Agua Hotels Vale da Lapa Deluxe Villas

The size of the villa and bedrooms, the private pool and garden. The staff of the breakfast was very attentive and helpful when we ordered food to our villa

The lights of the swimming pool were not working and spent the weekend without using it at night. The room service was very poor. Whenever we wanted to order something we had to call the reception, then the restaurant, then the bar, etc... For each simple order we had to speak to 3-4 people at a time as they were very unorganized. There was an incident with my non-portuguese girlfriend and the receptionist. During the check-in they asked for my ID as the reservation was made under my name but they didnt ask for the ID of my girlfriend as we were speaking in Portuguese and they assumed she was Portuguese too. Next day my girlfriend called to order dinner at the hotel restaurant and spoke in English. A minute later the receptionist called and basically accused her of being Portuguese and faking that she was a foreigner. The receptionist demanded my girlfriend to hand in her ID to the staff that would bring our dinner because she was not convinced of her nationality and even threatened of kicking her out of the hotel and reporting her to the manager. After this offensive phone conversation, we went straight away to the reception to speak to the manager. Once the receptionist realized that my girlfriend was greek and not Portuguese, she said that the manager was not there and that she assumed that we should both be Portuguese as Portuguese don’t date foreigners (!!!!!). The whole experience was upsetting and her behavior was rude and offensive. Something that we were not expecting to experience especially in the Algarve that lives of tourism.