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Lobby area and corridors were spacious and airy. Room numbers were well shown and easy to find. Very good gym. Uncomfortable beds. Horrible sheets. Poor room lighting. No eating places within reasonable distance of hotel. Driving 15-20 minutes at least to find anything reasonable or eat in hotel bar. Horrible area. Conference meetings in lobby area mean getting to parking it either dragging stuff down steps from lobby or walking around half the perimeter of hotel outside to get to vehicle. Breakfast is over priced and no better than that at a Hampton Inn that you get free and this hotel charges over $15 including taxes for the privilege. Bathroom cramped. Decor in rooms dated.
Breakfast was good and it was kept stocked even though there were so many people. Room was clean and spacious. I can't think of anything negative to say about my stay. Nope
The remodeling/dÃ©cor looks great. Staff very friendly and helpful. Hallway's were a little chilly as was the first pool area. Hallways were also loud due to other guests
very clean, quite, and not very busy. other carlson location have a better selection of food for breakfast, at the front counter could have been a lot more help on the amenities that this place offers, did not like the shower set up lack of water pressure and very little hot water.
The cleanliness. All staff were very friendly.
Exceptionally clean, inviting and quiet in spite of being quite busy. The location is great. I will definitely stay here again. Not a thing!
Very nice, modern, new room. Fitness room, 2 pools and great breakfast
This guest did not leave comments about this hotel.
This guest did not leave comments about this hotel.
Very fast and friendly service. Pool and Jacuzzi were awesome, and I love how they had extra towels at the pool for us to use. Breakfast was amazing and the service from the employees during breakfast was amazing as well. There wasn't anything I didn't like. I will be returning again in the future.
Modern, clean, large room, a/c unit has constant fan option. Staff was very helpful and friendly. Breakfast was excellent, well stocked, and something different each day.
This guest did not leave comments about this hotel.
Big room Very dry in room
Very nice and clean. Luxurious rooms. People are very nice.
Hotel has an amazing gym with great equipment and a full size indoor basketball course. The room service and valet was excellent, and food was good. Stayed here while Meta-Con was being hosted by the hotel and it was extremely crowded, kids seemed to be having fun but most were obnoxious, rude, and out of line. I wouldn't stay here if the hotel was hosting this event again.
Close to everything; our main destination was Orchestra Hall but we found ourselves near awesome restaurants and pubs. We were charged a $10 fee for an upgrade that we never requested or agreed to. When I called the receptionist was uber polite and corrected it. A very minor issue.
Queen beds were nice and the bathroom was big. Market in the lobby had a good variety of snacks/fruit (a bit pricey). My room didn't have a fridge, but they got one to me in less than 1/2 hour. Very nice staff! Parking right there and not too expensive ($17/day) Room took a bit to cool off, but was nice once it did. At check in I was told that since I booked through a third party (Kayak), they put a $200 hold on my credit card that I would get back. I don't travel much, so I didn't understand this. The room was already nonrefundable.
Fantastic service, great staff, beautiful lobby. Very comfortable bed. Rooms were quiet and restful. Some of the furniture was a little beat-up, though not very bad. Room was a little dark; would have appreciated one more lamp.
The room was welcoming, larger than expected, great views. Room service was prompt and had great drink selections. The food (mushroom arancini and turkey burger) were great. Easy access to cabs to get us to our NYE destination downtown. Was unaware of the NYE party going on in the hotel, extreme security in place to even get to our room, bottle necks at elevators, loud party goers, and strange routes to get from parking to hotel because of the event. Might have chosen another hotel if we had known.
-Club floor ($30 extra per night provides continental breakfast and dinner hors d'oeuvres) -Comfortable beds -Nice view -Affordable parking with in/out priviliges -More food options during continental breakfast
The room was a great space. Everything was excellent and the staff was super friendly and helpful. No hot tub.
The room was comfortable and close to restaurants and other downtown activities. One big negative was the last minute change from 2 queen beds to one king and "Pull-out" queen. The pull-out was too small and uncomfortable. When I asked about the change, I was told that I booked with third party agent. This came across very negative. I booked a room with two beds and it was changed to one bed and a pull-out. Bad business!!
Extremely good value at $79/night! We stayed with some family so we had three rooms total and we got to be right next to each other. Very friendly and personable staff.
Great comfortable room
The room was clean, modern and pleasant. The amenities current and thoughtful. There seemed to be a lot of noise that traveled into our room from the hall (loud laughter from a group roaming the halls at 3AM) and I could hear the unanswered alarm going off for an hour in the neighboring room. We were in room # 717.
