the Walnut Creek Marriott was full. This hotel isn't bad at all, it's just not the Marriott! ; ). Clean and kept, just if you are a light sleeper, make sure you don't get a room facing the freeway.
Everybody was very polite and made us feel welcome. The room was very clean and comfortable. It was a pleasant stay.
Efficient, clean and comfortable. Very well located for my needs. Good price. Staff very friendly and helpful. I stay there at least once a year since my older son lives around the corner but does not have space for me. It would be nice to have some vending machines/ice on the first floor.
Preis / Leistung ist gut nein
Ein schönes Hotel! Guter Ausgangspunkt für San Francisco. Mit der bart oder der Fähre ist man in einer halben Stunde in der Stadt. Kostenloser (abgesehen vom Tip für den Fahrer) Shuttleservice zur bart oder Fähre. Die Suiten sind groß und sauber! Es gibt ein kleines Frühstück wie es in den usa üblich ist. Kaffee, Bagles, süßes Gebäck, Cerealien, Saftg und Milch. Am späten Nachmittag gibt es dann noch einen kostenlosen Snack. Verschiedene Käsesorten und ein Glas Wein. Täglich eine kostenlose Tageszeitung (usa Today oder sfo Chronicle) vor der Zimmertür gibt es ebenfalls. Das Hotelpersonal ist sehr freundlich und hilfsbereit. Alles in Allem würde ich dieses Hotel jederzeit wieder Buchen. Direkt am Nimitz Freeway gelegen sollte man bei der Buchung darauf achten, ein Zimmer nach hinten raus zu buchen. Sonst ist es zu laut.
The service was outstanding The rooms could use updating
Gym Price of breakfast
Good location to freeway. Decent rooms. A bit overpriced for what you get, but in range for the area. Valet parking only @ $21 for one night. What they didn't make obvious is that there is free parking nearby.
Hardwood floors, bath amenities noisy room, clicking sound all night, I was in a room located behind the elevators so I heard them running THE ENTIRE NIGHT. Updated hotel but I doubt I'd stay there again.
staff is very nice. First, had to move rooms, heat not working in the first. Second room, some TV channels not working. The place is newly renovated but the work is marginal in places, for example, in my room the composite floor planks (no carpet) had gaps to the subfloor. Been at this hotel a number of times, not sure its the same.
I love staying at the Walnut Creek Marriott! Every time I stay there the staff shows the most gracious hospitality. I always feel like I'm visiting friends every time I'm there. I am very particular about the hotels I stay in, and this is by far my favorite one. My room is always clean, and the area is always quiet. I can't think of a problem I've had that the Marriott staff resolved without issue because I've never had a problem with any of my reservations, room service orders, or special accommodations. Oh! I can remember that my most recent stay was the result of an unfortunate situation, and the staff gave me a complimentary $10 credit for a drink at the bar. I know it's small, but the gesture was nice; they acknowledged how upset I was and made an effort to brighten my day... that drink definitely helped! They new I needed it hahaha In any case, Walnut Creek Marriott is and will always be my first choice. N/A