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The bed was great, the room was fine. Requested a second bath towel two times. Waited an hour, but never received it. My 6'7" husband had to use hand towels to dry off after his shower.
The room was modern and bed was comfortabke The river view, which of corse costs extra, was mostly blocked by shrubbery.
The staff and the location. Decor. Need to update!
The full breakfast...pool. comfy bed. The hot tub was filthy and cold. The dining room too tiny to accommodate many people. ..took 40 mins for a waffle because they only have one machine and there was a line or people making 10 at a time. Pool hours should be longer...website false advertised 24 hour pool when only opened 0700-2300
We liked the variety with the free breakfast in the mornings. The beds were comfortable and the room was clean. We were treated badly by the manager because one of her employees said we could pay the pet fee and bring in our small bird. The manager called my father two days later and said we were not allowed to have a bird and now the carpets had to be shampooed. We were also accused of not paying our hotel bill, which was a lie. When I talked to her later, she didn't seem to have a problem with the bill, just that we had a bird in the room. We were only there for three days and she made it a very stressful last third day. We will not recommend this hotel to other people. The two businesses that had recommended this hotel will not do so in the future because of how we were treated.
This place is trying to be updated, freshened up here and there. Staff are friendly and helpful. Breakfast is very cheap quality. Walls are paper thin, you can hear peoples full conversation in room next door, and people above you is ridiculous.
Well maintained home and beautiful property over-looking the river. Excellent breakfasts and very friendly, helpful owner. Difficult to find. If you google for directions, it is not correct as it uses street name that no longer exists.. Bed was hard and pillows uncomfortable for me; however, my spouse was pleased with both.
Staff were friendly and helpful. Room was very clean and roomy. Breakfast was nothing to write home about, but we weren't expecting the free 'continental' breakfast.
The free breakfast was great.
The accommodations were excellent and at such a value. Thank you! Everyone was friendly and helpful! Puts the chains such as Motel 6, Red Lion, Best Western, etc. to shame.
I appreciated having such a wonderful 'quiet' stay.
The beds are like a piece of plywood. Hard, hard, hard! The pillows are like flat pancakes. Even stacking up the two they give you didn't make one decent pillow. The rooms are very small. I had to move to the side of the toile in order to close the bathroom door. The kids went into the pool and the bottom of the pool is so rough that both of my boys actually came out with bleeding toes! If you stay there, take an egg crate foam with you for the bedtop, your own pillows and water socks for your feet to be able to use the pool. This place needs some major renovations and some money spent on the beds and pillows.
I was pleasantly surprised at the quality of the room for the price, and clean room.
Very clean place. I highly recommend.
I thought that the value was good for the price. Easy to locate being right off the highway.
We loved this property. The management was FANTASTIC. Cleanliness is super important, and they diffinitley keep this in mind here. No complaints.
As we make this west-east commute we have always stayed overnight in Spokane- until one night we decided we were early enough to push on and stay the night a bit further down the road. How glad I am that we did so! We will continue to bypass Spokane in the future- this motel is by far a much better place to stop for the night.
This hotel is brutal. The beds are hard and very uncomfortable - like a box spring with out a mattress on it. On the second night we were there we had noticed a gigantic spider, which the maid staff thought was a brown recluse (we later found out that it turned out to be a female hobo spider). The maid had informed us that this is the third incident in room 120. After requesting we move, we had problems with the front desk. There was no apology by the staff and no effort to fumigate the room. They put new people in right away. Obviously they have a problem. We called for a late check out - which is about 1 hour later - we were told it was okay. In the morning, the front desk was complaining about the late check out time. The front desk's attitude was very rude and their compassion was nonexistent. Personally, I would never stay here again and I advise you not to either.
I was there for 23 days and the staff was wonderful.
The room was very nice, bed was comfortable. Good amenities and plenty of choices for breakfast. This was the first time I have had a negative comment about the cleanliness of a room at a Best Western facility. The top of the TV console also serves as a counter above the in-cabinet microwave. The person staying in the room before me (I hope it was immediately before me and not longer) had prepared something with a tomato sauce and a smear its remnants were crusted on the countertop. In addition, I found a couple of peanut M&M candies under the side table. Although tis is one of my favorite candies, I would have preferred a mint on the pillow. The front desk was notified upon my departure.
The breakfast was fresh and good. But prior to booking there was nothing said about the indoor pool or hot tub was out of order for a week, scheduled resurfacing. kids were disappointed.
did not stay here but website won't leave me alone until I fill out survey bugging website
My hubby and I debated between 4-5 stars. He says, for the money we paid we should give it a 5 star rating. I said 4 stars because it wasn't a luxury room. The beds were very comfy and the room is spacious and clean. If we were with our kids and planning a longer stay, we would have appreciated the large frig, kitchen area, microwave, swimming pool, and hot tub. The front desk clerk was friendly and the breakfast was filling and fresh. Overall, I would recommend this quality inn.
The hotel staff was very welcoming and friendly. The room was bigger and with more amenities than we expected. It was an affordable stay with great hospitality and the room was so much more than anticipated. We would definitely recommend it to others. There was a leak we discovered in the middle of the night/early morning coming from the ceiling near the bathtub. We notified the staff in the morning and they were quick to add it to maintenance's priority list.