We went there for a bachelorette party - The front desk was able to get us in for early check in so we could decorate the room, and the customer service was OUTSTANDING. Hotel is beautiful - Will definitely book again
The staff were helpful in upgrading our accommodations after we expressed disappointment with the room we booked. (See below) The hotel is misleading in what it advertises as a "junior suite" for which they charge $50 extra per night. It is not a suite. It is just a large room. And it's not even good extra space. Just an oversized entry way and an extra strip of space between the bed and TV. Also, when i booked, there was no mention that the room didn't have a window to the outdoors; just an atrium view. Definitely not worth paying for. But the staff was kind enough to get us a better room. Apparently they've heard this complaint before. My biggest complaint is with Kayak/Orbitz customer service. The first person I called was helpful, but got disconnected. The second argued with me and then refused to escalate me to his manager. Instead he tried to transfer me to the hotel, but nobody answered. I called back again and asked for a manager at Orbitz, but nobody answered there either. I wanted to reward Kayak with the booking since I used their service to find the hotel, but I will never book via Kayak again after that atrocious customer service.
Staff was friendly and helpful. We had breakfast at the restaurant and it was excellent!
Location,staff,quiet Room starting to look worn. Bedside lamp needed new bulb. In room coffee maker full of scale deposits and would not heat properly. Maids cart parked in our hallway overnight in front of open service room door. Many carpet stains.
Nice rooms with modern fixtures. My favorite was the lighting in the bathroom Parking was TERRIBLE. I was not notified of parking arrangements for guests during check-in
A modern contemporary room. Comfortable, stylish and right downtown. We walked to events and resturaunts during our stay.
Modern. Great hip design Was all good
I liked it that even though I booked the reservation online and they had no record of my reservation when I checked in, they found a room for us and upgraded us for a minimal charge. They were very accommodating and apologetic.
Design, very comfy bed, wonderful bathroom, great room service No in-room movies (contrary to advertisement), Internet was down whole first night (also contrary to advertising), maids come into the room early despite the "do not disturb" sign...multiple times both days we stayed, front desk help was apathetic and snarky.
The new rooms were beautiful and big! Very European. I Liked the new design and layout. Bathroom was fun to try since it would be impractical in one's own house! Decor and colors were soothing! The chair in the new room was not very cozy and comfortable. Something softer would be great. Also, the towels are a long way in a cold room from the shower. It would be great if there could be one of those towel warming racks on a nearby wall. Maybe at the other end of the tub - it would be closer!
Sauber, ruhig und komfortabel. Teures parken, wenn Sie mit dem Auto unterwegs sind.
In der Nähe von allem, was Spaß macht in der Innenstadt von Minneapolis. Parkplatz
Die Lobby und das Restaurant sind in einem wunderschönen alten Bankgebäude, das restauriert wurde. Die Zimmer sind modern und sauber.
Das Parken ist umständlich
Nettes Personal, größeres Zimmer, Blick auf die Stadt, Lage, schönes Bad Die Doppelbetten sind extrem klein! Die Dusche hat nicht geschlossen also war der Boden nass nach dem Duschen. keine Badewanne.
Das Zimmer war sauber, nette Rezeption, moderne Möbel Dusche lief nicht ab und das Bett war gebogen (also nicht flach), und das Internet ist nicht kostenlos ...
Die Angestellten, die Lage, Zimmer Waschbecken kaputt
Tolles Preis/Leistungsverhältnis. Schöner Platz innerhalb der Zimmer. Sauber haben uns bei unserem sehr frühen einchecken untergebracht. Hilfsbereites Personal.
sehr guter Shuttle-Service zur Mall of America, von dort aus kann man weiter nach Downtown fahren und braucht kein Auto
Die Betten und die Kissen sind fantastisch. Das Zimmer war sehr sauber, das Personal war sehr freundlich. Ich hatte keine Probleme mit diesem Hotel.
Das Zimmer wurde täglich gereinigt und neue Handtücher am nächsten Tag. Die Lage ist sehr praktisch. Der Pool schien klein und war voll.
Shuttlebus zum Flughafen und die MOA Brunch am Morgen war gut und relativ günstig - $11 Sehr ruhig Das Bett war in Ordnung, aber nicht das beste. Sie brauchen Memory-Schaumstoffmatratzen! Es gibt nicht viel um das Hotel herum. Ein Trader Joes, ein Perkins und ein paar andere Restaurants.
Die Lage ist sehr gut, wenn man in die "Mall of America" oder zum Flughafen will. Zur Mall wird jede Stunde, zum Flughafen jede 30 Minuten ein Shuttle-Bus angeboten. Zur Mall braucht man aber keinen Shuttle, man ist zu Fuß in 5 Minuten dort, das ist wirklich super! Nett ist auch der große überdachte Innenhof mit Swimmingpool, Sauna und Whirlpool. Das Hotel hat nur zwei Stockwerke und eine riesige Ausdehnung, daher hat man sehr weite Wege im Inneren. In unserem Zimmer - ziemlich am Ende eines Ganges - funktionierte das WLan nicht, obwohl das angegeben war.
Der Pool war ein wenig kalt.
bequeme Betten, kostenloses Frühstück, saubere Zimmer und Betten, höfliches Personal, verbunden mit einem Steakhouse (super Bar) kein Whirlpool. Die Aufzüge waren laut
Gute Lage Ich war so müde Ich kann nicht schlafen sie machten viel Lärm
Die Lage und die Betten und das freundliche Personal Wie alt die Einrichtungen sind und wie veraltet es aussieht
Sehr freundliches und hilfsbereites Personal! Saubere und komfortable geräumige Zimmer für die ganze Familie. Wir werden auf jeden Fall das Hotel auf unsere Liste setzen für unsere nächste Reise. Vielen Dank
Personal und Einrichtungen waren schön. Der Whirlpool war fast die gleiche Temperatur wie der Pool. Es gibt auch zu viele junge Kinder im Whirlpool
Die Preise in der Bar und das Frühstück war zu teuer
It was a great location for our needs - the staff were very helpful and friendly There were a number of simple mix-ups in billing - not getting the room we booked - having to move rooms a number of times, but staff worked hard to rectify.
We liked the location. Lobby is wonderfully furnished. Food at the Beacons was mediocre at best. We ordered $11.00 glasses of wine for 4 adults and the waitress said they must be served in plastic before college game. We looked around and other people were being served with glass glasses. I requested to have ours repoured into glass and she refused. Even after the game when we once more came in, they served us with plastic and others with glass. We left after one round of 4. We will not be returning to the Beacon pre or post game in the future.
Sophisticated Get beds The staff was super friendly The fee for parking
We were told where to park with our fee. As we returned from our outing, there was a tow sticker on our car. How disheartening to travel 6 hours to visit family in the hospital and yet another 2 hour trip after that. What if our car had been towed? Would we have gotten to the hospital to see family or make it to work on time the next day?
The shower is amazing! Comfortable beds. All of the staff was VERY friendly and helpful. Free shuttle. I was charged $256 per night for the same room that costed $120 in May of this year. Parking is $15 per night. I called days ahead asking for a certain view, didn't happen.
Room was dirty. The cosmetic comforter had a blood stain (or something that looked like blood). Bellhop answered the phone every 1/3 times. Shuttle ride to conference center was very stuffy, hot.
The location was ideal since we were in down for a football game and the stadium was only 2 blocks away. Rooms were spacious. I liked the in room coffee, The electric plug ins were hard to use. Half of them would not let you plug anything into them. I found the beds to be hard and the pillows way to soft.
Excellent location! Good service. Fun and relaxed atmosphere.
The uniqueness of the hotel. Has it's own look - very different than the typical Marriott, Hyatt, etc. Nothing is included! You are charged for every little thing on top of the already over inflated price.
The staff, from the second we walked in to the moment we left were helpful, welcoming and friendly. Very accommodating. They more than made up for the physical flaws and turned the stay from a begrudged expense to a pleasant experience. There was a mistake in our room (probably my fault) and the desk goddess quickly, cheerfully, and effortlessly changed us to a room that suited our needs. For the price we paid I was appalled at the condition of the carpeting; stained beyond belief, worn, frayed. Frankly it was shocking. I know, a dumb thing to be shocked at but it was that bad. The ice machines didn't work on several floors. Parking was ridiculous; we had to pay for it and still couldn't park in the hotel lot, necessitating extra hassle on our parts. It is my understanding that there were some events going on that night (weddings, I'm guessing) that filled up the hotel lot but it seems to me it would be more equitable for those attendees to park in the parking garage rather than sending the overnight guests to the parking garage across the street.
Clean, nice facility, excellent staff interaction, good restaurant and adjoining Starbucks. Great location on U of M campus allowed easy walk across to West Bank.
It's just not worth what they charge. Front desk operations has nice people but not wait lines are long. Noisy and hard to sleep. Beds need to be replaced.
Felt fancy, drove up in my muddy f250, looked at this crazy redneck like I was out of place. Had them valet that sucker right on the spot, smiles and friendliness (easy and fast) "that what she said" , had a greeter summon an elevator and direct me to the 5th floor, jammed to some dope elevator tunes. Got to the front desk, a little backed up , the fancy fancy platinum members line was bone dry, guess I wasn't that special. Cutie behind the counter was polite and humorous. (Received the cards) bam elevators, bam at my door on the tenth floor, bam key swiped, and then..... You got to set your expectations on size low, Immediately my buddy had to rub in my face "way to go on getting the smallest room bruh" I replied "ST@#" started getting ready for our concert, I then call the frount desk and ask for one of them rolly beds, "yes sir we will send it right up" bam problem adverted, took an hr to get all ready (bruh was being a pre- donna ) still no bed, phhh we gots to go so they will come drop it off , so we leave ( fast forward through all the dark/IPA non hipster beer fest, eye melting, ear penetrating, mind blowing sounds of senses fail/sum41 and post game pizza at louches) drunk walk back from all that madness, get to the lobby and apparently Vinilla Ice Ice baby is staying there to and had all his groupies waiting down there for them, a couple girls come up to my buddy and ask "do you know which room he is in?" That playa was all like " yeah follow us we just ran to get Ice his "stuff" " up the elevator and to the door *fist bump* open the door......just the small room, 1 bed (no roll out) SMH. Called front desk again "sorry we are completely out" nooooo! I called shotgun so I was legit, buddy froze on the floor, at 3, 5, 8 am sounded like someone was banging on our door, royaly pissed me off, (no one was even there!?) after the second knock and my friend slowly dieing of hypothermia we called and asked them to send up pillows and blankets, got them , bro was no longer a popsicle. Woke up called the manager/ now we all good, I would totally stay here again when I'm downtown!! For realzies!
staff was great overall clean bathroom stink long way from parking garage
Long walk from parking garage
Convenient location, friendly staff, clean, quiet room. Overpriced for the size of the room, which was fine because we weren't in it much, but it really was tiny. Great view, comfortable bar/lounge area and great spot for walking downtown. Garth Brooks
Walking distance to a lot of attractions. Very friendly and helpful staff
Friendly, helpful staff, comfortable, clean room Confusing parking arrangement
it was very clean and quiet. The staff was very nice and accommodating. Nothing
Comfortable bed and restraunt was good. Had to pay for internet. Parked across the street in a parking structure recommended by hotel and couldn't get to my car in the morning. Some of the staff kind of rude.
The bed was super comfy, and the staff were really nice and helpful. It is a beautiful hotel with a lot of character in it's design and it feels really safe and quiet overall. I enjoyed my stay. There was an earring in our shower which made me question whether or not they had cleaned it.
Loved the location, the staff were very friendly and helpful. Lots of towels provided and the complimentary water was a nice little bonus. Bed was very comfortable. The shower did not seem clean, there were mildew stains and lots of hair. There was some minor damage to the walls. Not as "luxurious" as I had expected.
I was told I couldn't check in therefore waisted $130 to sit at a library for 5hrs and never got a chance to see a room
Beautiful lobby and rooms. Internet per night was not included, nightly valet fee's, complimentary breakfast was not complimentary. Restaurant/bar closed early on the weekends.
The location was great The room was very small, we were told we would get a roll away that never came, so one of us had to sleep on the floor ! When we complained they said they couldn't discount the room as an apology due to the fact we booked through a booking service. Huge disappointment to an otherwise great trip to Minneapolis !
Great rooms. Very comfortable and quiet hotel. Unfortunately I was charged $14 for logging on to the Internet for about 1 minute but other than that my stay was great.
The room was very clean. The valet parking employee was extremely sassy and rude towards us!
The room was really nice and so was the bathroom! The food was delicious at the hotel and the fitness center was nice! You could tell the supervisor was judging us by the way we were dressed. We were dressed in comfy clothes being we had to drive 4 hours. As soon as we came down after checking in dressing up nice, he looked at us different like he misjudged us. That was the only bad thing being it was rude.
Everything was fine until I got home found a bunch spam requesting how every goddamn thing about my trip was. Fucking *unsubscribe*
Very centralized location, easy to access, reasonable parking. Staff was very helpful - extended my stay by one night after booking through third party, and they honored the online price for the additional night. Impressive.